We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protec..
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protect people and enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers' brands.
We are a leader in innovation and digital solutions in the industry, our focus is on corporate responsibility to serve our community. Our people make us who we are and Our team is like one big family where everyone is welcome. Training and development is an essential part of any role at Rentokil Initial. You will have a career that you will enjoy, with great benefits, numerous progression opportunities and an encouraging team environment. We look forward to welcoming you to the team.
跟車送貨員 - 薪金可高達HKD20k / Service Technician, Salary up to HKD20K
Full-time
Full-time
Others/Any
Wan Chai, Hong Kong Island
Customer Service
9 months ago
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protec..
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protect people and enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers' brands.
We are a leader in innovation and digital solutions in the industry, our focus is on corporate responsibility to serve our community. Our people make us who we are and Our team is like one big family where everyone is welcome. Training and development is an essential part of any role at Rentokil Initial. You will have a career that you will enjoy, with great benefits, numerous progression opportunities and an encouraging team environment. We look forward to welcoming you to the team.
跟車送貨員 - 薪金可高達HKD20k / Service Technician, Salary up to HKD20K
Full-time
Full-time
Others/Any
Wan Chai, Hong Kong Island
Customer Service
10 months ago
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protec..
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protect people and enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers' brands.
We are a leader in innovation and digital solutions in the industry, our focus is on corporate responsibility to serve our community. Our people make us who we are and Our team is like one big family where everyone is welcome. Training and development is an essential part of any role at Rentokil Initial. You will have a career that you will enjoy, with great benefits, numerous progression opportunities and an encouraging team environment. We look forward to welcoming you to the team.
跟車送貨員 - 薪金可高達HKD20k / Service Technician, Salary up to HKD20K
Full-time
Full-time
Others/Any
Wan Chai, Hong Kong Island
Customer Service
10 months ago
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protec..
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protect people and enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers' brands.
We are a leader in innovation and digital solutions in the industry, our focus is on corporate responsibility to serve our community. Our people make us who we are and Our team is like one big family where everyone is welcome. Training and development is an essential part of any role at Rentokil Initial. You will have a career that you will enjoy, with great benefits, numerous progression opportunities and an encouraging team environment. We look forward to welcoming you to the team.
FIND YOUR 'BETTER' AT Blue CrossWe don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how fa..
FIND YOUR 'BETTER' AT Blue Cross
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
Provide and process information in response to customer’s enquiries, concerns and requests; Provide advice and solutions to resolve customer feedback cases and to enhance customer satisfaction through effective coaching;
Duties / Accountabilities
Handle and investigate the escalated cases from colleagues or regulator in both written and verbal communication;
Assist in regular resources planning and allocation through roster management so as to maximize the function and production of individuals;
Assist in implementing management’s new business initiatives to enhance the company’s customer service standards and reputation in the market;
Provide staff training to ensure high performance and achievement of individual, team and department objectives
Requirements:
University degree or equivalent experience with minimum 6 years’ work experience in customer service call centre or frontline counter centre, of which at least 2 years at managerial level.
Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, including but not limited to passes in IIQE Paper 1, 2 [subject to the regulated activities to be conducted]
Proactive, attention to details, able to work under pressure in a dynamic and changing environment to meet agreed timelines;
Good command of both written and spoken English and Chinese.
Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Chinese Word Processing.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job Description:Regional Customer Service AdvisorThe Quayside, Hong KongA Full Time, Permanent RoleYou will work 38.75 hours per week, our opening hou..
Job Description:
Regional Customer Service Advisor
The Quayside, Hong Kong
A Full Time, Permanent Role
You will work 38.75 hours per week, our opening hours are Monday to Friday 8am to 6pm; Saturday, Sunday and Public Holiday 8am to 5pm
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
As this is an office role a license from Hong Kong Insurance Authority by passing the Insurance Intermediaries Qualifying Exams (paper 1 & 2) and a valid HK ID card/passport is required.
Role overview:
The Regional Customer Service Advisor is the face of Bupa Global for our valued customers and partners, ensuring our reputation for outstanding individual service is maintained locally and globally at all times.
With quality of service identified as the primary driver of retention this role is crucial to our growth ambitions in the region.
This role is ideal for calibre who has passion and ambition to develop and progress in premium customer service area.
What you’ll do:
This is a diverse and skilled customer and client facing role where you will be responsible for resolving all customer queries to the customer’s complete satisfaction without the need to refer the customer on.
Capable in handling complex CS tasks and strong confidence in dealing with challenging situations.
Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance and regulation.
You will be a customer service champion, putting the customer at the centre of everything you do and putting forward ideas for the continual improvement of the customer experience.
