FIND YOUR 'BETTER' AT Blue Care

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

The Role:

• The objective of this role is to work closely with the HR Team in assisting the full spectrum of frontline recruitment activities including but not limited to cv screening, managing job posting status from job boards, and interview arrangements. You will also be responsible for providing support in data entry, document filing, and verifying attendance information for employees to the HR Department as assigned.

if you are...

• Undergraduates in the final or penultimate year, preferably with a major in Human Resources Management, or other Business-related disciplines
• Detail-minded, proactive, with good communication skills
• Having a strong interest in people-related matters
• Immediate availability is highly preferred
• Able to work at least 3 full working days per week (Part-Time) or at least 3 months (Full-Time)

We will offer you…

• Free and surprisingly convenient shuttles from the city centre all around Hong Kong.
• Attractive staff purchase discount to experience our quality products and other partnership brands.
• A Career opportunity with the market leader in the health product sector.
• Casual wear every day to enjoy your work.
• Fun working culture with challenges to learn and grow together
• Rapid growth opportunities for strong performers

About the Role

We're now looking for a dynamic Assistant Manager to join The Pizza Project Central, the buzzing flagship of our pizza restaurant for the people, on lively Peel Street.

As an Assistant Manager, you will support the Restaurant Manager in running a top-quality, high-volume venue. You will ensure the team is well-trained and motivated and consistently delivers our guests a friendly, approachable, caring and informed service experience. You will be identifiable as a manager whilst on the floor, greeting guests and dealing with any issues.

The ideal candidate is passionate about hospitality, has at least one year's experience as an assistant manager in a highly regarded restaurant, and is a hands-on, floor-based manager who enjoys being guest-facing.

Fast-track your career progression, join an internationally diverse work environment, and be a champion of exceptional guest experience.

Duties & Responsibilities

• Ensure smooth implementation and execution of the restaurant operations.
• Provide training to the team to deliver the highest quality of service and sustain the brand image.
• Implement marketing activities to drive sales and revenue for the restaurant.
• Control stocks for daily use in restaurant to ensure service requirements are met
• Supervise and coordinate the prompt, high-standard, efficient and courteous serving of food and beverages in the restaurant.
• Manage and store vendors' contracts and invoices.
• Support the Restaurant Manager in coordinating various activities such as hiring and training, arranging schedules and guest requirements.
• Arrange for new employees' proper onboarding (scheduling training and ordering uniforms)
• Monitor compliance with safety and hygiene regulations.
• Gather guests' feedback, respond accordingly, and resolve guest complaints.

• 3+ years experience in hospitality industry
• Strong management skill with a positive mindset and friendly image
• Understanding in MS Office
• A team player who is reliable and dependable
• Enthusiastic when serving guests
• Excellent communication, interpersonal and leadership skills
• Self-organised and details-oriented with a strong sense of responsibility
• Good business sense and operational, administrative and social skills
• Passion, determination and commitment for success in the F&B industry
• Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity

• 50% discount at all our restaurants
• Probation completion bonus
• Guaranteed revenue share
• Cash and credit card tips
• Medical insurance
• Referral bonus

Discover more about your next adventure:  https://thepizzaproject.hk/our-philosophy/

About us

We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).

We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.

關於我們

我們是亞洲區內最頂尖最大型的垂直整合全方位零售女裝品牌，我們對此引以為傲。從 2010 年品牌創立以來，總員工人數已達至 250 人。品牌的總部位於新加坡，其他地區辦公室則分布在印尼及馬來西亞，全方位零售網絡則擴及上述 3 個市場。除了在柬埔寨的零售特許業務以外，我們還擴及全球 15 個市場（包含香港、中國、菲律賓及澳洲、紐西蘭、美國、加拿大、澳門、日本、韓國、越南、泰國、緬甸、柬埔寨及汶萊）。

