Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Digital Banking GCB 4 Well recognized in industry with 'Best Mobile Banking Service Award' in The Asian Banker Hong Kong Awards 2022 and 'Outstanding Digital Banking Service' in the Capital Outstanding eCommerce Awards 2021/22, Hang Seng Bank's acclaimed mobile app and creative digital capabilities continues to innovate and provide trusted banking, investment and wealth management services, taking care of individual's financial needs anytime, anywhere. Join our Digital Banking Team, be part of the WPB transformation to accelerate in today's digitalized financial services ecosystem. Together, we'd champion innovative, seamless, convenient, best-in-class and hyper-personalized experience as well as customer-centric journey to over half of the Hong Kong adult population. We are seeking high caliber professionals to join our department as Senior Business Risk and Compliance Manager . Principle Responsibilities Identify potential risk areas, lead and provide timely advice & support to digital banking functions on all aspects of existing business, new initiatives and operational risks to ensure business promotions and processes are operated with consideration under of risk controls and are in compliance with regulatory requirements and group guidelines Act as the focal point of contact with different businesses and functions for oversight of risk issues and implementation of risk governance Establish the governance framework for the monitoring and oversight of operational risk issues by senior management Take the lead in the relevant control monitoring and managements, arrange the regular and ad-hoc review and return on the control related request, coordinate with relevant parties and Subject Matter Experts to ensure adherence to Group policies, statutory requirements and regulatory guidelines Oversee the production of risk and control management reports and articulate the findings and recommendations to relevant senior audiences Work with fraud risk management function in fraud strategies review, fraud detection, fraud investigation, fraud trend monitoring and customer education on fraud prevention. Requirements University degree in a related discipline or other relevant qualifications Minimum 8 years of team management experience, with good knowledge of the changing regulatory environment, technology and fintech landscape especially in retail banking sector Sound knowledge of retail banking business, including products, services, systems and processes. Previous experience in project management would be an advantage Strong leadership, management and coaching skills Strong analytical, problem solving and reporting skills and able to critically evaluate information gather from multiple sources and reconcile conflicts Great sense of ownership and servicing mindset to ensure efficient and effective processes Proficiency in both English and Chinese, fluency in Putonghua an advantage Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. #LI-HASE
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