Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

Position Summary

Hex Trust is seeking a motivated and sales-oriented Relationship Manager to join our team. In this role, you will be responsible for managing a portfolio of institutional clients. Your primary focus will be driving growth and enhancing client experiences. Acting as the main point of contact between clients and internal product teams (custody, trading, staking, and financing), you will coordinate with these teams to deliver tailored solutions that drive growth and deepen engagement with Hex Trust.

Responsibilities:

• Develop strategic plans to cultivate strong, profitable relationships with assigned clients. Identify key players and their objectives to facilitate cross-selling and up-selling opportunities.
• Build enduring relationships with clients, becoming their primary point of contact and ensuring their experience with Hex Trust is consistently exceptional.
• Coordinate with internal teams (Sales, Operations, Product, Compliance, etc.) to ensure timely and seamless client onboarding.
• Respond to inbound client requests and issues via email, chat, and phone, always aiming to exceed expectations.
• Provide on-call support for customer issues outside of business hours, demonstrating commitment to client satisfaction.
• Advocate for clients internally, using your credibility to promote client feedback and product initiatives.
• Enhance processes and increase team efficiency and scalability through proactive improvement projects, including automating, simplifying, and improving daily workflows.

• Business Administration, Finance, or a related field degree is preferred
• Relevant client-facing internship/work experience, ideally within the crypto or financial services industries.
• Confident verbal communication and polished written communication.
• Ability to thrive and adapt quickly in a fast-paced, evolving, ambiguous environment with changing business strategies and new products.
• Comfort with flexible hours, including weekends, for comprehensive support coverage.
• High emotional intelligence and the ability to understand not only what the client is saying, but also their underlying needs.
• Additional languages a plus, particularly Mandarin.
• Proficiency in Google Suite, and CRM software (such as HubSpot).

*We understand you may not check all the boxes, but would still like to hear from you on how you think you can contribute. 

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Key Responsibilities

• As a Project Manager, you will own the project progress tracking, reporting, and planning. You manage the project stakeholder and communication. You gather facts include analytical methods to develop solutions scenarios to support project stakeholder to make decisions. You control the project escalation management to achieve the desired goals
• You manage the project with the defined common best practices (e.g., Jira backlog, story pointing etc.) and responsible for project reporting to stakeholders and business counterparts
• We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team
• Deliver, oversee and ensure quality of Salesforce implementation projects from start to finish on time and within budget
• Performs “As-Is” and Fit/Gap analyses in to map the Cloud technology’s offerings and capabilities to the Client business needs
• Works closely with technical architects to make the bridge between the business team and IT team
• Coordinates releases and post Go-Live materials (e.g. training documentation, training sessions)
• Experience collaborating with cross-functional teams to gather requirements, implement solutions, and drive continuous improvement
• Ability to adapt to changes in technology, business needs, and industry best practices
• Effective communication skills, both written and verbal, to interact with users, stakeholders, and technical teams
• An approachable, friendly work demeanour – you don’t have to be an extrovert but our company enjoys good rapport and a motivated, but easy-going team spirit
• Assertive and inquisitive. You ask questions and consult with stakeholders when needed
• Excellent focus and time management skills
• Personally aligned with EBC’s company purpose and values
  

• Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or a related discipline is typically preferred and/or 3+ years related work experience
• Salesforce Administrator certification, such as "Salesforce Certified Administrator," is highly desirable
• Additional Salesforce certifications, such as "Salesforce Advanced Administrator" or "Salesforce Platform App Builder," can further enhance a candidate's qualifications
• A solid foundation and hands-on experience working with Salesforce is crucial. Candidates should have practical knowledge of Salesforce configuration, customisation, and administration
• Ability to create and maintain reports, dashboards, and analytical tools to support business insights and decision-making
• Familiarity with web technologies, databases, and CRM concepts. Knowledge of programming languages (such as Apex, JavaScript) is a plus but not always required

• Competitive salary and bonus structure, based on experience and performance
• Comprehensive benefits package, including medical insurance, retirement plan, and paid time off
• Opportunity for professional growth and career advancement within a fast-growing company
• Collaborative and supportive team culture, with a strong emphasis on work-life balance
• Work in a dynamic and innovative industry, with opportunities for continuous learning and development

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!

We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you.

The Opportunity

The Territory Account Manager works within Digital Media Team and undertakes a variety of roles critical to the success of growing Adobe's revenue. This role sales for new customers in Hong Kong. You will need to understand and interpret customer requirements and drive new accounts, As a Territory Account Manager, you will carry a revenue target in Hong Kong and a new customer target which is measured quarterly.

What You'll Do

• Exceed quarterly and Annual Region Revenue and new customer Targets
• Manage partner deployment region, motivate them to invest more resources in Adobe's business
• Manage partner Sales, ensure partner business success. work with partners to follow-up with their customer
• Conduct regular accounts review with partners and get partner feedback to the management team
• Provide regular engage to resellers on new product knowledge and sales skills
• Build and maintain a required new business schedule and track pipeline progress
• Manage and close the pipeline of new deals by driving all aspects of the sales cycle
• Prepare activity and weekly forecast, monthly review report
• Work with the outsourced firm to conduct AP activities and manage them on high efficiency
• Work cross-functionally with Renew team, business development, Solution consulting team and marketing to drive objectives like industry program/campaigns, CES incentive/others program

What You Need To Succeed

• Must have a proven track record in achieving &. over-achieving targets within an IT Sales capacity, preferably selling Software Solutions.
• Experience in sales and channel sales role
• At least 5 years of sales experience
• Preferably have completed a degree in business, IT, marketing or similar
• Highly motivated and proactive
• Team Work
• Passion to encourage the team member to go high
• Strong verbal communication skills (talking and listening)
• Proficient in Cantonese, English & Mandarin (Reading, written and spoken)

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.