Total 12 customer service job vacancies in Sales / Marketing category in hong kong sar china

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

The Community Associate will be responsible for delivering outstanding customer experience to all location members and visitors. They will provide exceptional support to the Community Lead, Location Manager, Senior Location Manager, General Manager and Country Manager by operating the facility and communicating with stakeholders. We're looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.

This role reports to the Location Manager and will be based on-site in Hong Kong.

Duties and Responsibilities

• Deliver exceptional customer service to all members and visitors.
• Handle member’s daily requests and all incoming enquiries.
• Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting).
• Achieve occupancy goals through membership retention and closing new sales.
• Conduct informative tours to potential members and partners.
• Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis
• Contribute content to maintain our presence online and onsite via social media posts and promotional materials.
• Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning.

• 1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
• University Degree holder preferred
• Ability to connect well with people; friendly and approachable
• Possess strong communication and presentation skills
• Exceptional organisational and multitasking skills
• Reliable and self-driven, has the ability to work with teams and independently
• Experience in Google Drive and Excel sheets would be an advantage
• Must be fluent in English both spoken and written, any additional languages is a plus

• Competative salary
• Health care, including dental
• Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team and community activities and annual company-wide events
• Exclusive discounts at partnered restaurants, bars and gyms
• Opportunities for local and international relocation
• Paid volunteer day a year
• Birthday leave

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

The Community Associate will be responsible for delivering outstanding customer experience to all location members and visitors. They will provide exceptional support to the Community Lead, Location Manager, Senior Location Manager, General Manager and Country Manager by operating the facility and communicating with stakeholders. We're looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.

This role reports to the Location Manager and will be based on-site in Hong Kong.

Duties and Responsibilities

• Deliver exceptional customer service to all members and visitors.
• Handle member’s daily requests and all incoming enquiries.
• Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting).
• Achieve occupancy goals through membership retention and closing new sales.
• Conduct informative tours to potential members and partners.
• Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis
• Contribute content to maintain our presence online and onsite via social media posts and promotional materials.
• Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning.

• 1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
• University Degree holder preferred
• Ability to connect well with people; friendly and approachable
• Possess strong communication and presentation skills
• Exceptional organisational and multitasking skills
• Reliable and self-driven, has the ability to work with teams and independently
• Experience in Google Drive and Excel sheets would be an advantage
• Must be fluent in English both spoken and written, any additional languages is a plus

• Competative salary
• Health care, including dental
• Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team and community activities and annual company-wide events
• Exclusive discounts at partnered restaurants, bars and gyms
• Opportunities for local and international relocation
• Paid volunteer day a year
• Birthday leave