我們致力於改造全球女裝零售的定義，並透過我們的視角將 Love Bonito 蛻變成專為所有女性而設的卓越品牌。

The team

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

團隊

Love, Bonito 的團隊滿懷熱情、活力充沛、積極創新，是個滿載歡欣的大家庭。團隊的成員組成豐富多元，包括時裝愛好者、睿智營銷人員、以及科技奇才，每位成員都朝著同一個目標邁進：「為 Love, Bonito 女裝品牌顧客服務」。團隊所做的努力都是以顧客為主，我們引以自豪地採取別具新意、數據導向、迎合市場需求的方式，為女性顧客打造頂級體驗、產品及服務。我們懷有偉大夢想及宏大使命，並正在尋找懷有相同熱情、勇敢無懼且具有商業經驗的同仁加入我們。

若你在尋找靈活多元、高效率的工作環境，希望在公司裡學習成長並地造成實在的改變，Love, Bonito 就是最適合的公司！

The role

You will be responsible for bringing our Love, Bonito brand to life in Hong Kong via our store, as part of our mission to become the largest and most thoughtful brand for Asian women globally.

As our Store Manager in Hong Kong, you will lead the roll-out and running of our retail stores and pop-ups throughout the city, as we expand our reach more aggressively in market over the next few years. You should be a proud ambassador of our culture and values, have an outgoing and warm personality, and of course be someone who loves people and is passionate about the service and retail industry.

應徵職位

我們致力於打造全球最大的為亞洲女性貼心打造的時裝品牌，你將負責帶領 Love, Bonito 品牌的香港實體店鋪。

身為香港的店舖經理，你將創立並且管理香港零售門市以及快閃店，協助我們在未來更加積極地拓展香港市場。身為領導者，你應致力於體現公司文化及價值觀，必須含有性格外向、親切友善，熱愛與人相處的特質，並對服務及零售業界懷有熱誠。

You should have / be

• A passion and genuine love for retail and customer service - always thinking of the customer first!
• A performance-driven attitude with a hunger and thirst for results
• A high degree of professionalism, work ethic, judgement and keen attention to detail
• A genuine interest and passion for fashion
• Strong leadership skills in motivating and driving a team
• An outgoing and warm personality who enjoys interacting and connecting with people to build trusting relationships with both internal employees and our regular customers
• A good team player, a self-starter, decision maker, gap spotter, captain of the ship
• Ability to work under pressure and meet tight deadlines
• Highly independent and resourceful, with an ability to problem solve creatively and quickly on-the-go
• Highly energetic with a positive and infectious energy!
• A Love, Bonito ambassador who believes in and embodies our culture and core values of - People Matter, Go Above & Beyond, Be Bold, Be Creative, Always Keep It Real, We’re Better Together

具備條件

• 熱情誠懇地提供零售及客戶服務，並時刻以顧客為優先！
• 重視績效目標，並追求卓越業績
• 秉持職業道德及理智判斷地專業工作，同時著重事項細節
• 對時裝產業富有興趣、滿懷熱情
• 具有出色的領導技巧，能夠積極帶領整個團隊
• 性格外向、親切熱情、享受與人相處互動，從而在內部員工與熟客之間建立互信關係
• 善於合作、做事主動、果斷決定、彌補差距、堅定領導
• 善於應對工作壓力以及緊迫時間表
• 處事獨立、足智多謀，能夠在不同情況下能夠創意地且迅速地解決問題
• 充滿活力，態度正面，以豐富熱情感染他人！
• 堅信和體現 Love, Bonito 的公司文化及核心價值

Main responsibilities

Team Management & Leadership:

• Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
• Inspire and motivate team to work towards a collective goal
• Collaborate closely with all other functional team leads in particular Commercial, Operations, Marketing and People & Culture

Retail Performance & Operations:

• Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention
• Drive store performance via retail strategies, customer experience, service and visual merchandising
• Manage the overall store operations to ensure a consistent and solid Love, Bonito experience, which includes daily stand-ups, retail training, customer service training, inventory management, stockroom management, order replenishments, visual merchandising, manpower planning, stock take etc.
• Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
• Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
• Be present and operating on retail floor as floor manager
• Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Conduct weekly business reviews with team to increase traffic, expand base, retain customers and optimize profitability
• Collaborate closely with Regional Head of Retail Operations in ensuring consistency and the roll-out of retail best practices
• Work closely with CCO & Country Manager in the sourcing and launching of new stores

