• Supervise junior hotline service staff in providing professional hotline service to the public and tenants 
• Manage a team of CS staff in China
• Plan and administer daily manpower arrangement and provide on-the-job training & coaching for service excellence 
• Prepare reports and present data analysis summary for service review to management levels
• Perform administrative and ad-hoc duties as assigned 
• Occasional travel to China is required

• Good negotiation, communication, interpersonal and organization skills with strong leadership and customer focus 
• Diploma holder or above, preferably in Business-related disciplines 
• Minimum 5 years of experience in customer service industry of which at least 1 year in supervisory or coaching role 
• Experience in tele-sales or with sales background is preferred
• Pro-active and creative personality
• Good command of written and spoken English and Chinese (including Putonghua) 
• Proficiency in MS applications (Power Point, Word, Excel and Chinese Word Processing) 
• Immediate availability is highly preferred

 We will offer you...

• A Career opportunity with the market leader in health product sector.
• Casual wear everyday to enjoy your work.
• Fun working culture with challenges to learn and grow together
• Career with the market leader in health product sector from Hong Kong
• Rapid growth opportunities for strong performers
• Attractive staff purchase discount to experience our quality products.

· Develop engaging design and content for digital training/learning and facilitate digitalization of education practices, not limited to e-learning platform and live streaming · Evaluate and review the performance of beauty advisors · Assess field team's education needs and per door improvement analysis · Manage the full spectrum of education activities, including field coaching and special education projects · Develop, implement, and cascade classroom education programs and seasonal seminars for all target participants · Improve customer service experience, create engaged customers and facilitate organic growth · Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis · Take ownership of customers issues and follow problems through resolution · Analyze service statistics and compile accurate reports · Work on education program and material development, not limited to localization of global education programs, translation of education materials and writing of training notes · Assist in execution of Global programs and develop local training programs to meet the specific needs for field staff · Work closely with Marketing & Sales team to identify any new training news and propose remedial measures and coach beauty advisors · Take part in product presentation for Marketing or PR Events Qualifications Minimum of 6 year of relevant experience in training in beauty fields Bachelor’s Degree with a focus in Business or equivalent Solid experience in both classroom training and field coaching In-depth knowledge of the latest beauty products and trends Strong business acumen, proactive, a passion for excellence Excellent presentation skills and communication skills with strong graphic sense and visual storytelling skill Resourceful with good initiative and result-oriented Creative and with an enthusiasm in beauty Proficient in video editing software including Premiere, Photoshop, iMovie, After Effects etc Proficient in using the MS Excel, Words, and PowerPoint Good command in written and speaking English and Chinese Job: Education / Training Primary Location: Asia Pacific-CN-HK-Yau Tsim Mong Job Type: Standard Schedule: Full-time Shift: 1st (Day) Shift Job Number: 240126