Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Marketing - Customer Propositions and Management Hang Seng's Marketing function is responsible for formulating marketing strategies and implementing marketing initiatives to reinforce the brand of Hang Seng Bank, drive acquisition and usage of the Bank's product and services, strengthen customer loyalty to build long term relationships, and provide internal business units with marketing support to deliver a comprehensive suite of products and services offered by the Bank. We are currently seeking a high caliber marketing professional to join us as Assistant Customer Propositions Manager. Principal responsibilities Assist to develop proposition-related projects or initiatives to enhance segment awareness and expand market share for Private Banking, Prestige Private, Prestige, Preferred and other strategic segments Assist to review customer journeys in collaboration with internal teams to drive effective engagement and stickiness Conduct regular competitor analysis and maintain abreast market information for on-going refinement of designated segment propositions Collaborate with different business units to implement proposition initiatives, to ensure the proposition is properly delivered to customers with most optimal approach Perform other responsibilities / duties as assigned by respective manager Requirements University degree in Business Administration, Marketing OR other relevant qualifications Minimum of 3 years' experience in marketing, with exposure in Customer Segments and knowledge of banking / event management or investment products preferred Experience in above and below-the-line marketing programmes development, with knowledge of marketing communications, customer acquisition, retention and/or event management a definite advantage Customer-oriented with strong business acumen and analytical skills Positive, flexible and self-motivated individual with good project management and interpersonal skills Proficiency in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. #LI-HASE

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Insurance Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business. Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place. We are currently seeking a high caliber professional to join our department as Assistant Manager, Process and Proposition. The jobholder will assist the manager to oversee and manage all aspects of New Business processing of all products and policies under the personal life business. Your principal accountabilities will include: Oversee New Business functions of the outsoruced parties to ensure quality delivery with target service pledge Review, revise and implement appropriate internal business controls and procedures in New Business to ensure legal and regulatory compliance Manage back-mail policy pack resend and incoming document for the department Manage policy or operations related projects and ensure successful implementation Support New Business / Life Operation and support Leader to formulate the operational strategies, initiations and departmental planning Provide sales support to distribution channel (e.g download & prepare sales tracking and pending case reports if any) Provide routine administrative duties and support general administration of the Insurance Operations Department, business reporting and any ad hoc tasks Ensure quality work output and accuracy Requirements University graduate in related disciplines or relevant qualifications, or candidate with relevant working experiences 1 to 2 years of solid experience in backend insurance operations on New Business Strong knowledge in PC applications of software such as MS Office and Excel. Proficiency in both spoken and written English and Chinese Good communication skills, with a thorough understanding of insurance products, especially New Business Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Global Banking & Markets - Global Markets Operations Hang Seng's Global Markets Operations is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units. We are responsible for driving every part of the trade lifecycle post execution. We manage settlement activity, risk and control, while ensuring the delivery of regulatory compliance and seamless operational client services. We are currently seeking a high caliber professional to join our Cross Product & Client Data Services Team as Global Ma rkets Operations Manager. Principal responsibilities Manage the processing of static data set up, reconciliation production, confirmation matching, fail trades and nostro break investigation and reporting Assist the Department manager to provide operations support to the global markets business and coordinate with relevant parties to ensure all service pledged are met Drive and support projects / systems implementation, workflow design, process re-engineering and streamline initiatives Oversee daily operations to ensure compliance with internal and related regulatory requirements Design and implement operational procedures complied with internal guidelines and relevant regulatory requirement Lead, motivate and train staff to meet business goals Work closely with various stakeholders including business users, IT departments, legal and compliance to ensure effective operation s. Requirements Minimum of 8 years' banking experience or relevant experience and with two years at managerial level University degree in a related discipline OR other relevant qualifications Strong people management skill Good interpersonal and communication skill and can work with all levels in the bank Attentive to details and self-motivated with the ability to work independently and under pressure Great sense of ownership and passionate about driving change to ensure efficient and effective customer service Proficiency in both English and Chinese, fluency in Putonghua an advantage Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. #LI-HASE