You need to obtain HKIA license (IIQE Paper 1 and Paper 2) and maintain the license by meeting the CPD hours requirement every year.
What you’ll bring:
Deliver excellent customer service, understand our customers’ needs, and provide first contact resolution while meet and exceed our quality goals, productivity targets, adhere compliance and regulation.
Provide personalised service by tailoring every customer interaction.
Analytical and problem-solving skills. Take ownership and ability to make decision effectively.
Excellent interpersonal, communication and influencing skills with emphasis on achieving results and successful outcomes.
Fluency in written and spoken English and Chinese (Cantonese and/or Mandarin)
Positive attitude and growth mindset, willingness and eagerness to learn and understand medical conditions in order to expand one’s knowledge to support our customers.
Good numeracy skills to answer claim or payment related queries accurately.
PC literate and keyboard skills essential with the ability to adapt and learn new operational systems where required.
You are required to work on weekends and public holidays on rotation basis, shift work remunerated with shift allowance.
An open, flexible, and team-oriented personality.
Obtain and maintain HKIA license (Pass in IIQE Paper 1 and Paper 2)
At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance, please review the UK Pay Policy on OurBupa.
Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Community Associate/Barista - Sai Kung (Customer Service and Events)
Full-time
Full-time
Others/Any
Sai Kung, New Territories
Customer Service
11 months ago
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include Th..
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become a reality.
We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.
A DAY IN A LIFE OF
We seek an ambitious, outgoing and personable Community Associate whose values align with our TEAM, standing for Together, Extra-mile, Accountable and Mindful. The Community Associate works closely with the Community Lead, Location Manager, Senior Location Manager, General Manager, and Operations Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members, supporting the team with sales-related activities for their space, and working alongside managers to meet financial goals and targets.
DUTIES AND RESPONSIBILITIES
ADMINISTRATION AND FINANCE
Support with basic administration and data entry.
Assist with handling invoices and retrieving data for monthly reports.
MEMBER EXPERIENCE AND OPERATIONS
Always deliver and ensure a personalised, friendly, and high-quality member experience, demonstrating excellent interpersonal and communication skills.
Develop relationships with members and proactively understand their needs to bring ideas and recommendations to the table to exceed the expectations of every member, improving the overall member experience.
Solve member-related issues to help foster a collaborative community.
Support with members moving in and out, for example carrying boxes, supporting with IT, helping to set up rooms etc.
Ensure overall cleanliness and upkeep of the space is up to standard, checked by the Location Manager, including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc.
Support with responding to quality control checks and solving issues immediately.
Supporting and liaising with the New Projects team regarding maintenance and space improvements based on members' feedback and keen observation.
SALES
Conduct location tours for potential members and pass on leads to the senior team to support meeting sales targets.
CONTENT AND EVENTS
Attend and support internal events and be a representative of your location.
Create and execute events relating to the communities interests, with support from the senior and events team.
Escalate leads for collaboration and partnerships for events to the Manager.
Support your team on social media pages (IG stories, Facebook posts, etc.) and create engaging content.
Assist with capturing up-to-date imagery showcasing the office spaces, events and community for social media.
Responsible for keeping calendars and notice boards updated.
PEOPLE
Assist with onboarding and training new team members.
Actively work and develop on your own growth to better yourself for you, your team and the business.
Ideally, one year of experience in a customer-facing position, ideally within sales and events; however, recent graduates/school leavers will be considered.
Personable with strong verbal and written communication.
Exceptionally organised with the ability to multitask.
Thrives under pressure and is solution-oriented.
University Degree is an advantage.
Proficient in basic computer skills.
Good business acumen.
Prior experience in coworking, real estate, or startup business would be an advantage.
Fluent in English.
Competitive salary reflective of your growth
Variety of discounts across our growing industry partners
A comprehensive training academy to support your growth and longevity with us
Education allowance to support external training
A fun, dynamic working environment, working with a diverse, world-class team
Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
An extra day of leave to celebrate your birthday
An annual dedicated day to volunteer at a charity of your choice
Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations
跟車送貨員 - 薪金可高達HKD20k / Service Technician, Salary up to HKD20K
Full-time
Full-time
Others/Any
Wan Chai, Hong Kong Island
Customer Service
11 months ago
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protec..
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protect people and enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers' brands.
We are a leader in innovation and digital solutions in the industry, our focus is on corporate responsibility to serve our community. Our people make us who we are and Our team is like one big family where everyone is welcome. Training and development is an essential part of any role at Rentokil Initial. You will have a career that you will enjoy, with great benefits, numerous progression opportunities and an encouraging team environment. We look forward to welcoming you to the team.
About SleekSleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and th..
About Sleek
Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.
We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!
