Total 2 job vacancies by APM Monaco

APM Monaco is looking for an experienced Assistant IT Service Delivery Manager based in our Hong Kong office. This role is a newly created position and will be reporting to Global IT Director – Infrastructure & Security in Guangzhou.

Responsibilities:

End user IT support in Hong Kong and Monaco office, include but not limited to:

• MacOS computer management & troubleshooting.
• Microsoft Office 365 (email, Teams, etc) and other business-related software tools.
• User account management, creation, delegation, permission, decommission, etc.
• Asset management including computer, iPhone, iPad, AppleTV, etc.
• Network management, mobile phone plan subscription, etc.
• IT devices procurement and provision.
• VIP support for high level management.
• Cooperate with other teams, provide IT values and efforts to achieve business target.

Manage IT related devices & support services for international boutiques.

• Boutique network management and troubleshooting.
• Windows PC & printing.
• Mobile device (iPad, iPhone) management via MDM.
• CCTV & Traffic Count system.
• Spotify & HiFi box.
• Device procurement, provision & delivery when necessary.
• Communicate with Area Manager/Store Manager for retail business needs, provide IT values accordingly.

Backend maintenance and supply vendor management.

• Regular visit to datacenter (located in Hong Kong) for maintenance & troubleshooting.
• Act as primary contact person for IT product & service vendor in HK: datacenter, networking, hardware & software services, etc.

Technical Skillset:

• Apple ecosystem, iOS, iPad OS, Apple TV, iCloud and especially MacOS. Be master of operation and troubleshooting.
• Microsoft enterprise technologies, AD domain, AAD, Microsoft 365.
• Networking technologies, LAN, Wireless LAN, WAN.

• Good understanding of Virtualisation technologies, VMWare and Cloud services.

Other Requirements:

• 7-10 years of relevant experience
• Good communication skills and enthusiasm for IT support service.
• Coordination, cooperation and team working ability.
• Native in Cantonese and fluent in English. French will be a plus.
• Flexibility to be on shift and support boutiques across different time zones.

Why Join APM?

• Global, Dynamic Team: Diverse and energetic workforce.

• Growth Opportunities: We support your professional development.

• Collaborative Culture: Teamwork and open communication.

• Comprehensive Benefits: Medical benefits, paid holidays, and generous employee discounts.

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APM Monaco, a distinguished leader in the accounting industry, is seeking an enthusiastic Sales Associate to join our dynamic team in Hong Kong. This is an exciting opportunity for individuals passionate about driving sales and delivering exceptional customer service in a fast-paced environment. As a Sales Associate, you will be the face of APM Monaco, responsible for engaging with clients, understanding their needs, and offering tailored solutions to help them achieve their financial goals. You will have the opportunity to not only build relationships with clients but also provide them with insights into our wide range of accounting services. Your role will involve collaborating with other team members to ensure a seamless experience for our clients, as well as participating in marketing strategies aimed at increasing brand awareness and driving sales. This position requires a proactive mindset, excellent communication skills, and a dedication to providing an outstanding customer experience. If you are looking for a role where you can grow professionally while contributing to APM Monaco’s mission of delivering top-quality accounting services, we encourage you to apply for the Sales Associate position.

Responsibilities

• Engage customers and identify their accounting needs to recommend appropriate services.
• Achieve sales targets through proactive client outreach and follow-up.
• Provide exceptional customer service by addressing client inquiries and resolving issues.
• Collaborate with the marketing team to execute promotional campaigns and events.
• Maintain up-to-date knowledge of our service offerings and industry trends.
• Prepare sales reports and forecasts to track performance metrics.
• Participate in training sessions to enhance product knowledge and sales techniques.

• Bachelor's degree in Business, Finance, or a related field.
• Proven experience in a sales role or customer service position.
• Strong communication and interpersonal skills to build rapport with clients.
• Ability to work in a fast-paced environment with a proactive approach.
• Basic understanding of accounting principles and services.
• Proficiency in Microsoft Office Suite and CRM software.
• Fluency in English and Cantonese; proficiency in Mandarin is a plus.