Total 6 product specialist job vacancies in Kowloon, Kowloon

About the Role

As a Customer & Technical Support Specialist at Looking Glass, you will be a critical part of our Customer Experience & Product teams, providing exceptional daily & technical support to our customers. You will be responsible for troubleshooting issues - from the most basic to complex issues, routing tickets to the right teams, resolving incidents directly, and ensuring customer satisfaction.

Founded in 2014, Looking Glass is headquartered in Brooklyn, NY with additional operations in Hong Kong. We are committed to helping the world’s biggest brands, organizations, and millions of individual 3D creators around the world complete their journey into the holographic future. Our displays can be found on the desks of tens of thousands of creators around the world and our customers include the likes of Pixar, Nvidia, Disney, and LVMH.

Today, Looking Glass is committed to helping the world’s biggest brands, organizations, and millions of individual 3D creators around the world complete their journey into the holographic future.

Our ideal candidate is first and foremost customer and community centric and has the technical acumen to understand and respond to incoming inquiries.

This position is full-time and will be based in Hong Kong. This role will sit between our Customer Experience and Product team. 

Why we need you

We have the best customers and community, and our company is going to succeed or fail based on the experience they have with our products — from the minute they hear about our brand to when they receive their units and start creating holograms. When customers experience a challenge, they’ll come to us expecting us to make it right. That’s where you come in. When our customers encounter difficulties, whether it’s a missing shipment or a question about how to use their Looking Glass, you’ll help them get back on track. You’ll ask great questions, notice emerging patterns, write excellent bug reports, and figure out how to describe complicated things in really simple steps. While they may start frustrated or confused, you’ll leave our customers warmly supported and glowing with delight.

Here's what you'll be doing

• Taking care of our customers. You’re going to teach people about Looking Glass and you’ll answer questions and resolve challenges related to the most simple - shipments, returns - to the more complex - how do I even use the Looking Glass? You’ll pride yourself on your empathy, patience, and creative problem-solving skills. Our customers will rave to their friends about the outstanding customer service you provide. You’ll start by communicating with customers through email via our help desk, Discord and in some very exceptional situations may expand to a Zoom call to troubleshoot something quick. We’ll give you access to a huge knowledge base of answers and ideas, and you’ll draw on that resource and your own fantastic people-skills to provide a great response to each customer who reaches out. You’ll also help to build out our knowledge base with the acumen of using AI to help you work smarter 
• Learning. You’ll learn about our company, our product, and our customers. You’ll learn and use a number of tools, too, including HelpScout, Notion, and Discord. 
• Noticing what we can do better. In between customer interactions, you’ll notice patterns across our customer service team and come up with ideas about what we can do to improve.

Main responsibilities

• General & technical support: 
• Provide timely and effective technical support to customers via various channels (email, live chat)
• Troubleshoot and resolve complex technical issues related to installation, configuration, and usage of our products.
• Diagnose and resolve technical issues, and write accurate bug reports to our software and product teams.
• Incident Management: 
• Manage and prioritize incident tickets according to severity and impact
• Escalate critical issues to appropriate teams as needed
• Document incident resolution processes and add necessary tickets to knowledge base articles

You need these qualifications

• You are located in Hong Kong.
• You care about people, and you love finding solutions to customer challenges.
• You have a four-year degree or equivalent experience.
• You’re excellent at written communication and have provided support by email, chat or community forum with a proven track record to go with that.
• You have 2+ years of experience providing customer service in writing or over the phone.
• You have experience with ticketing systems like Zendesk, Freshdesk or HelpScout or similar for customer correspondence.
• You’re adept at asking good questions to clearly understand customer needs and narrow down possible solutions.
• You are comfortable using a computer and are experienced with a variety of software applications. You’re comfortable with email, documents, and spreadsheets and have used a ticketing system like HelpScout. You may be a savvy user of ecommerce, financial, shipping or warranty systems.

It would be nice if...

• You have experience working from home with geographically distributed teams
• You are personally passionate about what Looking Glass is building
• You’re experienced with one or more 3D software programs like Blender, C4D, Unreal or Unity. If not, you can learn with us!
• You are a creative & a creator yourself.

