Responsibilities: Provide second-level helpdesk & end-user technical support across the front and back-office functions in HK and APAC. Conduct troubleshooting on hardware and software. Respond to telephone/email enquiries for technical support, and provide troubleshooting and resolution. Hands-on support role across PC/Laptop/Phone/Printer hardware, Desktop & Business Applications, VC & multimedia equipment, and Server & Network troubleshooting. Escalate unresolved/complex issues as appropriate. Routine hardware and software maintenance for the end-user space. Support desktop and infrastructure-related projects. Requirements: 2+ years experience in a Technical Support role, preferably in the banking industry Experience in providing technical support for computer hardware (PC, laptop/notebook, mobile & handhelds, VC & multimedia equipment), and software (Windows Desktop, MS Office/O365, Outlook, etc.). Some experience in Active Directory / Windows server / Citrix administration and support Basic network troubleshooting knowledge Excellent verbal and written communication skills in English Diploma or above in IT-related discipline Proactive, energetic, and positive attitude Good problem-solving and analytical skills Excellent customer service-oriented mindset If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Chen Liang at [email protected] and put IT Support Engineer - Top Investment Bank in the subject header. Data provided is for recruitment purposes only. _________________________________________________________ Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries. Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results. Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations. To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License #72371) We are also seeking top-calibre candidates for the following exciting roles: 1) Security Architect - Leading Investment Bank 2) CIO / Head of IT - Leading Global Bank 3) Lead DevOps Engineer - Global Financial Institution
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