Responsibilities: Champion the one-stop personal banking services at Contact Centre Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after sales service & support Identify and develop long-term customer relationship with existing and prospective customer Provide relevant and suitable products and services to meet customers' financial needs in order to achieve business targets Address customer feedback / complaints professionally Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies Requirements: Degree or above With qualifications in IIQE and HKSI will be preferred Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques Customer-focused, independent, self-motivated and able to work under pressure Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua Proficient in PC applications, such as MS Office and Chinese inputs May required on-shift duty as needed Applicants with less experiences will be considered as Deputy / Assistant Personal Banking Manager
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