Our client is a global investment bank and is currently seeking candidates with PB product knowledge and client-facing experience to join their Prime Brokerage Client Service team. Primary responsibilities: • Collaborate with various business partners (Sales, Trading, Business Managers, Relationship Managers) on client-related topics. • Coordinate internally to ensure timely solutions for clients with competitive timelines. • Escalate client-impacted issues appropriately and in a timely manner. • Manage post-trade allocation and trade exceptions for Synthetic Prime Brokerage clients. • Adhere to SLA turnaround times for client issues and provide solutions. • Review CSG and client MI to drive improvements using technology and process enhancements. • Participate in global and local projects/initiatives for continuous improvement, efficiency, risk mitigation, process streamlining, and UAT testing. Contributing Responsibilities: • Contribute solutions to new business initiatives. • Propose process improvements to enhance the client journey. • Provide supervision on outsourced services, if applicable. • Minimize operational failures and fraud risks by implementing regular controls. • Comply with internal and external regulatory and compliance requirements. • Fulfill AML/FS-related duties, ensuring adherence to Group Policies and operational controls. Technical & Behavioral Competencies: Core Competencies: • Ownership, Drive for results. • Risk awareness. • Corporate role model, integrity & ethics. • Team player & cross-cultural awareness. • Client focus. • Challenge status quo. Specific Qualifications (if required): • Thorough understanding of financial markets and products, particularly equity derivatives and FX. • Strong communication skills and ability to articulate complex matters clearly and concisely. • Proactive and collaborative mindset, adaptable to a changing environment. • Previous experience in PB space, client-facing, and/or operational roles. • Proficiency in Excel, preferably with programming skills (VBA, Excel, Access). • Prioritization given to client-facing/front office expertise.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Retail Distribution Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 290 branches and automated banking centres, including around 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers. We are currently seeking a high caliber professional to join our team as Customer Relationship Manager (Cross-boundary) Principal responsibilities Provide financial planning services to high-net-worth, mainlander and offshore customers Provide personalized service for these segment customers to build and maintain good relationships Promote investment, insurance and banking products for optimizing new business opportunities Manage operational risk and observe the relevant policies /guidelines and compliance requirements Requirements University level education is an advantage OR HKCEE / HKDSE (with at least passes in Chinese and Mathematics OR English and Mathematics at Grade E / Level 2 / "Attained" or above) plus relevant work experience Passes in the Insurance Intermediaries Qualifying Examinations / Hong Kong Securities Institute Licensing Examinations Fulfilment of the competency requirements to carry out relevant regulated activities as defined under the Securities and Futures Ordinance Minimum of two years' experience in selling investment, insurance and banking products Experience in handling offshore and mainlander segment will be an advantage Strong sales and customer orientation, with good communication and interpersonal skills Strong self-motivation and ability to work under pressure High proficiency in Mandarin is a MUST. Good command of Cantonese and English is an advantage If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details. The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Responsibilities Oversee daily operations of branch Ensure all operations are carried out in a proper manner and full compliance with the Bank's policies and procedures and regulatory requirements Ensure high quality of service is accurately and efficiently provided to customers Requirements HKCEE holder with passes in Chinese, English and Mathematics Minimum 6 years of experience in branch operations, of which at least 3 years at supervisory level Familiar with general consumer banking products and services, banking practices, relevant banking ordinances and regulatory requirements Qualifications of IIQAS and HKSI Good communication, interpersonal and supervisory skills Good command of spoken and written English and Chinese including Putonghua Candidate with less experience will be considered for the position of Counter Service Manager/ Officer

Job Responsibilities Perform a variety of customer transactions over the counter Provide high quality service to customers Promote bank products to customers over the counter Job Requirements Secondary education or above No previous experience required for Counter Service Assistant Minimum 1 year/3 years bank teller or counter service experience for Counter Service Officer/Manager Pleasant and customer-oriented Good command of Chinese and English

