- Closely monitor all post-loan cases and identify overdue repayment to minimise credit losses from time to time
- Perform phone dunning and/or reminder message to delinquent clients in professional manner
- Communicate and monitor performance of appointed external parties including debt collection agencies, etc.
- Liaise with different internal parties in resolving disputes and outstanding accounts
- Prepare debt collection status report
- Provide general administration and clerical support to the team
- Handle enquiries related to collection matters
- Participate in ad-hoc projects as assigned
- Tertiary education, or equivalent qualifications at HKQF level 3
- Minimum 1 year working experience in sales support or customer service, preferably in credit control and debt collection operations
- Proficiency in both English and Chinese
- Strong self-motivation, with ability to work independently and under pressure
- Good interpersonal, negotiation and problem-solving skill
- Maintain a positive, empathetic and professional attitude toward customers at all time
- Proficiency in MS Office
- Immediate available is highly preferred
- Attractive remuneration package
- Career progression opportunities
- Discretionary performance bonus
- Medical & Dental insurance
- Birthday leave
- Anniversary leave
- Study leave
- Study subsidy scheme
- Employee property loan / personal loan scheme
- Numerous other staff benefits
