Position Overview

Forum is our Content Creation business. We produce research that allows institutional investors to make better and faster investment decisions. We conduct in depth Interviews with senior executives and industry specialists to unearth critical insights and generate unfiltered transcripts. 

Our 175-strong industry aligned team covers over 18,000 public and private companies, applying data-driven factor models to identify where capital is most likely to be deployed.  

In order for us to deliver on our ambitious growth targets, we would like to recruit an Associate to assist our growing team in Hong Kong and Japan in identifying and engaging with the most relevant industry professionals to take part in upcoming interview discussions.

What’s in it for you?

Dive into our comprehensive training program and as you progress from a new hire to a seasoned Associate, you will learn:

• About our business, our team and our clients
• How to use our proprietary tools and public databases to prospect and recruit specialists who are the most pertinent for each topic
• How to manage a project and develop relationships with experts and internal stakeholders
• About various sectors and companies globally and help develop strategies to increase the adoption of our products and services
• Leadership, networking, communication and negotiation skills to use throughout your career

Responsibilities

In this role your responsibilities will include, but not be limited to:

• Performing research on industries and businesses in Pan-Asia region, with a focus on the Japan market, in order to source and identify the most relevant individuals (C-level executives and practitioners working at the heart of their industries) to take part in moderated interviews

• Engaging these individuals to invite them to participate in our research, while assessing and ensuring that their insights are relevant and their fees are within budget
• Building a professional network and monitoring the relevant markets/companies in the assigned sector areas according to Forum content coverage strategies
• Working in tight deadlines and coordinating with internal and external stakeholders across different global offices

Requirements

• A real interest in financial markets and the alternative investments space
• Excellent communication skills and the ability to confidently interact with C-level industry experts on the phone
• Demonstrable skill in carrying out phone-based and desktop research with a logical and focused approach
• Self-motivated; a resourceful nature, with a diligent and proactive approach to their work
• The ability to work well within a team, in a fast-paced environment and under pressure. Positive and can-do attitude are essential
• The ability to manage multiple projects efficiently and effectively and reached assigned KPIs
• Obtained a score of >3.0 GPA if you’re a fresh graduate
   

We are looking for someone to join the Solution Operations team as E-Bundle Disputes Support, reporting to the Solution Operations Managers. As a client facing role, you’ll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across Litigations, Arbitrations, Inquests and Inquiries. In doing so, you’ll work closely with the remainder of the Solution Operations team and other departments in a fast-paced, dynamic environment to ensure we are continuing to offer an effective external service whilst developing internal processes and systems.

With the ‘People make Opus 2’ as a core value, we are looking for an enthusiastic, proactive and computer literate individual who demonstrates a keen desire to progress through the team and build a career at the company.

Duties and Responsibilities

• Hands-on disputes technology support including the management of electronic documentation, involving the upload and organisation of material in accordance with client instruction.
• Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.
• Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries.
• Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
• Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
• Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached.
• Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
• Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.
• Prompt and accurate recording of task information for billing.

Person Specification

• Bright and engaging, with a willingness to learn and proactively use own initiative.
• Ability to work individually and within a team.
• Strong attention to detail with the ability to juggle tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes and systems.
• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
• Good spoken and written English essential, spoken Cantonese and/or Mandarin and written Chinese (traditional and/or simplified) an advantage.
• Experience working in a professional, client-facing support role, preferable in the legal technology industry.

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• A competitive salary and benefits package
• 22 days annual holidays, flexible working, and length of service entitlement.
• Health Insurance.
• Loyalty Share Scheme.
• Maternity Protection.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office space.

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

For this position, we are looking for a L1 Service Desk Analyst to assist one of our client - a leading European bank to provides support for basic incident resolution and requests reported to the regional service desk.

