Job Description:

Regional Customer Service Advisor

The Quayside, Hong Kong

A Full Time, Permanent Role

You will work 38.75 hours per week, our opening hours are Monday to Friday 8am to 6pm; Saturday, Sunday and Public Holiday 8am to 5pm

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

As this is an office role a license from Hong Kong Insurance Authority by passing the Insurance Intermediaries Qualifying Exams (paper 1 & 2) and a valid HK ID card/passport is required.

Role overview: 

The Regional Customer Service Advisor is the face of Bupa Global for our valued customers and partners, ensuring our reputation for outstanding individual service is maintained locally and globally at all times.

With quality of service identified as the primary driver of retention this role is crucial to our growth ambitions in the region.

This role is ideal for calibre who has passion and ambition to develop and progress in premium customer service area.

What you’ll do: 

This is a diverse and skilled customer and client facing role where you will be responsible for resolving all customer queries to the customer’s complete satisfaction without the need to refer the customer on.

Capable in handling complex CS tasks and strong confidence in dealing with challenging situations.

Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance and regulation.

You will be a customer service champion, putting the customer at the centre of everything you do and putting forward ideas for the continual improvement of the customer experience.

You need to obtain HKIA license (IIQE Paper 1 and Paper 2) and maintain the license by meeting the CPD hours requirement every year.

What you’ll bring: 

• Deliver excellent customer service, understand our customers’ needs, and provide first contact resolution while meet and exceed our quality goals, productivity targets, adhere compliance and regulation.
• Provide personalised service by tailoring every customer interaction.
• Analytical and problem-solving skills. Take ownership and ability to make decision effectively.
• Excellent interpersonal, communication and influencing skills with emphasis on achieving results and successful outcomes.
• Fluency in written and spoken English and Chinese (Cantonese and/or Mandarin)
• Positive attitude and growth mindset, willingness and eagerness to learn and understand medical conditions in order to expand one’s knowledge to support our customers.
• Good numeracy skills to answer claim or payment related queries accurately. 
• PC literate and keyboard skills essential with the ability to adapt and learn new operational systems where required.
• You are required to work on weekends and public holidays on rotation basis, shift work remunerated with shift allowance.
• An open, flexible, and team-oriented personality.
• Obtain and maintain HKIA license (Pass in IIQE Paper 1 and Paper 2)

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance, please review the UK Pay Policy on OurBupa.

Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Call Centre

Locations:

The Quayside

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

Position Summary

Hex Trust Information Security Team is looking for a highly skilled and motivated Lead, Security Engineering to lead the Security Team's engineering and operations, ensure the right talent is in place, coach and mentor team members. Collaboration with other teams is essential to align and achieve security objectives. You are expected to have deep hands-on experience with least some security domains, such as Cloud Security, Security Engineering, Infrastructure Security, Zero Trust architecture, Security Operations, On-premise Security, and Crypto Wallet Security with strong application background. 

Responsibilities

• Establish Threat modeling in the company, and propose and implement mitigation strategies
• Plan, implement and operate our security solution stack together with the rest of the team (CSPM, CWPP, PAM, SIEM, EDR,  WAF, DLP, Vulnerability management tool )
• Assess current cybersecurity processes and propose improvements on the processes and P&P in order to have the highest overall cybersecurity standards against both external and internal hacks, fraud, or theft.
• Manage and perform a variety of technical assessments including penetration tests source code reviews, security posture reviews, purple teaming etc.
• Take charge of security incident management and provide oversight of follow-up and remediation actions as identified. Liaise between key stakeholders, managers, IT professionals and other Cyber Security staff within the team.
• Manage our security vendors and partners

• Experience working in DevOps / DevSecOps teams, understanding and working knowledge of tooling used by these teams (Terraform, CI/CD pipelines)
• Experience with PAM, IAM applications, knowledge of OpenID, OAuth2, PKI
• Experience with SaaS security tooling (CDNs, ng-WAFs, etc.)
• Experience working in Cloud Native environment (AWS, GCP)
• Experience with network security infrastructure (Web content filtering, Firewall, IDS and DLP controls)
• Advanced security knowledge of Cloud Native stack (Kubernetes, Containers, AWS, GCP)
• Scripting and automation experience (Python, TypeScript, Bash, etc.)
• Application Penetration Testing, Application Security Reviews, Purple-teaming
• Incident Response management and investigations
• Operational familiarity with key management and HSM systems
• At least 5 years of experience in some of the above security domains 
• At least 10 years of experience in the industry and at least 2 years of team management experience
• Cloud certifications, CISSP, OSCP, OSEP, CRTP, CRTE will be a plus
• Ability to influence others and work towards a common vision or goal
• You know what high quality secure environment looks like
• You know what it takes to run motivated team of professionals
• You are passionate about security and building top notch security teams
• You are interested in Blockchain and Crypto Currencies
• You are great communicator, able to explain complex security concepts, engage with engineers and business people alike

*We understand you may not check all the boxes, but would still like to hear from you on how you think you can contribute. 