主要職責

團隊管理與領導力:

• 領導、管理、監督每月銷售目標，並提供反饋與檢討給相關正職與兼職人員
• 能夠激發整個團隊為同一目標努力
• 同時和廣告、營運、銷售、人資部門主管交流與互通訊息

零售績效和運營:

• 透過零售策略、客戶體驗、服務及視覺行銷，改善店舖整體表現
• 管理整體店舖營運，以確保為 Love, Bonito 顧客帶來貫徹一致的理想體驗。其中包含每日會議、零售培訓、客戶服務培訓、庫存管理、倉庫管理、補貨、視覺營銷、人力規劃、點貨等等。
• 在零售空間擔任店舖經理一職
• 負責招聘、指導全體兼職與正職員工，建立強大團隊
• 每週與團隊檢討業務運作，以提升客流量、擴展客戶群、留住顧客和提高盈利
• 與地區零售營運主管密切協作，以確保互有共識地同步而行，並採用最佳的零售方式
• 與其他部門的團隊領袖（業務發展、銷售策劃、市場營銷等等）通力協作，以發展 Love, Bonito
• 在新店籌備和開張方面，與商務總監及國家主管經理合作

KPIs

• Store performance
• Customer satisfaction score
• Visual merchandising excellence
• Inventory management
• Store team retention & happiness

關鍵績效指標

• 店舖表現
• 顧客滿意指數
• 視覺陳列
• 庫存管理
• 店員留存率＆工作滿意指數

Qualifications & Experience

• Minimum 6 years of experience in the retail industry, preferably in fast fashion
• Minimum 3 years of experience in managing a retail team(s)
• Experience in leading and managing a team
• Numerate with strong Excel skills
• Effectively bilingual in English and Cantonese, mandarin is a plus
• Bachelor’s degree - all fields are welcome!

資歷及經驗要求

• 至少具有 6 年的零售產業經驗（時尚、服裝產業佳）
• 至少具有 3 年的管理零售店舖的經驗
• 具備領導和管理團隊的經驗
• 精通於 Excel 試算表功用
• 通曉英語與廣東話，及簡單普通話
• 至少擁有學士學位（各領域都歡迎！）

1. A dynamic, no corporate-BS environment to learn, grow, and really make an impact.
2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement for both our employees and their wives, Mental wellness support)
• Tailored coaching services for mental wellness.

• Coaching
• Dedicated leadership training for those of managerial responsibilities

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievementsInternal
• Referral programme

福利

1. 充滿活力＆成長機會的工作環境
2. 員工健康福利

• 針對精神健康的量身定制教練服務

• 為具有管理責任的人員提供專門領導力培訓

• 優惠的員工折扣價格購買LB產品
• 與多家公司建立的企業合作關係
• 員工自主推薦同事的同儕認可平台，以表彰和慶祝日常成就
• 內部推薦計劃

About us

The team

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

團隊

Love, Bonito 的團隊滿懷熱情、活力充沛、積極創新，是個滿載歡欣的大家庭。團隊的成員組成豐富多元，包括時裝愛好者、睿智營銷人員、以及科技奇才，每位成員都朝著同一個目標邁進：「為 Love, Bonito 女裝品牌顧客服務」。團隊所做的努力都是以顧客為主，我們引以自豪地採取別具新意、數據導向、迎合市場需求的方式，為女性顧客打造頂級體驗、產品及服務。我們懷有偉大夢想及宏大使命，並正在尋找懷有相同熱情、勇敢無懼且具有商業經驗的同仁加入我們。

若你在尋找靈活多元、高效率的工作環境，希望在公司裡學習成長並地造成實在的改變，Love, Bonito 就是最適合的公司！

The role

You will be responsible for operational and customer excellence, training and people development, and financial profitability for a cluster of stores. Through an establishment of a positive culture, clear expectations and policy & procedural implementation, the Area Manager actively engages and collaborates with all stakeholders to develop operational efficiency and scalability. This role will be integral to the success of Love, Bonito especially as we continue to expand our retail reach in Singapore over the next few years. Reporting directly to the Country director, you will analyse, interpret and report operational business results to ensure that the overall success of a cluster of stores is attained.

