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Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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Date Posted:

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Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Date Posted:

Country:

Location:

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Date Posted:

Country:

Location:

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Date Posted:

Country:

Location:

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Date Posted:

Country:

Location:

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Key Responsibilities

• As a Project Manager, you will own the project progress tracking, reporting, and planning. You manage the project stakeholder and communication. You gather facts include analytical methods to develop solutions scenarios to support project stakeholder to make decisions. You control the project escalation management to achieve the desired goals
• You manage the project with the defined common best practices (e.g., Jira backlog, story pointing etc.) and responsible for project reporting to stakeholders and business counterparts
• We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team
• Deliver, oversee and ensure quality of Salesforce implementation projects from start to finish on time and within budget
• Performs “As-Is” and Fit/Gap analyses in to map the Cloud technology’s offerings and capabilities to the Client business needs
• Works closely with technical architects to make the bridge between the business team and IT team
• Coordinates releases and post Go-Live materials (e.g. training documentation, training sessions)
• Experience collaborating with cross-functional teams to gather requirements, implement solutions, and drive continuous improvement
• Ability to adapt to changes in technology, business needs, and industry best practices
• Effective communication skills, both written and verbal, to interact with users, stakeholders, and technical teams
• An approachable, friendly work demeanour – you don’t have to be an extrovert but our company enjoys good rapport and a motivated, but easy-going team spirit
• Assertive and inquisitive. You ask questions and consult with stakeholders when needed
• Excellent focus and time management skills
• Personally aligned with EBC’s company purpose and values
  

• Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or a related discipline is typically preferred and/or 3+ years related work experience
• Salesforce Administrator certification, such as "Salesforce Certified Administrator," is highly desirable
• Additional Salesforce certifications, such as "Salesforce Advanced Administrator" or "Salesforce Platform App Builder," can further enhance a candidate's qualifications
• A solid foundation and hands-on experience working with Salesforce is crucial. Candidates should have practical knowledge of Salesforce configuration, customisation, and administration
• Ability to create and maintain reports, dashboards, and analytical tools to support business insights and decision-making
• Familiarity with web technologies, databases, and CRM concepts. Knowledge of programming languages (such as Apex, JavaScript) is a plus but not always required

• Competitive salary and bonus structure, based on experience and performance
• Comprehensive benefits package, including medical insurance, retirement plan, and paid time off
• Opportunity for professional growth and career advancement within a fast-growing company
• Collaborative and supportive team culture, with a strong emphasis on work-life balance
• Work in a dynamic and innovative industry, with opportunities for continuous learning and development

Guidepost Family Club

Guidepost Family Club (GFC) is an oasis for early education and a community hub for young families.  The Guidepost Family Club Causeway Bay features an indoor playground, a coffee shop, a communal space for parents, as well as 6 beautiful rooms spread across two levels offering programs for children between 6 months to 3 years old.  GFC also serves as the community hub for the entire Guidepost community of 11 campuses across Hong Kong and hosts community events, workshops, gatherings, to offer learning and connections for the whole family. 

Role Overview

The Campus Manager at Guidepost Family Club is the leader of our community and whom our campus team looks to for guidance.

The Campus Manager exercises discretion and independent judgment to set the strategy for and manage the operations of his or her campus. 

The Campus Manager is responsible for ensuring a high-quality learning experience for children and adults, curating and hosting engaging community events, fostering a collaborative, supportive work environment for all staff, and providing exceptional customer service.  In addition, the Campus Manager is responsible for ensuring the campus meets profitability targets by driving enrollment, retention, managing expenses and ensuring the best customer journey for the entire Guidepost community.

Core Job Responsibilities

Manage Campus Operations

• Oversees day-to-day campus operations
• Be responsible for the daily campus operation of the campus and perform daily administrative services.
• Handle entire enrollment process with prospective parents including initial contact, email and phone follow-up, tour scheduling, tour-conducting, extending offers, and enrolling into program
• Support all aspects of day-to-day campus operations including billing, compliance, facilities maintenance, ordering, etc
• Utilize customer relationship management (CRM) system to maintain detailed notes on each prospective and enrolled family to ensure highly customized service is provided
• Build a rapport and maintain ongoing relationships with all families
• Maintain the campuses and classrooms’ appearance as well as completeness to ensure a smooth working and teaching environment. Ensure the campus environmental ways looks clean, orderly, and welcoming

Community Building

• Spearhead the organization and execution of community events, workshops, and gatherings. Facilitate a calendar of engaging activities that cater to the interests and educational goals of our families across our network.
• Foster a welcoming environment that encourages parental involvement and creates opportunities for families to connect with each other and with the Guidepost community at large.

