• Supervise junior hotline service staff in providing professional hotline service to the public and tenants 
• Manage a team of CS staff in China
• Plan and administer daily manpower arrangement and provide on-the-job training & coaching for service excellence 
• Prepare reports and present data analysis summary for service review to management levels
• Perform administrative and ad-hoc duties as assigned 
• Occasional travel to China is required

• Good negotiation, communication, interpersonal and organization skills with strong leadership and customer focus 
• Diploma holder or above, preferably in Business-related disciplines 
• Minimum 5 years of experience in customer service industry of which at least 1 year in supervisory or coaching role 
• Experience in tele-sales or with sales background is preferred
• Pro-active and creative personality
• Good command of written and spoken English and Chinese (including Putonghua) 
• Proficiency in MS applications (Power Point, Word, Excel and Chinese Word Processing) 
• Immediate availability is highly preferred

 We will offer you...

• A Career opportunity with the market leader in health product sector.
• Casual wear everyday to enjoy your work.
• Fun working culture with challenges to learn and grow together
• Career with the market leader in health product sector from Hong Kong
• Rapid growth opportunities for strong performers
• Attractive staff purchase discount to experience our quality products.

Job duties: Develop a comprehensive understanding, for all the Asian BUs, of their IT landscapes, modernization ambitions, existing plans, budgets, and key-projects, to identify inconsistencies and possible convergent opportunities. Develop a comprehensive understanding, for all IT disciplines, of the Group and International IT strategies. Support the definition, and operationalization, of the Asian International IT strategy and architecture guidelines, in alignment with the Group IT Strategy, the Asian and the BUs Markets, their trends, regulatory, legal and compliance restrictions, and best practices. Assist the creation of the landscape for the convergent IT architecture, and the respective initiatives and programs, assessing in detail the adequability of some Group initiatives (like cloud adoption, mobile web hub, one finance etc.), to propose their implementation, or an aligned alternative. Contribute by supporting and monitoring the local BUs IT roadmaps, and the execution of the Asian IT International strategy. Support the BUs in preparing the IT topics to be discussed on a quarterly basis in the BSRs, and on other International and Group forums. Requirements: 7+ years’ work experience in Regional PM Operations/IT roles preferably in Insurance, Banking, or consulting. Proven experience in defining APAC IT strategy, in all its disciplines (mainly, architecture, application, infrastructure, budget, controlling, portfolio, DR and business continuity). Previous experience in large scale PMO roles. Good understanding of the Asian IT Market, main vendors and partners. Fluency in English (spoken and written). Good negotiation, influencing, and leadership skills. Strong analytical and conceptual skills. Ability to work independently on complex tasks, with focus on essentials. Ability to manage and leverage diversity and cultural differences across Asia.

The company provides comprehensive IT solutions to clients worldwide including complete strategic planning, managed hosted “cloud” services, 24x7x365 support and maintenance, development, advisory, coordination and management of IT projects. Role: As a Support Engineer, you are tasked with providing day to day Systems & Infrastructure support to all Asia clients in addition to their own internal Infrastructure and products. Whilst providing day to day support will be the main priority, the successful candidate will also have the opportunity to work on Infrastructure related projects for both clients and globally within the internal Datacenter platform. Candidates should be prepared to deal with a magnitude of different characters, and high pressure front office trading environments. The role therefore requires a high degree of client facing skills and “situation management”. Requirements: Excellent communication skills in English Solid knowledge on: Active directory Exchange MS outlook VPN MS office Previous help desk support experience Basic networking knowledge Willing to learn new technology Can do attitude The sell/Incentives: To gain exposure working with some of the best hedge funds in the world An opportunity to grow and pick up new skillsets and technologies with a close knit team environment   If you are interested in this position, or would like to explore other opportunities within banking and finance technology, please send your detailed resume to Ben Fong at [email protected] call +852 2544 4409 for a confidential discussion. BAH Partners is a top supplier of the best finance technology talent for most of Hong Kong's top-tier financial institutions. For more opportunities, please visit our website at http://bahpartners.com/live-roles or look at our other jobs listed here at http://www.efinancialcareers.hk/jobs-BAH_Partners.br00000340