You should have / be

• A Love, Bonito ambassador who believes in and embodies our culture and core values
• A passion and genuine love for people; you are a strong leader and are passionate about training, coaching and mentoring a strong team of 100 people
• A performance-driven attitude with a hunger and thirst for results and sales
• A high degree of professionalism, work ethic, judgement and keen attention to detail
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
• A good team player, a self-starter, problem solver, decision maker, gap spotter, captain of the ship
• Technical knowledge in all operational aspects of the store, including but not limited to new store opening operations planning, inventory management, sales and cash management, roster building, staff training and coaching, stock taking, and recruitment.

Main responsibilities

Team Management & Leadership

• Meet group and company KPIs by leading, coaching, and mentoring a team of Stores in Charge to strongly believe and live out the LB vision and mission
• Inspire and motivate entire store teams to work towards a collective goal through a close partnership with the leadership teams in each store
• Continuously conduct succession planning for all stores by external hiring, or foster internal career development and growth by building the skills and capabilities of existing team members
• Champion employee engagement and promote a collaborative and inclusive environment for a robust team of Part Time and Full Time girls
• Ensure compliance with the company’s policies and stance on people and operational guidelines

Retail Performance & Operational Excellence

• Responsible for P/L for the directly operated retail stores for the assigned region
• Develop and oversee the implementation of strategic initiatives designed to drive growth, profitability, customer satisfaction and operation efficiency and productivity
• Take all actions necessary to achieve sales objectives, and define best corrective actions (both short term and long term
• Work closely with Retail Operations team to continuously develop the retail processes to increase productivity and ensure efficiency in all store operations aspects
• Conduct analysis of product trends and P.O.S. potential to ensure adequate and appropriate stock levels
• Support Commercial(Merchandising) Team in the definition of product and price strategies by providing feedback from the retail stores
• Collaborate with Marketing and growth team in special events to enhance the brand image and sales;
• Partner with HQ Training to promote retail and operation training to store staff to ensure quality service is maintained within all stores
• Maintain outstanding store conditions to optimise layout and displays in-store; support brand and visual campaigns of new tacticals and launches.
• Conduct manpower resource planning for all stores; manage shift schedules and human cost budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
• Partner with People and Culture team to ensure the proper development of people in stores through the diffusion of the best practices and the direct involvement into business activities
• Undertake financial management to ensure stores are profitable and stay within budgets; provide reports and resolutions to ensure an efficient resource usage to increase profitability
• Assist the Regional Director to develop new business opportunities in both existing locations and new locations
• Build good relationships with landlords and developers

[HQ] Collaboration with internal stakeholders

• Collaborate closely with Retail Centre of Excellence (CoE) for the brainstorming and execution of campaigns, events, and store openings
• Together with Retail CoE, identify business opportunities and actively engage in anticipating business impact or roll out plans; provide input in developing effective and scalable solutions to improve operational efficiency
• Report to senior management on progress and issues by constantly evaluating performance using key metrics and address issues to improve it

KPIs

• Retail Sales/Revenue Growth/Productivity
• Customer Service Excellence/NPS
• Store Operations/Visual Merchandising Excellence
• Store staff retention rate

Qualifications & Experience

• Minimum 7 years of experience in the retail industry, preferably in fast fashion
• Minimum 3 years of experience in managing a retail team(s) - both front and back of house
• Practical and hands-on experience of Hong Kong market with a proven track record of effective brand building initiatives and the ability to drive business goals
• Extremely customer-centric and genuinely enjoys serving and getting to know customers better
• Strong leadership and interpersonal skills, able to motivate and lead the retail team
• Possess high level of commercial acumen, self-initiative, strategic and analytical mindset combined with a drive for results
• Bilingual: English and Cantonese