Responsibilities:

• Act as a single point of contact and support internal staff via phone calls, emails, live chat and self-service tickets from internal staff regarding IT related issues and queries.
• 1st line support: troubleshooting of IT related problems
• Escalate unresolved issues / requests to the corresponding helpdesk (L2/L3 support)
• Take ownership of users’ problems, follow up the status of problems on behalf of the user and communicate the status to users in a timely manner
• Update all taken actions and information into ticketing system in a timely manner
• To maintain a high degree of customer service for all support queries
• Maintain knowledge database to ensure all information is up to date
• Define new and improve existing processes and workflows
• Capable to manage projects, documentations or tasks given by the manager
• Responsible on managing end user online request forms

• Open to Work in Shift: Monday to Friday (6am – 3pm/8:00am – 5:00pm/9:30am-6:30pm)

• Fluent in English
• Excellent communication skills and telephone manner.
• Effective listening and attentiveness skills
• Excellent organizational skills
• Willingness to improve and to learn
• Customer service orientation and/or prior customer service training
• Team player
• Banking experience will be advantageous, but it is not mandatory

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

For this position, we are looking for a Desktop Support Engineer to assist one of our client - a leading European bank to provides support for basic incident resolution and requests reported to the regional service desk.

Responsibilities:

• Provide daily technical support and handle requests from end users based in Hong Kong office.
• Resolve cases received from tickets, emails and walk-ins.
• Create and update cases via ticketing system.
• Handling of desktops, laptops and mobile phones.
• Maintain system documentation, hardware & software inventory.
• Provide other IT-related support as required.
• Participate in projects.
• Perform other ad-hoc duties.
• Knowledge on desktop, networking, and general PC applications, like Microsoft 365.

• Able to work in shift hours: (Monday to Friday, 8:30am to 5:30pm / 9:00am to 6:00pm / 9:30am to 6:30pm).

• Minimum 3+ years with hands-on experience in IT helpdesk or desktop support position.
• Self-motivated, strong problem solving and analytical skills.
• Able to work with minimal supervisions.
• Knows how to use or have a knowledge on Active Directory, ADSI, Computer/Configuration Management, DFS Management, DHCP, DNS, Event Viewer, ODBC Data Sources, Print Management, Registry Editor, Remote Desktop, System Configuration, Task Scheduler, Control Panel, SCCM, Command Prompt, PowerShell, etc.…
• Has basic knowledge and troubleshooting related to Networking: TCP/IP, VPN, Switches, Cable Patching
• Has knowledge in writing scripts (in any programming languages) or macros will be an advantage, but not required.
• Knows how to support and troubleshoot Windows 10/11 requests/problems.
• Knows how to use or have a knowledge about Microsoft products such as, OneDrive, Outlook, Excel, Word, PowerPoint, OneNote, Teams, Skype for Business, Visio, Access, Microsoft Endpoint Manager – Microsoft Azure, Microsoft Intune
• Knows how to support and troubleshoot any Microsoft Office request/issues.
• Experience in handling/managing Hardware Support and Maintenance such as:
      a. Laptop, desktop, docking stations and other computer peripherals):
          o Maintenance: hardware configuration, software/application installation, BIOS & Device Driver upgrades
          o Knows how to support and troubleshoot any hardware requests/incidents

    b. Mobile phone (iOS and Android)
        o Maintenance: mobile configuration, work (business) software/application installation and upgrades
        o Knows how to support and troubleshoot any mobile requests/issues

• Support Event Driven portfolio managers with corporate access, financial analysis, and due diligence on potential investment opportunities
• Monitor and analyze market trends, corporate events, and relevant news that may impact investment strategies
• Manage relationships with corporations, assisting the Portfolio Manager in decision-making by providing timely and relevant insights on potential trades and market conditions
• Develop and execute investment strategies focused on event-driven opportunities

