Total 8 technical support engineer job vacancies in Hong Kong

Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent Job Summary: The Common Services Development & Support Department is part of the Information Technology Division in HKEX. The department is responsible for defining and building the common platform components that other HKEX systems could use. Job Duties: As the Vice President, you are an experienced IT professional and a senior member in the team and take primary responsibility in the design, implementation and support of the platform components. You will have the opportunity to work with various senior leader and IT specialist team to define and architect the platform roadmap as well as manages platform applications. Responsibilities: Collaborate with other IT teams and business users to define Common Service roadmap. Lead the software development of Enterprise Systems managed by the Common Services Development & Support department. Responsible for system analysis, architecture design and development of the systems Produce project deliverables such as functional specifications, design documents and test plans. Provide production support including out of working hour support responsibility. Uphold compliance with organization policies and standards. Requirements: Degree in Computer Science, IT or related disciplines Minimum 8 years of relevant IT related experience Solid skills in one or more areas: C/C++, Java, web and network programming Good experience in one or more areas: messaging, managed file transfer, authentication/authorization technology and related products/protocol e.g. Kafka, ActiveMQ, Forgerock, Keycloak, SAML, oauth, MTLS Good understanding of DevOps tools and practices Good understanding of requirements management, contracting/outsourcing management, IT trends and technology Experience in public cloud technology is an added advantage Good command of written and spoken English and Chinese (Mandarin is an added advantage). Company Introduction: Hong Kong Exchanges and Clearing Limited (HKEX) is one of the world's major exchange groups, and operates a range of equity, commodity, fixed income and currency markets. HKEX is the world's leading IPO market and as Hong Kong's only securities and derivatives exchange and sole operator of its clearing houses, it is uniquely placed to offer regional and international investors access to Asia's most vibrant markets. As the global markets leader in the Asian time-zone, we offer a world of opportunities for early careers and experienced hires. Here, we know that diverse thinking fosters better solutions, and we are committed to building an open and dynamic environment which allows our business to innovate and our people to thrive. Discover the latest career opportunities and programmes at HKEX. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: The Technology Infrastructure Network team is responsible for the design, implementation and the maintenance of HKEX Technology Infrastructure. This includes computer storage, network, cloud and workplace technologies, supporting the HKEX external market systems as well as the internal corporate systems. Job Duties: The network engineer is responsible for managing daily mission critical network operations - providing technical support, troubleshooting and developing solutions to maintain high standard for network engineering services. You will also have the opportunity to drive operational efficiency and process reviews. Responsibilities Provide effective responses to service requests, issues, and incidents related to network, including providing second level support, troubleshooting, investigating network issues and develop solutions to maintain high standard of network infrastructure services. Collect and assess the requirements from various internal and external parties for network changes, followed by preparation, technical test, implementation and documentation for network changes. Collaborate with internal and external parties to reach agreed progress and results. Monitor the healthiness of network and automate such monitoring and responses when appropriate. Requirements Degree in Computer Science/Telecommunications or related disciplines. Minimum 3 years of relevant experience in support of large scale mission-critical IP networks and Internet infrastructures. Experience in security, networking, and emerging technologies including Firewall, Routers, Switches, VPN, SDN, SD-WAN, Cloud computing and overlay network technology, etc. Hands-on experience in trouble-shooting complex IP networks. Holder of CCNP/CCIE/CISSP/CISA will be an advantage. Experience in programming with Python and other languages for network automation will be an advantage. Familiar with Ansible, Solarwinds, JIRA, and Confluence will be an advantage. Strong communication and interpersonal skills Regular weekend changes and emergency handling during off-hours are expected. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: 7x24 Shift (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Contract