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: The Markets Systems Technology team is responsible for delivering first-in-class systems for trading, market data dissemination and surveillance monitoring in cash and derivatives markets. We play a critical role in managing the full software development cycle, including architecture design, development, testing and implementation of our mission critical systems. We also partner with infrastructure and cyber security team to operate our systems in such fast growing financial markets in Hong Kong. Job Duties: We are seeking for a motivated and energetic Software Engineer to join our Markets Systems technology team. You will have the opportunity to work with a group of talented and passionate software engineers whom shared the vision of enhancing the current HKEX systems whilst working towards the development of the next generation of HKEX platforms. If you want to make an impact, come and join us. Responsibilities: Responsible for system development and project implementation activities including the business requirement analysis, resource estimation, schedule development, application development, testing and documentation for cash market systems. Collaborate with business user divisions to collect business requirements Collaborate with other IT teams on activities with common systems impacts Carry out production support and BAU task Perform quality review for software design and carry out required code changes in application development Conduct and support the testing in various phases of software development process Assess technological risk and drive actions for mitigation Establish technical excellence and follow industry best practices Uphold compliance with organization policies and standards Requirements : Degree in Computer Science, MIS, IT or related disciplines Minimum 10 years' relevant experience within similar industry or sizeable organizations. Solid skills in Linux, C/C++, Python, unicast and multicast network programming, shell scripting etc. With strong object oriented programming skills but less experience in C/C++ will also be considered. Good understanding and experience in DevOps framework and tools (eg. Jira, Git, Jenkins etc.) Experienced in project for development of large scale mission critical market systems Good understanding of securities and/or derivatives industry. Knowledge of FIX protocol is an added advantage Experience in securities trading system is an added advantage Strong analytical, interpersonal, communication skills. Good analytic mind, self-motivated and able to work independently Good command of written and spoken English and Chinese ( Mandarin is an added advantage). HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent

Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent Job Summary: The Common Services Development & Support Department is part of the Information Technology Division in HKEX. The department is responsible for defining and building the common platform components that other HKEX systems could use. Job Duties: As the Vice President, you are an experienced IT professional and a senior member in the team and take primary responsibility in the design, implementation and support of the platform components. You will have the opportunity to work with various senior leader and IT specialist team to define and architect the platform roadmap as well as manages platform applications. Responsibilities: Collaborate with other IT teams and business users to define Common Service roadmap. Lead the software development of Enterprise Systems managed by the Common Services Development & Support department. Responsible for system analysis, architecture design and development of the systems Produce project deliverables such as functional specifications, design documents and test plans. Provide production support including out of working hour support responsibility. Uphold compliance with organization policies and standards. Requirements: Degree in Computer Science, IT or related disciplines Minimum 8 years of relevant IT related experience Solid skills in one or more areas: C/C++, Java, web and network programming Good experience in one or more areas: messaging, managed file transfer, authentication/authorization technology and related products/protocol e.g. Kafka, ActiveMQ, Forgerock, Keycloak, SAML, oauth, MTLS Good understanding of DevOps tools and practices Good understanding of requirements management, contracting/outsourcing management, IT trends and technology Experience in public cloud technology is an added advantage Good command of written and spoken English and Chinese (Mandarin is an added advantage). Company Introduction: Hong Kong Exchanges and Clearing Limited (HKEX) is one of the world's major exchange groups, and operates a range of equity, commodity, fixed income and currency markets. HKEX is the world's leading IPO market and as Hong Kong's only securities and derivatives exchange and sole operator of its clearing houses, it is uniquely placed to offer regional and international investors access to Asia's most vibrant markets. As the global markets leader in the Asian time-zone, we offer a world of opportunities for early careers and experienced hires. Here, we know that diverse thinking fosters better solutions, and we are committed to building an open and dynamic environment which allows our business to innovate and our people to thrive. Discover the latest career opportunities and programmes at HKEX. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: The Technology Infrastructure Network team is responsible for the design, implementation and the maintenance of HKEX Technology Infrastructure. This includes computer storage, network, cloud and workplace technologies, supporting the HKEX external market systems as well as the internal corporate systems. Job Duties: The network engineer is responsible for managing daily mission critical network operations - providing technical support, troubleshooting and developing solutions to maintain high standard for network engineering services. You will also have the opportunity to drive operational efficiency and process reviews. Responsibilities Provide effective responses to service requests, issues, and incidents related to network, including providing second level support, troubleshooting, investigating network issues and develop solutions to maintain high standard of network infrastructure services. Collect and assess the requirements from various internal and external parties for network changes, followed by preparation, technical test, implementation and documentation for network changes. Collaborate with internal and external parties to reach agreed progress and results. Monitor the healthiness of network and automate such monitoring and responses when appropriate. Requirements Degree in Computer Science/Telecommunications or related disciplines. Minimum 3 years of relevant experience in support of large scale mission-critical IP networks and Internet infrastructures. Experience in security, networking, and emerging technologies including Firewall, Routers, Switches, VPN, SDN, SD-WAN, Cloud computing and overlay network technology, etc. Hands-on experience in trouble-shooting complex IP networks. Holder of CCNP/CCIE/CISSP/CISA will be an advantage. Experience in programming with Python and other languages for network automation will be an advantage. Familiar with Ansible, Solarwinds, JIRA, and Confluence will be an advantage. Strong communication and interpersonal skills Regular weekend changes and emergency handling during off-hours are expected. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: 7x24 Shift (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Contract

