Total 2 job vacancies by Bank Of China (Hong Kong) Limited

Responsibilities: Champion the one-stop personal banking services at Contact Centre Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after sales service & support Identify and develop long-term customer relationship with existing and prospective customer Provide relevant and suitable products and services to meet customers' financial needs in order to achieve business targets Address customer feedback / complaints professionally Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies Requirements: Degree or above With qualifications in IIQE and HKSI will be preferred Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques Customer-focused, independent, self-motivated and able to work under pressure Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua Proficient in PC applications, such as MS Office and Chinese inputs May required on-shift duty as needed Applicants with less experiences will be considered as Deputy / Assistant Personal Banking Manager

Responsibilities: Develop segment strategies, business plans and indicators for personal banking market, monitor results and progress Multi-dimensional analysis of customer behaviors and needs, understanding market conditions, developing customer value positioning and customer-level strategies Focus on the management and development of young, mid and high-end customer segment, establish and implement business models, aim to improve customer base structure and identify potential customers to upgrade Through the appropriate customer segmentation strategy and the establishment of customer-level brand value positioning, to acquire and retain target customers, increase loyalty, asset value, product usage and revenue Develop relevant customer service models and service levels to promote the effective implementation of service models and meet requirements Report the latest issues and trends on the customer's stratified strategies, policies and programs in a timely manner, and provide Segment strategy and recommendations to management Negotiate with product managers, other customer managers, units to set business indicators and sales management plans for different products to ensure that business indicators and product pricing are consistent with the business strategy Manage budget of the whole customer management to ensure that the operating expenses of the unit is within the budget; Conduct regular assessments of the performance of customer management and initiate revision plans if necessary Update relevant parties on any urgent issue related to customer management; and provide business support to all units/ SEA institutions within the Group according to the Group's strategy and business development needs Requirements: Bachelor degree holder or above Minimum of 12 years of working experience in financial institutions, of which minimum of 7 years of experiences shall be related to segment management (e.g. customer management, client facing, etc.), product development and marketing; minimum of 5 years of team management experience is preferred Familiar with personal banking business and products Possess sound understanding in local regulatory requirements, industry peers and market practices, etc. Familiar with bank operations and have a good understanding of the concepts, principles and monitoring framework of risk management Proficiency in both English and Chinese (including Putonghua) with good communication skills