Ensure Program Quality

• Directly oversee and manage program quality & collaborate with Montessori Mentors to ensure quality implementation of Montessori pedagogy, curriculum, and programs that meets Guidepost Montessori’s standards
• Supervise, mentor and develop staff to ensure teaching quality and operation efficiencies
• Hold regular group and one-on-one meetings with campus staff, as needed for culture building and program quality

Provide Exceptional Customer Service

• Lead parent events (e.g. Parent Information Evenings; Children’s Night; Coffee Chats)
• Ensure frequent, high-quality parent communication from teachers and other administrative staff, monitoring and providing feedback with regard to quantity, quality, tone and style
• Maintain a presence and interact with parents during pick-up and drop-off times
• Provide tour notes and relay prospective parent information to administrative staff for further follow-up and entry into the CRM or other platforms
• Act as an ambassador for the center

Drive Campus Profitability

• Drive enrollment and student retention in all programs
• Effectively assess and mitigate risks that could impact the center
• Manage annual and monthly budgets by tracking of enrollment goals, as well as other key financial reporting items
• Identify business needs and growth opportunities, collaborate with different parties on campus events
• Liaise with Director of Family Club to track enrollment goals, as well as other key financial reporting items and ensure campus is on-track to meet or exceed profitability targets
• Participate in regular meetings with the regional management team

Qualifications

• More than 3 years of substantive leadership and management experience in schools, education centers, retail, restaurants, or hotels. 

• Proven experience in community engagement, event management, or a related field.
• Strong interpersonal and communication skills, with an ability to engage a diverse group of individuals and build lasting relationships.
• Fluency in spoken and written English is a must.  Candidates also with fluency in  Cantonese and/or Mandarin will be prioritized.
• Computer savvy and can learn new software and programs with ease
• Organized with good time management and have a keen eye for detail
• Able to work under pressure, follow instructions, and meet tight deadlines
• Ability to embrace and exemplify Guidepost Montessori “Core Value"

School Holiday

Medical Insurance

The Role:

Ever since, we have expanded rapidly across the APAC region in Hong Kong, Macau, China, Singapore, Thailand, Cambodia, India, and South Korea and continue to have very ambitious growth plans in new markets for 2023 and beyond.

The Customer Supply Chain Manager will work hand-in-hand with internal sales and in-store teams as well as E-commerce partners, driving our operational execution and supply chain service levels. Building up the processes required for best in class operational efficiency, ensuring we have the right stock at the right time and we are exceeding our customers’ expectations in terms of accuracy and speed.

We are looking for someone who is an excellent communicator and relationship builder, who is willing to roll up their sleeves and get stuck into operational detail but can also identify and address long-term challenges in a fast-growing business.

Role Accountabilities:

• Communicate Supply Chain updates in a pro-active, informative, and collaborative manner to manage expectations for new stores, new products, marketing activity, operational delays, out of stocks, etc.
• Manage daily operational concerns and priorities at APAC Warehouses, working collaboratively to fix underlying issues and ensuring SLAs are met
• Manage B2C flows, ensuring all orders are flowing correctly through our systems and being dispatched and delivered to our customers on time and in full.
• Validate daily replenishment stock orders to our stores, ensuring great on-shelf availability through optimised inventory controls and 3PL on-time performance.
• Provide first line support for all retail operations queries including POS expertise, facilities/maintenance issues, stationery and hygiene product orders.
• Provide support to Regional Supply Chain lead and the sales team on the performance of the day-to-day operations and operational concerns.
• Understand operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies.
• Validate the order request and manage the order fulfilment for Retailers.  
• Prepare CSC service performance dashboard, New Product Launch run-rate, ad-hoc reports and presentations on request.
• Review and setup process flow, and support the system implementation if needed.

Reporting Relationships:

• Reporting into the Regional Supply Chain lead
• Supporting the regional sales functions as the first of point of contact on order management queries.

Key Selection Criteria:

• A strong educational background
• At least 4+ years of experience in supply chain management role including order management.
• Experience working with logistics providers and able to demonstrate experience in driving operational performance improvement.
• Able to demonstrate real examples of taking ownership of projects/improvements right through to the end result.
• Showing outstanding attention to detail, identifying, and addressing anomalies quickly
• Understanding and commercial awareness of the total supply chain including supply and demand planning.
• Experience with an ERP, WMS and POS system is a must, someone IT savvy who is able to bring experience of improved information sharing.
• Strong Team player, an entrepreneurial flair, real commerciality, great relationship building abilities and improving customer relationships.