• Group medical insurance (including coverage for spouse and children)
• Dental and other medical allowance
• Study allowance
• 13th-month pay
• 15 days paid annual leave days per year
• 18 days of public and company holidays per year
• 5 days work week
• Flexible working hours
• Stock options

FundPark is a fintech platform specialising in financing solutions for e-Commerce SME businesses. We believe that they are the backbone of the economy as they drive innovation and competition, create jobs, and contribute to economic growth. Unfortunately, traditional financial institutions often fail to serve their unique needs, leaving them without access to the working capital they need to grow and succeed.

At FundPark, we're here to change that. Powered by our proprietary credit model, cutting-edge technology, and real-time data, we provide efficient, effective, and flexible funding solutions specifically designed for e-Commerce SMEs to grow their businesses and take advantage of new opportunities as they arise. Our loan disbursement has already crossed $2 billion, helping over 18,000 e-Commerce SMEs to grow since inception.

About the Role

We are seeking a skilled and experienced Product Manager with a strong background in project management to join our team. As a Product Manager, you will be responsible for overseeing the development and management of our trade finance products. Your role will involve collaborating with cross-functional teams, including engineering, design, and marketing, to deliver innovative and market-leading solutions. If you are a talented Product Manager with a project management background and a passion for driving innovation in the finance industry, FundPark offers an exciting opportunity to join our team. Help shape our trade finance products and contribute to our company's growth by delivering exceptional solutions to our global customers.

What you need to do

• Develop and execute product strategies and roadmaps in alignment with the company's vision and objectives.
• Collaborate with the IT team to define product features, user interfaces, and user experiences that enhance customer satisfaction and drive business growth.
• Prioritise product features and enhancements based on business goals, customer feedback, and resource constraints.
• Create, maintain, and update comprehensive product documentation, including specifications, user guides, and release notes.
• Coordinate and lead cross-functional teams to ensure the timely delivery of product milestones, effectively managing project scope, timelines, and budgets.
• Conduct user acceptance testing, gather feedback, and iterate on product functionality and usability to enhance the overall user experience.
• Review, monitor, and implement projects, ensuring all parties are accountable for deliverables and facilitating timely project execution.
• Communicate with stakeholders to provide updates and ensure a shared understanding and alignment throughout the project lifecycle.
• Analyse business and user requirements, propose solutions, and create detailed design specifications to guide product development.
• Coordinate project schedules, manage project meetings, and proactively identify and resolve technical problems to ensure smooth project execution.

• Bachelor's degree or above in Finance, Information Technology or related disciplines.
• Ideally, 3-5 years of relevant experience in product management or related roles.
• Proven experience as a Product Manager with a background in project management.
• Strong technical background, with knowledge of software development processes and methodologies.
• Experience in the finance or fintech industry, preferably with exposure to trade finance products.
• Excellent communication and negotiation skills to effectively collaborate with cross-functional teams and stakeholders.
• Ability to translate customer needs into actionable product requirements.
• Strong analytical and problem-solving skills, with the ability to gather and interpret data to make informed product decisions.
• Detail-oriented mindset with a focus on delivering high-quality products within specified timelines.
• Ability to adapt to a fast-paced and dynamic environment, demonstrating resilience and flexibility in managing changing priorities.
• Good command of spoken and written English and Chinese languages to effectively communicate with diverse stakeholders.

Why FundPark

• Collaborate with a cohesive group of young entrepreneurs working towards peak performance
• Led and inspired by a team of experienced and visionary industry leaders
• An exclusive opportunity to be our part owner and share in the Company’s growth and success through participating in our Employee Stock Option Plan
• Join us at this exciting scale-up stage for ample development and career growth opportunities

Dental insurance, Medical insurance, Five-day work week

FundPark is a fintech platform specialising in financing solutions for e-Commerce SME businesses. We believe that they are the backbone of the economy as they drive innovation and competition, create jobs, and contribute to economic growth. Unfortunately, traditional financial institutions often fail to serve their unique needs, leaving them without access to the working capital they need to grow and succeed.

At FundPark, we're here to change that. Powered by our proprietary credit model, cutting-edge technology, and real-time data, we provide efficient, effective, and flexible funding solutions specifically designed for e-Commerce SMEs to grow their businesses and take advantage of new opportunities as they arise. Our loan disbursement has already crossed $2 billion, helping over 18,000 e-Commerce SMEs to grow since inception.

