Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. We are currently seeking a high calibre professional to join our department as Senior Analytics Manager, Customer Data Analytics & CRM . Principal responsibilities: Lead a team of data & analytics professionals to drive the development and commercialization of data-driven analytics solutions across full customer life cycle and multiple distribution channels for profitability growth, deepening and retaining customer relationship. Manage end-to-end data & analytics initiatives from ideation, design & development, deployment & commercialization in an agile working model. Drive commercialization of analytics solutions by defining and tracking value-add in tangible & quantifiable measure. Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment. Collaborate & influence a wide range of partners / stakeholders from technology, business owners as well as senior management. Drive team development, cultivate innovative environment and uplift analytics capability through effective application of modern big data, machine learning methodology and visualization tooling. Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities. Requirements Requirements: University degree in Statistics, Mathematics, Computer Science, Information System or other related discipline Minimum 10 years' banking experience in data analytics for customer life cycle management across multiple distribution channels Solid experience in translating analytical outputs into business strategies and activities with effectiveness measurement and learning Excellent leadership, strong organizational, problem-solving skills underpinned by a customer centricity mindset Effective communication, stakeholders management, interpersonal & presentation skills Ability to drive change through well-developed influencing and negotiation skills Self-motivated professional, passionate to drive analytics vision, innovation and transformation for impactful business results Proven experience in people management Experience in Python/R, SQL/BigQuery, Tableau/QlikSense on environments such as AWS, Google Cloud Platform (GCP) a plus Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
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