About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home. Job Purpose: Responsible to handle customer enquiries, feedbacks and instructions through multiple channels towards local and cross-border SME customer. Deliver consistent quality services to maintain the image of professionalism. Achieve objectives set by Management. Main Responsibilities: Handle customer enquiries, feedbacks/complaints and instructions efficiently and effectively Deliver professional customer service and to meet the required quality standard Support marketing campaigns to generate business revenue Achieve all objectives set by Management including but not limited to all-round services enquires, business acquisition and account maintenance Comply all internal guidelines, legal and regulatory requirements when delivering job duties Incumbent Requirements: Secondary education with minimum 1 years' relevant experience preferably in customer services of banking industry Insurance and / or investment license preferred; and possession of related regulatory qualifications and competencies are required Self-motivated, independent with good communication and interpersonal skills Good command of written and spoken English, Cantonese & Mandarin Please note that only shortlisted candidates will be notified.
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