• Full corporate insurance
• Staff discounts
• A dynamic, no corporate-BS environment to learn, grow, and really make an impact

• 完善公司保險
• 員工折扣
• 充滿活力＆成長機會的工作環境

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Roles and Responsibilities:

• Support and coordinate the Operational Risk Committee and other relevant management committees
• Partner with risk owners to drive the identification and assessment, management and response, monitoring, and controls of operational risks on key initiatives and projects
• Coordinate with risk owners to conduct risk and control assessment, perform independent operational risk assessment and provide quality assurance on the effectiveness of key controls
• Assist in preparing regular risks reports to ensure key operational risks are appropriately addressed in Risk Committees
• Lead and manage the operational risk incident reporting.  Ensure operational risk incident is well managed and mitigation/preventive actions have been implemented.
• Promote a strong risk awareness and culture through regular communication to staff and distribution channels and delivery of training
• Be a key player of the Outsourcing Committee & Outsourcing  Workgroup to provide advice to local functions on key matters / assessments related to outsourcing arrangement from operational risk perspective and prepare meeting materials and minutes
• Ensure adherence to group and company policies and standards
• Support the implementation of Operational Risk Management Framework and Risk Taxonomy as directed by AIA Group from time to time.
• Support and coordinate the Risk Management & Compliance Certification, Control Environment Assessment, Operational Risk Charge Assessment
• Support relevant reporting in operational risk related systems (e.g. eGRC, TPMS, IRIS).  
• Support the Own Risk and Solvency Assessment (ORSA) process related to Operational Risk and develop tools to quantify the top risks for prioritization
• Support the ESG-related matters from Operational Risk perspective
• Conduct timely and accurate communications to various stakeholders such as internal parties, Group Office, regulators, auditors, etc

Minimum Job Requirements:

• A Bachelor degree in Business Management/ Economics/ Finance and Accounting.
• At least 8 years of Risk Management/ Internal Audit/ Compliance experiences in life insurance/ financial industries. Candidates with more experience will be considered as Principal (Senior Manager Level).
• Knowledge of insurance business operations.
• Work independently and be able to lead/facilitate projects and business initiative.
• Critical thinking and ability of influencing
• Multi-tasking ability and problem-solving ability
• Excellent communication skills, both verbal and written.
• Be a good team player.

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Responsibilities:

Corporate Accounting

• Handle full sets of accounts including but not limited to financial and management reporting, AR, AP, management fee records, bank reconciliation, etc
• Prepare monthly end close, prepare management report and FRR reporting in a timely manner and in compliance with local regulations
• Monitor the liquid capital on a monthly basis
• Prepare consolidation package, including all necessary consolidation adjustments and eliminations 
• Prepare consolidated cashflow forecast and annual budget

Fund Accounting

• Process vendors' invoices for the fund and corporation
• Work with fund administrator on non-trading expenses bookings and payments for third-party invoices
• Perform NAV pack and returns review, management fee and performance fee review, etc

Other responsibilities

• Coordinate with auditor and tax advisor for tax filing and annual audit
• Assist in system enhancement and ad-hoc tasks

• Bachelor's degree or above in Accounting/Finance or a related discipline
• At least 4 years of corporate accounting/ auditing experience with FS exposure
• Good command of both written and spoken English and Chinese
• Good knowledge of International Accounting Standards and US GAAP, tax, and relevant statutory rules and regulations

• Private Health Insurance
• Pension Plan
• Performance Bonus
• Training & Development
• Paid Time Off

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come.

If that interests you, read on. 