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: System Shared Services & Program Delivery team is responsible to manage the company-wise system shared service infrastructure, including Active Directory, Microsoft Exchange, BMC TrueSight, ServiceNow, etc. We plays a critical role to delivery and operate these company-wise systems that are critical to daily business operation. Job Duties: As a team member of System Shared Services & Program Delivery team, you will collaborate closely with technical SMEs across server/network infrastructure, workplace technology, technology operation and information security teams to manage the enterprise tooling solution including BMC TrueSight, Microsoft Configuration Manager, System Center Operations Manager. You will be part of an elite team that drives world class IT standard and gain invaluable working experience in a top tier exchange in the financial industry. Responsibilities: Design, implement and manage the enterprise level monitoring solution to detect anomalies/issues of IT infrastructure and applications Create and customize monitoring policies, reports and dashboards to provide real time visibility into the health and performance of IT infrastructure and applications Conduct regular review on monitoring solution's configuration, performance and capacity to identify performance bottlenecks and optimize system resources. Collaborate with technical SMEs to understand monitoring requirements, and develop monitoring standards, and provide guidance to effective integrate monitoring solution with incident and problem management processes. Enhance system to Comply with organizations policies and standards. Establish and maintain technical standards and best practices, and proactively assesses exposure areas and takes steps to reduce vulnerabilities Manage vendor to ensure the highest quality delivery and implementation Requirements: Bachelor Degree in Computer Science, Information Technology or equivalent discipline. Minimum 3 years IT experience to manage enterprise level monitoring solution, eg BMC TrueSight, Dynatrace, New Relic, SCOM, etc Strong knowledge of IT infrastructure components, including servers, networks, databases, storage systems and virtualization technologies Proficiency in scripting languages (eg, Shell Script, Powershell, Python) to automate administrative tasks and customize monitoring solutions. Experience on IT Service Management / IT Operations Manager process with ServiceNow is added advantage Ability to communicate with all levels of management, influence stakeholders, and build consensus effectively. Good command of written and spoken English and Chinese. Proficiency in Mandarin is an advantage. Candidate with less experience will be considered as Systems Engineer HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Contract

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: Our team maintains first-in-class systems for critical services like trading, market data and clearing in cash and derivative markets. We play a critical role Our team maintains first-in-class systems for critical services like trading, market data and clearing in cash and derivative markets. We play a critical role on infrastructure support, including IBM Mainframe and DBA. We also partner with application and cyber security teams to operate our systems in such fast-growing financial markets in Hong Kong. Job Duties: You will have the opportunity to manage and support mission critical and high performance platform on System z. You will be working closely with a group of talented technologist on a regular basis from support to implementation work. Responsibilities: Implement and support infrastructure solutions in critical IBM System z environments that demand stability, high throughput and controlled CPU resources. Perform mainframe administration, support services, management of z/OS, DB2, CICS and related 3rd party utilities and peripherals. Be responsible for system configuration, installation, customization, security setup, system management functions, performance reporting, performance tuning, stress test, capacity planning, patching and upgrade, backup and recovery. Provide support and implementation work to application teams including database administration and performance analysis. Provide advice for operating policies, technical architecture and configuration of database system. Implement compliance standards and perform regular system compliance review. Proactively assess exposure areas and take steps to reduce vulnerabilities. Anticipate, evaluate, and resolve complex system problems to minimize downtime and system performance degradation. Perform infrastructure support per standard ITIL/ITSM Incident management, Problem Management, Change Management and Release Management processes. Manage vendor to ensure the highest quality delivery and implementation. Requirement: Degree in Computer Science, Information System or IT related disciplines. Minimum 8 years of working experience with z/OS, DB2, CICS. Experience in supporting mission critical, high availability, high performance platform on System z. Experience in VTL infrastructure, CA1, CA7, Endevor is of advantage. Strong analytical, problem solving, good presentation skill. Good command of written and spoken English and Chinese. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: N/A Scheduled Weekly Hours: 40 Worker Type: Permanent

