Total 140 Others/Any it support executive job vacancies in Hong Kong, Kowloon

APM Monaco is looking for an experienced Assistant IT Service Delivery Manager based in our Hong Kong office. This role is a newly created position and will be reporting to Global IT Director – Infrastructure & Security in Guangzhou.

Responsibilities:

End user IT support in Hong Kong and Monaco office, include but not limited to:

• MacOS computer management & troubleshooting.
• Microsoft Office 365 (email, Teams, etc) and other business-related software tools.
• User account management, creation, delegation, permission, decommission, etc.
• Asset management including computer, iPhone, iPad, AppleTV, etc.
• Network management, mobile phone plan subscription, etc.
• IT devices procurement and provision.
• VIP support for high level management.
• Cooperate with other teams, provide IT values and efforts to achieve business target.

Manage IT related devices & support services for international boutiques.

• Boutique network management and troubleshooting.
• Windows PC & printing.
• Mobile device (iPad, iPhone) management via MDM.
• CCTV & Traffic Count system.
• Spotify & HiFi box.
• Device procurement, provision & delivery when necessary.
• Communicate with Area Manager/Store Manager for retail business needs, provide IT values accordingly.

Backend maintenance and supply vendor management.

• Regular visit to datacenter (located in Hong Kong) for maintenance & troubleshooting.
• Act as primary contact person for IT product & service vendor in HK: datacenter, networking, hardware & software services, etc.

Technical Skillset:

• Apple ecosystem, iOS, iPad OS, Apple TV, iCloud and especially MacOS. Be master of operation and troubleshooting.
• Microsoft enterprise technologies, AD domain, AAD, Microsoft 365.
• Networking technologies, LAN, Wireless LAN, WAN.

• Good understanding of Virtualisation technologies, VMWare and Cloud services.

Other Requirements:

• 7-10 years of relevant experience
• Good communication skills and enthusiasm for IT support service.
• Coordination, cooperation and team working ability.
• Native in Cantonese and fluent in English. French will be a plus.
• Flexibility to be on shift and support boutiques across different time zones.

Why Join APM?

• Global, Dynamic Team: Diverse and energetic workforce.

• Growth Opportunities: We support your professional development.

• Collaborative Culture: Teamwork and open communication.

• Comprehensive Benefits: Medical benefits, paid holidays, and generous employee discounts.

Don't wait to join APM Monaco! Click on APPLY NOW!

About the Role

As a Customer & Technical Support Specialist at Looking Glass, you will be a critical part of our Customer Experience & Product teams, providing exceptional daily & technical support to our customers. You will be responsible for troubleshooting issues - from the most basic to complex issues, routing tickets to the right teams, resolving incidents directly, and ensuring customer satisfaction.

Founded in 2014, Looking Glass is headquartered in Brooklyn, NY with additional operations in Hong Kong. We are committed to helping the world’s biggest brands, organizations, and millions of individual 3D creators around the world complete their journey into the holographic future. Our displays can be found on the desks of tens of thousands of creators around the world and our customers include the likes of Pixar, Nvidia, Disney, and LVMH.

Today, Looking Glass is committed to helping the world’s biggest brands, organizations, and millions of individual 3D creators around the world complete their journey into the holographic future.

Our ideal candidate is first and foremost customer and community centric and has the technical acumen to understand and respond to incoming inquiries.

This position is full-time and will be based in Hong Kong. This role will sit between our Customer Experience and Product team. 

Why we need you

We have the best customers and community, and our company is going to succeed or fail based on the experience they have with our products — from the minute they hear about our brand to when they receive their units and start creating holograms. When customers experience a challenge, they’ll come to us expecting us to make it right. That’s where you come in. When our customers encounter difficulties, whether it’s a missing shipment or a question about how to use their Looking Glass, you’ll help them get back on track. You’ll ask great questions, notice emerging patterns, write excellent bug reports, and figure out how to describe complicated things in really simple steps. While they may start frustrated or confused, you’ll leave our customers warmly supported and glowing with delight.

Here's what you'll be doing

• Taking care of our customers. You’re going to teach people about Looking Glass and you’ll answer questions and resolve challenges related to the most simple - shipments, returns - to the more complex - how do I even use the Looking Glass? You’ll pride yourself on your empathy, patience, and creative problem-solving skills. Our customers will rave to their friends about the outstanding customer service you provide. You’ll start by communicating with customers through email via our help desk, Discord and in some very exceptional situations may expand to a Zoom call to troubleshoot something quick. We’ll give you access to a huge knowledge base of answers and ideas, and you’ll draw on that resource and your own fantastic people-skills to provide a great response to each customer who reaches out. You’ll also help to build out our knowledge base with the acumen of using AI to help you work smarter 
• Learning. You’ll learn about our company, our product, and our customers. You’ll learn and use a number of tools, too, including HelpScout, Notion, and Discord. 
• Noticing what we can do better. In between customer interactions, you’ll notice patterns across our customer service team and come up with ideas about what we can do to improve.

Main responsibilities

• General & technical support: 
• Provide timely and effective technical support to customers via various channels (email, live chat)
• Troubleshoot and resolve complex technical issues related to installation, configuration, and usage of our products.
• Diagnose and resolve technical issues, and write accurate bug reports to our software and product teams.
• Incident Management: 
• Manage and prioritize incident tickets according to severity and impact
• Escalate critical issues to appropriate teams as needed
• Document incident resolution processes and add necessary tickets to knowledge base articles

You need these qualifications

• You are located in Hong Kong.
• You care about people, and you love finding solutions to customer challenges.
• You have a four-year degree or equivalent experience.
• You’re excellent at written communication and have provided support by email, chat or community forum with a proven track record to go with that.
• You have 2+ years of experience providing customer service in writing or over the phone.
• You have experience with ticketing systems like Zendesk, Freshdesk or HelpScout or similar for customer correspondence.
• You’re adept at asking good questions to clearly understand customer needs and narrow down possible solutions.
• You are comfortable using a computer and are experienced with a variety of software applications. You’re comfortable with email, documents, and spreadsheets and have used a ticketing system like HelpScout. You may be a savvy user of ecommerce, financial, shipping or warranty systems.

It would be nice if...

• You have experience working from home with geographically distributed teams
• You are personally passionate about what Looking Glass is building
• You’re experienced with one or more 3D software programs like Blender, C4D, Unreal or Unity. If not, you can learn with us!
• You are a creative & a creator yourself.

• Group medical insurance (including coverage for spouse and children)
• Dental and other medical allowance
• Study allowance
• 13th-month pay
• 15 days paid annual leave days per year
• 18 days of public and company holidays per year
• 5 days work week
• Flexible working hours
• Stock options

This role enhances brand awareness and engagement for StashAway in Hong Kong. As a Marketing Executive, you will lead marketing projects ) in an effort to strengthen our brand and business in HK. You will develop and implement strategies that align with Hong Kong and the group's company goals.