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home. Job Purpose: Responsible to handle customer enquiries, feedbacks and instructions through multiple channels towards local and cross-border SME customer. Deliver consistent quality services to maintain the image of professionalism. Achieve objectives set by Management. Main Responsibilities: Handle customer enquiries, feedbacks/complaints and instructions efficiently and effectively Deliver professional customer service and to meet the required quality standard Support marketing campaigns to generate business revenue Achieve all objectives set by Management including but not limited to all-round services enquires, business acquisition and account maintenance Comply all internal guidelines, legal and regulatory requirements when delivering job duties Incumbent Requirements: Secondary education with minimum 1 years' relevant experience preferably in customer services of banking industry Insurance and / or investment license preferred; and possession of related regulatory qualifications and competencies are required Self-motivated, independent with good communication and interpersonal skills Good command of written and spoken English, Cantonese & Mandarin Please note that only shortlisted candidates will be notified.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Retail Distribution Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 170 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products. We are currently seeking a high caliber professional to join our team as Executive Customer Relationship Manager. Principal responsibilities Provide financial planning services to high-net-worth customers Provide personalised service for this segment of customers to build and maintain good relationships Promote investment, insurance and banking products for optimising new business opportunities Assist the team head in providing coaching to Relationship Managers Manage operational risk and observe the relevant policies /guidelines and compliance requirements Requirements University degree in a related discipline OR professional qualifications such as CFA, CFP or CFMP is preferred Passes in the Insurance Intermediaries Qualifying Examinations / Hong Kong Securities Institute Licensing Examinations Fulfilment of the competency requirements to carry out relevant regulated activities as defined under the Securities and Futures Ordinance Minimum of five years' experience in selling investment, insurance and banking products Strong sales and customer orientation, with good communication and interpersonal skills Strong self-motivation and ability to work under pressure Proficiency in both English and Chinese, with proficiency in Putonghua an advantage High level of customer centricity mindset with dedication to deliver exceptional quality services for customers Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management We are hosting a Customer Relationship Manager (Retail Banking) Virtual Recruitment Talk on 14 July 2022 (Thursday). The Bank invites you to join this interactive session to learn more about life as a Hang Seng RM, including career development and progression opportunities, as well as information on Hang Seng's culture and approach to business. Registration: https://hsbc.zoom.us/webinar/register/WN_vwRKxOUOQUyL7W0DvONFVg to register by 13 July 2022, Wednesday If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details. The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Retail Distribution Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products. Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management We are currently seeking high caliber professionals to join us as Branch Service Executive I (C) Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer: Attractive basic salary with monthly counter service allowance Healthcare insurance coverage including yourself and your family Retirement benefit scheme with employer's contribution Employee Share Purchase Plan Work-life balance: 18 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price Recognizable corporate training and development program Progressive career advancement opportunities Principal responsibilities Provide quality service through efficient and customer-friendly counter transactions Support the excellent service delivery and ensure remarkable customer experience Deliver banking services and solutions by understanding customer needs and making appropriate referrals Support branch operations & services and adhere to relevant guidelines and procedures Promote e-service registration & improve penetration, and deliver Multi-Channel Engagement Be a change agent to drive business and servicing model transformation Requirements • Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered • Strong service orientation with good interpersonal and communication skills • Self-motivated, attentive to detail, eager to learn with positive attitude • Strong level of customer centricity with change mind-set to cope with the on-going business transformation • Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details. To apply, please read carefully the ' Note on Collection of Personal Data and Information ' available in the careers page of our Hang Seng website: www.hangseng.com and submit your online application by clicking "Apply Now". You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful. The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job description A Career with Hang Seng Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 290 branches and automated banking centres, including around 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers. Could you find your future in your present? Through our new Accelerating Wealth Programme (AWP), we are supporting you to become our Relationship Managers of the future. The AWP prioritises transferable skills over experience and qualifications and enables you to kick-start an exciting career in our fast growth Wealth business, irrespective of your professional background. Building on your transferable skills, the AWP will support you to develop the wealth and client skills required to succeed as a Customer Relationship Manager. With the full support of the bank, you will gain the qualifications and develop the technical skills required for the role. On completion of the programme, you'll be a qualified Relationship Manager, where you'll playing a key role in helping our clients to grow, manage and preserve their wealth. You can find out more about the programme and the eligibility requirements at https://www.hangseng.com/en-hk/about/careers/our-business/ Come on this exciting journey with us and accelerate your future. Principal responsibilities This is a client-facing role where professionalism, client focus and a broad understanding of the fundamentals of financial planning are critical to your success. Working with branch colleagues and direct teams, you'll manage an active portfolio of clients. You'll regularly review your clients' portfolios of financial products to ensure they are suitable to meet their needs and, by means of your proactive approach and ability to add value and secure their loyalty. You'll review your existing clients' financial needs and optimize new business opportunities and acquire new clients by understanding their financial needs and establishing yourself as a trusted advisor. Looking for opportunities to conduct wealth reviews and delivering wealth solutions as an adviser are amongst the key activities required to achieve your goals. You'll consistently deliver high standards of personalized service for your clients to build and maintain good relationships. You'll refer your client needs to another team as appropriate if the client request is outside your service offering. You'll ensure achievement of the business performance measures and plan. In delivering the business objectives you'll maintain the levels of operational integrity required by the bank and observe relevant policies/guidelines and compliance requirement. You'll create and maintain an environment and relationships where you and the wider team to maximise performance in achieving the business objectives. Requirements Requirements You'll need to demonstrate the following transferable skills required for the role: Connectivity : Maximising the impact of building new and effective working relationships across Hong Kong and GBA Communicating with Impact : Applying the core principles that underpin all forms of communication. Growth Mindset : Growth mindset is the personal belief that skills and abilities can be developed through dedication and hard work. A growth mindset is viewing setbacks and failures as building blocks, feedback and insight for future success. Growth mindset is the belief of "not yet." Through practice, overcoming challenges, and a focus on learning, goals can be obtained with a growth mindset. Data Literacy : Ability to interpret, understand and communicate data as information. Critical Thinking: Identifying how to break down complex problem or issue into smaller components, using right questioning techniques to identify root causes and arrive at solutions. Design Thinking : Ways of thinking outside the box, for e.g. introducing new and innovative ideas to solve a problem or bring in efficiency. High level of customer centricity mindset and ability to manage complex interactions effectively Eligibility University level education is an advantage OR HKCEE / HKDSE (with at least passes in Chinese and Mathematics OR English and Mathematics at Grade E / Level 2 / "Attained" or above) plus relevant work experience Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. LI-AP1 #LI-HASE