• Bachelor's degree in Finance, Economics, Business, or a related field
• 3+ years of experience in sell-side Equity Capital Markets, Corporate Access, or buy-side investment analysis within event-driven strategies or a related field
• Strong interpersonal skills with a proven track record of building relationships with senior industry professionals
• Entrepreneurial mindset with creative and critical thinking abilities
• Excellent written and verbal communication skills, including the ability to present complex information clearly
• Proficiency in financial software and tools (e.g., Bloomberg, Excel, financial modeling software)
• Proactive attitude with a keen interest in capital markets and corporate finance
• Fluency in English and Mandarin is required

We are looking for someone to join the Solution Operations team as E-Bundle Disputes Support, reporting to the Solution Operations Managers. As a client facing role, you’ll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across Litigations, Arbitrations, Inquests and Inquiries. In doing so, you’ll work closely with the remainder of the Solution Operations team and other departments in a fast-paced, dynamic environment to ensure we are continuing to offer an effective external service whilst developing internal processes and systems.

With the ‘People make Opus 2’ as a core value, we are looking for an enthusiastic, proactive and computer literate individual who demonstrates a keen desire to progress through the team and build a career at the company.

Duties and Responsibilities

• Hands-on disputes technology support including the management of electronic documentation, involving the upload and organisation of material in accordance with client instruction.
• Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.
• Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries.
• Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
• Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
• Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached.
• Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
• Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.
• Prompt and accurate recording of task information for billing.

Person Specification

• Bright and engaging, with a willingness to learn and proactively use own initiative.
• Ability to work individually and within a team.
• Strong attention to detail with the ability to juggle tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes and systems.
• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
• Good spoken and written English essential, spoken Cantonese and/or Mandarin and written Chinese (traditional and/or simplified) an advantage.
• Experience working in a professional, client-facing support role, preferable in the legal technology industry.

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• A competitive salary and benefits package
• 22 days annual holidays, flexible working, and length of service entitlement.
• Health Insurance.
• Loyalty Share Scheme.
• Maternity Protection.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office space.

We are looking for a Technical Business Analyst who will be the vital link between our technology development teams and our business and product objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product’s features.

The location of this job is in Hong Kong. The role will be hybrid, but we will expect you top come to our office a few times a week.

Responsibilities

• Define configuration specifications and business analysis requirements
• Perform quality assurance
• Define reporting and alerting requirements
• Own and develop relationship with partners, working with them to optimise and enhance our integration
• Help design, document and maintain system processes
• Own the acceptance criteria and definition of done of the development tasks
• Report on common sources of technical issues or questions and make recommendations to product team
• Communicate key insights and findings to product team
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

• Previous experience in Business / Systems Analysis or Quality Assurance
• A degree in IT / Computer Science or equivalent experience
• Proven experience in defining technical requirements and testing
• Great understanding of APIs and having used API discovery tools (like Postman)
• Experience in analysing data to draw business-relevant conclusions and in data visualisation techniques and tools
• Basic knowledge in generating process documentation
• Strong written and verbal communication skills including technical writing skills

• We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.
• Annual learning and development allowance on training related to your role
• Hybrid work, only a few days a week in the office
• Possibility to travel to UK to meet with our UK/EU tech team members

Technical Support Engineer (APAC)

Based: Shek Tong Tsui, Hong Kong 
Term: Permanent, Full time
Salary: HKD $235,000pa

The Role:

As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries. 

Key responsibilities include:

• Act as focal point for all technical and non-technical enquiries relating to the Focusrite/Novation product lines, E-Store, product registration and software activation in a timely, friendly, problem-solving manner via email, phone and live-chat.
• Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
• Coordinate warranty and non-warranty repair bookings for dealers and customers.
• Represent the Technical Support team and our customer base during the development phase of exciting new products.

Skills and experience required:

• The ability and readiness to work well as part of a team
• Knowledge of audio interfaces, MIDI control, home/studio recording setups and music production
• Experience with Mac OS and Windows systems
• DAW knowledge (e.g. Pro-Tools, Logic, Cubase)
• A polite, patient and helpful phone manner
• Experience dealing with customers
• One weekend working day required per week E.g. Sun-Thurs).
• Fluent in English and Chinese (Mandarin & Cantonese) to a high standard.