About the Role

We are looking for a passionate and experienced product manager for our innovative trade finance product development. You will be responsible for designing new financing products in the e-Commerce landscape, keep iterative features enhancement for existing products. To become the fast mover in the marketplace, delivering innovative FinTech products.

What you need to do

• Take ownership of the product development process, from ideation, product development to executing and managing the products
• Lead the workflow design and business requirements gathering process to collect and analyze requirements
• Analyse functional requirements, identify constraints/risks and translate into technical solutions
• Design and prepare related documentation, i.e. product requirement document, functional design specification, business workflow manual and user manual, etc
• Participate in system testing, post-launch user training and product marketing material
• Serve as a subject matter expert within key business and supporting processes and systems
• Work closely with all stakeholders to ensure deliverables under product governance

• Bachelor's degree or above in Business Management, Finance, Information Technology and related disciplines
• Minimum 5 years of trade finance products development experience, or relevant experience in banking, FinTech or eCommerce industry.
• Good communication, and interpersonal skills. Experience in customer handling will be an advantage
• Strong entrepreneurial streak with a blend of technical and business savviness
• Digitally savvy with a mature mentality in a fast-paced start-up environment
• Innovative, self-motivated, business value-oriented and be a good team player
• Good command of both verbal and written English and Chinese. Fluent in Mandarin will be an advantage.

Why FundPark

• Collaborate with a cohesive group of young entrepreneurs working towards peak performance
• Led and inspired by a team of experienced and visionary industry leaders
• An exclusive opportunity to be our part owner and share in the Company’s growth and success through participating in our Employee Stock Option Plan
• Join us at this exciting scale-up stage for ample development and career growth opportunities

Dental insurance, Medical insurance, Five-day work week

Join Vita Green Health Product Company Limited, a leading player in the health industry, as a Talent Acquisition Manager. As a Talent Acquisition Manager at our company, you are set to play a pivotal role, leading a team dedicated to driving talent acquisition efforts across Hong Kong and our off-shore entities. Reporting directly to the Regional HR Director, you will have the unique opportunity to collaboratively work with our HRBP team to secure the best talent essential for maintaining our business's exponential growth. Your remit will encompass the strategic and operational management of all recruitment resources and channels, ensuring efficiency, innovation, and smart utilization to attract high-caliber professionals who resonate with our company culture and goals.

Key Responsibilities:

• Develop and implement effective talent acquisition strategies to attract top talent.
• Manage the end-to-end recruitment process, including job posting, sourcing, screening, interviewing, and offer management.
• Spearhead the use and continued assessment of recruitment resources to enhance return on investment and candidate quality.
• Build and maintain relationships with candidates and external partners such as universities, and professional organizations.
• Partner with hiring managers and HR business partners to understand talent needs, develop job descriptions, and ensure a smooth recruitment process.
• Collaborate with the HR team to enhance recruitment processes and systems to streamline and improve efficiency.
• Ensure compliance with relevant employment laws and regulations.
• Stay updated on industry trends and best practices to continuously improve talent acquisition efforts.
• Manage and develop a high-performing team of recruiters.

• Minimum of 8 years of experience in talent acquisition, with progression into a managerial role.
• Bachelor's degree in Human Resources Management, Business Administration, or related fields.
• Strong understanding of the full recruitment lifecycle and best practices in talent acquisition.
• Proficient in using ATS, recruitment software, and HRIS system
• Proven ability to develop and execute effective sourcing strategies.
• Excellent communication and interpersonal skills.
• Strong leadership and people management skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Passionate about attracting and developing top talent.
  

Join Vita Green and be part of a dynamic and growing organization that is making a positive impact on people's health and well-being.

Being a part of us, you'll enjoy...

• Fun working culture with challenges to learn and grow together 
• Rapid growth opportunities for strong performers 
• Competitive benefits package with staff purchase discount to experience our quality products 
• Enjoy different special leaves
• Casual wear every day to enjoy your work and flexible working schedule 

And more!

#LI-EDNG

Vita Green Group is looking for an HR Operations Manager with a specialization in Compensation & Benefits and a proven track record in regional HR operations. This role requires a strategic thinker with expertise in designing and implementing efficient HR processes that support our diverse workforce across multiple regions.