The ideal candidate is passionate about investing, thrives on audience engagement whether on webpage, email, social media or in events. This role requires a self-starter who is keen to bring creative ideas to the table and build compelling campaigns that drive action.

Responsibilities

• Brand & Marketing campaigns: Collaborate with regional and local colleagues to develop and execute brand and marketing campaigns for HK.
• Event Management and Promotion: Plan and execute in-person events and webinars, coordinating promotional campaigns and on-the-ground processes to maximize attendance and brand/product consideration.
• Partnership Strategy and Execution: Develop and manage partnerships with ecosystem partners, affiliates, and influencers to expand StashAway's reach and consideration.
• Social Media Oversight: Manage StashAway HK's social media platforms, crafting engaging content in collaboration with designers and copywriters to boost brand awareness and audience engagement.
• Performance Analysis and Reporting: Measure and report on the success of events and partnerships, using key metrics to optimize future strategies and initiatives.
• Content Maintenance and Updates: Assist in updating and maintaining website content to ensure accuracy and relevance.
• Cross-Department Collaboration: Work closely with cross-functional teams to ensure alignment of marketing initiatives with broader business objectives and goals.
• Marketing Strategy: Participate and contribute to the broader brand and marketing development as needed to achieve Hong Kong’s objectives.

Key Results

• Brand Visibility: Improved brand awareness and recall in Hong Kong, demonstrated by increased website traffic, brand search volume and time on site .
• Lead Generation: Increased  sign-ups and conversion rates.

• Educational Background: Bachelor’s degree in Business, Finance, Marketing, or a related field.
• Marketing Experience: At least 3 years of marketing experience in B2C industries, such as FinTech, Banking/Financial services, FMCG/Retail, or e-commerce.
• Investment & financial market acumen: Possesses an understanding and curiosity of personal finance, wealth management, investment products, and relevant industry trends.
• Partnership skills: Proven ability and experience to develop and manage partnerships that enhance brand visibility and expand company reach
• Social Media: Experience in managing social media to drive awareness and consideration for the brand.
• Writing Skills: Ability to do short-form and long-form copy in English or Cantonese is strongly preferred.
• Communication and Interpersonal Skills: Excellent ability to communicate and build strong relationships, with proficiency in English, Cantonese, and Mandarin.
• Entrepreneurial Mindset: Results-oriented approach with a proactive attitude towards work.
• Adaptability: Ability to work effectively in a fast-paced, dynamic environment.

Employee financial and physical well-being

• Compensation package: you will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: hospitalisation and surgical insurance which also includes, extensive outpatient coverage such as dental benefits and body checkups.
• Management fee discount: you will receive an employee discount on your asset management fees when you invest with StashAway.
  

Flexible work arrangements and policies

• Work-from-home policy: you may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: you may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: it should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: it’s important that you have a workstation that’s optimal for you wherever you are.
  

Learning and development opportunities

• Annual L&D budget: you will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.
  

Team bonding budget and initiatives

• Quarterly team bonding budget: we encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Nov): each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

About us

What We Do

StashAway is the faster way to reach your financial goals. As a digital wealth management platform, we design personalised portfolios and monthly investment plans based on your unique characteristics, and manage your portfolio with highly advanced investment strategies.

The company was founded in Singapore in 2016 with the ambition of expanding to other fast-growing Asia Pacific markets since 2018.

StashAway is led by its three founders, Michele Ferrario, former CEO of ZALORA Group; Freddy Lim, former Global Head of Derivatives Strategy of Nomura; and Nino Ulsamer, founder of several technology companies around the world.

Why We Do

We deliver sophisticated, personalized advice at a fraction of the cost of existing, basic solutions. Our advanced technology enables us to deliver to each investor a sophisticated investment strategy that was once only available to institutions and high net-worth individuals.

Traditional investment products charge between 1.25% and 5% in annual fees. At 0.2% to 0.8% in annual management fees, StashAway offers a convenient, digital user experience with personalised portfolios with no minimum balance, no restrictions for withdrawals, and real-person client service. We encourage individuals of all net worths with portfolios of any size to build their wealth.

Who We Are

Supported by prominent advisors, the StashAway team is committed to providing investment advice and client experience of the highest quality. Our team is made up of top-tier developers, designers, fund managers, creatives, and managers with diverse backgrounds from all over the world – currently representing Australia, Belarus, China, Denmark, France, Germany, Hong Kong, India, Indonesia, Italy, Japan, Malaysia, Poland, Russia, Singapore, Sri Lanka, Syria, Thailand, the United Kingdom, the United States, Vietnam, Greece, Lebanon and Zimbabwe.

StashAway has raised US$74M+ from reputed investors like Sequoia Capital India, Eight Roads Ventures and Square Peg.

We write our own rules, and do whatever it takes to build a meaningful product and service. We work hard, don’t cut corners, and love bonding over (lots of) food.

With regards to our culture, we want StashAway to (i) have a rewarding, diverse, radically candid and cooperative growth environment; (ii) where people work hard, take responsibilities and grow as individuals and as a team; (iii) embrace an open-minded meritocracy, and (iv) are ethical and compliant.

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

For this position, we are looking for an Application Support Engineer who can assist one of our clients - a leading investment bank.

Responsibilities:

The role involves mix of production support (70%) and business analysis (20-30%). In this capacity, you will be required to do functional and technical analysis of business needs, support internal clients, troubleshoot, and diagnose functional and technical issues in the production environment.

• Conduct functional and technical support on Research Website, CRM, Research workflow & distribution system
• Work closely with vendor and global development & application support teams to ensure smooth delivery of functional and technical requirement.
• Conduct system Quality Assurance Testing and assist in User Acceptance Test. Perform production deployment and system upgrade
• Analyze business requirement and provide support & solution
• Assist in project rollout and communicate timelines to business stakeholders.  
• Management and tracking of daily production problems and user requests, ensure effective and timely resolution and communications to the client. Regular interaction with business users, development teams, infrastructure teams on system related issues and enhancement requests.
• Maintain high availability of systems by continuously monitoring operation and performance.
• Coordinate with IT Security and Infrastructure team to build and maintain the platform
• Follow ITIL Application Support methodology to carry out incident and system change management procedures.
• Participate in support roster. Shift duty, weekend and holiday work as per requirements.

Competencies Required:

• Degree in IT/Computer Science with minimum 5 years of experience in Application Support
• Experience in web-based application, web analytics and data security
• Hands on experience on SQL.
• Hands on experiences on Excel / VBA and Java.
• Hands on experiences on Linux and Windows OS.
• Good command of both English and Mandarin (must)
• Process automation with Python and Shell scripting (not a must, but a plus)
• Exposure to system monitoring tools like Dynatrace and Geneos
• Self-learner, diligent, dependable and result driven team player.
• Working experience on fast paced environment is an added advantage.
• Good communication and interpersonal skills.
• Excellent problem-solving skill.

• Regular team buildings
• 18 leave days / Year
• Health Insurance
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• E-learning and certifications paths

We are actively seeking a highly motivated and experienced professional to join our team as an Institutional Sales Executive, based in Hong Kong. The successful candidate will play a crucial role in identifying opportunities and developing relationships with institutional investors and intermediaries with focus on the OTC digital asset space.

