About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionized the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fueled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
What the job does:
We are looking for a driven, passionate superstar to join Team Tilbury as our Hong Kong & Macau market. In your role, you will report directly to our Senior Sales & Education Manager and work cross functionally with different teams.
- To be responsible in driving for all top-line revenue
- Develop monthly forecast, target and incentive, (both qualitative and quantitative) and relevant action plans to lead the team to achieve.
- Drive retail sales, service and marketing activities in line with brand strategy implementation.
- Review and develop improvement plan for store and staff performance and commercial KPIs on monthly basis with Assistant Business Manager/Business Manager
- Update regularly on achievement of sales target, key business and people challenges, strengths and opportunities for review and discussion.
- Develop strategy plan with Senior Sales and Education Manager on Key launches, hero and focus products and KPIs.
- Focus on building and maintaining strategic partnerships with retail partners to ensure long-term success and successful partnerships, and to achieve performance results and profitability.
- Collaborate and coordinate with cross functional departments on retail activities (sales, supply chain, marketing, customer service, education, merchandising).
- To plan staffing and retail headcount across all doors.
- Conduct store team performance assessment and develop talent development and succession plan.
- Participate and drive staff engagement and learning to develop good team morale.
- Collaborate with education team to elevate customer service (product knowledge, selling system, artistry skills and make up service).
Some attributes we are looking for:
- 4-5 years of experience in retail sales management, account management role, preferably in beauty or (and) retail
- Results driven, People oriented and analytical in approach to identifying opportunities
- Good interpersonal and communication skills
- Team Player, inspires the team by leading by example
- Taking initiative, be agile and proactive in problem solving
- Good command of both spoken and written English