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, Health Cash Plan, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.

Job Summary: We are seeking a dedicated and detail-oriented IR Support to join our team. The IR Support role is crucial in assisting the investor relations team with various tasks to ensure smooth and successful investor communications. The ideal candidate will be highly organized, and possess a strong ability to multitask.

Key Responsibilities:

• Support the investor relations team in preparing presentations, proposals, and marketing materials
• Prepare and update due diligence materials
• Maintain and update client databases and CRM systems
• Prepare materials and data to client inquiries and provide timely information as needed
• Coordinate with other departments to ensure alignment of information/data
• Assist in the onboarding process for new clients

Qualifications:

• Bachelor's degree in Finance, Business Administration, or a related field
• Proven experience in a sales support/IR support role in a hedge fund or asset management firm
• Excellent written communication skills
• Strong organizational and multitasking abilities
• Strong in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work independently and as part of a team
• Attention to detail and a high level of accuracy

Our client a Commercial bank is looking to hire System Analyst.

Responsibilities:

• Consolidate and analyze business needs.
• Evaluate the software packages and recommend ready-made solutions to meet business needs.
• Design, supervise the development and verify the quality of deliverable such as programs and technical documents.
• Ensure the development works follow department standards and guidelines.
• Prepare documentation of the analysis and design works.
• Assist Team Head to plan and supervises system implementation throughout the whole system development life cycle.
• Ensure the software development progress is in accordance to the schedule and participates in program development when necessary to meet the predefined development schedule.
• Provide technical support to maintain the smooth 24 hours round the clock operation (including Disaster Recovery Site support) within the bank.

Requirements:

A)   Knowledge, Skill & Attributes

• Demonstrated ability and programming experience in Java, OpenShift, MySQL;
• Hands-on experience in one or more is a plus: Oracle, MSSQL, .NET, MOVEit;
• Experience in whole development cycle mainly in system development, implementation and support.
• Solid experience and knowledge on various banking applications and architecture design.
• Experience in workflow design and development, batch job etc.
• Exposure to multiple computer platforms.
• Strong sense of teamwork, willing to share experience and expertise with team members.
• Good command of Cantonese, Putonghua and English.

B)   Academic and Professional Qualification

• Degree holder or above in Computer Science, Information Technology or relevant qualification

C)   Training and Relevant Experiences

• 6 years' experience in application software development and testing of large-scaled application system(s) with at least 2-3 years in system analysis.
• Experience in lending product approval process / risk calculation is a plus

Our client a Commercial bank is looking to hire System Analyst.

Responsibilities:

• Consolidate and analyze business needs.
• Evaluate the software packages and recommend ready-made solutions to meet business needs.
• Design, supervise the development and verify the quality of deliverable such as programs and technical documents.
• Ensure the development works follow department standards and guidelines.
• Prepare documentation of the analysis and design works.
• Assist Team Head to plan and supervises system implementation throughout the whole system development life cycle.
• Ensure the software development progress is in accordance to the schedule and participates in program development when necessary to meet the predefined development schedule.
• Provide technical support to maintain the smooth 24 hours round the clock operation (including Disaster Recovery Site support) within the bank.

Requirements:

A)   Knowledge, Skill & Attributes

• Demonstrated ability and programming experience in Java, OpenShift, MySQL;
• Hands-on experience in one or more is a plus: Oracle, MSSQL, .NET, MOVEit;
• Experience in whole development cycle mainly in system development, implementation and support.
• Solid experience and knowledge on various banking applications and architecture design.
• Experience in workflow design and development, batch job etc.
• Exposure to multiple computer platforms.
• Strong sense of teamwork, willing to share experience and expertise with team members.
• Good command of Cantonese, Putonghua and English.

B)   Academic and Professional Qualification

• Degree holder or above in Computer Science, Information Technology or relevant qualification

C)   Training and Relevant Experiences

• 6 years' experience in application software development and testing of large-scaled application system(s) with at least 2-3 years in system analysis.
• Experience in lending product approval process / risk calculation is a plus.

Our client a leading technology services company is looking hire Engineer.

As an Engineer in the IT Managed Services, you are responsible for maintaining and improving the technology environment at client sites, keeping the client informed of the state of their environments and for keeping your Team Manager accurately updated as to your status. 

Responsibilities

• Provide 1st and 2nd level support to users in a friendly and helpful manner.
• Follow procedures and instructions from your manager.
• Keep your Manager and Helpdesk aware of the status of your current and outstanding tasks, escalating when tasks take longer than expected. 
• Promptly update job status in ticketing and activity tracking systems.
• Remain contactable via phone during out of office hours.
• Perform upgrade / maintenance / support jobs during non-office hours.
• Conduct daily morning checks on meeting room facilities.
• Manage meeting room facilities readiness and troubleshoot when problems arise. 
• Handle equipment deliveries and rack mount IT equipment occasionally. 

Requirements

• Fluency in written and spoken English is mandatory
• Fluency in spoken Mandarin
• Knowledge in Microsoft desktop / Office 365 / Azure platforms
• Troubleshooting Skills
• Industry certifications would be an advantage (MCITP/MCSE)
• 3+ years in a technology support role for Engineer
• Trade floor or financial services IT experience would be an advantage but not critical
• Diploma or above in fields of Information Technology, Software Engineering or equivalent.

• Provide clerical and administrative support to sales team
• Introduce company's products to customers by phone
• Handle potential customer cases and enquiries in professional manner
• Perform contracting review and checking
• Monitor loan amount transaction
• Follow-up and liaise with relevant parties in application process when necessary
• Prepare various reports and letters as requested
• Handle any ad-hoc tasks and projects as assigned by direct supervisor

• Higher Diploma / Associate Degree or above in any discipline, or equivalent
• Minimum 1 years’ working experience in sales support and administration
• Proficiency in both English and Chinese
• Able to manage multi-tasking and committed to meet deadlines
• Proactive, detail-minded and commit to the job
• Excellent communication and interpersonal skills
• Proficiency in MS Office including Excel, Word and Powerpoint, with fast typing speed (Chinese and English)
• Sound knowledge of Loan products
• Immediate available is highly preferred
• Fresh graduates will also be considered

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits

Our client a IT Services Company is looking to hire IT Support - six months Contract.

Background/Experience/Required Skills

• Knowledge in PC Installation and configuration.

• Providing basic troubleshooting and guidance to customers in resolving their issues.

• Decommission Support for old laptops.

• Troubleshooting: Diagnose and resolve hardware related issue.

• Communication : Interact with team leader and to follow their guidance
• Fresh graduates who have done internship in IT Support also welcome to apply

• Experience: 1 to 3 years
• Work Location: Kwun Tong
• Basic IT Support knowledge
• Working Hours : Monday to Friday - 9:00 am to 6:00.pm
• You will get to work with investment bank.

• Experience: 1 to 3 years

We are looking for someone to join the Solution Operations team as E-Bundle Disputes Support, reporting to the Solution Operations Managers. As a client facing role, you’ll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across Litigations, Arbitrations, Inquests and Inquiries. In doing so, you’ll work closely with the remainder of the Solution Operations team and other departments in a fast-paced, dynamic environment to ensure we are continuing to offer an effective external service whilst developing internal processes and systems.

With the ‘People make Opus 2’ as a core value, we are looking for an enthusiastic, proactive and computer literate individual who demonstrates a keen desire to progress through the team and build a career at the company.