Responsibilities:

Customer Acquisition and Revenue Generation:

• Identify and cultivate prospects, leading to customer acquisition, retention, and revenues aligned with OSL’s Business Plan, with a specific focus on OTC trading.
• Manage all aspects of customer acquisition, including pipeline management, scoping, pitching, and onboarding.
• Lead business meetings and successfully close sales to institutional investors, consistently meeting customer acquisition and desk revenue targets.

Relationship Management:

• Ongoing management of key customer relationships, including account management, key account planning, and seeking opportunities for mutually beneficial interactions.
• Leverage the organization’s relationship with existing institutional accounts by developing and executing proactive, creative, and ongoing contact initiatives.

Collaboration and Strategic Alignment:

• Work seamlessly with other OSL functions, including Onboarding, Compliance, and Marketing, to continually improve acquisition and successful onboarding of new institutional customers.
• Implement strategies to encourage appropriate revenue generation from OSL institutional clients, including mechanisms for cross-selling and up-selling

• Bachelor's degree or above with a background in front office sales/relationship management.
• At least 2 years of financial sales experience, exposure inCryptocurrency or Paymentindustry is a strong advantage.
• Demonstrated history of successfully growing and managing a customer franchise.
• Strong existing relationships with institutional investors and intermediaries, preferably with allocations into digital assets.
• SFC Type 1 license holder is required (Can take exam after joining)
• Understanding of requirements to successfully operate within a regulated institution.
• Experience in, or understanding of, digital asset markets.
• Fluent verbal and written proficiency in English, Mandarin and Cantonese.
• Strong communication, analytical, organizational, and interpersonal skills.
• Ambitious, result-oriented, with a strong initiative and the ability to make independent decisions.
• Ability to align with the values of teamwork, integrity, strive for profitability, and innovation.

About OSL

Backed by Asia’s leading public fintech and digital asset company, OSL Group (863.HK), formerly known as BC Technology Group, OSL is the world’s first SFC-licensed and insured digital asset platform. Founded in 2018, OSL has an established history in the sector and is recognised by many as the leader in providing comprehensive regulated and licensed digital asset solutions. 

OSL offers custody, omnibus, tokenisation and wealth management services, which deliver institutional clients in addition to professional and retail investors access to the best-in-class digital asset platform, along with a fully regulated liquidity pool. OSL’s secured and insured hot and cold wallet infrastructure also ensures the safekeeping of digital assets with timely transaction settlements.

As the digital asset industry continues to evolve, so does OSL. OSL’s simple and tailored approach compliantly navigates international clients through the evolving digital assets environment.

Job Overview:

We are seeking a dedicated and experienced Executive Assistant to provide high-level administrative support in CEO Office. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple tasks efficiently.

Responsibilities:

• Manage executive calendars and schedule meetings and appointments
• Coordinate travel arrangements and prepare detailed itineraries
• Prepare and edit correspondence, communications, presentations, and other documents
• Conduct research and compile data to support executive decision-making
• Handle confidential information with discretion
• Assist in the preparation of reports, budgets, and presentations
• Anticipate the needs of the executives and proactively solve problems
• Liaise with other team members to ensure efficient communication flow
• Perform other administrative tasks as needed

• Proven experience as an Executive Assistant or similar role
• Proficiency in MS Office suite
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• Ability to multitask and prioritize tasks effectively
• Discretion and confidentiality
• Bachelor's degree in Business Administration or related field preferred
• Fluent in both Chinese and English are preferred

*** Key Summary ***
networking design and technologies across LAN, WAN, Data Centre and Cloud

Proficient in Palo Alto Networks Security Technologies

*** Key Responsibilities ***
Master various network security technologies, and have extensive experience in installing, configuring, managing network security products like Firewalls, Application Security, virtual networking, SD-WAN, Remote Access VPN, SASE, and cloud/virtualization platforms

- Collaborate with the customer’s security and network teams to establish trust and confidence
- Design, plan, document and oversee all aspects of complex network design and implementation projects involving diverse technologies
- Provide comprehensive guidance for developing and modifying security solutions.

Job Descriptions:

• Master various network security technologies, and have extensive experience in installing, configuring, managing network security products like Firewalls, Application Security, virtual networking, SD-WAN, Remote Access VPN, SASE, and cloud/virtualization platforms
• Collaborate with the customer’s security and network teams to establish trust and confidence
• Design, plan, document and oversee all aspects of complex network design and implementation projects involving diverse technologies 
• Provide comprehensive guidance for developing and modifying security solutions.
• Coordinate project schedules and resources with customers, engineers, vendors and third parties to deliver solutions on time
• Manage multiple projects effectively and work calmly under pressure 
• Mentor engineers to enhance their technical skills and improve service delivery
• Investigate, troubleshoot and resolve network and security incidents
• Serve as a point of escalation and assist engineers with projects and security cases
• Manage multiple projects effectively and work calmly under pressure 

*** Key Requirements ***
Must-have
 - 6 years of in-depth work experience in Network Security and Cybersecurity
 - Palo Alto Networks Certified Network Security Engineer
 - Degree holder in IT related disciplines or equivalent
 - Work experience in SI company / vendor / telecom

Good-to-have
 - Strong knowhow in Cisco networking e.g. OSPF, BGP, IPSEC VPN, and QoS

- certifications in Network Security product preferred

Job Specification

• Degree holder in IT related disciplines or equivalent
• Proficient in Palo Alto Networks Security Technologies and other its cybersecurity product solutions
• Minimum of 6 years of relevant in-depth work experience in Network Security and Cybersecurity, such as Network Security Infrastructure, CyberSecurity, SD-WAN, Application Security, Remote Access VPN, and other network related technology solutions.
• In-depth knowledge and experience in networking design and technologies across LAN, WAN, Data Centre and Cloud, particularly AWS and Azure. Familiarity with various networking vendors and their technologies, including CheckPoint, Palo Alto Networks, Fortinet, Cisco.
• Holder certifications in Network Security product such as PCNSE (Palo Alto Networks Certified Network Security Engineer) and relevant Cybersecurity certificates such as CISSP, CISA, CISM or CEH etc. is advantage
• Strong understanding of general Cisco networking e.g. OSPF, BGP, IPSEC VPN, and QoS
• Experience with common deployment patterns, including infrastructure solutions to support secure and resilient multi-site applications, and secure single and multi-tenanted virtual environments.
• Leadership skills and experience in engaging technical and business personnel to reach consensus on solutions across a broad group of stakeholders.
• Strong problem solving, analytical, interpersonal and communication skills in both written and verbal English and Cantonese 
• Candidates with more experience will be considered as the position of Senior Security Consultant

Health Insurance, Performance bonus, Birthday leave, Marriage leave, training sponsorship, Minimum 14 days of Annual Leave.

