About the Role

We’re now looking for a dynamic Assistant Manager to join Pici Lai Chi Kok, our spacious neighbourhood pasta bar at industrial-chic D2

As an Assistant Manager, you will support the Restaurant Manager in all aspects of running a top-quality, high-volume venue. You will ensure that the team is well-trained and motivated and consistently delivers a friendly, approachable, caring and informed service experience to our guests. You will be identifiable as a manager whilst on the floor, greeting guests and dealing with any issues that may arise. 

The ideal candidate is passionate about hospitality, will have at least one year's experience as an assistant manager in a highly regarded restaurant, and be a hands-on, floor-based manager who enjoys being guest-facing. 

Fast-track your career progression, join an internationally diverse work environment, and be a champion of exceptional guest experience.

Duties & Responsibilities

• Ensure smooth implementation and execution of the restaurant operations
• Provide training to the team to deliver the highest quality of service and sustain brand image
• Implement marketing activities to drive sales and revenue for the restaurant
• Control stocks for daily use in restaurant to ensure service requirements are met
• Supervise and coordinate the prompt, high standard, efficient and courteous serving of food and beverage in the restaurant
• Manage and store vendors’ contracts and invoices
• Provide support to the Restaurant Manager in coordinating a variety of activities such as hiring and training, arranging schedules and guest requirements
• Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)
• Monitor compliance with safety and hygiene regulations
• Gather guests’ feedback, respond accordingly, and resolve guest complaints

• 3+ years experience in hospitality industry
• Strong management skill with a positive mindset and friendly image
• Understanding in MS Office
• A team player who is reliable and dependable
• Enthusiastic when serving guests
• Excellent communication, interpersonal and leadership skills
• Self-organised and details-oriented with a strong sense of responsibility
• Good business sense and operational, administrative and social skills
• Passion, determination and commitment for success in the F&B industry
• Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity

• 50% discount at all our restaurants
• Guaranteed incentive scheme – the teams make our venues successful and are rewarded in line with its performance!
• Cash and credit card tips
• Medical insurance
• Referral bonus

Discover more about your next adventure: https://pici.hk/our-philosophy

Job Duties: Lead and oversee the new client business development and relationship management of existing accounts Engage with prospective clients to organise and run presentations and close deals Work through inbound and outbound leads on prospective clients to understand who the decisions makers are, build high level relationships and clearly understand business and technical requirements Clearly articulate firm’s advantages to best position and close new business Collaborate closely with both the client services and operations team to identify any potential issues and get involved directly when the subject matters are escalated by clients Prospect and work with various internal teams to fully cover your assigned territory, build relationships and cover all sales opportunities Perform brand building and marketing activities, oversee local and regional sales, promotions and campaigns Make data-informed decisions to drive performance and resource allocation Work through objections, pricing and contract issues to close deals Develop relationships with existing customers, industry consultants and complementary vendors to leverage sales opportunities through referrals Requirements 3-6 years in a Sales / Client Management capacity, or someone who is keen to try out / move to a Sales position can also be trained Open to a candidate from either sell-side, buy-side, fintech, finance, business or any other related industry, generally open The candidate should ideally be intellectually curious about what’s happening in the markets, in the APAC Region and around the world Good in managing multi-stakeholder sales cycles and closing deals Understanding of hedge fund operations and trade lifecycle would be an advantage but not necessary Strong and articulate communicator – written and verbal Strong ability to multi-task and manage priorities Excellent problem-solving and trouble-shooting skills Incentive to join the firm Super stable team, rotation of people extremely low Diverse and international culture Short hierarchy, direct access to friendly teams Exceptional long-term career prospects in a family-cultured office

Roles and Responsibilities: Governance and Control Conducts periodic audits to ensure the POS transactions are properly performed and adhere to all regulation’s requirements and company’s rules and guidelines Support Risk Management & Compliance / Internal Audit in various activities including but not limited to annual / add-hoc auditing activities, annual regulatory reporting Monitor and ensure the controls in POS function are effective and up to date. Formulate & implement plan to revise existing controls or add new controls if deficiency is noted. Support reporting activities on control monitoring Project Support or non-routine task Liaise with respective teams / departments to implement risk Management & Compliance related initiatives or projects in order to embed risk & compliance requirements in day-to-day business operations of POS Organize and provide training to internal staff, business partners or agencies Formulate & revise guidelines & procedures manuals Arrange migration of operating procedures to outsourcing partners   POS Case Management & Monitoring Review & approve cases suggested from subordinates or referred by Compliance Conduct resources planning, allocate team workload and monitor the productivity, quality & efficiency of the team Other responsibilities Perform other responsibilities and duties periodically assigned by supervisor in order to meet business requirements Minimum Job Requirements: University /College graduate plus 6 - 8 years relevant experience with 2 years supervisory experience OR Form 5 graduate plus 8-10 years related experience Experience in Risk & Compliance function of life insurance company Proficient communications skills to effectively explain POS processes & procedures to staff and other touch points Effective problem-solving skills Strong leadership and team building skills Customer oriented You are required to obtain the relevant license(s) if your job involves regulated activities