Key Responsibilities:

• Lead and manage the HR operations team to ensure the delivery of high-quality HR services, including payroll, benefits administration, HRIS, and employee data management.
• Develop and oversee a comprehensive C&B strategy that is competitive, equitable, and aligned with the company's goals and regional differences.
• Conduct regular market benchmarking and analysis to ensure our C&B offerings are attractive and retain top talent.
• Coordinate with regional HR teams or vendors to harmonize HR operations and ensure compliance with local labor laws and regulations.
• Streamline and optimize HR processes and systems for efficiency and scalability to support business growth.
• Manage the implementation and ongoing maintenance of HR technology solutions to enhance HR service delivery.
• Collaborate with the finance department to manage budgeting for salaries, benefits, and other HR-related expenses.
• Provide expertise and guidance on complex HR operational matters, including tax implications, legal compliance, and policy development.
• Work closely with the talent acquisition and HRBP teams to integrate C&B strategies with recruitment and employee growth initiatives.
• Prepare and present analytics and reports on HR operational metrics to senior management, providing insights and recommendations for improvement.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Minimum of 7 years of experience in HR Operations, with at least 3 years in a managerial role focusing on Compensation & Benefits.
• Strong background in regional HR operations, with a deep understanding of varying employment laws and practices.
• Demonstrated experience in managing HRIS and payroll systems, with a preference for candidates who have overseen implementations or upgrades.
• Excellent analytical and problem-solving skills, with a keen eye for detail and the ability to manage complex data.
• Exceptional leadership skills with a track record of developing high-performing teams.
• Strong communication and interpersonal skills, capable of building relationships with stakeholders across different regions and cultures.
• Proactive and results-driven, with a continuous improvement mindset.
  
  #LI-EDNG

• Leadership role in a reputable and growing company.
• Opportunities to shape HR operations within a dynamic and diverse business environment.
• Exposure to regional HR practices and the chance to make a tangible impact across multiple markets.
• A competitive compensation package
• Professional development opportunities and the potential for career advancement within the Vita Green Group.
• An inclusive and supportive company culture that values diversity and work-life balance.

Tea Chateau invites ambitious and forward-thinking individuals to join us as a Regional HR Manager. This role is perfect for someone with a spark of enthusiasm and a keen interest in shaping the future of the retail industry. As an HR Business Partner, you will champion the development of our vibrant teams and contribute to the regional growth strategy.

Your key responsibilities will include:

- Collaborate with the leadership team to craft innovative HR strategies that bolster our ambitious business objectives.

- Serve as a proactive advisor on HR matters, guiding the management team of Tea Chateau in cultivating talent and fostering a thriving workplace culture.

- Drive talent acquisition and management initiatives to assemble and retain a dynamic team capable of propelling business success.

- Empower the sales, marketing, and retail teams through strategic HR support, enhancing their performance and engagement.

- Liaise with the Group HR Operations team to refine HR processes, ensuring seamless integration and adherence to high standards.

- Promote a vibrant and inclusive work environment that reflects the ethos of Vita Green Group.

- Utilize data-driven insights to inform HR decisions and pinpoint opportunities for growth and development.

- Tackle employee relations issues with a balanced approach, ensuring harmonious workplace dynamics and compliance with company standards.

- Create and implement developmental programs to equip the team with cutting-edge skills, propelling their career trajectories within the company.

- Manage competitive benefits and compensation structures that drive motivation and loyalty among employees.

Qualifications and skills:

- Bachelor’s degree in Human Resources, Business Administration, or a related field; Master's degree or HR certifications welcomed.

- At least 5 years of progressive experience in HR, with a preference for exposure to the retail or FMCG sectors.

- A track record of success in HR roles, demonstrating the potential to lead HR functions regionally.

- Exceptional business insight with an eagerness to engage with the company’s strategic objectives.

- Inspirational leadership qualities with experience in nurturing and inspiring teams.

- Outstanding communication and interpersonal skills, with a knack for fostering strong relationships.

- Adaptability and agility in a fast-paced and ever-evolving work environment.

Being a part of us, you'll enjoy...

• Fun working culture with challenges to learn and grow together 
• Rapid growth opportunities for strong performers 
• Competitive benefits package with staff purchase discount to experience our quality products 
• Enjoy different special leaves
• Casual wear every day to enjoy your work and flexible working schedule 

And more!

#LI-EDNG