***Benefits***
 - Health Insurance,
 - Performance bonus
 - Birthday leave
 - Marriage leave
 - Training sponsorship
 - Annual body check

We are seeking a highly motivated and experienced Partnership Development Executive to join our dynamic team. This role will focus on building and nurturing strategic relationships with brokerage firms, specifically promoting our Omnibus products.

Key Responsibilities:

• Develop and execute strategic partnership initiatives with brokerage firms to drive the adoption of OSL's Omnibus products.
• Cultivate and maintain strong relationships with key stakeholders in the financial services industry to identify and capitalize on business opportunities.
• Conduct market analysis to understand industry trends and client needs, allowing for tailored presentations and solutions.
• Collaborate with internal teams to ensure seamless integration and delivery of products, enhancing the client experience.
• Provide ongoing support and training to partners to maximize product utilization and satisfaction.
• Monitor competitive landscape and market developments to inform strategic decisions and maintain a competitive edge.

• A minimum of 3-4 years of experience in enterprise sales or business development, preferably within the financial services sector.
• Proven track record in establishing and nurturing relationships with brokerage firms or similar entities.
• Strong understanding of financial products and services, with specific knowledge of Omnibus products being advantageous.
• Excellent communication and negotiation skills, with fluency in both Mandarin and English.
• Ability to manage multiple projects and client relationships in a fast-paced environment.
• Bachelor’s degree in Finance, Business, or a related field is preferred.

Backed by Asia’s leading public fintech and digital asset company, OSL Group (863.HK), formerly known as BC Technology Group, OSL is the world’s first SFC-licensed and insured digital asset platform. Founded in 2018, OSL has an established history in the sector and is recognised by many as the leader in providing comprehensive regulated and licensed digital asset solutions. 

OSL offers custody, omnibus, tokenisation and wealth management services, which deliver institutional clients in addition to professional and retail investors access to the best-in-class digital asset platform, along with a fully regulated liquidity pool. OSL’s secured and insured hot and cold wallet infrastructure also ensures the safekeeping of digital assets with timely transaction settlements.

As the digital asset industry continues to evolve, so does OSL. OSL’s simple and tailored approach compliantly navigates international clients through the evolving digital assets environment.

On behalf of our client - iCON Business Systems:

Company Overview

Founded in 1989, iCON Business Systems Ltd. is a distinguished and reputable IT solutions provider in Hong Kong, Macau and China. Highly regarded as an innovative technology enabler, we owns and develop our unique and distinctive leading-edge technology and skillsets in infrastructure operation, automation and management solutions. Most importantly, we have attained a high level of technical skill sophistication certified by global ICT technology vendors to help corporate and enterprise customers to achieve their Digital Transformation. Committed to Total Customer Satisfaction, we focus on providing and offering leading-edge and best-of-Breed Cloud and On-Premise IT technologies to major IT users in commercial, financial and government sector. We have strong partnership with a great variety of global IT vendors. The company is now looking for aggressive, mature and self-motivated individuals who wish to develop their career in the IT Industry to join us for the following position: 

What you’ll be doing?

• Selling and promoting our world famous CLOUD platform technologies, DevOps/K8S and AI solutions to corporate and enterprise clients
• Prospecting new customers, develop sales activities and achieve personal sales target
• Teaming up with Technical Consultants to design and offer best-fit solutions to customers
• Providing effective account management and after-sales services to customers
• Assisting to organize and participating in marketing events to develop new business opportunities
• Reporting to Sales Director

Who are we looking for?

• Diploma or Degree holder in business, IT or related disciplines of Tertiary Education
• Attaining Minimum 2 years solid IT sales experiences in enterprises or mid-market customers is preferred
• Good communication skill, fluent in Chinese and English
• Being aggressive, good problem-solving skills, and presentation skills
• Being Able to work independently and according to schedule
• Good knowledge of IT products and services
• Strong self-motivation and commitment to achieve sales target
• Candidate with less experience will be considered for the post of Sales Executive

Why you should consider this opportunity:

We offer attractive remuneration package with fringe benefits to right candidates. such as
 

• 15 days of annual leave
• 5 day work week
• Bank Holidays
• Year-end Discretionary Bonus
• Medical Insurance
• Mobile Network Sponsorship
• Career Development Prospect

Working Hour:

• Monday - Friday, 9:00am - 6:00pm

We offer comprehensive remuneration and benefits, on-going on-the-job trainings and excellent career opportunities to the right candidates. Interested parties please state clearly the position you are applying to with reference no. if any in the subject line and email us a full resume with CURRENT & EXPECTED SALARY.

All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified. Data collected will be used for recruitment purpose only.

FundPark is a fintech platform specialising in financing solutions for e-Commerce SME businesses. We believe that they are the backbone of the economy as they drive innovation and competition, create jobs, and contribute to economic growth. Unfortunately, traditional financial institutions often fail to serve their unique needs, leaving them without access to the working capital they need to grow and succeed.

At FundPark, we're here to change that. Powered by our proprietary credit model, cutting-edge technology, and real-time data, we provide efficient, effective, and flexible funding solutions specifically designed for e-Commerce SMEs to grow their businesses and take advantage of new opportunities as they arise. Our loan disbursement has already crossed $2 billion, helping over 18,000 e-Commerce SMEs to grow since inception.

About the role

We are looking for a candidate who is responsible and detailed minded with preferably 1-2 years experience in SME / commercial banking. In this role, you would work closely with Manager, Client Coverage / Vice President, Business Development to promote the trade finance solutions, assist in client onboarding with performing KYC/ AML due diligence as well as having close collaboration with different departments for customer onboarding. Aside from that, providing support to senior management as in reporting and managing the customer portfolio is expected.

What you need to do

• Assisting Manager, Client Coverage / Vice President, Business Development in customer onboarding from product introduction, credit approval and compliance due diligence, to loan agreement execution and credit limit activation
• Continuous support of customer enquiries
• On-going monitoring of customers’ credit position
• Assisting in building pipeline and driving loan book growth
• Support senior management for reporting, pipeline management as well as ad-doc tasks assigned

• Bachelor Degree in Business, Finance, Banking or related field is preferred
• Preferably 1-2 years’ experience in SME / Commercial Banking for customer onboarding
• Responsible and detail-minded in handling customers’ enquiries and internal documentation
• Fluent in English, Mandarin and Cantonese

Why FundPark

• Collaborate with a cohesive group of young entrepreneurs working towards peak performance
• Led and inspired by a team of experienced and visionary industry leaders
• An exclusive opportunity to be our part owner and share in the Company’s growth and success through participating in our Employee Stock Option Plan
• Join us at this exciting scale-up stage for ample development and career growth opportunities

Dental insurance, Medical insurance, Five-day work week

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot any issues, enhance system performance, and ensure the reliable delivery of our services. A strong technical background, especially in computer networking, combined with excellent customer service skills is essential for this role.

