The Role Responsibilities Strategy Implement strategies to activate and deepen Affluent client relationships, improve portfolio quality & product penetration.. Business Assist growing the Affluent Segment Maximize portfolio penetration across Affluent clients & revenue growth via wealth penetration Understand market dynamics (from client to product perspective) & business dynamics of High Value Segment (across acquisition, portfolio revenue/ footing/ Product Per Client, relationship outflow/ leakage, attrition, sales/service model, sales productivity, etc) to support the business model Optimize portfolio by Qualified & Unqualified clients' management and mitigate outflow of Qualified PB clients Proactively engage in service & product delivery, implement high quality marketing & client communications to ensure seamless client experience Leverage Retail Analytical models to accurately target sub segments, design penetration plan & track portfolio performance. Support project delivery of a new system Act as subject matter expert representing affluent segment to align the understanding of the new platform and manage the changes introduced by new system Support and work closely with Project Team for the rollout of new platform of the changes / new process / solution Identify the impact to existing processes / procedures and ensure proper update / alignment with business / operations teams through training and re-design of operations flow / process / procedures Perform UAT for assigned product / operations / client requirement. Identify functional / system gaps and ensure proper resolution agreed / delivered before system implementation. Processes Responsible for enhancing relevant process and closely communicating with project team and relevant parties to comply with the regulatory and compliance requirements People & Talent Drive an optimized working environment and live with the Bank's Value Behaviours Risk Management Ensure relevant control measures are undertaken to minimize risk exposure Governance Ensure relevant control measures are undertaken to fully complied with regulatory & business conduct Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Project Team Channel: Distribution Network, Digital Banking. Voice & Virtual Products: Wealth Management, Retail Products, Others: Brand & Marketing, Retail Analytics, Legal & Compliance, Operations Group: Group Segment Our Ideal Candidate Degree holder Minimum 8-10 years of experience in Retail Bank with segment or project management experience preferred Strong at following through project roll out and campaign end-to-end Strong on teamwork with proactive and collaborative manner Ability to engage and communicate with multiple stakeholders Good interpersonal and presentation skills Role Specific Technical Competencies Business Acumen Project Management About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers
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