Total 5 operations engineer job vacancies in Sheung Wan

About Hex Trust

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

About the job

Responsible for monitoring the digital asset custody technology stack to ensure the stack is operational 24x7, stable and has sufficient capacity. Provide timely root cause analysis of platform and application incidents, involving the key resources as needed, so we can quickly restore normal operation.

Building out automated solutions for complex operational problems using industry best practice and cloud native technologies. Actively seek out innovative solutions towards operational excellence and coordinate proactively with development, operations, and the wider platform team to improve system availability, security, performance, and maintainability.

Responsibilities

• Ensure continuous, scalable and robust operation of our production environments. 
• Collaborate closely with the development teams in a fast-paced delivery environment to foster the SRE mindset as part of the software development process. 
• Codify and rollout shared tooling and process/service to enable development teams continuously deliver new features while improving non-functional requirements such as system availability, security, performance, and maintainability. 
• Working with development and DevOps to ensure the appropriate level of component redundancy and infrastructure capacity is in place.
• Proactively analyse events and provide ongoing recommendations to incorporate process improvements to prevent service impacting incidents.
• Manage Level 1 through to Level 3 production support.
  

• 2+ years in SRE or Production Support within experience in the financial industry, or managing business critical systems requiring 99.9% uptime.
• Proven background in hands-on production / application support.
• Expert proficiency in Linux, Shell Scripting, Monitoring and Instrumentation tools.
• Comfortable working with developer tools such as GIT, JIRA and Notion.
• Familiar with Node JS, MariaDB/MySQL and managing automated build/deployment pipelines (e.g. GitLab, Ansible).
• Familiar with Kubernetes clusters
• Strong problem-solving skills and be a confident communicator.
• Ability to work independently and comfortable to tight schedules.
• Bachelor’s Degree in Computer Science or related subjects.
• Excellent communication skills in English.
  
  

Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority.

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Part of The Brandtech Group, fifty-five is a data consultancy helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer experience.

Headquartered in Paris with offices in London, New York City, Hong Kong, Taipei, Shenzhen, Shanghai and Singapore, the data company was named by Deloitte as one of the fastest-growing tech firms in Europe, thanks to its unique technology approach combining talent with software and service expertise. We’ve been working with brands to help them thrive in a multi-channel, digitized world since 2010, through the strategic use of data and marketing technologies, and the astute coordination of their partner ecosystems.

As part of the company’s further expansion into cloud services, fifty-five is currently hiring for a regional position in Hong Kong.

A successful Cloud Data Engineer must understand our customer’s needs, be well-versed in questions about cloud environments and building digital analytics solutions on the cloud, and be familiar with data engineering on the cloud. The ideal candidate should also be aware of the importance of quality deliverables, respectful of deadlines, and able to articulate the business value of projects as well as technical considerations in clear terms.

• Design and implement data architectures and pipelines for cloud and digital analytics projects on cloud
• Deliver hands-on technical services, such as cloud migration, data migration, data transformation, data warehousing, data visualization, and advanced data analytics
• Set up CI/CD pipelines and deployment workflows to ensure proper integration of cloud infrastructure and data pipelines across environments
• Streamline and automate processes to ensure the efficiency and cost-effectiveness of digital analytics platform
• Work with our technology partners and the digital analytics team to assist in pre-sales work delivery such as contributing to RFP responses and demos for new project opportunities
• Work with the Global Engineering team to develop and execute POCs for cloud and data projects, showcasing our solutions and demonstrating how they meet customer needs

• University degree in Computer Science, Information Systems or other related disciplines
• At least 1 year of hands-on experience in cloud data platforms on AWS, Azure, and GCP
• Fluent in spoken and written English and Cantonese
• Self-motivated, self-organized and strong problem-solving skill
• Experience in microservices and API development with Java and Python
• Knowledge and experience in Big Data, Data Science and Cloud technologies
• Experience in website and application development and tracking
• Professional cloud certification holder (GCP, AWS, and Azure)
• Client facing experience to be presentable and able to translate complex technical concepts into layman language
• Knowledge of version controlling, DevOps practice, containerization, and Agile

• Exposure to cloud automation, marketing platforms, and media data analytics projects
• Opportunity to work with our global consulting and engineering teams to engage our clients from diverse industries around the world
• 20 days Annual Leave
• Extra medical coverage, including inpatient and outpatient
• Work remotely (Maximum 2 days a week Work From Home policy)
• Regular team activities including TGIF, team lunch and Off-site!
• A multicultural environment with employees from over 20 countries
• Values centered on excellence, caring and sharing
• Continuous (and certified) training on the digital ecosystem and technologies (initial training for all new employees, followed by ongoing training sessions, etc.)
• Particular importance given to work-life balance and the right to disconnect

The opportunity of taking part in internal projects such as The Data Hive (a “tech for good” project initiated by fifty-fivers, whose aim is to put knowledge and expertise at the disposal of charitable organisations) or Women@55 (a committee with the aim of discussing gender equality and the role of women in consulting, Tech and at fifty-five)

fifty-five encourages diversity and is committed to guaranteeing equal treatment of all applications, regardless of gender, age, origin, sexual orientation, state of health or political or religious opinion.

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends and ideas become a reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

DAY IN THE LIFE OF

LM

We are looking for an entrepreneurial, ambitious, personable and business-savvy Location Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Location Manager works closely with the Senior Location Manager, General Manager, Operations Manager and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they need to pass on their knowledge through training their team. They are inspirational and accountable for the performance of the business, their team and themselves.