Responsibilities

• Monitor and maintain IT infrastructure, ensuring all systems are functioning smoothly.
• Provide technical support and troubleshooting for internal and client network issues.
• Collaborate with the Customer Operations team to solve technical problems encountered by clients.
• Work with Customer Operations to deploy, maintain and troubleshoot Kody equipment in customer's sites.
• Implement network configurations, maintenance routines, and system upgrades to optimise performance.
• Conduct regular network assessment and security audits to anticipate potential issues.
• Document processes, system configurations, and any issues encountered during operations.
• Assist in training clients on system functionalities and performance optimisation.

• Proven experience as a Network Engineer or in a related technical role.
• Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wifi radios, etc.).
• Experience with network security practices and monitoring tools.
• Proficiency in configuring and maintaining servers and network systems.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Strong verbal and written communication skills to effectively liaise with clients and team members.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Fluent speaking in: Cantonese, Mandarin and English

• We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.

• Annual learning and development allowance on training related to your role
• Hybrid work, only a few days a week in the office
• Possibility to travel to UK to meet with our UK/EU tech team members

The best of both worlds.  That is what a position with Infopro Digital offers you.  We are first a global company with 4,000 employees and annual revenues of over half a billion dollars, with a presence in 18 countries.  Through our market-leading brands, we serve five professional communities – risk and insurance, automotive aftermarket, construction, retail, and industrials – enabling our clients to make informed business decisions and create new opportunities.   

Secondly, our global brands focused on the financial services industry, known collectively as Risk Global, is a 300-person organization with offices in Hong Kong, London, Nashville, and New York.  Working at Risk Global means being part of a company that has strong financial backing, while at the same time giving you the power to truly make a difference.   

Risk Global portfolio of businesses include Central Banking, Chartis Research, Risk.net and Waters Technology.  Through our proprietary information platforms, we create unique market insight and technical content for senior risk, technology and trading professionals at banks, asset managers and insurers.  In addition, we create high-value marketing services and research solutions to service providers who seek access to our engaged communities.  

Our people are passionate about delivering the best possible outcome for the customers and markets we serve.  We are an impact-driven and entrepreneurial business that provides support while at the same time trusting great people to do great things.  We are collaborative and move fast, with our people developing new skills even faster. Thanks to our global reach and international locations, we celebrate and expect diverse perspectives, and we believe these add to the richness of our business.  We are committed to an inclusive workplace where everyone can be themselves.  We also realize everyone has a life outside of work, and we offer flexible solutions to make sure everyone has a healthy work-life balance.   

OVERVIEW OF THE ROLE  

The Infopro Digital Business Exec position is a team-oriented, quota carrying role that will focus on revenue generation for the Global Financial Market brands, specifically selling our Risk.Net, FX Markets and Waters Technology products to clients globally. This   role will sell enterprise access to our subscriptions and memberships to new clients, whilst working alongside the Account Management team to ensure clients buy our full suite of products.   The Business Development Manager will work with an entrepreneurial mindset that demonstrates drive, initiative, energy and a sense of urgency.  

You will work closely with senior leadership and cross-functional teams to develop strategic initiatives that support the company’s objectives in the financial services industry. You will be expected to leverage your expertise and networks to generate leads, close high-value deals, and expand the company's footprint in key global markets. 

KEY TASKS AND RESPONSIBILITIES  

• Strategic Planning: Collaborate with internal teams to develop and execute a strategic business development plan that aligns with the company's goals and targets in the global financial market. 
• Sales and Negotiation: Lead the sales process from lead generation to contract negotiations, ensuring the successful closure of deals. This includes conducting presentations, proposals, and product demonstrations tailored to the needs of financial institutions 
• Revenue Generation: Meet or exceed sales targets and KPIs, driving revenue growth through new customer acquisition and existing client expansion 
• Market Expansion: Identify and pursue new business opportunities across global financial markets, focusing on investment banks, asset managers, hedge funds, fintech firms, and other financial institutions. 
• Cross-Functional Collaboration: Work closely with other departments, including marketing, legal, compliance, and operations, to ensure smooth execution of contracts, onboarding, and service delivery. 
• Networking and Industry Events: Represent the company at global financial conferences, networking events, and trade shows. Establish a presence in key industry forums to build brand recognition and attract new business. 
• Reporting and Analytics: Regularly report on business development progress, sales pipeline, and market insights to senior leadership. Use CRM and other tools to track and manage sales activity and opportunities. 

KEY COMPETENCIES:  

• Negotiation Skills: Ability to navigate complex discussions, find win-win solutions and negotiate terms that support both short term and long-term business objectives.  
• Market Knowledge: A comprehensive understanding of the market and the full GFM product suit.  
• Communication Skills: Ability to articulate effectively and efficiently in front of C-Suit level prospects and clients.  
• Adaptability, Resilience and Self-Motivation: Front line sales is a tough role, this person must have the ability to keep going and have the required self-motivation to put in the hard yards to ensure success. 
• Excellent Time Management: Must have the ability to spin a lot of plates. Having various ongoing deals in play at any one time whilst not losing sight of any next step.  
• Goal Oriented: Must be motivated by sales targets and consistently striving to meet or exceed them. 
• Tech Savvy: Being proficient with Customer Relationship Management (CRM) systems to track interactions, follow-ups, and progress on leads. 

• A minimum of 1-3 years of successful proactive business development, sales, marketing, or lead generation/enablement experience 
• Bachelor’s degree preferred 
• Experience selling business to business (B2B) with a track record of overachieving sales goals 
• Must live within commutable distance of our London office and commit to being in at least 3 days a week 
• An understanding of financial concepts and principles as they relate to clients’ needs is a strong plus 
• Additional language is a bonus, but not a requirement

We know great people make great companies. Infopro Digital is defined by people and passion, and powered by knowledge and innovation. Everything we do is centred on trust, integrity and respect. Our collaborative approach drives creativity across our markets; and our focus on giving teams ownership allows us to build an entrepreneurial culture where our people and brands can thrive and grow.

We run a Foundation which supports a number of charities. Staff can volunteer to contribute their skills and expertise to make a meaningful difference to the lives of others.

In addition to a competitive salary we offer the following benefits:

• In addition to a competitive salary, we offer a number of benefits, including:
• Pension
• Employees’ Compensation
• Life Assurance
• Medical Insurance
• 20 days annual leave
• Maternity leave (14 weeks with 80% pay upon completion of a continuous contract for not less than 40 weeks)
• Paternity leave (5 days with 80% pay upon completion of a continuous contract for not less than 40 weeks)
• Compassionate Leave
• Employee Referral Scheme
• Rental Reimbursement Scheme

Our foundations and values :

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment. 

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams. 

Who are we

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities. 

Infopro Digital connects professional communities. 

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, our customers make informed decisions and companies develop their business and sustainable performance.

#INDPREM

Your responsibility would be to ensure the acquisition of new Japanese suppliers in order to grow the EV network of assessed companies, boost response rates, and drive value throughout the EcoVadis onboarding experience.

