At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
We’re currently looking for a high caliber professional to join our team as Vice President, Branch Oversight Function Head - Hybrid (Internal Job Title: Compl Bus Control Officer– C13) based in Hong Kong. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
In this role, you’re expected to:
Branch Oversight Function Head leads a team of professionals to manage the BOF program for Consumer Bank.
BOF program is designed with four components namely BOF Centralized Monitoring Program (BOF Digital Monitoring and BOF Remote Monitoring), BOF Branch Inspection Program, BOF MIS & Analytics Program and BOF Governance & Control Program which are interconnected.
The BOF reviews are intended to provide an independent assessment of the branch’s control environment. The BOF program and the assessment methodology are formulated from the Global Branch Oversight Function Procedure (BOF Procedure) which documents a consistent approach for the Branch Oversight Function execution globally and provides a framework for appropriate management oversight and monitoring execution in banking branches, as control monitoring requirements are defined by Business AU owners to ensure processes and controls are operating in accordance with all established procedures.
BOF Head accomplishes results through the management of BOF Programs. Integrates Branch Operation Team(s) and Branch(s) within Branch Risk & Controls area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires In-depth Branch Operational Risk and Controls Knowledge and awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of Branch Oversight Function. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.
Provide effective risk-based oversight over the operations of branch offices.
Manage the Branch Oversight Function, including monitoring activities utilizing data produced and obtained from Branch risk rankings, outliers and Branch Oversight Inspections.
Ensure that branch control oversight is adequately conducted, including the validation of the design and proper execution of branch controls
Establish, document and manage the Branch Risk Assessment Methodology, Branch Oversight Inspection and Branch Control Assessment
Coordinate Branch Mandatory Standards and Procedures and ensure implementation appropriately.
Escalate material branch risk events and issues to appropriate levels of country and regional management.
Lead and support root cause analysis, trending, and lessons learned.
Manage and drive the incident management process from Start to Finish.
Produce the Branch Inspection Report and communicated with all senior leaders in supported Lines of Business.
Facilitates and ensures Issue Management Quality Standards are met for issues documented.
Act as the Single point of Contact for Branch Control Metrics.
Develops and produces Branch metrics for Senior Leadership on a weekly, monthly and quarterly basis.
Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.
Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.
Keeps abreast of the organization’s operational processes and best practices for business strategy.
Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered and business solutions are optimized.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Ability to manage teams.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
As a successful candidate, you’d ideally have the following skills and exposure:
Bachelor’s degree/University degree or equivalent experience
Familiar with Local regulations e.g. Banking Ordinance, Code of Banking Practice, Personal Data (Privacy) Ordinance
Minimum 10 years of banking experience, which at least 5 Years operational risk management experience or experience in internal control or Branch Controls.
Demonstrated leadership and independence.
Responsible and detailed mind.
Self-motivated and independent with good compliance sense.
Professional presentation and report writing skills.
Good command of spoken and written English and Chinese.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
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Job Family Group:
Compliance and Control
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Job Family:
Business Control
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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About the Role