Our client is a large Investment Bank is looking to hire IT Helpdesk.
Responsibilities
- Work in Large scale environment with 5 days’ work.
- Provide day to day monitoring, support, and administration to in-house users.
- Provide technical support service to all departments.
- Assist users for software or hardware troubleshooting and problems solving.
- Incident management.
- Report operation risk to Team Lead.
- Maintain and update knowledge base including but not limited to technical documents and procedures.
- Identify and resolve technical issues, provide root cause analysis of each incident.
- Utilize latest technology facilities available to optimize and improve existing operation procedures continuously.
- Ensure all the desktop computer systems are working properly.
- Online response user questions and assign the Tickets
- Proven work experience as Desktop Support, Technical Support, or similar experience
- 3 years hands-on experience with Windows/Mac environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Ability to solve complex hardware and software issues.
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- 1 Years’ relevant support experience in Financial industry is a plus.
- Good command of written and spoken Mandarin and English is a plus