Sleek is now searching for a Customer Success - Renewals to join the team, while collaborating with the global offices. As we are continuously growing, this job posting is permanent and applications will be reviewed periodically.
Position Duties
Focused on Renewing our current clients based on their subscription
Reactive and proactive approach to meet monthly KPIs of X amount of cash collected
Data driven and capacity to prepare reporting on his activities with a specific format agreed with the manager
Outreach to our current clients via calling and emails. The applicant is expected to do 30-40 calls and or emails a day
Work with the other sales team and customer success team to ensure client’s satisfaction
Nurture client relationships through the renewal cycle, ensuring alignment with Sleek’s product offering resulting in a long-term relationship
Proactive in gathering customer feedback and experiences and drive towards resolving issues and attaining customer satisfaction
Ensure a high level of satisfaction of the client
A minimum of 2 years working with external clients, with a proven track record of servicing products or services to clients (B to B preferred)
Spoken and written fluency in English, Mandarin and Cantonese is required
Sales & Customer Support experience essential
Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded
Outstanding verbal and written communication skills
A passion for technology and the local startup ecosystem
Experience in customer retention of current customers
Zendesk experience preferred
Always looking for ways and opportunities to improve the client experience
We take corporate social responsibility very seriously at company level and absorb the yearly carbon footprint of all of our employees
Multicultural team with 15+ nationalities and as many languages spoken internally!
Up to 3 days of work from home per week
A pool of HKD 7,000/year of Health & Benefits
A great and vast high floor corner office in the heart of Central with an amazing view over Hong Kong and the mountains
At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness.
As a deliberately multicultural team, our team comprises more than 15 nationalities and spoken languages.
We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Our corporate social responsibility is a passion we take very seriously as an opportunity to make the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.
If you think you would be a good fit for our mission, we look forward to hearing from you!
Date Posted:2023-09-11Country: Hong KongLocation: 12/F & 13/F Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay, Kowloon, Hong KongN..
Date Posted:
2023-09-11
Country:
Hong Kong
Location:
12/F & 13/F Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay, Kowloon, Hong Kong
N/A
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
About the Role We are now looking for an experinced Reception Manager to join Sha Tin, the destination for hand-rolled pasta made fresh daily in New ..
About the Role
We are now looking for an experinced Reception Manager to join Sha Tin, the destination for hand-rolled pasta made fresh daily in New Town Plaza.
As the Reception Manager, you will report to the Restaurant Manager and be responsible for all aspects of running the reception, specifically greeting and seating guests and managing table turnaround times.
Fast-track your career progression, join an international environment and be a champion of exceptional guest experience.
Duties & Responsibilities
Effectively manage the door, controlling the flow of guests
Manage table turn times and seating plan
Assist in managing the floor during service in the Restaurant Manager's absence
Answering calls for booking and event enquiries
Opening and closing duties
3+ years experience as a Receptionist or Host in a highly regarded restaurant
Fluency in English and Cantonese
Positive attitude with a teamwork mindset
Sense of responsibility within your role
Excellent communication, interpersonal and leadership skills
Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
Competitive salary
50-hour workweek – work-life balance is important to us!
What you will do The team delivers innovative solutions to a wide customer base across all industry segments for BMS systems. You will be part of..
What you will do
The team delivers innovative solutions to a wide customer base across all industry segments forBMSsystems. You will be part of a growing project / service team of BMS driving new projects or maintaining customer’s facilities.
How you will do it
Assist Manager in tender preparation, tender analysis and price negotiation
Coordinate with clients, consultants and sub-contractors for project implementation
Handle project administration
What we look for
Required
Higher Diploma or Degree in Building Service / Electrical / Mechanical Engineering or equivalent
2 to10 years’ relevant experiences
Preferred
Effective interpersonal, presentation and project management skills
Good problem solving techniques, organizing and planning ability
Good spoken and written in English and Chinese
Independent and able to work under pressure & tight deadline
Repair and maintain BMS systems to ensure that the building and all its technical areas are regularly maintained to provide a safe, clean and functional environment.
Qualifications
Relevant experience or education background (Holders of certificates/diploma/High Diploma, etc)in engineering fields
FIND YOUR 'BETTER' AT Blue CareWe don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far..
FIND YOUR 'BETTER' AT Blue Care
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaintsPosition Accountabilities and Duties: Handle hotline services; Process medical claims / vouchers (out-patient claims); Filing / Administration work; Prepare billing reports for clients; Participate on ad hoc projects
Requirements: Cheerful & willing to work as a team Hands on PC knowledge with good numeric sense Excellent telephone manner and communication skills, self-initiative Experience in customer service is an advantage Shift duties is required 5 days work
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
About the Role