· Develop engaging design and content for digital training/learning and facilitate digitalization of education practices, not limited to e-learning platform and live streaming · Evaluate and review the performance of beauty advisors · Assess field team's education needs and per door improvement analysis · Manage the full spectrum of education activities, including field coaching and special education projects · Develop, implement, and cascade classroom education programs and seasonal seminars for all target participants · Improve customer service experience, create engaged customers and facilitate organic growth · Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis · Take ownership of customers issues and follow problems through resolution · Analyze service statistics and compile accurate reports · Work on education program and material development, not limited to localization of global education programs, translation of education materials and writing of training notes · Assist in execution of Global programs and develop local training programs to meet the specific needs for field staff · Work closely with Marketing & Sales team to identify any new training news and propose remedial measures and coach beauty advisors · Take part in product presentation for Marketing or PR Events Qualifications Minimum of 6 year of relevant experience in training in beauty fields Bachelor’s Degree with a focus in Business or equivalent Solid experience in both classroom training and field coaching In-depth knowledge of the latest beauty products and trends Strong business acumen, proactive, a passion for excellence Excellent presentation skills and communication skills with strong graphic sense and visual storytelling skill Resourceful with good initiative and result-oriented Creative and with an enthusiasm in beauty Proficient in video editing software including Premiere, Photoshop, iMovie, After Effects etc Proficient in using the MS Excel, Words, and PowerPoint Good command in written and speaking English and Chinese Job: Education / Training Primary Location: Asia Pacific-CN-HK-Yau Tsim Mong Job Type: Standard Schedule: Full-time Shift: 1st (Day) Shift Job Number: 240126
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