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: The Technology Infrastructure Network team is responsible for the design, implementation and the maintenance of HKEX Technology Infrastructure. This includes computer storage, network, cloud and workplace technologies, supporting the HKEX external market systems as well as the internal corporate systems. Job Duties: We are seeking for an experienced network engineer to manage the day to day and also the mission critical network operations. You will have the opportunity to drive operational efficiency and process reviews. Responsibilities: Conduct the network performance (latency, burst, packet rate, packet drop, etc.) measurement, analysis, tuning, and monitoring of mission-critical networks Assist in automation for the existing network and system operations Collaborate with the network service providers and other parties on project implementation and production support Requirements: Bachelor degree holder in IT related disciplines Minimum 5-year experience in the implementation and support of IP networks Skills to analyze network traffic and troubleshoot the network performance issues Good technical knowledge of enterprise network products, including switches, routers, firewalls, load-balancers, etc Knowledge of developing scripts with Python, Javascript, etc Knowledge of Corvil, ServiceNow, Ansbile, DevNet, and DevOps are in advantage. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent

Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Contract Job Summary: The Information Security Engineer is responsible for designing, building and maintaining enterprise IT security solutions to address the organization's security requirements. Reporting to the Information Security Services Lead, this role will work closely with IT Innovation Lab, software engineering teams, IT infrastructure team, IT compliance, security operations and cyber technology risk team. You play a key role in protecting the organization. Job Duties: Responsibilities: Engineer, implement and monitor security measures for the protection of computer systems, networks and information Identify and define system security requirements Design computer security architecture and develop detailed cyber security designs Configure and troubleshoot security systems and infrastructure devices Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks Maintain all solution design documentation, processes, procedures and report on metrics to demonstrate effective and efficient management of services, especially SIEM Delivery security service on-boarding such as connecting systems to SIEM Review IT systems to ensure that they have met security acceptance criteria. Work with product vendors and suppliers to maintain and enhance existing security tooling and products Ensure that the organization security tools can detect and help with the response to cyber security incidents. Document and validate disaster recovery testing for CyberSecurity tools. Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancements Support in managing the Total Cost of Ownership (TCO) for security solutions which includes new investments and business-as-usual financials. Design and execute processes to make BAU changes to security tools Automate or script changes and validation processes Requirements: Proven work experience as a System Security Engineer or Information Security Engineer Experience in building, maintaining and operating security systems and platforms Hands on experience in a number of security systems, including log management, content filtering, SOC tools, threat detection etc Experience with network security and networking technologies and with system, security, and network monitoring tools Thorough understanding of the latest security principles, techniques, and protocols (such as zero trust, etc) Problem solving skills and ability to work under pressure Must have strong information security technology knowledge/concepts and can effectively communicate with senior management and a broad range of technical/non-technical audiences. Strong written communication skills and verbal presentations to senior management. Must have a relevant University degree in Computer Science, Information Management, or related field, or equivalent experience. Good presentation, project planning and documentation skills Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols Familiarity with application, database and operating system security Familiarity with cloud security technologies (AWS or Azure is preferred) Familiarity with risk / control frameworks, such as Mitre ATT&CK, D3FEND, OWASP, NIST Cybersecurity Framework Familiarity in scripting or automation is an added advantage Familiarity with Identity and Lifecycle management is an advantage Previous experience in regulated environments is an added advantage Company Introduction: Hong Kong Exchanges and Clearing Limited (HKEX) is one of the world's major exchange groups, and operates a range of equity, commodity, fixed income and currency markets. HKEX is the world's leading IPO market and as Hong Kong's only securities and derivatives exchange and sole operator of its clearing houses, it is uniquely placed to offer regional and international investors access to Asia's most vibrant markets. As the global markets leader in the Asian time-zone, we offer a world of opportunities for early careers and experienced hires. Here, we know that diverse thinking fosters better solutions, and we are committed to building an open and dynamic environment which allows our business to innovate and our people to thrive. Discover the latest career opportunities and programmes at HKEX. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: The Market Data Team will lead the operation teams to manage and support core operations of market data platforms and data management of HKEX. Job Duties: Responsibilities: To manage client on-boarding activities to HKEX market data platforms, including real-time pricing feeds, issuer news feed, historical data platform and other data dissemination channel. To plan and manage projects including introduction of new data products, improvement of operation stability, operation control and efficiency, include defining requirements, executing user acceptance test, and supporting rollout. To support our clients to in managing changes and collect client feedback, answer client enquiries, and work collaboratively with our clients. To partner with in-house technology teams and external solution providers to ensure smooth project deliveries To monitor system healthiness, review and manage business continuity plan, and conduct risk assessment, and perform regular review on operation data. To conduct regular training on operation events. Work on weekends and / or Hong Kong public holidays would be required occasionally To deliver other ad hoc task assigned by supervisor Requirements: Degree or above, preferably in Information Technology / Engineering / Finance / Computer Science or other related disciplines At least 6 year's relevant experience in well-established financial organisations on operation, with a good concept on operation control and efficiency, as well as incident handling. Preferred with experience with market data, especially on real-time market data feed. Meticulous, attentive to details and able to maintain high level of accuracy Able to multitask, prioritise and meet deadlines Conversant with technical details Highly independent, self-motivated and result-oriented professional Good analytical, problem solving, communication, presentation and interpersonal skills Embrace HKEX cultures in work (collaboration, excellence, integrity, diversity and engagement) Good command of written and spoken English and Chinese, fluency in Putonghua would be an advantage Candidate with less experience would be considered as Associate HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - Exchange Square Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: The Technology Infrastructure Shared Services team are the forefront of technology innovation, the team leverage latest design concepts, practices, and tools to deliver game-changing platform solutions for HKEX. Job Duties: Being the Associate, Infrastructure Solution Architect, you will thrive through delivering values, you are forward-thinking, and excited to drive innovative design. This is the new way of solution architecture in the digital journey of HKEX. You will collaborate with a team of Technology SMEs across Application Development, Infrastructure & Operations, Cloud and Automation CoEs, and Information Security teams, to create the robust, scalable, and innovative solutions. Responsibilities: Work with Solution Architects as consultant to guide cross-functional Technology teams in driving fit-for-purpose technical solutions in accordance to business requirements, reference architectures, and enterprise architecture roadmap. Interact and develop strong collaborative relationships with Application Development, Infrastructure & Operations, Workspace Technology, Cloud and Automation CoEs, and Information Security teams to agree on the solutions. Assist to craft software/platform/infrastructure roadmap, architecture plans, and engineering standards to support the business strategy. Evaluate emerging technologies, market trends, and industry practices in line with the business strategy. Assist to recommend alternative technologies and architecture approaches, e.g. Cloud placement, to improve operation efficiency and future-proofing of IT investment. Participate in discussion with Information Security, IT Risk & Control, and Second Line of Defense teams to drive secure, robust, and consistent solution design principles. Participate in discussion with senior stakeholders, IT leadership, and Architecture Governance forum on strategic vision of emerging technologies and platform solutions that bring positive impact to the organization. Requirements: Degree in Computer Science, Information System or IT related disciplines. Minimum 3 years of working experience of providing infrastructure design and implementation. Knowledge on Application, Workspace Technology, Infrastructure and Data architectures for On-premise and Cloud solutions. Knowledge of architectural frameworks and the ability to produce effective design principles. Knowledge on Enterprise grade systems infrastructure. Experience on providing total solution on infrastructure services i.e. Provisioning, Automation, Monitoring, Security, Resilience, Backup and Recovery, etc. Experience on providing solution design for integration of SaaS services with cloud/on-premises components. e.g. Single Sign-On, SIEM, etc. Experience on providing Active Directory and Email solutions. Demonstrate a wider view of the technology trends in the industry and communicate a passion for digital products and services. Ability to quickly comprehend new technologies and assess their potential impact and value for the organization. Exposure to Workspace Technology design and implementation is a plus. Strategic, innovative, strong problem solver and wiling to challenge status quo. Good command of written and spoken English and Chinese. Proficiency in Mandarin is an advantage. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent