Total 2 pr officer job vacancies in Sheung Wan, Hong Kong Island

About the Role

We're looking for a driven and focused Central Reservations Officer to join our Central Reservations team. As a Central Reservations Officer, you will be responsible for handling requests from guests, making sure input of booking information into the system is correct, and maintain and update table inventories on online booking platforms.

Fast-track your career progression, join an internationally diverse work environment, and be a champion of exceptional guest experience.

Duties & Responsibilities

• Handle and manage reservations processes through various communication platforms
• Handle inquiries and obtain correct information regarding details of guests’ reservations
• Confirm and process reservations requests
• Ensure all information pertaining to reservations are properly taken and entered into the system
• Handle group bookings as well as end to end reservations processes
• Handle requests from corporate clients
• Handle VIP program requests and onboarding
• Support data gathering for insights, market intelligence and monthly reports

• Perform any other duties as assigned by management
• Support outlet reception as and when required

• Possess a Diploma in Tourism / Hospitality Management / Travel or equivalent
• Possess at least 2 years relevant hospitality experience
• Good communication and interpersonal skills
• Proficient in spoken English and Cantonese. Mandarin is a plus.

• Competitive salary
• 50% discount at all our restaurants
• Medical insurance
• Birthday gift certificate
• 12 annual leaves per calendar year
• Referral bonus
• Fun and welcoming international work environment

About the Role

We are looking for a highly ambitious and dependable HR professional to join us as a Senior Talent Acquisition Officer. 

You will play a pivotal role in attracting, recruiting, and retaining top talent to support Pirata Group’s growth and success. You will be responsible for developing and implementing strategic recruitment initiatives, building relationships with candidates, and ensuring a seamless and positive experience throughout the hiring process.

Fast-track your career progression, join an internationally diverse work environment, and be a champion of guest service.

Duties & Responsibilities

• Utilize a variety of sourcing methods, including job boards, social media, networking events, and employee referrals, to attract a diverse pool of qualified candidates
• Proactively engage with passive candidates and build talent pipelines for critical roles within the company
• Develop strong working relationships with Hiring Managers in the business driven by regular communication
• Oversee and take ownership of the complete recruitment life cycle, from taking the initial job brief, advertising, screening candidates, arranging interviews, and offering or regretting candidates
• Coordinate and facilitate interviews with hiring managers, providing guidance and support throughout the selection process when needed 
• Partner with HR and Hiring Managers to facilitate the onboarding process for new hires, ensuring a smooth transition into the company and alignment with company culture and values
• Admin responsibilities, collecting references, writing interviews, and any other admin tasks

• Minimum of three years of experience in talent acquisition, ideally within the F&B sector
• Strong knowledge of recruitment best practices, sourcing techniques, volume recruitment, and candidate assessment methods
• Proficiency in applicant tracking systems (ATS), HRIS, and other recruitment software
• In-depth understanding of the Hong Kong labor market
• Strong sense of accountability
• Highly organized with solid administration skills
• Capable of working from own initiative
• Ability to work effectively in a fast-paced and dynamic environment, with a focus on delivering results and exceeding expectations
• A team player with a love for interacting with a wide variety of people, with excellent interpersonal, and communication skills, with good problem-solving skills 
• Solid Business acumen, comfortable with data and figures

• Competitive salary
• 50% discount at all our restaurants
• Medical insurance
• Birthday gift certificate
• 14 annual leaves per calendar year
• Quarterly office bonus
• Fun and welcoming international work environment

Discover more about your next adventure: https://piratagroup.hk/our-story/