Responsibilities: Lead and manage an underwriting team, ensuring high-quality service to sales channels. Monitor team performance to meet service level agreements and maintain excellence. Conduct risk assessments and underwrite cases within your authority. Provide coaching and guidance to junior underwriters for their development. Participate in projects, implement underwriting initiatives, and analyze performance data.   Requirements: University degree in any discipline. Minimum 8 years of experience in life insurance underwriting, with at least 4 years in a supervisory role. Professional qualification in Life Insurance, such as FLMI (Fellow, Life Management Institute). Strong interpersonal skills and customer service orientation. Fluent in English and Cantonese, with proficiency in Putonghua being advantageous. Proficient in MS Word, Excel, PowerPoint, and Chinese word processing.

Responsibilities: Champion the one-stop personal banking services at Contact Centre Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after sales service & support Identify and develop long-term customer relationship with existing and prospective customer Provide relevant and suitable products and services to meet customers' financial needs in order to achieve business targets Address customer feedback / complaints professionally Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies Requirements: Degree or above With qualifications in IIQE and HKSI will be preferred Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques Customer-focused, independent, self-motivated and able to work under pressure Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua Proficient in PC applications, such as MS Office and Chinese inputs May required on-shift duty as needed Applicants with less experiences will be considered as Deputy / Assistant Personal Banking Manager

Responsibilities: Develop segment strategies, business plans and indicators for personal banking market, monitor results and progress Multi-dimensional analysis of customer behaviors and needs, understanding market conditions, developing customer value positioning and customer-level strategies Focus on the management and development of young, mid and high-end customer segment, establish and implement business models, aim to improve customer base structure and identify potential customers to upgrade Through the appropriate customer segmentation strategy and the establishment of customer-level brand value positioning, to acquire and retain target customers, increase loyalty, asset value, product usage and revenue Develop relevant customer service models and service levels to promote the effective implementation of service models and meet requirements Report the latest issues and trends on the customer's stratified strategies, policies and programs in a timely manner, and provide Segment strategy and recommendations to management Negotiate with product managers, other customer managers, units to set business indicators and sales management plans for different products to ensure that business indicators and product pricing are consistent with the business strategy Manage budget of the whole customer management to ensure that the operating expenses of the unit is within the budget; Conduct regular assessments of the performance of customer management and initiate revision plans if necessary Update relevant parties on any urgent issue related to customer management; and provide business support to all units/ SEA institutions within the Group according to the Group's strategy and business development needs Requirements: Bachelor degree holder or above Minimum of 12 years of working experience in financial institutions, of which minimum of 7 years of experiences shall be related to segment management (e.g. customer management, client facing, etc.), product development and marketing; minimum of 5 years of team management experience is preferred Familiar with personal banking business and products Possess sound understanding in local regulatory requirements, industry peers and market practices, etc. Familiar with bank operations and have a good understanding of the concepts, principles and monitoring framework of risk management Proficiency in both English and Chinese (including Putonghua) with good communication skills

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

• Drive and manage Business Line’s short and medium term priorities and be accountable for the business written in accordance to the company policy and standards
• Support Business Line Managers for the delivery of plan targets and contribute to Business Line strategic initiatives.

Responsibilities:

• Perform experience studies to gain insights from claims and lapse experience.
• Understand market, regulatory and competitive trends and their developments, produce insights to the business for the implications.
• Conduct technical research for product development initiatives.
• Develop Business Line strategies and plan with Business Development and deliver Business Line strategies and initiatives base on data-driven insights.
• Cascade & manage strategies and targets through Business Line unit scorecard and team target setting.
• Manage and track team performance and effectively communicate areas of improvement.
• Research and benchmark best practices to seek new ideas from inside and outside the unit / organization and identify innovative solutions
• Analyze market / industry trends and changes, utilize visualization tools to synthesis data and draw conclusions to make recommendations for senior management.
• Support Business Line strategies implementation and participate in ad-hoc projects.
• Contribute to developing a continuous improvement culture across Business Line Operations. 

Requirements:

• A Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Economics or equivalent;
• Insurance/Reinsurance pricing experience of the Hong Kong market is required.
• Proven commercial and technical skills in Health & General Insurance product design and pricing.
• Strong communications skills

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.