About the Role

Roles and Responsibilities:

• Actuarial Valuation: Support to manage the IFRS 17 financial reporting on a regular basis, ensure detailed analysis on the movements in key financials and identify the underlying key drivers for the financial results; Support to manage the auditor engagement for regular reporting
• Financial Management: Support to prepare the annual budget exercise, perform regular forecast on financial KPIs, highlight the risks and opportunities as part of financial management for meeting Group’s financial objectives; Assess the impacts from assumption changes to facilitate the decisions
• Governance & Controls: Ensure best practice for process & controls, process being clearly documented audit trail of actuarial valuations including data, models, assumptions and analysis to support the delivery of high-quality financial results and analysis
• Ad-hoc Analysis: Perform the ad-hoc analysis, deep-dive analysis or impact assessment to reveal the financial implications; Identify areas on improving the efficiency and optimizing the reporting process through process enhancement and automation

Minimum Job Requirements:

• University / College graduate in Actuarial Science or related disciplines
• Minimum 4 years of relevant experience
• Good progress in Actuarial professional examination
• Knowledge in insurance products and IFRS 4 / IFRS 17 will be an asset
• Ability to investigate complex technical issues and communicate the findings and implications
• Proficiency in Actuarial Software – Prophet, especially Prophet ALS is a plus
• Sound knowledge in IFRS 17-related actuarial and accounting system, e.g. SAS sub-ledger is a plus
• Good command of written and spoken English and Chinese
• Proficient in MS Office and data analysis techniques is essential

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

We are seeking a passionate, motivated and resourceful Account Manager to join the Client Services team, responsible for developing and managing the relationship of key corporate accounts and ensure the existing contract is successful and grows in revenue and profitability through successful and deep relationship with the clients and close monitoring and management of the local team.

The role will also be a key support to the operations in the region. This will be a key role to ensure that central functions such as Quality Assurance, Training, MAID development, content generation and management, and the Ten culture are adopted as best practice in the region.

Who are we?

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Key responsibilities

Relationship Management / Business Partnerships

• Build strong and trusted relationships at all levels with our key account client organisations, from board level to account managers, operational teams and customer facing staff.
• Act as the primary relationship owner for your assigned portfolio of top tier client accounts. 
• Develop and nurture business partnerships to secure a long term growth.
• Ensure that we over deliver on our contractual commitments to maintain client loyalty and be a key influence within the clients business for strategic decisions connected to their customer engagement and retention goals.
• Identify leads for contract growth opportunities with the aim of always being one step ahead of the client in recognising where Ten can make a contribution to their aims.

Day to Day Account Management

• Manage any day-to-day queries/issues with the Client promptly.
• Intervene in any member satisfaction issues to ensure they are solved quickly and to minimise any damage at the account level.
• Work closely with the operational team to ensure they are clear on the evolving requirements and service levels of all corporate accounts.
• Provide accurate management information reports on time accompanied by a positive commentary reinforcing the value of the service, and run effective monthly review meetings and Quarterly Business Reviews.
• Ensure invoices are well managed, allowing for payment to be made on time and according to the contract schedule.
• Support the RFP process for contract renewal.

Business Analysis

• Undertake data and analysis of our offering to competently manage each corporate account, ensuring we optimise the service and have strategies in place to drive the key metrics of each account.
• To quickly understand and analyse data relating to new accounts and their operational delivery requirements in order to translate findings clearly and concisely to colleagues.
• Suggest solutions and improvements to manage highlighted issues through data analysis, and manage the implementation of solutions across the business and with the client organisation.

Marketing Management

• Develop and implement profitable and appropriate marketing programmes within your accounts to drive engagement.
• Work collaboratively with key departments such as Content and Propositions to design strategies to grow our digital footprint, embracing technology and enabling Ten to deliver the best possible service.
• Identify opportunities to grow the size and value of the contract, and to follow through on these, setting an example which other team members follow.

We are looking for:

• Client facing experience across regional markets
• Managerial experience across senior stakeholders
• Excellent communication abilities and presentation skills (includes business writing expertise, delivering PowerPoint presentations and negotiation skills)
• A highly numeric mind and a love of data
• Ability to work under pressure and to tight deadlines
• Great commerciality
• Relationship building with proven success in developing and maintaining long-term business relationships with key clients

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience, plus performance-based bonus.
• Remote work arrangement (T&Cs - within Malaysian borders)
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”