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

How We support the Whole You: Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security. Benefits to eligible employees, include:Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefitsFamily medical plan that covers spouse and childrenDisability and life insuranceAdditional leave includes marriage leave, adoption leave, examination leave and study leaveStaff referral bonusOn-the-job trainingFlexible work arrangements may be availableLocation: On-site OVERALL ROLE The Regional Finance Analyst will be responsible for successful delivery of a comprehensive range of financial services and service delivery system analytics to the account/client. He/she is responsible to manage the day-to-day financial and accounting operations with particular focus on the client's reporting requirements at both local and regional level. The Regional Finance Analyst must monitor and ensure that efficient use of the accounting resources contribute towards Jones Lang LaSalle's revenue and profit objectives. The Regional Finance Analyst will also be responsible for managing and analyzing operational data across the client's property portfolio interfacing with country teams to complete a range of benchmarking and analytical projects. Responsibilities (summary):Delivery of effective financial control processes.Ensuring high quality financial reporting to the JLL Account Team and client (budget variance reporting etc.).Supporting financial management and analysis (budget planning & forecasting etc.).Ensure and support delivery of all Client and JLL financials related to the client contract.Co-ordination of team workflows, consolidated reporting and communication with client (such as monthly financial reporting).Support client-side finance teams with regular reporting and dealing with any queries / information requests.Analyze commercial and contractual aspects of the client account (e.g. savings initiatives tracking; reconciliations; baseline control etc.).Monitor compliance to relevant policies and procedures.To achieve KPI, financial, and other targets as established for the account.Ensure compliance with all requirements and client contractual obligations.Financial Analysis and Estimates:Collaborate with JLL Regional Finance team to communicate clear timelines, ownership, objectives, and guidelines of account financials.Complete budget and forecast activities in an accurate, consistent and timely fashion.Consolidate, review and analyze submitted financials for account to ensure accruals are correct and costs are accurate.Supporting monthly reviews and annual budget review with regional Finance team.Support Client Accounting Manager in achieving timely and accurate reporting.Budget and Forecasting:Partner with relevant stakeholders to ensure annual budget reporting is completed timely and accurately, ensuring budget holders are completing accurate forecasts with appropriate details.Maintain thorough understanding of client's accounting structure and associated systems and translating knowledge to ensure smooth and consistent flow of financial dataDevelop, maintain and deliver in timely manner the Client's approved financial formats across the regionClient Reporting/Forecasting/Planning:Ensure accuracy of accruals with correct coding to client account codes and cost centresMaintain forecast accuracy to comply with financial KPIsEnsure accurate and timely financial information is provided to all stakeholdersInvoice Payment & Billing:Manage and coordinate client billing and collections.Coordinate with local Operations team to resolve PO issues and vendor invoice issuesCANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Experience in Finance/Accounting with min 5 years of Property Accounting experience2-3 years' experience in a similar position (working with regional teams and clients)Bachelor's degree in Finance or AccountingRequirementsMotivated, positive and flexible in approach to work and able to develop others in such an approach.Proactive in identifying issues and potential solutions.Self - supporting; diligent; can deliver to tight deadlines.Ability to learn quickly, and desire to develop.Ability to work collaboratively and through challenges with the client; other members of the account and corporate teams.Excellent interpersonal and communication skills.Excellent PC skills, proficient in Office tools, especially Microsoft Outlook Word & Excel VBA & Macros.If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! About JLL - We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we're honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. Location: On-site -Hong Kong, SAR, China If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! About JLL - For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Job Description: Looking for a cross-industry product manager with a focus on digitization, artificial intelligence, longevity medicine, space technology, robot automation, new energy, etc. Responsible for product research and planning, including developing product plans based on project planning and market demands, creating product prototypes, and completing interaction design. Communicate and coordinate with colleagues in product development and design, clarify product requirements, and drive product development and progress. Conduct industry, target customer, and competitive environment research and analysis, and conduct product strategy research. Monitor the operational status of products after they are launched, continuously improve and iterate functionalities based on data analysis, user feedback, and industry trends. Job Requirements At least 3 years of experience as an internet or web3 product manager. In-depth understanding and practical experience in internet products, especially in UX design. In-depth understanding of the web3 industry, able to conduct market research, and possess excellent requirements analysis and data analysis abilities. Excellent logical thinking and innovation abilities, able to conduct detailed and in[1]depth analysis of application scenarios. Excellent communication and resource coordination skills, results-oriented mindset, willingness and ability to continuously learn quickly. Passionate about entrepreneurship, highly responsible, strong interest and enthusiasm for blockchain, fluent in English communication. Prior experience with well-known web3 products is preferred.