You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

 

Responsibilities:

• Engage with customers via phone, email, tickets, webinars, etc to accompany them during the onboarding process, solve their queries and increase response rates for the APAC markets and ultimately convince them to adopt our EV solution
• Identify and target “high value” customers (i.e outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics
• Manage, monitor and drive your portfolio to maximize conversion
• Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow
• Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
• Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections
• Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation
• Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc).
• Additional responsibilities related to the function may be required

We are looking for an energetic and entrepreneurial individual to take on the role of Executive Director, overseeing the Crypto Tech and Operations division. The ideal candidate will possess extensive experience in regulated crypto exchanges or pertinent fintech firms within key jurisdictions, including Hong Kong, Singapore, or the United States. A demonstrated ability to foster product innovation and business expansion, complemented by robust industry knowledge and a strategic perspective, is essential to influence the future of our global crypto offerings at FUTU Group.

Strategic Leadership

- Establish and implement the strategic roadmap for cryptocurrency products and exchange operations, ensuring alignment with the company's growth objectives.

- Propel business expansion by identifying and seizing market opportunities within the cryptocurrency and digital asset sectors.

- Formulate innovative product strategies that distinguish the platform and address the evolving needs of customers.

Product Development

- Direct the design and launch of new cryptocurrency trading features, staking options, and other pioneering products compliant with regulatory standards across various jurisdictions where FUTU Group operates.

- Collaborate with cross-functional product and business teams to provide an exceptional user experience.

- Examine market trends and competitive activities to enhance product offerings and sustain a competitive advantage.

- Ensure the seamless integration of cryptocurrency services with broader financial products, such as stock trading and wealth management platforms at FUTU Group.

Assistance in Exchange Operations

- Support the Global Head of Crypto in ensuring the efficient operation of a cryptocurrency exchange platform, prioritizing high reliability, security, and adherence to international standards.

- Cultivate relationships with liquidity providers, custodians, and technology partners to enhance the exchange ecosystem.

- Foster business development opportunities for a regulated cryptocurrency exchange.

Team Building and Stakeholder Management

- Construct and lead a high-performing team across product, operations, and technical functions.

- Serve as the principal point of contact for regulators, partners, and industry stakeholders.

- Promote a culture of innovation, accountability, and a customer-centric approach within the team.

Experience

- Relevant experience in cryptocurrency within prominent markets such as Hong Kong, Singapore, or the United States, demonstrating a history of fostering business growth and achieving operational excellence.

- A minimum of 5 years of experience in product development, exchange operations, or leadership positions within the cryptocurrency or Web3 sector.

Skills

- Fluent in English; proficiency in Chinese is a plus.

- Possesses strong business acumen and an entrepreneurial mindset to effectively identify and seize growth opportunities.

- Extensive knowledge of cryptocurrency markets, trading systems, and blockchain technology.

- Exceptional communication and leadership abilities, capable of managing cross-functional teams and fostering stakeholder relationships.

About the Role

We are looking for a highly organised and dependable HR professional to join us as a Talent Acquisition Executive. You will support Areas of Responsibility (AORs) in our business with all aspects of recruitment.

In this role, you will be the primary point of contact for recruitment in your AOR; you will work closely with Hiring Managers to source market-leading candidates and then guide them through the recruitment life cycle.

Fast-track your career progression, join an internationally diverse work environment and be a champion of guest service.

Duties & Responsibilities

• Candidate attraction, ensure that you are using every avenue available, from advertising, and networking to attending career days, to attract the best candidates for the vacancies you are working on
• Develop strong working relationships with Hiring Managers in the business driven by regular communication
• Fully utilize our recruitment software, ensuring the areas you are responsible for are up to date
• Oversee and take ownership of the complete recruitment life cycle from taking the initial job brief, advertising, screening candidates, arranging interviews, and offering or regretting candidates
• Conduct professional and in-depth first interviews with candidates
• Admin responsibilities, collecting references, writing interviews, and any other admin tasks

• Minimum of one year’s experience in talent acquisition, recruitment, or resourcing, ideally within the F&B sector
• Experience in volume recruitment and recruitment software
• In-depth understanding of the Hong Kong labour market
• Strong sense of accountability
• Highly organised with solid administration skills
• Capable of working from own initiative
• Works well in a fast-paced and dynamic environment
• A team player with a love for interacting with a wide variety of people, with excellent interpersonal and communication skills
• Solid Business acumen, comfortable with data and figures

• 50% discount at all our restaurants
• Medical insurance
• Birthday gift certificate
• Fun and welcoming international work environment

Discover more about your next adventure: https://piratagroup.hk/our-story/

• Provide full spectrum of personal and business support to Senior Executive
• Liaise with internal and external parties for business activities, project management, etc.
• Manage calendar, coordinate meetings, events, organise daily schedules and travel arrangement
• Handle business correspondence, confidential documents and other administrative duties
• Prepare reports, budgets and expenses claims
• Assist with business pitching such as tender / proposal preparation and presentation materials
• Participate in ad-hoc tasks and projects as assigned

• Bachelor Degree or above, or equivalent qualifications at HKQF level 5
• At least 1 years relevant working experience from secretary role
• Well organized, attentive to details, able to handle multi-tasks with strong sense of responsibility
• Excellent communication and interpersonal skills
• Excellent and professional written and verbal English communication skills
• Good command of spoken and written Chinese
• Proficiency in MS Office
• Immediately available is highly preferred

• Attractive remuneration package 

• Career progression opportunities 
• Discretionary performance bonus 
• Medical & Dental insurance  
• Birthday leave 
• Anniversary leave 
• Study leave 
• Study subsidy scheme 
• Employee property loan / personal loan scheme 
• Numerous other staff benefits 

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro-SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 2 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Audit : Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff with an intact startup mindset. 

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

About the role:

We are looking for someone who is excited about the below Mission and Outcomes over the next 6-12 months.

Mission: Lead by example to help create a high-performing, engaged and scalable inbound Sales team for Sleek in Hong Kong.

Outcomes: 

1. Convert inbound leads into new business, using your experience and skills to improve upon existing lead conversion ratios
2. Become a specialist in Sleek’s market and Sleek’s offerings, thereby adding value to all leads (converted or not)
3. Through your above-average listening and communication skills, provide a professional and delightful experience to prospects, helping to grow word of mouth and brand value for Sleek in HK
4. Team up with other inbound Sales reps in HK, sharing feedback and tactics in an empathetic and patient manner
5. Maintain a clear and tidy pipeline of opportunities in HubSpot, ensuring reporting is timely and accurate
6. Identify and communicate improvement opportunities (processes, pitch, pricing, ..) to HK Country Manager, Sleek’s Head of Sales and Sleek’s CRO
7. Collaborate and share learnings with other inbound Sales team members serving Singapore, Australia and the UK markets

To do this, you will have a minimum of 5 years experience in Sales and based in Hong Kong.

