Responsibilities: Monitor operation transactions on daily / weekly / monthly basis; Consolidate and prepare regular departmental reports (such as KPI, KRI); Handle BAU tasks of Audit / Bank Confirmation and Charge Waiver Applications; Collect and handle confidential documents for compliance with internal and external regulatory requirements; Assist to review departmental policies and procedures, work manuals and application forms; Assist to handle bank-wide projects and assignments; Perform administrative tasks for other departments; Handle ad-hoc duties assigned by Management Requirements: Degree holder in business or finance related disciplines; At least 5 years of relevant operation management experience in banking industry; Detailed mindset and able to work independently with good communication skills; Familiar with MS Excel, Word and Powerpoint; Fluent in written and spoken English and Chinese (including Cantonese and Mandarin); Immediate availability is preferred.