Title: Campus Recruitment Coordinator (Contract) - Financial services firm Location: Hong Kong About the Role: Our client is a top tier financial services firm who is looking for a Campus Recruitment Coordinator to join their dynamic team in Hong Kong. This is a one-year renewable contract role. Responsibilities: Partner with internal recruiters to manage full campus recruitment life-cycle, from CV screening, interview scheduling, program conversion to onboarding Liaise with hiring team on interview arrangements, collect feedback and identify next steps for candidates Maintain and track candidate pipelines on ATS Build relationship with stakeholders within the business and work on projects with HR Participate in recruiting and HR projects including candidate tracking, expense processing, and operations documentation Requirements: Bachelor's degree in Human Resources or other related discipline Experience in financial services industry and fast-paced environment Experience in campus recruitment is preferred Strong written and verbal communications skills in English and Mandarin Ability to manage multiple tasks and thrive in a fast-paced team environment Excellent analytical skills, with strong attention to detail and exceptional follow-through Self-motivated and able to work independently Interested? Here's what to do next: Please apply to the role with a recent copy of your CV. We will be in touch once we review your profile for suitability. If you have any questions on this role, or are looking to explore job opportunities generally, please reach out to Stephanie Pound for a confidential discussion at [email protected]. Privacy Statement: By submitting an application and sharing your personal information with us, you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy (https://www.wilsonhcg.com/privacy-policy)

Job Description:   Design and build an efficient global HR team based on the development strategy, planning Responsible for daily HR management, including but not limited to talent recruitment, HR operations, compensation and benefits, talent analytics, etc.,  Shape, maintain, and promote the vision and enhance team and member cohesion. Job Requirements：   Degree in Human Resources or related fields, familiarity with blockchain and fintech industries is preferred.  Over 8 years of HR management and practical experience, preferably from startups, high-tech, or well-known tech companies. Familiarity with regional employment regulations, excellent communication and coordination skills, and the ability to integrate work teams from around the world. Excellent spoken and written English;

Job Description: Develop long-term strategic plans, operational policies, and incentive mechanisms for the company, and optimize internal governance. Attract top global technology and business talents to join the company Plan and coordinate product design, and drive the industrialization of technology projects funded by the company. Job Requirements： Align with the philosophy of the company and work together to create a top global technological innovation ecosystem. Bachelor's degree or above, with extensive management experience in high-tech companies At least 5 years of experience as a CEO or executive, and cross[1]disciplinary product thinking and operational ability as a top-level product manager. Familiarity with governance, operating models, and incentive mechanisms is preferred. Excellent spoken and written English, strong spirit of innovation and entrepreneurship, exceptional communication and coordination skills, and leadership style

An ideal candidate will be responsible for:   - Hands on experience in Penetration Testing and Vulnerability Management tools such as Tenable, Nessus & Qualys - Past work performing or overseeing additional adjacent disciplines such as Patch Management, SDLC, Pen Testing, Red/Purple Teaming, Threat Hunting - Report directly to Head of Security Operations - Good command of spoken and written English and Chinese.

Responsibilities: Lead the design, implementation, and delivery of Network Infrastructure solutions. Install, configure, and maintain network and related technology infrastructure in line with Company standards. Collaborate with Project Managers and Digital team members to ensure successful technology solution implementations. Contribute to the development of Network Infrastructure roadmaps and assess emerging technologies and services. Facilitate seamless handovers of solutions to Operational Teams. Provide Level 3 Network Support and troubleshoot issues effectively. Requirements: Bachelor's degree in IT or equivalent. Solid knowledge and hands-on experience with Network Technologies (Cisco, H3C, Fortigate, Huawei). Expertise in network routing and switching. Advanced understanding of IPSEC, MPLS, VPN, SDWAN, and QoS. Excellent familiarity with firewalls, voice, and wireless technologies. Proven experience in designing and implementing end-to-end network solutions, including fiber physical cable systems. Willingness to travel across Asia (30-40%). Strong analytical and problem-solving skills. Effective communication with both technical and non-technical personnel, both verbally and in writing. To apply, please email your resume to [email protected]. Thank you for considering this exciting opportunity.

Single Family Office based in Hong Kong Excellent Career Opportunity You will be responsible for all aspects for various aspects of the family office, including but not limited to business / financial analysis, treasury & cash management, company secretarial, reviewing legal agreements, etc, to ensure smooth and efficient operations of the company. Working closely with the asset owner and CIO of the family office, you will establish financial and operational policies and processes to monitor and control key financial activities, provide input from a financial perspective on business decision making.  You will also have responsibility for annual audit, tax filings and company secretarial matter. You should be a degree holder and a qualified accountant with approximately 10 years of experience with a proven track record, preferably with experience working in a holdings company with diversified businesses or within a single family office.  You should have sound knowledge of Company Ordinance and related accounting reporting ordinance and standards. Excellent command in both verbal and written English and Cantonese, Mandarin is a plus. Interested applicants should send a detailed resume to Michelle Ho by email to [email protected] quoting reference eFC3536. (Applicants not contacted within 4 weeks should consider their application unsuccessful.)