Total 7 job vacancies by China CITIC Bank International Limited

Key Responsibilities Manage, monitor and investigate general and sensitive complaints and/or feedback received from all channels including Customer Opinion Hotline to ensure the complaints are handled timely and appropriately, and comply with the Bank’s and regulatory requirement Identify and suggest gaps and improvement priorities from valid or invalid complaints and escalate to respective business/support units for consideration and implementation of improvement action, to facilitate service quality enhancement and improvement Review voices of customers besides complaints lodged in Complaint Management System to analyze customers’ needs and dissatisfaction and refer to respective department for review and consideration of improvement action Lead the annual review of the Complaint Handling Policy and Complaint Resolution related procedures to ensure regulatory requirements are up-to-date and service quality standard meeting Bank’s expectation Drive the effective and efficient use of the Complaint Management System Drive and monitor for enhancement of the Complaint Management System Assist line manager in the day to day operation of the team to ensure no disruption in handling customers’ complaints / feedback ​Requirements Degree holder in Quality Management, Social Science, Business Administration or related disciplines Minimum 8 years’ working experience in complaint handling or quality management, preferably from the banking and finance industry Professional Qualification in mediation is preferable High awareness of both quality and risk, especially compliance related risk Good knowledge in banking products (including investment, insurance, credit cards, etc.) and services and selling process, and the relevant regulatory requirements Good command of written and spoken English and Chinese (including Putonghua)

Job Purpose Responsible for providing day-to-day administrative support for Personal Loan Product Team.   Key Responsibilities  Assist in preparing relevant business proposals and reports for presentation. Prepare the MIS report for management review and business forecasting. Perform competitors’ analysis and explore corresponding business insights for planning strategy. Provide a full spectrum of administrative support to the team including invoice settlement and call leads arrangement. Coordinate with relevant departments for logistic support. Handle branch and direct banking enquiries.   Requirements Degree holder in Business Administration, Finance, Marketing or related disciplines. Minimum 1 year of relevant experience with banks or financial institutions. Knowledge of retail banking product in Personal Loan is preferred. Self-motivated, independent, pleasant personality with good communication skills. Good command of written and spoken English and Chinese (including Putonghua). Proficient in MS Office. Fresh graduates will be considered.

Responsibilities: Lead the team to enhance, plan and implement the counterparty credit risk management framework of the Bank Perform regular CCR monitoring and reporting including limit review, stress testing, concentration analysis, wrong way risk assessment etc. Support  business initiatives and new product risk assessment for treasury related products from counterparty credit risk perspective Support CCR risk weighted assets calculation and reporting Monitor the bond investment in banking book of the bank regularly  Review and recommend debt capital market’s risk-taking transactions from market risk perspective Analyze the risk profile of CCR and bond investment in banking book and prepare regular meeting materials for risk management committee’s review Review and maintain relevant risk management policies and procedures Support risk and other ad-hoc tasks as assigned Handle enquiries from regulator or auditors and follow up to rectify any findings Requirements: Degree holder in Finance, Risk Management Science, Financial Engineering or related disciplines Minimum 8- 10 years of relevant experience Familiar with regulatory requirements including SACCR, CVA, CR-G13, CR-G-14 Good understanding on ISDA, CSA, initial margin and variation margin standards Strong product knowledge in derivatives and structured products Familiar with SAS, C# is a definite advantage Analytical, self-motivated, detail-minded, organize and able to work independently Good command of written and spoken English and Chinese (including Putonghua) For more details about career opportunities with the Bank, please visit our website http://www.cncbinternational.com/careers/en/index.jsp. Please apply with full resume stating current and expected salaries via https://careers.cncbinternational.com. Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months. China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.

Responsibilities: Devise analytics report to track digital footprints along inMotion App to understand customer behaviours and generate actionable insights Devise digital portfolio MIS and derive effective relationship deepening initiatives to achieve digital business KPIs (e.g. MAU, digital sales, channel revenue, etc.) Design and launch effective digital engagement campaigns to continuously improve campaign response rate, product penetration and thus sales conversion  Support User Acceptance Testing (UAT) for new digital projects / innovation Initiatives Manage owned digital asset to deliver the best customer experience across major digital platforms (Public Website, inMotion, Personal Internet Banking, WeChat CNCBI Account, etc.) Responsible for social listening and monitor / respond to customer feedbacks of App Store Work closely with internal and external stakeholders to ensure smooth implementation of new product / initiatives launch in compliance with internal guidelines and regulatory requirements.   Requirements:   Degree holder in Finance / eCommerce / Computer Science / Data Analytics or related disciplines Minimum of 4 years of relevant experience in banking/finance industry, preferably in digital banking / Fintech development. Experience in Website / Mobile App content management / CRM or data analytical tools is preferred Methodologies and coding skills to track website traffic and analytical report generation is a bonus