• Ideally, most of your recent Sales experience will have been in inbound Sales.  And ideally, you will have held your last two roles for at least 18 months (barring exceptional circumstances).
• Most of your selling experience will have been in B2B or SaaS and/or services similar to what Sleek offers in Hong Kong.
• Proficiency in both written and spoken English and Traditional Chinese is required for this role. Knowledge of Simplified Chinese is considered an advantage.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

A great listener: Our prospects need to feel heard and understood by you.  You will present in a kind, calm, warm, attentive manner - working cooperatively to help solve the needs of our potential customers and never interrupting them.

Data driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations  with kindness build empathy, trust and great working relationships. 

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 2-3 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and options to work remotely up to 30 days a calendar year.  Additionally, you’ll be able to access our HK$ 7,000 pa flexi benefits scheme for home office equipment or health and fitness expenditure.  Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

About the interview process

The successful candidate will participate in the below interview stages. 

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability. Whether the interviews are held over video call or in person will depend on your location and the role. 

Introductory call

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role

Case study 

• You’ll have a ~45 minute chat with the Hiring Manager, where he or she will give you some real-life challenges that this role faces, and will ask for your approach to solving them

Career deep dive + Behavioural fit

• A ~60 minute chat with the Hiring Manager to discuss your last couple of roles in more detail
• Then, a ~60 minute chat with a member of the leadership team to understand how you work

Reference interviews

• We’ll have 2-3 short phone or video calls with references that you provide to us
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

We are looking for someone to join the Solution Operations team as E-Bundle Disputes Support, reporting to the Solution Operations Managers. As a client facing role, you’ll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across Litigations, Arbitrations, Inquests and Inquiries. In doing so, you’ll work closely with the remainder of the Solution Operations team and other departments in a fast-paced, dynamic environment to ensure we are continuing to offer an effective external service whilst developing internal processes and systems.

With the ‘People make Opus 2’ as a core value, we are looking for an enthusiastic, proactive and computer literate individual who demonstrates a keen desire to progress through the team and build a career at the company.

Duties and Responsibilities

• Hands-on disputes technology support including the management of electronic documentation, involving the upload and organisation of material in accordance with client instruction.
• Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.
• Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries.
• Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
• Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
• Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached.
• Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
• Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.
• Prompt and accurate recording of task information for billing.

Person Specification

• Bright and engaging, with a willingness to learn and proactively use own initiative.
• Ability to work individually and within a team.
• Strong attention to detail with the ability to juggle tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes and systems.
• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
• Good spoken and written English essential, spoken Cantonese and/or Mandarin and written Chinese (traditional and/or simplified) an advantage.
• Experience working in a professional, client-facing support role, preferable in the legal technology industry.

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• A competitive salary and benefits package
• 22 days annual holidays, flexible working, and length of service entitlement.
• Health Insurance.
• Loyalty Share Scheme.
• Maternity Protection.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office space.

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

For this position, we are looking for a Desktop Support Engineer to assist one of our client - a leading European bank to provides support for basic incident resolution and requests reported to the regional service desk.

Responsibilities:

• Provide daily technical support and handle requests from end users based in Hong Kong office.
• Resolve cases received from tickets, emails and walk-ins.
• Create and update cases via ticketing system.
• Handling of desktops, laptops and mobile phones.
• Maintain system documentation, hardware & software inventory.
• Provide other IT-related support as required.
• Participate in projects.
• Perform other ad-hoc duties.
• Knowledge on desktop, networking, and general PC applications, like Microsoft 365.

• Able to work in shift hours: (Monday to Friday, 8:30am to 5:30pm / 9:00am to 6:00pm / 9:30am to 6:30pm).

• Minimum 3+ years with hands-on experience in IT helpdesk or desktop support position.
• Self-motivated, strong problem solving and analytical skills.
• Able to work with minimal supervisions.
• Knows how to use or have a knowledge on Active Directory, ADSI, Computer/Configuration Management, DFS Management, DHCP, DNS, Event Viewer, ODBC Data Sources, Print Management, Registry Editor, Remote Desktop, System Configuration, Task Scheduler, Control Panel, SCCM, Command Prompt, PowerShell, etc.…
• Has basic knowledge and troubleshooting related to Networking: TCP/IP, VPN, Switches, Cable Patching
• Has knowledge in writing scripts (in any programming languages) or macros will be an advantage, but not required.
• Knows how to support and troubleshoot Windows 10/11 requests/problems.
• Knows how to use or have a knowledge about Microsoft products such as, OneDrive, Outlook, Excel, Word, PowerPoint, OneNote, Teams, Skype for Business, Visio, Access, Microsoft Endpoint Manager – Microsoft Azure, Microsoft Intune
• Knows how to support and troubleshoot any Microsoft Office request/issues.
• Experience in handling/managing Hardware Support and Maintenance such as:
      a. Laptop, desktop, docking stations and other computer peripherals):
          o Maintenance: hardware configuration, software/application installation, BIOS & Device Driver upgrades
          o Knows how to support and troubleshoot any hardware requests/incidents

    b. Mobile phone (iOS and Android)
        o Maintenance: mobile configuration, work (business) software/application installation and upgrades
        o Knows how to support and troubleshoot any mobile requests/issues

We are looking for someone to join the Solution Operations team as E-Bundle Disputes Support, reporting to the Solution Operations Managers. As a client facing role, you’ll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across Litigations, Arbitrations, Inquests and Inquiries. In doing so, you’ll work closely with the remainder of the Solution Operations team and other departments in a fast-paced, dynamic environment to ensure we are continuing to offer an effective external service whilst developing internal processes and systems.

With the ‘People make Opus 2’ as a core value, we are looking for an enthusiastic, proactive and computer literate individual who demonstrates a keen desire to progress through the team and build a career at the company.

Duties and Responsibilities

• Hands-on disputes technology support including the management of electronic documentation, involving the upload and organisation of material in accordance with client instruction.
• Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.
• Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries.
• Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
• Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
• Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached.
• Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
• Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.
• Prompt and accurate recording of task information for billing.

Person Specification

• Bright and engaging, with a willingness to learn and proactively use own initiative.
• Ability to work individually and within a team.
• Strong attention to detail with the ability to juggle tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes and systems.
• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
• Good spoken and written English essential, spoken Cantonese and/or Mandarin and written Chinese (traditional and/or simplified) an advantage.
• Experience working in a professional, client-facing support role, preferable in the legal technology industry.

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• A competitive salary and benefits package
• 22 days annual holidays, flexible working, and length of service entitlement.
• Health Insurance.
• Loyalty Share Scheme.
• Maternity Protection.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office space.

About Us

Voysey Brands acquires and operates brands that have captured the hearts of discerning clients. With a focus on high-end brands, we are dedicated to becoming a quintessential house of brands for the 21st century. We currently own 34 brands with sales from over 20 countries. Our headquarters are located in Helsinki and we have a regional office in Hong Kong. Our company operates exclusively in English.

We are seeking a dynamic and skilled individual to join our team in Helsinki. As an E-commerce and Brand Marketing Executive, you will play a vital role in driving the growth and success of our high-end brands in the digital space. You will be reporting directly to our Managing Director.

