About the Role
We’re now looking for a cheerful Receptionist to join Pirata, our flagship Italian rooftop restaurant on Hennessy Road.
You will work alongside a Reception Supervisor and be responsible for welcoming guests, handling bookings, complaints, and guest enquiries in a prompt, efficient, and polite manner.
As a Receptionist, you should also be able to deal with emergencies quickly and gracefully, with full consideration of the floor operations. Multitasking and stress management skills are essential for this position.
Duties & Responsibilities
- Greet and manage guests’ needs to enhance guest satisfaction
- Support the floor team in managing tables efficiently to optimise covers and turns
- Ensure all company standards are met during service
- Set up the reception desk before shifts
- Answer calls for booking and event enquiries
- Positive attitude with a teamwork mindset
- Sense of responsibility within your role
- Excellent communication, interpersonal and leadership skills
- Fluency in English is a must, other languages are advantageous
- Experience working in hospitality is beneficial
- Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
- 50% discount at all our restaurants
- Guaranteed revenue share – the teams make our venues successful and are rewarded in line with its performance
- Cash and credit card tips
- Medical insurance
- Birthday gift certificate
- Referral bonus
Discover more about your next adventure: https://pirata.hk/our-philosophy/
