• Supervise junior hotline service staff in providing professional hotline service to the public and tenants 
• Manage a team of CS staff in China
• Plan and administer daily manpower arrangement and provide on-the-job training & coaching for service excellence 
• Prepare reports and present data analysis summary for service review to management levels
• Perform administrative and ad-hoc duties as assigned 
• Occasional travel to China is required

• Good negotiation, communication, interpersonal and organization skills with strong leadership and customer focus 
• Diploma holder or above, preferably in Business-related disciplines 
• Minimum 5 years of experience in customer service industry of which at least 1 year in supervisory or coaching role 
• Experience in tele-sales or with sales background is preferred
• Pro-active and creative personality
• Good command of written and spoken English and Chinese (including Putonghua) 
• Proficiency in MS applications (Power Point, Word, Excel and Chinese Word Processing) 
• Immediate availability is highly preferred

 We will offer you...

• A Career opportunity with the market leader in health product sector.
• Casual wear everyday to enjoy your work.
• Fun working culture with challenges to learn and grow together
• Career with the market leader in health product sector from Hong Kong
• Rapid growth opportunities for strong performers
• Attractive staff purchase discount to experience our quality products.

· Develop engaging design and content for digital training/learning and facilitate digitalization of education practices, not limited to e-learning platform and live streaming · Evaluate and review the performance of beauty advisors · Assess field team's education needs and per door improvement analysis · Manage the full spectrum of education activities, including field coaching and special education projects · Develop, implement, and cascade classroom education programs and seasonal seminars for all target participants · Improve customer service experience, create engaged customers and facilitate organic growth · Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis · Take ownership of customers issues and follow problems through resolution · Analyze service statistics and compile accurate reports · Work on education program and material development, not limited to localization of global education programs, translation of education materials and writing of training notes · Assist in execution of Global programs and develop local training programs to meet the specific needs for field staff · Work closely with Marketing & Sales team to identify any new training news and propose remedial measures and coach beauty advisors · Take part in product presentation for Marketing or PR Events Qualifications Minimum of 6 year of relevant experience in training in beauty fields Bachelor’s Degree with a focus in Business or equivalent Solid experience in both classroom training and field coaching In-depth knowledge of the latest beauty products and trends Strong business acumen, proactive, a passion for excellence Excellent presentation skills and communication skills with strong graphic sense and visual storytelling skill Resourceful with good initiative and result-oriented Creative and with an enthusiasm in beauty Proficient in video editing software including Premiere, Photoshop, iMovie, After Effects etc Proficient in using the MS Excel, Words, and PowerPoint Good command in written and speaking English and Chinese Job: Education / Training Primary Location: Asia Pacific-CN-HK-Yau Tsim Mong Job Type: Standard Schedule: Full-time Shift: 1st (Day) Shift Job Number: 240126

Job description The role is a group finance function in a fast-growing international Investment Management Firm that will be responsible for financial control and leadership of a material segment of the business. You will have the opportunity to lead and drive performance and value for the business. *Responsible for entire business unit accounting operations for pan Asia business. Providing directional leadership to overseas based subsidiary teams to deliver *Balance sheet substantiation, ownership of legal entity control, financial reporting and analysis including review / prepare journal entries for period closing to ensure accounting treatment complies with IFRS *Prepare financial statements for audit based on IFRS and coordinate annual audit and tax filing *Prepare management reports and account closing information including cost allocations, detailed financial analysis, variance analysis, costs analysis, etc *Prepare budget and forecast for business units and group cost centres and analyse financial and operational results *Liquidity management: prepare cashflow forecast, manage cash flows such as funding for operations, collection of fees receivables, intercompany fund transfers. Approver in e-banking payment process *Review in-house corporate tax computation and review corporate tax returns prepared by external service providers. *Review tax returns for overseas companies, e.g., GST/VAT returns. *Change management: Support the Group Finance Controller through assisting in system enhancements and other project-based work Requirements * Experienced legal entity or Group Senior Manager/FC who is a CPA with at least 8-10 years of accounting experience gained from the financial services industry or MNC * Driven, detail oriented, organized, responsible and independent, proactive, self-motivated and willing to take initiative to problem solve * Results-oriented yet flexible and adaptable * Hands on and able to work independently with minimal supervision. * Able to work well under pressure and meet deadlines * A strong team player with a collaborative working style * A strong and confident communicator: good command of both written and spoken English and able to manage sub reporting teams located across Asia * Possess good MS Excel skills and systems skills