Your responsibilities will include:

• Manage and optimize e-commerce platforms.
• Develop and execute effective marketing strategies to enhance the online visibility of our brands.
• Oversee content creation and management, including product descriptions, images, and promotional materials.
• Collaborate with external partners, such as digital agencies and technology providers, to support e-commerce initiatives.
• Respond to and manage customer inquiries, ensuring exceptional customer experiences.

We are looking for someone who

• Strong understanding of e-commerce platforms, tools, and best practices.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration abilities.
• Ability to work in a fast-paced, results-driven environment.
• Flexibility to adapt to changing priorities and deadlines.
• Detail-oriented with a strong focus on accuracy.
• Knowledge of SEO and SEM strategies is a plus.
• Familiarity with social media platforms and their role in e-commerce is a plus.
• Fluent in English.

• Private Health Insurance
• Training & Development
• Lunch, sport & culture and transport benefits
• Autonomy and exposure to learn and grow
• International and fast-paced work environment 
• A meritocratic culture with a ‘best idea wins’ mentality

Technical Support Engineer (APAC)

Based: Shek Tong Tsui, Hong Kong 
Term: Permanent, Full time
Salary: HKD $235,000pa

The Role:

As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries. 

Key responsibilities include:

• Act as focal point for all technical and non-technical enquiries relating to the Focusrite/Novation product lines, E-Store, product registration and software activation in a timely, friendly, problem-solving manner via email, phone and live-chat.
• Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
• Coordinate warranty and non-warranty repair bookings for dealers and customers.
• Represent the Technical Support team and our customer base during the development phase of exciting new products.

Skills and experience required:

• The ability and readiness to work well as part of a team
• Knowledge of audio interfaces, MIDI control, home/studio recording setups and music production
• Experience with Mac OS and Windows systems
• DAW knowledge (e.g. Pro-Tools, Logic, Cubase)
• A polite, patient and helpful phone manner
• Experience dealing with customers
• One weekend working day required per week E.g. Sun-Thurs).
• Fluent in English and Chinese (Mandarin & Cantonese) to a high standard.

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, Health Cash Plan, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.

SUMMARY

This role will be based at the Regional HR Office in Hong Kong to provide a full spectrum of HR support, including Recruitment and Compensation & Benefits Administration for Hong Kong, Macau, Australia and Singapore.

RESPONSIBILITIES

• Responsible for support full spectrum of human resources functions, including, but not limited to, compensation & benefits administrations, talent acquisition and employee relations management for assigned countries
• Provide Payroll and C&B administration support including payroll calculation, MPF, taxation, leave management, employee compensation, medical and insurance etc
• Manage the full recruitment cycle, from job postings, interview arrangement, contract preparation and on/off-boarding
• Ensure HR related policies and procedures are followed and review regularly to reflect up-to-date employment law and best practice 
• Prepare HR related data for cost allocation and tracking
• Provide current human resources related advice, guidance and support to our employees
• Upkeeping accurate employment records and database
• Support in preparing and consolidating HR related analysis and regular reports
• Organize staff activities and related events
• Assist in the day-to-day HR operations, HR related projects and ad hoc tasks assigned

• Degree holder in Human Resources, Business Administration or related discipline 
• Minimum 5 years’ of relevant experience in retail industry
• Well versed in Hong Kong employment legislations and other statutory ordinances 
• Candidate with experience in Singapore and Macau payroll would be an advantage
• Independent with ability to multi-task and to stay highly organized in the event of fast changing retail environment and competing deadlines
• Excellent command of written and spoken English and Chinese
• A team player with excellent interpersonal skills, good analytical and problem-solving skills
• Responsible, proactive, mature with positive attitude; eager to learn
• Detail-minded and being able to work under pressure 
• Proficient in Microsoft Office applications (eg PowerPoint, Excel, Word)
• Immediately available is preferred

Our client offer 5-day work week, medical scheme, dental plan, life medical, discretionary bonus and good career prospect to the right candidate.

*** Key Responsibilities ***

 - Achieve the insurance sales targets by collaboration with the assigned Customer Relationship Managers/branches

 - Drive tactical programs to develop a robust insurance culture on need based financial planning to affluent segments

 - Ensure sales staff are capable to cross-sell various types of insurance products and able to deliver innovative products to our customers

 - Implement the Group’s/Bank’s Compliance policy by managing compliance risk, ensuring adequate compliance resources are in place and training is provided, fostering a compliance culture and optimizing relation with regulators

*** Key Requirements ***

Must-have

 - Minimum 5 years' experience in insurance sales in banking (Sales experience in universal life insurance policy is preferable) 

 - Proficiency in both verbal and written English, Cantonese and Putonghua

 - Customer centric mindset and ability to manage complex interactions effectively

 - HKCEE / HKDSE (with at least passes in Chinese and Mathematics OR English and Mathematics at Grade E / Level 2 / ""Attained"" or above) plus relevant work experience

Good-to-have

 - University degree in a related discipline and preferably with relevant qualifications such as CFA, CFP or CFMP

 - Good communication, interpersonal and analytical skills

 - Strong self-motivation and drive to succeed, with ability to work under pressure

 - Shown strong situation awareness, strong desire to learn and able to work in Agile environment

 - Advocate of openness, able to create a cohesive teamwork and inspire others

 - High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

***Key Selling Points***

 - Excellent growth opportunities in career path advancement

 - Working location: to be determined after training

 - Birthday Leave

 - Staff Mortgage upon completion of 6-month probation

 - Medical Insurance

 - Maternity Leave

About the Role

Pirata Group is seeking a talented Executive Chef to lead our Italian cuisine restaurants. You'll oversee kitchen operations, ensure top-notch food quality, and drive menu innovation for our expanding Italian concepts. 

Duties & Responsibilities

• Ensure compliance with all restaurant policies, procedures, standards, specifications, guidelines, and training programs in a timely manner.
• Monitor, direct, and teach food hygiene standards, kitchen safety procedures, and Back of House operations.
• Train all restaurant staff in food knowledge and technical skills, continuously striving to develop them in all areas.
• Oversee the recruitment of the Back of House team, optimizing kitchen productivity, and ensuring all departmental duties are met within company targets.
• Set and maintain high standards of food quality, ensuring consistency in flavor, presentation, portioning, seasoning, and timing of all food items served. Personally check every dish and give each plate the “final touch.”
• Create new dishes and contribute to menu development.

• Extensive experience in Italian cuisine and the ability to execute authentic Italian dishes
• Multi-unit kitchen management experience
• A proven background in training and teaching in the kitchen
• An in-depth understanding of food purchasing and costing software
• Production kitchen experience
• Excellent communication and interpersonal skills
• Able to meet deadlines effectively and efficiently.
• Fluency in English is a must
• Embodies our behavioural values - Teamwork, Be Nice, Commitment, and Positivity

• Highly competitive bonus tied to revenue
• Medical & Dental Insurance
• 50% discount at all our restaurants
• Annual return flight to your home country for international candidates

Discover more about your next adventure: https://piratagroup.hk/our-story/