Responsibilities: Develop and maintain application systems for Treasury Perform business and data analysis Collaborate with the team and vendor on technical design and technical solutions review Create technical and functional specifications and documentation Hands on development and follow through code review, QA/SIT/UAT, go-live cycles Provide support to production environment Demonstrate good judgment under the pressure of dealing with time critical situations   Requirements Bachelor’s or above in Computer Science, Engineering or other relevant disciplines  5+ years of experience preferably in banking or financial service industry System development and support experience in PL/SQL, shell script Strong analytical, problem solving and communication skills Strong logical thinking, attention to details, well organized and solution oriented Experience in supporting Treasury System (e.g. Murex, Summit) is an advantage but not a must Experience in Linux platform is an added advantage Experience in BI tools such as DataStage, Cognos, Oracle Database administration exposure is an added advantage Infrastructure knowledge is an advantage, e.g. hardware and network area. Good team player, able to coach team members, proactive and innovative Good command of written and spoken English

Key Responsibilities -Review business and operational processes to ensure: Ensure proper implementation of corrective actions to address control deficiencies Identify, assess, and offer insights on control needs for risks mitigation to help improving operational risks; Ensure OPG owned policies, guidelines, procedures and practices are in place to address key Operational risks and that are aligned with the Bank’s statutory and regulatory requirements; and Ensure audit findings are rectified properly. Undertake consistent liaison and collaboration with internal audit, external audit, ORM, compliance and etc. Ensure suggestions received from compliance assessment, gap analysis exercises or thematic reviews are implemented. -Lead, manage and improve operational risk and control within OPG, including but not limited to the following: - Monitor operations risk cases, and escalate incidents and risk events to management. Ensure Risk and Control Self-Assessment (“RCSA”) are periodically reviewed, with mitigation actions properly implemented; and Regularly review the effectiveness of OPG KRIs.  Propose changes and monitor OPG KRIs reported, assess changes in risk exposure level from the early warning signals and ensure that risk exposures can be probably managed and rectified.   Ensure that the adoption of new KRIs as early warning system is measurable, quantifiable, accurate and risk-reflective. Conduct Quality Assurance testing of relevant controls for OPG when required. Conduct regular trainings to OPG colleagues to raise risk awareness and control measures. -Support Bank-wide key strategic compliance and operational risk initiatives such as BCP management, OR2 Operational Resiliency Framework, outsourcing review, risk tool implementation, and etc.   -Support risk management reporting, e.g. dashboards -Liaise and coordinate with other control functions on operational risk and control activities Requirements Degree holder or equivalent preferably in Business Administration, Accounting, Risk Management or related professional qualification With 5 years of banking experience in process design, operation and operational risk management Good knowledge of a variety of banking products and operational risk management framework, best practices in quality and presentation High awareness of both quality and risk, especially compliance-related risk and security issues Good command of both written and spoken English and Chinese Candidate with less experience will be considered as Senior Manager

Key Accountabilities: Assist to identify, measure, mitigate and monitor operational risk and ensure the timely and proper implementation of risk and control initiatives Prepare and maintain risk and controls related reports/inventories including incidents log and trend analysis Support audit/compliance review activities and help to close any controls deficiencies identified Conduct research on latest industry and regulatory updates which inform control weaknesses in HR function and support to influence process owners to implement agreed changes in a timely and effective manner Handle escalations and incidents related to risk and compliance Perform initial review and make necessary updates to HR related policies and procedures from control perspective Support to conduct regular reviews and assurance testing to ensure different teams of Human Resources Group are in compliance with their internal operating policies and procedure Compile regular reports, management presentation materials for the human resources function Assist to manage other HR risk, compliance, and bank culture related projects as needs arise   Requirements: Degree holder in Human Resources Management or related disciplines. Degree in Law or qualifications in Legal Studies is an advantage Minimum 2 years of experience gained within human resources, compliance, internal control or audit Experience in Employee Relations, such as disciplinary cases handling and investigations and policy writing/interpretation Knowledge of Hong Kong Employment Ordinance, Banking Ordinance and all related regulatory requirements Detail minded and able to multi-task, prioritize work effectively and strong organization skills Strong communication skills and able to build rapport with a diverse team of professionals Fully comfortable working in English and Chinese, both written and spoken (Candidate with more experience will be considered as Senior Officer/Assistant Manager) For more details about career opportunities with the Bank, please visit our website http://www.cncbinternational.com/careers/en/index.jsp. Please apply with full resume stating current and expected salaries. Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months. China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.