Total 3 Customer Service job vacancies in hong kong lee gardens 3 causeway bay

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot any issues, enhance system performance, and ensure the reliable delivery of our services. A strong technical background, especially in computer networking, combined with excellent customer service skills is essential for this role.

Responsibilities

• Monitor and maintain IT infrastructure, ensuring all systems are functioning smoothly.
• Provide technical support and troubleshooting for internal and client network issues.
• Collaborate with the Customer Operations team to solve technical problems encountered by clients.
• Work with Customer Operations to deploy, maintain and troubleshoot Kody equipment in customer's sites.
• Implement network configurations, maintenance routines, and system upgrades to optimise performance.
• Conduct regular network assessment and security audits to anticipate potential issues.
• Document processes, system configurations, and any issues encountered during operations.
• Assist in training clients on system functionalities and performance optimisation.

• Proven experience as a Network Engineer or in a related technical role.
• Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wifi radios, etc.).
• Experience with network security practices and monitoring tools.
• Proficiency in configuring and maintaining servers and network systems.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong verbal and written communication skills to effectively liaise with clients and team members.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Fluent speaking in: Cantonese, Mandarin and English

• We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.

• Annual learning and development allowance on training related to your role
• Hybrid work, only a few days a week in the office
• Possibility to travel to UK to meet with our UK/EU tech team members

About Us

An award-winning Fintech organisation with a dedicated team of 500+ professionals across the globe. With more than 15 offices across the world, we are a people centric company which prides itself on being Product oriented for customer success. As we continue the journey of scaling up our business, we are passionate about expanding our multicultural and diverse workforce.

We can offer excellent opportunities to develop your career path and provide you with the tools and support to be successful in your journey with us.

Zeal group of companies (collectively Zeal Group) is a business portfolio comprising regulated financial institutions (trading as ZFX) and fintech companies specializing in multi-asset liquidity solutions in regulated markets backed by proprietary technology, with a presence in all major global locations.

What You'll Be Doing

The Customer Service Product Lead will be responsible for developing and implementing product strategies for online customer service, AI-driven customer support, and innovative customer service solutions. This role requires a deep understanding of customer needs and the ability to leverage technology to enhance service delivery.

Product Design and Planning

• Develop and oversee the strategy, roadmap, and iteration plans for customer service products, ensuring alignment with customer needs and market trends.
• Design comprehensive product solutions that incorporate online customer service, AI support, and innovative service features.
• Ensure product design includes a variety of functionalities to improve user engagement and satisfaction.

Market Analysis and User Insights

• Conduct market research to analyze customer needs and competitive landscapes, supporting informed product decisions.
• Utilize data analysis tools to monitor product performance and customer satisfaction, suggesting improvements based on insights.

User Experience and Operational Efficiency

• Responsible for the overall user experience of customer service products, ensuring they are intuitive, efficient, and effective.
• Optimize operational processes for customer service solutions, covering all aspects from user acquisition to service resolution.

Collaboration with Development Team for Product Delivery

• Work closely with the technical team to ensure the timely delivery of customer service products based on market demands.
• Coordinate with the development team throughout the product lifecycle to address technical challenges and adapt to changing requirements.

What you'll need

• Over 5 years of product management experience, focusing on customer service solutions and technologies.
• Proven track record in developing and implementing online and AI-driven customer service products.
• Must be familiar with online customer service platforms and AI customer support tools.
• Strong background in customer experience design, with the ability to create solutions that enhance user satisfaction.
• Excellent grasp of product design principles, including user experience, features, and system architecture.
• Strong project management skills to oversee the entire product development process from concept to launch.
• Proficient in Chinese and English, with excellent written and verbal communication skills.
• Innovative thinker capable of identifying market opportunities and proposing effective customer service solutions.
• Ability to work in a fast-paced, collaborative environment and adapt to changing market and business needs.

Third Bridge Connections finds and connects industry specialists, who can offer unique insights into companies and markets, to our clients. To an investor who is looking for information to steer a deal-making decision, there is nothing more powerful than the knowledge that is locked up inside people’s heads.

As an Associate Intern at Third Bridge, you will get an opportunity to work on exciting projects for some of our biggest global clients which includes top-tier Private Equity Funds, Management Consulting firms, etc.

POSITION OVERVIEW

• You will be a part of Third Bridge’s Client Services Team.

• This role will require you to assist the Research team to identify & recruit specialists to Third Bridge’s network of industry experts to facilitate consultations between industry specialists and our clients (Private Equity Companies, Hedge Funds and Management Consultancies).

• Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, whilst operating within our industry leading compliance framework.

• Ultimately, it’s about finding out whether these experts are the right fit for our clients’ needs, and whether they know the answers to the questions our clients want to ask.

RESPONSIBILITIES:

• Use external tools to identify the most relevant individuals to take part in 1:1 consultations with our clients. (Relevant experts are often C-level executives working at the heart of their industries.)

• Make cold calls to relevant experts to explain the opportunity and persuade them to take part in a consultation with our client.

• Arrange for interpreters, assist specialists to complete pre-consultation processes.

• Keep accurate records of communications by using our intranet systems.