Our client is a reputable Chinese iBank. They are looking for an Assistant Manager to join their settlement team. Description Perform the daily operations of settlements for global equities, futures/options and bonds products Corporate action for equities and bonds market Estimate funding requirement for equities, derivatives and bonds market Client & exchange / broker trade and position reconciliation Client money segregation Provides quality support to both internal and external clients for ad hoc and regular queries Project participation and implementation for new business/system enhancement Profile Bachelor Degree Holder 2+ years of experience in settlement operations Familiar with HK/ US/ JP stocks settlement or/and bond settlement Detail minded and able to work under tight deadline Team player with self initiative Job Offer Strong Reputation and Sizable Firm Excellent Bonus Stable Working Hours

Our client is a well-organised regional bank with solid business volume in Hong Kong, which offers a wide range of banking services to corporate, institutional, and municipal clients. The business is now looking for a new member to join their treasury operations team, who will play a key focused on treasury daily operations and engage in system enhancement projects. Job Responsibilities: - Responsible for treasury daily operations processing and ensure all transactions are well executed. - Engage in monitor settlement risk and operations risk according to the bank's internal guidelines and regulators. - Prepare relevant reports to management level and regulatory institutions. - Participate in various projects to help the firm streamline the operation process. To succeed in this operations role, you should have minimum 2 years treasury operations experience and willing to involved in the system enhancement projects. Other requirements - Bachelor's degree with a preferable on Business, Finance, Economics, or other related professional qualifications. - At least 2 years' treasury operations experience in banking or financial services industry. - Sound knowledge in treasury products includes FXMM, securities, bonds, etc. - Familiar with SWIFT, CHATS, CMU, and securities clearing system. - Fluent English and Chinese with good communication skills. Our client offers competitive compensation, benefits packages, promotion zone and stable working environment. How to Apply: For all interested parties, please contact and send your CV to Hester Chen at [email protected] for more details. For other available opportunities, please visit www.connectedgroup.com

Responsibilities Manage content and updates for customer and internal touch points, establishing budget guidelines, participating in events, documenting business processes, and providing additional sales support Lead the marketing creatives and ideation. Develop creative briefs and direction to meet objectives for all advertising and public-facing communications, including print, digital, and video assets Conceptualise and execute on multi-channel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging across all channels Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimise accordingly Present ideas and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgets  Skills and Qualifications Bachelor’s degree in marketing, communications, or related field Excellent written and verbal communication in English, Cantonese, good command of Mandarin is a plus Banking/ Finance category writing experience would be an advantage Self-driven, team player, result-oriented and resilient in a fast-paced environment Proven experience developing marketing plans and campaigns. Strong project management, multitasking, and decision-making skills Metrics-driven marketing mind with eye for creativity Experience with marketing automation and CRM tools is a plus Proficiency with online marketing and social media strategy is a plus Applicants who are not invited for an interview within the 8 weeks after submission of application may assume their applications unsuccessful. We may review applications received for suitability for other posts within the Company. All personal data provided will be treated in strict confidence and used strictly for recruitment-related purposes only. We shall retain the personal data of unsuccessful applicants for a period of 24 months upon receipt of such application.

Responsibilities: Develop institutional client base including fund houses, family offices, corporate and other institutional investors Promote financial products and services of the bank through proactive business solicitation and achieve assigned target Maintain close relationship with institutional clients Work with management team to establish business plan of various institutional business Requirements: Bachelor degree with minimum 5 years of institutional sales experience Strong sales and communication skills Highly self-motivated and a team play, able to work under pressure With HKSI Licensing Examination Paper 1, 7 & 8 or existing holder of HKMA for Regulated Activity Type 1