Total 4 hr assistant job vacancies in Customer Service category in hong kong island

About BEAME Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!

Job Summary:

We are currently seeking a Customer Service Specialist / Clinic Assistant to join our team. In this position, you will provide exceptional customer service and coorinataing with our clinic partners. You will be responsible for managing customer inquiries, resolving issues, and ensuring a seamless client experience in a friendly and professional manner.

• Follow up with post sales customers to ensure satisfaction and address questions promptly. Build positive relationships through clear communication.
• Follow up with customers regularly to maintain satisfaction and cater to additional needs. Customize interactions for a personalized customer experience.
• Coordinate appointments with partner dentists for quick responses and solutions. Arrange appointments to suit customer preferences.
• Manage a booking system for appointments, ensuring smooth communication between customers and dentists.
• Support the coordination of production schedules and shipping logistics to guarantee timely delivery of products.
• Collaborate with shipping partners for pickups, delivery, and issue resolution. Keep customers updated on shipping progress.
• Maintain an organized record system for easy access and accuracy. Follow standardized procedures and ensure data protection compliance.
• Help onboard new team members and provide support and guidance as needed.

• Proven experience in a customer service role, preferably in the dental or clinic setting environment. 
• Previous working experience as a clinic assistant is ideal.

• Excellent communication and interpersonal skills, with fluency in English, other languages is an added advantage.

• Proficiency in using customer service software, CRM systems, and other relevant tools. 

• Positive attitude, empathy, and a genuine passion for providing exceptional customer service. 
• Ability to start working as soon as possible.

Job Responsibilities:

• Welcoming and greeting visitors in a professional and friendly manner
• Handling incoming calls and directing them to the appropriate person or department
• Assisting with meeting room bookings and coordinating meeting logistics
• Performing general administrative duties, including but not limit to travel and hotel management, attendance records etc
• Assisting with office management tasks, such as managing office supplies and coordinating office maintenance and equipment procurement
• Providing administrative support to various departments when needed
• Assist in organizing company activities
• Assisting with ad hoc projects and tasks as assigned

• Diploma or above in Business Administration or related disciplines
• At least 5 years of relevant working experience
• Excellent verbal and written communication skills
• Strong organizational and multitasking skills
• Ability to work independently and under pressure
• Proficiency in Microsoft Office Suite
• Ability to handle confidential information with discretion
• Good command of both spoken and written English, Cantonese, and Mandarin is a plus
• Immediate available is highly preferred 

• Private Health Insurance
• Pension Plan
• Performance Bonus
• Training & Development
• Paid Time Off

Date Posted:

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Location:

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Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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What you will do

The Service team delivers innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC systems. You will be part of a growing team leading engineers and technicians to maintain and support customer’s facilities.

How you will do it

• Supervise a team to provide support in maintenance, retrofit work, testing and commissioning, installation, service and maintenance works, including hardware, software and trouble-shooting projects
• Ensure quality of work to the satisfaction of customer and meet the agreed statement and quality standard
• Coordinate all the site works including those performed by subcontractors to ensure compliance with requirement
• Prepare maintenance and retrofit proposal and tender
• Maintain good relationship with customers

What we look for

Required

• Higher Diploma or Degree in Building Service / Electrical / Mechanical Engineering or equivalent
• 5 to 7 years’ relevant work experience in Chiller / HVAC

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