- Lead and monitor the branch team to achieve sales target and ensure quality of service & work (i.e. timeliness, accuracy and compliance)
- Coordinate and manage loan applications
- Provide coaching for existing Service Ambassadors
- Collect the market information for product positioning
- Handle complaints from customers
- Assist Department Head to devise and implement strategic plan & system to enhance service quality and business effectiveness
- Implement human resources management in the department to enhance job satisfaction and capabilities of department members and to ensure appropriateness of job allocation
- Devote to ad hoc projects to achieve Company strategic plan
- Bachelor degree or above or equivalent qualifications at HKQF level 5
- At least 6 years of working experience in relevant field (retail experience will also be considered)
- Excellent conflict management and problem solving skills
- Mature, able to work under pressure with strong sense of confidentially
- Strong leadership and people management skills
- Independent, proactive and attentive to details
- High initiative to give useful suggestion / advice to enhance sales performance in align with Company strategy & visions
- Complete ad hoc tasks assigned by top management independently and in good quality
- Good command of spoken and written Chinese
- Candidates with less experience will be considered as Assistant Manager
- Attractive remuneration package
- Career progression opportunities
- Discretionary performance bonus
- Medical & Dental insurance
- Birthday leave
- Anniversary leave
- Study leave
- Study subsidy scheme
- Employee property loan / personal loan scheme
- Numerous other staff benefits