Core Responsibilities Provide excellent customer service on all products suites offered by the Company with promptness and high degree of accuracy. Deliver quality customer care and services, handle enquiries or complaints through letters, telephone calls, emails, walk-in and interactions with brokers and/or alternate distribution channels. Meet targets set for speed, accuracy, quality, clarity and empathy, with minimal supervision, in particular demonstrating a “problem solving” and “can do” mentality to meet the needs of our customers at all times. Act proactively to respond to enquiries, or complaints through setting customer expectations and meeting agreed deadlines. Execution of customer retention programs and identify cross-selling opportunities proactively. Achieve KPIs set by the Company. Collect feedback, reflect customer needs and their expectations on the Company to team supervisor. Maintain an understanding and awareness on key aspects of life insurance, legislation, compliance and the market. Recommend changes to procedures/processes for ongoing improvement of customer services and participate in their implementation. Produce and validate activities report and make necessary changes. Assist other members of the team to design and update manual, procedures, operational forms, documentation and reports of the Life/Asia System, their upcoming modifications and other related systems. Participate in company projects as necessary, including testing of new systems and products and any other ad hoc job arrangements. Develop and maintain an accurate filing system for the division. Build strong relationships with key customers, colleagues, intermediaries and other external contacts. At all times taking full ownership of any issues and enquiries. Qualifications/Experience University graduate. At least 5 years of experience in the life insurance industry customer service. Pass in IIQE Paper 1, 3 and 5 and fulfill the “Fit and Proper” criteria of GL23 to become an individual licensee. Supervisory experience is preferred. Self-motivated, a quick learner and a good team player. Mature, good telephone manners and good disposition. Can deal with customers and distributors face to face, on the phone and or written correspondence. Good knowledge of insurance and/or investment products. Good problem solving skills. Excellent organizational and interpersonal skills. Work well under pressure and be able to complete task at a timely manner. Ability to work unsupervised, to work on own initiative and prioritise work. Good command of both written and spoken English and Chinese (Cantonese and Mandarin). Good knowledge of Microsoft word, Excel, PowerPoint and Chinese Word Processing. Open to candidates with MPF background only

​Responsibilities: Promote and cross-sell retail banking products through proactive business solicitation and relationship building with customers Provide quality and value-added services to the customers Assist in daily branch operations and perform annual review on loan accounts Maintain awareness of operational risks and adhere to relevant policies and guidelines Requirements: Secondary education or above with minimum 3 years of relevant experience Qualification of HKSI, IIQE and MPF preferred Candidates with less experience are also welcomed With Enhanced Competency Framework (ECF) qualification is preferable