Responsibilities: Develop and implement customer due diligence policies, procedures, and controls in line with regulatory requirements and industry best practices. Oversee and manage the customer onboarding and ongoing monitoring process to ensure compliance with AML and KYC regulations. Lead a team of customer due diligence professionals, providing guidance, coaching, and performance feedback. Collaborate with cross-functional teams, including Compliance, Legal, Risk, and Operations, to ensure a seamless customer due diligence process. Stay updated on industry trends, regulatory changes, and emerging risks related to customer due diligence, and incorporate them into the bank's procedures and frameworks. Conduct periodic reviews and assessments of the customer due diligence program to identify areas for improvement and implement necessary enhancements. Develop and deliver training programs to educate bank employees on customer due diligence requirements and promote a strong compliance culture. Act as a subject matter expert on customer due diligence matters, providing guidance and support to internal stakeholders. Foster strong relationships with regulatory bodies and participate in audits and examinations as required. Monitor and analyze key performance indicators related to customer due diligence to ensure operational effectiveness and efficiency. Qualifications: Bachelor's degree in Finance, Business Administration, or a related field. A relevant professional certification (e.g., CAMS) is preferred. Proven experience (7 years) in a similar role within the banking industry, with a focus on customer due diligence and AML/KYC compliance. In-depth knowledge of AML and KYC regulations, guidelines, and industry best practices. Strong leadership and managerial skills, with the ability to effectively lead and develop a team. Excellent analytical and problem-solving abilities, with a keen attention to detail. Exceptional communication and interpersonal skills, with the ability to collaborate and build relationships with stakeholders at all levels. Fluent in English and Chinese is a must. Ability to work in a fast-paced and dynamic environment, managing multiple priorities and meeting deadlines. Proficient in using customer due diligence systems and software.
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