Instructions/Help Text: 

Replace all italicized text below each section header 

Do not include a company description or Equal Opportunity Employer Statement in the Job Description box as these two sections are automatically embedded in posted job adverts on the job board. 

Job Title 

<A job title should be recognizable, straightforward, and easily understood by someone outside the company so that candidates can easily locate the posting on a search engine or other platforms. Avoid abbreviations, acronyms, or internal company terminology.> 

Role Overview: 

< This paragraph should be no longer than 3-4 sentences and should describe the purpose of the position as well as who it reports to and its place within the organization. The goal is to draw in the reader and act as the ‘selling statement’ for the position. You should communicate the role clearly so those reading, who are not familiar with Otis, can easily understand why the position matters, exciting or challenging responsibilities, growth opportunities, and who they would be working with.> 

Example Role Overview: The Sales Specialist will work hands-on with customers in the field to provide services and support on both new and well-established accounts. This role will involve opportunities to meet new customers, work independently and earn additional income on an commission-based structure. You will report to the Branch Sales Manager who will provide you with access to mentorship, training growth and development opportunities across our highly resilient world changing business. 

On a typical day you will: 

<This section should describe the core functions of the role and pull the reader in> 

<Well-crafted statements will address only one responsibility at a time, and are typically only one sentence each> 

<Try to begin with an action verb such as: manages, develops, organizes, participates, and avoid industry terminology and acronyms even if they are directly relevant to the role – this practice helps attract diverse talent> 

<Show opportunities for impact: how will they contribute; help shape the company/community as a better place or effect the customer/end user to the role> 

<Describe the level of autonomy available in the position – for example, will they set their own schedule, work from home or in the field, etc.> 

<Are there specific projects or opportunities you can describe? These examples can help the candidate to envision themselves in the role> 

<Do not list requirements in this section, candidate experience, skills or knowledge should be reserved for the following section> 

<Avoid listing occasional or future responsibilities – avoid using generic phrases such as ‘other duties as assigned’> 

What You Will Need to be Successful: 

<Avoid creating a long list of qualifications, 5 – 6 that are most essential to the role is recommended, and try to balance your list between technical and soft skills> 

<List the MINIMUM education required for the role> 

<You may choose to list PREFERRED education next; remember preferences should be used sparingly as they can deter diverse applicants>  

<List any required certifications or training> 

<If travel is required, list here along with any exciting details such as location, etc.> 

<Describe the minimum knowledge, skills, and abilities to perform the job> 

<PREFERRED qualifications should be used sparingly as they can deter diverse applicants who tend to believe that they must meet all qualifications listed even if they are a ‘preference.’> 

Local Benefits or Selling Statement 

<Your Recruiter can help support development of this section; however, you may want to include local benefits or key attractors for the role that are unique to the available vacancy/location. Often this may include traditional benefits (i.e., medical, time off, etc.), but may also factors such as career path, special trainings, and more.> 

Apply today to join us and build what’s next! 

The Senior Manager, Key Account & Field Support is responsible for leading and managing a team to ensure the service field activities for the assigned key accounts are carried out effectively in accordance with the Company’s standards, code requirements and contract requirements.

Job responsibilities:

• Plan, organize and manage a team to execute maintenance contracts and repair contracts for the assigned area in accordance with the Company’s standards, code requirements and contract requirements.
• Drive field quality, code compliance and safety to achieve customer satisfaction and to support business growth.
• Manage cost through effective and efficient allocation of resources, including manpower, equipment, and materials etc.
• Establish and maintain good relationship with customers and ensure effective communication and quick response to customers regarding any enquires/complaints.
• Execute and implement Company’s policy and government regulations on Environmental, Health and Safety to ensure the related policy, regulations and precautions are being enforced.
• Develop and implement improvement initiatives on employee safety, code compliance, quality and cost management.
• Coach and develop a team of diverse employees to become a professional and high performing team.
• Engage the team to build strong teamwork and support field team to resolve any challenges so as to achieve job satisfaction
• Liaise and coordinate with other sections / department to ensure the service activities are operated smoothly.

Job requirements:

• Bachelor’s degree in engineering or a related discipline
• At least 12 years’ relevant working experience in the lift industry with 6 years’ leadership experience
• A Registered Lift/Escalator Engineer preferred
• Strong leadership skill with ability to develop and lead a diverse team
• Passionate in driving continuous improvement and taking up new challenges
• Strong customer-centric mindset and business acumen
• Able to cope with pressure with excellent influencing skill
• Proven technical knowledge and skill with strong problem-solving skill
• Proficient in both written and spoken English, Cantonese, and Mandarin

We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***) 

Website: http://www.otis.com/ 

Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.

By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Otis Job Applicant Privacy Policy. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.