• Supervise junior hotline service staff in providing professional hotline service to the public and tenants 
• Manage a team of CS staff in China
• Plan and administer daily manpower arrangement and provide on-the-job training & coaching for service excellence 
• Prepare reports and present data analysis summary for service review to management levels
• Perform administrative and ad-hoc duties as assigned 
• Occasional travel to China is required

• Good negotiation, communication, interpersonal and organization skills with strong leadership and customer focus 
• Diploma holder or above, preferably in Business-related disciplines 
• Minimum 5 years of experience in customer service industry of which at least 1 year in supervisory or coaching role 
• Experience in tele-sales or with sales background is preferred
• Pro-active and creative personality
• Good command of written and spoken English and Chinese (including Putonghua) 
• Proficiency in MS applications (Power Point, Word, Excel and Chinese Word Processing) 
• Immediate availability is highly preferred

 We will offer you...

• A Career opportunity with the market leader in health product sector.
• Casual wear everyday to enjoy your work.
• Fun working culture with challenges to learn and grow together
• Career with the market leader in health product sector from Hong Kong
• Rapid growth opportunities for strong performers
• Attractive staff purchase discount to experience our quality products.

Job Purpose: Responsible for managing the procurement of IT products and services; contract and pricing liaison; and related IT asset and payment processes.  Tracking and analyzing IT expenses to identify cost saving opportunity. Main Responsibilities:  Responsible for managing the IT procurement function across the Bank with the following major responsibilities:- Sourcing and Procurement of IT Products and Services source the suitable IT products and suppliers, liaise the terms and pricing with suppliers in order to obtain the best and fair deal for the Bank manage the ordering and approval process aligning with the requirements of the designated authority support project team in the evaluation of solutions and service providers review quotations and service contracts to ensure the Bank’s rights and benefits are protected liaise corporate discount with suppliers whenever appropriate conduct vendor background review and due diligence checking when needed resolve any contractual dispute with service provider when arising IT Asset Management tracking and maintain of IT assets to ensure the accuracy handle the relevant IT asset booking management the renewal of maintenance contracts Procurement Procedure Establishment establish the necessary procedures in managing IT procurement, payment and asset management develop relevant templates, such as contract template, for IT procurement function Expense Management tracking and report project cost of initiatives tracking and analyzing IT expenses to identify cost saving opportunity improve cost efficiency by right sourcing ITD Budget Management assist IT Division Head to track IT budget to ensure no overrun of budget handle regular budget rolling forecast and make necessary accrual, if required coordinate among all IT functions to handle IT cost allocation Incumbent Requirements: University degree in Information Technology or related discipline. At least 10 years of experience in IT field; with over 5 years in banking IT. Solid experience in sourcing and procurement of IT products and services, including hardware, software license, maintenance services, professional services, system development services etc. Experience in managing IT project cost and operating cost will be at advantage Good knowledge on IT market, pricing and discount. Good negotiation skills and able to liaise firmly and fairly. Experience in drafting and reviewing service contracts. Able to work in an organized way, particularly on managing paper work. Strong communication skill both in Chinese and English. Good English writing ability. Mature and able to work under pressure. Good people skills to work with people at different job levels.

First Line of Defence Focus on Risk, Compliance and Control Our client is an international private bank with an unparalleled reputation across the Asia Pacific region. With the continued growth of the organization, the need has arisen to recruit a high calibre candidate to join them. You will: Strengthen risk management governance in the first line of defence by ensuring adequate supervision of day-to-day business conduct and activities of the Front Office, adhering to internal directives, procedures, and regulatory requirements. Oversee and collaborate closely with the Front Office to continually enhance operational risk processes and refine business operation.  Provide guidance and advice to the Front Office on the Bank’s internal directives and procedures, compliance and regulatory-related matters, including but not limited to AML/CFT policy and procedural changes, cross-border marketing guidelines, adherence to advisory and suitability policies and procedures, fraud prevention policy and procedures. Conduct thorough analysis and regular business and control reviews to get insightful outcomes and recommendations, aiding in decision-making and risk assessment.  Ensure compliance with regulatory and internal control standards, including the timely implementation of internal and external audit points and any issues regulators raise. Foster a strong risk culture and conduct awareness amongst the Front Office with the relevant training, market intelligence and knowledge sharing. Lead and support business initiatives, process-related risk projects, working groups, business forums and governance meetings, where appropriate. To be considered, you should be a degree holder with a minimum of 10 years’ experience in business management, risk management, compliance or other relevant banking experience. You should have good knowledge of private banking products, operations, and regulatory requirements together with the ability to understand broader private banking business.  Lastly, you should constantly keep abreast on industry trends and maintaining a growth-oriented mindset. Team player with sound communication and interpersonal skills Interested applicants should send a detailed resume to Michelle Ho by email to [email protected] quoting reference eFC3530. (Applicants not contacted within 4 weeks should consider their application unsuccessful.)

Job Responsibilities: Manage and follow-up closely on the daily schedule of your senior executives; Handle extensive travel arrangement such as business trip visa, flight and hotel booking and expense processing; Deal with external and internal clients in a pro-active and professional manner; Arrange and coordinate meetings, appointments, interviews, etc; Sit in business meetings and take minutes, whenever necessary; Prepare presentations, proposals, correspondence, reports, etc.in a timely manner; Translate documents from English to Chinese or vice versa, whenever necessary; Ensure to keep all clients lists and internal records up-to-date; Maintain a proper and systematic filing system; Handle any ad-hoc projects assigned; Cover other secretaries, whenever necessary (especially during leave); Attend and take all relevant compliance and risk training; fulfill all compliance responsibilities as required for the job; participate in raising risk awareness in the department; comply with regulatory requirements and internal guidelines; and contribute to the reporting of all incidents. Job Qualification Bachelor degree in any discipline; Formal secretarial training; Minimum 3 years' relevant secretarial experience, preferably with investment banks exposure and serving Sales & Trading department/Senior Management; Excellent command of written and spoken English and Chinese (including Putonghua; Proficient in computer - Microsoft Office (Word, Excel, PowerPoint, etc.) and excellent in Chinese word processing

Responsibilities: Assist in budget monitoring and contract administration Consolidate and conduct annual survey and evaluate services quality and performance of vendors Prepare invoices and relevant documentation for payment process to ensure the payment settlement on schedule Perform the duties in accordance with the bank policies and procedures Manage procurement process of bank-wide non IT items,including but not limited to printed matters,seasonal commodities,office supply and equipment from sourcing, request for quotations, negotiations and ordering Support other teams on Administration Help Desk enquiries Perform any other duties as assigned by superiors Requirements: Bachelor's degree with major in Business Administration or related disciplines or equivalent is preferred. Minimum 1-2 years of experiences in general administrative function, preferably in banking industry Ability to work independently, self-initiative and responsibility Familiar with MS Word, Powerpoint and Chinese word processing Good command of spoken and written English and Chinese,including Putonghua Immediate available is highly preferred

Date Posted:

2024-01-23

Country:

Hong Kong

Location:

12/F & 13/F Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay, Kowloon, Hong Kong

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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