ADMINISTRATION AND FINANCE

• Responsible for all finance such as petty cash, invoicing, receipt of payments and management reports.
• Ensure the community team is trained on all required administration and finance tasks required for their job.
• Ensure your team meet the financial deadlines, report accurately and have the knowledge to be able to deliver what is expected.
• Responsible for ensuring inventory is complete and ordering is within the set budget.
• Obtain and analyse P&L reports, and conduct variance analysis when required.
• Responsible for ensuring billing is complete and that aged receivables are followed up with minimalising late payments and ensuring month-end finance reporting can be completed on time.

MEMBER EXPERIENCE AND OPERATIONS

• Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table and create an action plan to exceed the expectations of every member, improving the overall member experience.
• Ensure the community team have the tools and knowledge to adequately solve member-related issues to help foster a collaborative community, train your team and step in when needed.
• Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement.
• Responsible for the overall cleanliness and upkeep of the space is up to standard, including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc. working with and coordinating the team to deliver exceptional standards.
• Responsible for reporting and following up with the New Projects team regarding maintenance and improvements and ensuring that costs align with the set budget.
• Conduct quality control checks, and address and solve issues immediately.
• Ensure you and the team deliver a personalised, high-quality member experience.
• Oversee all daily operations of your location (front desk services, event planning, social media marketing of the space, etc.).

SALES

• Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times.
• Notify, manage and work alongside internal teams to ensure a high retention rate of current members.
• Develop strategies to drive sales, increase revenue and interest for your location.
• Ensure that all enquiries are followed up on and that negotiations and closure are taking place.
• Manage the team and take responsibility for actively seeking and following up on leads, various membership sales, packages, negotiations, flex membership sales, private events and closing deals to meet sales targets.
• Conduct high-quality, informative tours, and ensure that juniors are trained and mentored, providing them with feedback and areas for improvement to ensure every potential member has an exemplary tour and experience..
• Responsible for maintaining the relationship with the landlord of your location, with the support of your seniors.

CONTENT AND EVENTS

• Ensure events are executed to a high level and are related to the community’s interests, giving support where needed. Report on member feedback to the Events Team.
• Ensure you and the team are actively driving collaborations and partnerships across a range of different industries and train the team on this process where needed.
• Ensure the Community team and Art Department produces event collateral in a timely manner and to a high standard.
• Ensure you and the team update social media pages (IG stories, Facebook posts, etc.), create engaging content and attend training needed to complete the task.
• Ensure the event calendar and notice board are regularly updated by the team.
• Attend and support external and internal events, be representative of all locations and be an ambassador of the events by encouraging others' attendance.

PEOPLE

• Set SMART personal and professional goals for the team, and assist with training and coaching individuals to achieve them.
• Responsible for onboarding, training, developing and reviewing your team's performance.
• Sit in interviews with a senior manager for your team, asking questions and giving feedback to conclude an overall decision to build your team.
• Provide your team with essential training, coaching, and mentorship to attract, grow and retain a solid and successful team.
• Actively work and develop on your own growth to better yourself for you, your team and the business.
• Work closely and coordinate with the People Team to track each team member's training and progression.
• Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication.

• Three to Five years experience in a customer-facing leadership position, ideally within sales and events.
• Personable with strong verbal and written communication.
• Exceptionally organised with the ability to multitask.
• Thrives under pressure and is solution-oriented.
• University Degree is an advantage.
• Proficient in basic computer skills.
• Good business acumen.
• Prior experience in coworking, real estate, or startup business would be an advantage. 
• Fluent in English, Cantonese is a plus.

• A competitive salary is reflective of your growth.
• Variety of discounts across our growing industry partners.
• A comprehensive training academy to support your growth and longevity with us.
• Education allowance to support external training.
• A fun, dynamic working environment with a diverse, world-class team.
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness.
• An extra day of leave to celebrate your birthday.
• An annual dedicated day to volunteer at a charity of your choice.
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.

We are looking for an Event Operations Executive to join our agile and dynamic team based Hong Kong. This regional role will manage a wide spectrum of virtual events (e.g. Awards, conferences, trainings, bespoke events etc.) hosted by our company’s leading B2B titles, namely Risk.net, FX Markets and WatersTechnology, across Asia Pacific region.

Reporting to Event Operations Manager while working closely with the Events and Marketing Services teams, you must have excellent interpersonal skills to communicate in a clear, professional manner and deliver events within budget and tight timeline. You will handle multiple events concurrently and demonstrate your ability to multi-task and work well under pressure.

This role provides excellent exposure in client servicing as you will liaise with sponsors and vendors closely with your strong negotiation skills. You must be passionate about identifying new solutions for better event experiences.

Responsibilities

Event Execution: In-Person and Virtual

• Conduct vendor research and get quotations
• Map out project timelines and set clear deadlines
• Gather marketing collateral to develop content on virtual event platforms and distribution at in-person events
• Liaise with the AV vendor on the event logistics
• Provide technical support prior to event and on the day
• Prepare post-event report and data analysis
• Manage individual project P&Ls and keep track of all expenses

External Client Liaison

• Guide sponsors through the virtual event process and offer practical advice
• Coordinate video content creation between sponsors and video editors

Strategic Support

• Research the latest event technology in the market and share new platform alternatives that suit the business needs

• 1-2 working experience preferably in event / project management
• Fluent in spoken and written English, Cantonese and Mandarin
• Excellent time management and strong budget management skills
• Ability to handle multiple projects within tight timeline and work well under pressure
• Independent and highly motivated to work as part of a team
• Passionate about virtual events and take ownership of projects
• Tech savvy, open-minded and eager to bring in innovative, pragmatic ideas

• Training & Development
• Performance Bonus
• Work From Home