Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Digital Banking If you aspire to unleash your potential in the digital world and fast track your career in this exciting industry, Hang Seng Digital Banking offers opportunities, support and rewards that will take you further. We are currently seeking high caliber professionals to join our team as Digital Platform Manager - Mobile and Browser Lead. Principle Responsibilities Responsible for enhancing the capabilities of digital platform, developing customer-focused digital experience, formulating various recommendations, and coordinating digital platform & maintenance Shape and execute digital platform initiatives and roadmap; include but not limited to uplift customer engagement and loyalty, enhance digital messaging capability, improve digital onboarding journey, define and encourage best practices for the digital platform Accountable for continuously improving core experience on the mobile and desk-top e-banking using insights from Net Promoter Score (NPS), usability testing and direct customer feedback Work closely with various teams (such as business stakeholders, UXUI design, IT, transformation, and risk stewards) to ensure a coherent overall experience for customers including easy access and navigation to the digital journeys Work closely with commercialization team to ensure new features are being commercialized to drive up mobile active and engagement numbers Keep abreast of market and regulatory changes and timely executing enhancement and other risk-based diligence Review the business performance after the launch of the project Requirements University degree, relevant qualifications in Finance, Technology, e-Commerce etc. is preferred At least 5 years of product management / project management / business analyst relevant experience, preferably with exposure to banking or financial sector Extensive experience with a business background and have a deep understanding of customers, digital opportunities, the company's value proposition for its products, and the technology context and strategy required to differentiate those products in the marketplace Effective communication skills for navigating through business/ product requirements, differences of opinion on approach Strong business acumen and analytical ability, demonstrates flexibly when addressing shifting or competing priorities Strong sense of ownership and servicing mind-set, proven ability to build strong relationship across stakeholder groups Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Tech savvy and with experience in Agile working model is preferable Good command in both written and spoken Chinese and English, knowledge of the Mandarin is a plus Candidates with less experience will be considered for Assistant Digital Platform Manager Proficiency in both English and Chinese Strong communication skills, both written and verbal, to explain complex or technical issues Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
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