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: The Information Security Team consists of Security Strategy and Solution Architecture team, Security engineering and Operations team, Threat Management team as well as Security Governance business. Job Duties: The Security Solution Architect is accountable for IT security architecture, design and solution engineering, meeting agreed requirements aligned to the Information Security and business strategy. Reporting to Principal Security Architect, the incumbent will work collaboratively with Enterprise Architecture, Enterprise Security Architects, Security Engineering, Security Services Operations, Security Operations Centre team and Project Delivery team. This role will translate the group-wide information security strategy, policy and control requirements into secure solutions. This role need to balance between unique business objectives of a global exchange against the inherent security threat and risk profile applicable to critical national infrastructure. Also helps reviewing and providing security requirement inputs or security integration architecture for business led projects. Responsibilities Responsibility for ensuring the agreed information and cyber security architecture and solution designs are engineered to specification and within acceptable risk tolerance. Work with Security Services and Security Engineering subject matter experts to ensure that security services/systems are architected with engineering and operational requirements built in. Work within governance forums such as Enterprise Architecture Board, HKEX Group Security Architecture Committee and Group Security Architecture Working Group. Design and develop security solutions in accordance with the HKEX System Development Lifecycle, Application and application code security architecture and documentation standards. Create and review functional and non-functional security requirements, including all additional requirements for InfoSec and Cyber projects. Review system architecture and designs to ensure all solutions have undergone appropriate assurance and meet security acceptance criteria. Develop and present reference patterns for security architecture and technical security standards to meet Information Security Policy Contribute to the security technology strategy, security architecture roadmap, maturity model, policies and standards. Support day-to-day activities of the Information Security Strategy and Solution Architecture function ensuring Operating Level Agreements are met. Requirements University degree in Computer Science, Information Management, or related fields Relevant experience with information security and enterprise architecture methods and frameworks (e.g., SABSA, TOGAF, NIST CSF) Cyber Security certifications, such as SABSA, CCSP (Certified Cloud Security Professional), CISSP (Certified Information Systems Security Professional) or security specific cloud certifications such as AWS, Azure, GCP, AliBaba Cloud, Kubernetes, etc. Relevant experience of software and system assurance methodologies and associated vulnerability management and risk management practices. Relevant experience with industry best-practice approaches to the design, implementation, operations, and management of IT systems (e.g., Agile, Waterfall, ITIL, COBIT). Up-to-date experience of delivering solutions security in public and/or private cloud. Experience of developing/ contributing to security policies and standards. Current experience securing automated build and deployment pipelines and securing artefacts An intelligent, articulate, consensus building and persuasive leader. Must have a strong business acumen and technology knowledge, who can serve as an effective member as part the IT management team. Must be able to communicate information security-related concepts to a broad range of technical and non-technical audiences. Experience of effective stakeholder management and senior level reporting. Able to work effectively in a matrix management environment. Able to deliver within a fast-moving high-pressure environment, balancing multiple work streams and deliverables. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: System Shared Services & Program Delivery team is responsible to manage the company-wise system shared service infrastructure, including Active Directory, Microsoft Exchange, BMC TrueSight, ServiceNow, etc. We plays a critical role to delivery and operate these company-wise systems that are critical to daily business operation. Job Duties: As a team member of System Shared Services & Program Delivery team, you will collaborate closely with technical SMEs across server/network infrastructure, workplace technology, technology operation and information security teams to manage the enterprise tooling solution including BMC TrueSight, Microsoft Configuration Manager, System Center Operations Manager. You will be part of an elite team that drives world class IT standard and gain invaluable working experience in a top tier exchange in the financial industry. Responsibilities: Design, implement and manage the enterprise level monitoring solution to detect anomalies/issues of IT infrastructure and applications Create and customize monitoring policies, reports and dashboards to provide real time visibility into the health and performance of IT infrastructure and applications Conduct regular review on monitoring solution's configuration, performance and capacity to identify performance bottlenecks and optimize system resources. Collaborate with technical SMEs to understand monitoring requirements, and develop monitoring standards, and provide guidance to effective integrate monitoring solution with incident and problem management processes. Enhance system to Comply with organizations policies and standards. Establish and maintain technical standards and best practices, and proactively assesses exposure areas and takes steps to reduce vulnerabilities Manage vendor to ensure the highest quality delivery and implementation Requirements: Bachelor Degree in Computer Science, Information Technology or equivalent discipline. Minimum 3 years IT experience to manage enterprise level monitoring solution, eg BMC TrueSight, Dynatrace, New Relic, SCOM, etc Strong knowledge of IT infrastructure components, including servers, networks, databases, storage systems and virtualization technologies Proficiency in scripting languages (eg, Shell Script, Powershell, Python) to automate administrative tasks and customize monitoring solutions. Experience on IT Service Management / IT Operations Manager process with ServiceNow is added advantage Ability to communicate with all levels of management, influence stakeholders, and build consensus effectively. Good command of written and spoken English and Chinese. Proficiency in Mandarin is an advantage. Candidate with less experience will be considered as Systems Engineer HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Contract

