Total 3 it analyst job vacancies in Sheung Wan, Hong Kong Island

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

For this position, we are looking for a L1 Service Desk Analyst to assist one of our client - a leading European bank to provides support for basic incident resolution and requests reported to the regional service desk.

Responsibilities:

• Act as a single point of contact and support internal staff via phone calls, emails, live chat and self-service tickets from internal staff regarding IT related issues and queries.
• 1st line support: troubleshooting of IT related problems
• Escalate unresolved issues / requests to the corresponding helpdesk (L2/L3 support)
• Take ownership of users’ problems, follow up the status of problems on behalf of the user and communicate the status to users in a timely manner
• Update all taken actions and information into ticketing system in a timely manner
• To maintain a high degree of customer service for all support queries
• Maintain knowledge database to ensure all information is up to date
• Define new and improve existing processes and workflows
• Capable to manage projects, documentations or tasks given by the manager
• Responsible on managing end user online request forms

• Open to Work in Shift: Monday to Friday (6am – 3pm/8:00am – 5:00pm/9:30am-6:30pm)

• Fluent in English
• Excellent communication skills and telephone manner.
• Effective listening and attentiveness skills
• Excellent organizational skills
• Willingness to improve and to learn
• Customer service orientation and/or prior customer service training
• Team player
• Banking experience will be advantageous, but it is not mandatory

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

For this position, we are looking for an Application Support Analyst who can assist one of our clients - a leading investment bank.

Responsibilities:

• Be responsible for the trading applications of Equities & Derivatives Trading (Stocks, ETF, Warrants, Options & Futures) on various APAC markets in Windows/Linux platform
• Required to support traders, troubleshoot and diagnose functional and technical issues in the production environment
• Management and tracking of daily production problems and user request; ensure effective and timely resolution and communication to the client; report bugs back to local / overseas development teams
• Be responsible for handling business-driven or exchange-driven projects
• Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems
• Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems
• Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures
• Provide system and process documentation
• Morning / Lunch shift duty, weekend and holiday work are required

Competencies Required:

• Good business knowledge on cash and derivatives products and market rules
• Experience with system monitoring
• Good technical / scripting knowledge on Linux/Unix environment
• Basic network protocol knowledge (FIX/UDP/TCP, …)
• Takes initiative and is results driven
• Strong decision making and analytical skills
• Ability to innovate
• Strong team player
• Excellent interpersonal and communication skills
• Proficiency in Excel/VBA
• Proficiency with Python in Linux & Windows environments
• Fluent in English
• Knowledge on Fixed Income Products will be a huge advantage

Qualifications and Experience:

• University qualification with IT Major
• Minimum of 1-2 years experience in trading support

• Regular team buildings
• 18 leave days / Year
• Health Insurance
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• E-learning and certifications paths

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

We are looking for a Technical Test Analyst based in Hong Kong to assist one of our clients - a Leading Investment Bank. This is a permanent role.

Responsibilities:

• Develop and Execute test scripts, test conditions, input test data, and expected results for test phase/s assigned – ST, SIT, UAT, Failover Test, Capacity Test, and Performance Test
• Follow the defined testing standards and procedures
• Record defects, problems, and issues in accordance with the defined processes
• Work with the application team to resolve any issues that arise out of the testing process
• Inform QA Lead and QA Team of any issues that may affect the schedule or quality of the product or the testing process.
• Be responsible for test activities including development of test artefacts, execution of tests, reporting issues/defects to the project team, and follow up on issues for the assigned projects
• Solves problems using data-driven techniques and able to look for patterns in data
• Onshore coordination (India QA Team, Business Analyst, Development Team and Production Management Team Etc )

• 2-5 years of relevant experience
• UNIX / LINUX Commands. UNIX scripting skills will be highly regarded
• SQL scripting
• Knowledge on Testing tools

1. JIRA
2. Verifix

• Regular team buildings
• 18 leave days / Year
• Health Insurance
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• E-learning and certifications paths