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: The Enterprise System Operations team under System & Network Operations department is responsible for managing the round-the-clock, 24x7 operations of HKEX enterprise systems. We play a critical role to ensure high system availability of Markets, while we will continuously enhance the team to support our future business need. Job Duties: As an Operation Manager, you are in charge of our shift operation team resources to ensure high efficiency and integrity of our daily system operations supporting both internal users and external parties. You will be responsible for developing your team with new skills and processes over a transformation journey. You will be managing key operations responsibilities, including incident handling, escalation, operation acceptance of key system rollouts or system releases and business continuity plan execution. according to the industrial best practice. Responsibilities: Drive the team to achieve the continuous service improvement objective(s), by regularly review and modernize the team process/workflow and enhance the team performance/efficiency. Ensure smooth, effective and efficient systems operations for both daily BAU operation including post critical system change. Ensure all operational KPIs and metrics are being measured and met, including internal customers satisfaction objectives. Team resource management for system operations including severe weather and failover events. Plan and arrange proper training and staff development for the team to improve their skillsets and knowledge, to support upcoming changes on team structure/process/workflow. Ensure proper event/incident management with proper management escalation where appropriate in accordance with industrial best practice/standard (e.g. ITIL). Manage IT systems failover within agreeable RTO and RPO in according to standard operations procedures, coordinate with corresponding stakeholders for the planning and execution of IT BCP and service continuity drill exercises. Ensure the appropriate controls and relevant documentation is maintained in accordance with relevant company policies and IT standards. Requirements: Diploma or above in Computer Science, Information System or IT relevant discipline. At least 10 years' experience in data center and systems operations. Experience in managing 24x7 mission critical operations and project management. Familiar with the operations of Linux and Windows, IBM mainframe and Cloud is an advantage. Self-motivated, strong leadership, and ability to share new thinking models for improvement and enhancement in systems operations. Possession of ITIL Certification, ISO27001 Certification, Cloud related Certification is an advantage. Strong problem solving, communication, open discussion, team coaching, interpersonal and presentation skills. Good command of written and spoken English and Chinese. Fluent Mandarin is an advantage. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: 7x24 Shift (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: Our team maintains first-in-class systems for critical services like trading, market data and clearing in cash and derivative markets. We play a critical role Our team maintains first-in-class systems for critical services like trading, market data and clearing in cash and derivative markets. We play a critical role on infrastructure support, including IBM Mainframe and DBA. We also partner with application and cyber security teams to operate our systems in such fast-growing financial markets in Hong Kong. Job Duties: You will have the opportunity to manage and support mission critical and high performance platform on System z. You will be working closely with a group of talented technologist on a regular basis from support to implementation work. Responsibilities: Implement and support infrastructure solutions in critical IBM System z environments that demand stability, high throughput and controlled CPU resources. Perform mainframe administration, support services, management of z/OS, DB2, CICS and related 3rd party utilities and peripherals. Be responsible for system configuration, installation, customization, security setup, system management functions, performance reporting, performance tuning, stress test, capacity planning, patching and upgrade, backup and recovery. Provide support and implementation work to application teams including database administration and performance analysis. Provide advice for operating policies, technical architecture and configuration of database system. Implement compliance standards and perform regular system compliance review. Proactively assess exposure areas and take steps to reduce vulnerabilities. Anticipate, evaluate, and resolve complex system problems to minimize downtime and system performance degradation. Perform infrastructure support per standard ITIL/ITSM Incident management, Problem Management, Change Management and Release Management processes. Manage vendor to ensure the highest quality delivery and implementation. Requirement: Degree in Computer Science, Information System or IT related disciplines. Minimum 8 years of working experience with z/OS, DB2, CICS. Experience in supporting mission critical, high availability, high performance platform on System z. Experience in VTL infrastructure, CA1, CA7, Endevor is of advantage. Strong analytical, problem solving, good presentation skill. Good command of written and spoken English and Chinese. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: N/A Scheduled Weekly Hours: 40 Worker Type: Permanent

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: The Listing Systems comprises of three sub teams; the External Systems team, Internal Systems team and the Data & Common Services team. They are responsible for the design and implementation of all of our applications systems for our Listing Division. Job Duties: The role is to develop and support all the web applications for our Listing Divisions. You will have the opportunity to work with a group of talented technologists in delivering large scale, critical projects in a dynamic environment and a challenging timescale. Responsibilities: IT project implementation, application development and maintenance activities for all the Listing systems. Analyze and document detailed requirements, experience various project management methods. Develop and support of web applications systems. Manage and participate in activities of whole Software Development Lifecycle phases, from requirement analysis, design, system development, testing and deployment to support Liaise with other IT specialist teams, end users and external vendors on various critical project deliveries. Requirements: Degree in Computer Science, MIS, IT or related disciplines Minimum 5 years' IT work experience in application development and support of critical business application systems • Work experience on web application system on Linux platform and Oracle database Application development using Java, Spring framework, Javascript framework and PL/SQL Proficiency in SDLC methodology (Agile and Waterfall) and documentation Job knowledge and good understanding of web security, micro-service architecture design Familiar with Git, Jenkins, SonarQube, Eclipse is a plus Working experience on cloud application development and Windows (.NET environment) is an advantage Strong analytical, communication, problem solving and managerial skills Good command of written and spoken English and Chinese HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Contract

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: The Technology Infrastructure Network team is responsible for the design, implementation and the maintenance of HKEX Technology Infrastructure. This includes computer storage, network, cloud and workplace technologies, supporting the HKEX external market systems as well as the internal corporate systems. Job Duties: We are seeking for an experienced network engineer to manage the day to day and also the mission critical network operations. You will have the opportunity to drive operational efficiency and process reviews. Responsibilities: Conduct the network performance (latency, burst, packet rate, packet drop, etc.) measurement, analysis, tuning, and monitoring of mission-critical networks Assist in automation for the existing network and system operations Collaborate with the network service providers and other parties on project implementation and production support Requirements: Bachelor degree holder in IT related disciplines Minimum 5-year experience in the implementation and support of IP networks Skills to analyze network traffic and troubleshoot the network performance issues Good technical knowledge of enterprise network products, including switches, routers, firewalls, load-balancers, etc Knowledge of developing scripts with Python, Javascript, etc Knowledge of Corvil, ServiceNow, Ansbile, DevNet, and DevOps are in advantage. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent

Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Contract Job Summary: The Information Security Engineer is responsible for designing, building and maintaining enterprise IT security solutions to address the organization's security requirements. Reporting to the Information Security Services Lead, this role will work closely with IT Innovation Lab, software engineering teams, IT infrastructure team, IT compliance, security operations and cyber technology risk team. You play a key role in protecting the organization. Job Duties: Responsibilities: Engineer, implement and monitor security measures for the protection of computer systems, networks and information Identify and define system security requirements Design computer security architecture and develop detailed cyber security designs Configure and troubleshoot security systems and infrastructure devices Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks Maintain all solution design documentation, processes, procedures and report on metrics to demonstrate effective and efficient management of services, especially SIEM Delivery security service on-boarding such as connecting systems to SIEM Review IT systems to ensure that they have met security acceptance criteria. Work with product vendors and suppliers to maintain and enhance existing security tooling and products Ensure that the organization security tools can detect and help with the response to cyber security incidents. Document and validate disaster recovery testing for CyberSecurity tools. Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancements Support in managing the Total Cost of Ownership (TCO) for security solutions which includes new investments and business-as-usual financials. Design and execute processes to make BAU changes to security tools Automate or script changes and validation processes Requirements: Proven work experience as a System Security Engineer or Information Security Engineer Experience in building, maintaining and operating security systems and platforms Hands on experience in a number of security systems, including log management, content filtering, SOC tools, threat detection etc Experience with network security and networking technologies and with system, security, and network monitoring tools Thorough understanding of the latest security principles, techniques, and protocols (such as zero trust, etc) Problem solving skills and ability to work under pressure Must have strong information security technology knowledge/concepts and can effectively communicate with senior management and a broad range of technical/non-technical audiences. Strong written communication skills and verbal presentations to senior management. Must have a relevant University degree in Computer Science, Information Management, or related field, or equivalent experience. Good presentation, project planning and documentation skills Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols Familiarity with application, database and operating system security Familiarity with cloud security technologies (AWS or Azure is preferred) Familiarity with risk / control frameworks, such as Mitre ATT&CK, D3FEND, OWASP, NIST Cybersecurity Framework Familiarity in scripting or automation is an added advantage Familiarity with Identity and Lifecycle management is an advantage Previous experience in regulated environments is an added advantage Company Introduction: Hong Kong Exchanges and Clearing Limited (HKEX) is one of the world's major exchange groups, and operates a range of equity, commodity, fixed income and currency markets. HKEX is the world's leading IPO market and as Hong Kong's only securities and derivatives exchange and sole operator of its clearing houses, it is uniquely placed to offer regional and international investors access to Asia's most vibrant markets. As the global markets leader in the Asian time-zone, we offer a world of opportunities for early careers and experienced hires. Here, we know that diverse thinking fosters better solutions, and we are committed to building an open and dynamic environment which allows our business to innovate and our people to thrive. Discover the latest career opportunities and programmes at HKEX. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Job Summary: The Workplace Technology is responsible the Service Delivery functions for the HKEX community. The team has an engineering function, risk management team, employee experience, risk management, production support and the change management team. Job Duties: As a Senior Service Delivery Manager, you will have the opportunity to work on latest technology enhancement projects as well as collaborating closely with business users on a regularly basis. You will be part of an elite team that drives world class IT standard and gain invaluable working experience in a top tier exchange in the financial industry. Responsibilities: Lead the Service Delivery function to ensure high-quality business partnership and requirements analysis on technology projects and product development Manage Employee Experiences Initiatives, Workplace Technology Change, Product Adoption and Training Collaborate with Infrastructure, Application teams and Vendors to ensure all projects are delivered on-time, within budget and good quality Drive for continuous services improvement Requirements: Bachelor Degree in Computer Science, IT or equivalent discipline. Minimum 8 years IT experience in IT Business Relationship or Project Management, of which 3 years in a team lead or managerial role. Working knowledge of IT Infrastructure implementation, including Servers, Networking and Storage Microsoft 365 experience is essential. IT Financials and Budgeting experience is beneficial. S trong organizational and communication skills in both English and Chinese. Company Introduction: Hong Kong Exchanges and Clearing Limited (HKEX) is one of the world's major exchange groups, and operates a range of equity, commodity, fixed income and currency markets. HKEX is the world's leading IPO market and as Hong Kong's only securities and derivatives exchange and sole operator of its clearing houses, it is uniquely placed to offer regional and international investors access to Asia's most vibrant markets. As the global markets leader in the Asian time-zone, we offer a world of opportunities for early careers and experienced hires. Here, we know that diverse thinking fosters better solutions, and we are committed to building an open and dynamic environment which allows our business to innovate and our people to thrive. Discover the latest career opportunities and programmes at HKEX. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - Exchange Square Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: IT Corporate Web Services team is responsible for implementation, development and support of multiple corporate wide used systems including our external Websites and Intranet. We partner and collaborate with the systems infrastructure and information security teams to ensure high service level and systems availability are provided to our internal corporate divisions. Job Duties: We are seeking a dynamic and passionate IT professional as a System Development Manager / Project Manager in IT Corporate Web Services team. The incumbent will be responsible for IT project implementation and monitoring day-to-day production support activities of different applications for HKEX. Responsibilities: Responsible for IT project management and system development activities including the business requirement analysis, resources estimation, schedule development, testing and documentation. Lead and manage cross functional teams to achieve projects requirements deadlines and schedules Prepare project status reports and coordination of change requests Collaborate with teams across IT division, business users and external vendors Investigate and manage resolution of system design defects and technical issues by working with related technical teams Perform quality review for software design and code changes Undertake any other assignments and projects as assigned by supervisor Manage and participate in activities across SDLC phases, from requirement analysis, design, system development, testing and deployment to support Manage and support digital and cloud application onboarding to corporate environment Requirements: Degree in Computer Science, MIS, IT or related disciplines Minimum 8 years of IT work experience in project management, application development & support of business application systems Previous implementation experience in cloud-based applications is a definite advantage Good understanding of cyber security risk and technology control Good proficiency of M365 Platform production is an advantage (Specially for SharePoint Online, Power Apps and Power Automate...etc) Strong analytical, interpersonal, communication and people management skills Good command of written and spoken English and Chinese HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: Technology Infrastructure is responsible for the design, implementation and maintenance of HKEX technology infrastructure, including computer, storage, network, cloud and workplace technologies, supporting HKEX's market systems and internal corporate systems. Job Duties: An experienced IT network infrastructure professional who will lead teams of engineers in delivering network projects, maintaining high standards of network operations and continuously improving compliance and team efficiency. Responsibilities: Provide team management and leadership and be accountable for all network related functions in IT Division, including projects, operations and low-latency infrastructure development. Oversee day-to-day network operations and command problem investigations and resolutions for critical network infrastructures. Lead process enhancements, automation and tool adoptions so as to improve operational and compliance efficiency. Effectively manage budgets for projects and new initiatives as well as operational expenditures. Effectively identify, assess and manage IT risks arising from network operations. Manage relationships with internal stakeholders and vendors. Drive enhancement in documentation to improve accuracy in IT assets, configurations, network diagrams, procedures and expectations. Keep the teams abreast of emerging network technologies and best practices. Continuously evaluate and recommend improvements in network operations. Requirements: University degree in IT or related subject. Minimum 15 years' experience in IT network projects and operations related support with at least 5 years at management/supervisory level. In-depth knowledge of network technologies, including ACI, VxLAN, SDWAN, Cloud networking and network security technologies. Proven experience in mission critical network projects, including designing, testing, upgrading and migrating networks as well as experience in automating network operations. Proven experience in creating, enhancing, enforcing and digitalizing operational procedures according to industry standards (e.g. NIST, ITIL). Meticulous attention to details and problem solving skills. Strong analytical, presentation, communications and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders in sizable organizations. Effective in unifying and creating teams of people with disparate skills, with the ability to motivate and inspire a team. Self-starter, able to work independently, highly motivated with a strong delivery focus. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent

About the Firm Morgan Stanley (NYSE: MS) is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in 42 countries, the firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com. About the Division The HK Fixed Income Trade Support Group is part of the Trading Operations organization within Institutional Securities Group Product Operations and supports FX, Interest Rates, Bonds and Credit Derivatives transactions done by G10, FXEM, Credit, Vanilla flow, Options, Exotic/Hybrid and Structured Notes trading desks. The team is responsible for trade checkout and various control processes. Product Coverage of entire Fixed Income Trade Support Group are: Fixed income Bond, FX, Interest Rate and Credit OTC transactions include FX swaps, NDFs, FX options, Credit Default Swaps, Corporate Bonds, Distressed Bonds, Treasury Bonds, Interest Rate Swaps, cross-currency swaps, swaptions, cap, floor, FRA and other exotic/structured products. About the Role This role is primarily covering FX products. Key Responsibilities Timely and accurate trade capture and checkout Resolve trade discrepancies with counterparties by liaising with trading, sales and relevant teams Monitoring and processing trade lifecycle events Control, reconcile, and resolve the trade processing exceptions Working with technology for implementation of new processing platforms and system enhancements Working with legal/compliance, IT and project teams to analyze new regulatory reform requirements and deploy new processes Performing and enhancing daily control processes for regulatory reporting to regulators such as JFSA Qualifications: University degree with 3+ years of relevant experience within investment banking operations Advanced aptitude to understand, utilize, and improve technology platforms Strong analytical, interpersonal, organizational and communication skills Proven ability to work efficiently and accurately under pressure in a fast-paced multi-tasking environment Relevant work experience with fixed income OTC products and related fields Relevant work experience in trade support function Knowledge of industry structure, regulations and participants

Job Purpose: Responsible for managing the procurement of IT products and services; contract and pricing liaison; and related IT asset and payment processes.  Tracking and analyzing IT expenses to identify cost saving opportunity. Main Responsibilities:  Responsible for managing the IT procurement function across the Bank with the following major responsibilities:- Sourcing and Procurement of IT Products and Services source the suitable IT products and suppliers, liaise the terms and pricing with suppliers in order to obtain the best and fair deal for the Bank manage the ordering and approval process aligning with the requirements of the designated authority support project team in the evaluation of solutions and service providers review quotations and service contracts to ensure the Bank’s rights and benefits are protected liaise corporate discount with suppliers whenever appropriate conduct vendor background review and due diligence checking when needed resolve any contractual dispute with service provider when arising IT Asset Management tracking and maintain of IT assets to ensure the accuracy handle the relevant IT asset booking management the renewal of maintenance contracts Procurement Procedure Establishment establish the necessary procedures in managing IT procurement, payment and asset management develop relevant templates, such as contract template, for IT procurement function Expense Management tracking and report project cost of initiatives tracking and analyzing IT expenses to identify cost saving opportunity improve cost efficiency by right sourcing ITD Budget Management assist IT Division Head to track IT budget to ensure no overrun of budget handle regular budget rolling forecast and make necessary accrual, if required coordinate among all IT functions to handle IT cost allocation Incumbent Requirements: University degree in Information Technology or related discipline. At least 10 years of experience in IT field; with over 5 years in banking IT. Solid experience in sourcing and procurement of IT products and services, including hardware, software license, maintenance services, professional services, system development services etc. Experience in managing IT project cost and operating cost will be at advantage Good knowledge on IT market, pricing and discount. Good negotiation skills and able to liaise firmly and fairly. Experience in drafting and reviewing service contracts. Able to work in an organized way, particularly on managing paper work. Strong communication skill both in Chinese and English. Good English writing ability. Mature and able to work under pressure. Good people skills to work with people at different job levels.

Well established Wealth Management Firm Excellent Exposure Our client is a well established wealth management firm which provides services to private clients and their families, trusts and financial intermediaries, as well as institutions. With a determination to boost their client base across the Asia Pacific Region, they now invite an outstanding candidate to join them. Provide support to the Private Bankers in managing client relationship and deliver high quality services to High Net Worth clients. Responsible for account opening, KYC due diligence, client order execution. Prepare client meetings and review. To be considered, you will be a university graduate with around 2 to 4 years of relevant experience in servicing high net worth client. Knowledge of private banking products and services. Sound interpersonal and communication skills in English and Cantonese. Interested applicants should send a detailed resume to Kelly Kam by email to [email protected] quoting reference eFC3533. (Applicants not contacted within 4 weeks should consider their application unsuccessful.)

First Line of Defence Focus on Risk, Compliance and Control Our client is an international private bank with an unparalleled reputation across the Asia Pacific region. With the continued growth of the organization, the need has arisen to recruit a high calibre candidate to join them. You will: Strengthen risk management governance in the first line of defence by ensuring adequate supervision of day-to-day business conduct and activities of the Front Office, adhering to internal directives, procedures, and regulatory requirements. Oversee and collaborate closely with the Front Office to continually enhance operational risk processes and refine business operation.  Provide guidance and advice to the Front Office on the Bank’s internal directives and procedures, compliance and regulatory-related matters, including but not limited to AML/CFT policy and procedural changes, cross-border marketing guidelines, adherence to advisory and suitability policies and procedures, fraud prevention policy and procedures. Conduct thorough analysis and regular business and control reviews to get insightful outcomes and recommendations, aiding in decision-making and risk assessment.  Ensure compliance with regulatory and internal control standards, including the timely implementation of internal and external audit points and any issues regulators raise. Foster a strong risk culture and conduct awareness amongst the Front Office with the relevant training, market intelligence and knowledge sharing. Lead and support business initiatives, process-related risk projects, working groups, business forums and governance meetings, where appropriate. To be considered, you should be a degree holder with a minimum of 10 years’ experience in business management, risk management, compliance or other relevant banking experience. You should have good knowledge of private banking products, operations, and regulatory requirements together with the ability to understand broader private banking business.  Lastly, you should constantly keep abreast on industry trends and maintaining a growth-oriented mindset. Team player with sound communication and interpersonal skills Interested applicants should send a detailed resume to Michelle Ho by email to [email protected] quoting reference eFC3530. (Applicants not contacted within 4 weeks should consider their application unsuccessful.)

Date Posted:

2024-01-24

Country:

Hong Kong

Location:

12/F & 13/F Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay, Kowloon, Hong Kong

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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