Duties and Responsibilities

• Hands-on disputes technology support including the management of electronic documentation, involving the upload and organisation of material in accordance with client instruction.
• Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.
• Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries.
• Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
• Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
• Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached.
• Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
• Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.
• Prompt and accurate recording of task information for billing.

Person Specification

• Bright and engaging, with a willingness to learn and proactively use own initiative.
• Ability to work individually and within a team.
• Strong attention to detail with the ability to juggle tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes and systems.
• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
• Good spoken and written English essential, spoken Cantonese and/or Mandarin and written Chinese (traditional and/or simplified) an advantage.
• Experience working in a professional, client-facing support role, preferable in the legal technology industry.

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• A competitive salary and benefits package
• 22 days annual holidays, flexible working, and length of service entitlement.
• Health Insurance.
• Loyalty Share Scheme.
• Maternity Protection.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office space.

Our client a Commercial bank is looking to hire System Analyst.

Key Responsibilities

• Collect and analyze the user and system requirements, and conducting detail design and architecture
• Cooperate and support of onshore and offshore vendors, developers and users to design and develop technical solution
• Evaluate system specifications & technical procedures and documentation for business requirements
• Evaluate, identify potential challenges and develop contingency plan to minimize business risks.
• Working on solution for Robotics Process Automation that is fit for business purpose.
• Liaise, monitor and manage the vendor service Job & Requirements
• Provides technical support to ensure smooth 24 hours round the clock operation (including Disaster Recovery Site Support) within in the bank.
• Ensure to complete development and BAU work in the field of RPA.
• Ensure effective communication in place between users and IT team members within project and also cross projects.

1)    People Management Impact

• Able to facilitate cooperation among team members
• Coach junior/middle colleagues to ensure project delivery

2)    Regulatory Impact

• Protect the Bank from regulatory compliance

3)   Knowledge, Skill & Attributes

• Hands-on experience in any Object Oriented programming languages e.g. Java, C++ or C#
• Hands-on experience in UiPath is required.
• Experience of RPA CoE is an advantage.
• Exposure to multiple computer platforms
• Familiar with Window Server, IIS.
• Familiar with Software Development Life Cycle and design methodology.
• Knowledge / Experience in SSO, Cloud-basic, Low code platform development will be an advantage.
• Knowledge of Service Oriented Architecture
• Solid experience and knowledge on various banking applications and architecture design

OR

• Solid regulatory and compliance experience combined with project management capabilities
• Project experience under Robotics is an advantage.
• Strong vendor management skills and experience
• Passion for technology.
• Good command of written and spoken English and Chinese (including both Cantonese and Putonghua).

4)   Academic and Professional Qualification

• Bachelor degree in Computer Science, Engineering, Statistics, Mathematics, Operations Research or other relevant scientific or business field.

5)   Working Experiences

• Minimum 6 years’ experience in application software development with at least 4 years in system analysis/design related to supporting and maintaining various systems in bank.
• Minimum 2 years’ experience in project management.
• Minimum 2 years’ experience of hands-on IT relevant experience.

Our client a Commercial bank is looking to hire Analyst Programmer.

Responsibilities:

• Develop and maintain FX products quotation and execution platform for Treasury

• Develop RESTful API and event driven micro-services using Kafka
• Communicate with sales traders for business requirements
• Collaborate with the team and vendor on technical design and technical solutions review
• Create technical and functional specifications and documentation
• Hands on development and follow through code review, QA/SIT/UAT, go-live cycles
• Provide second to third level support to production environment
• Demonstrate good judgment under the pressure of dealing with time critical situations

• Bachelor degree or above in Computer Science, Engineering or other relevant disciplines
• 1 - 3 years of experience as software engineer in bank and financial service industry
• Proven track records in Core Java development (Java 8+ and Spring Boot)
• Proven experience in multi-threaded, messaging, low latency and testing framework are required
• Proficiency in relational databases and Linux
• Strong logical thinking, attention to details, well organized and solution oriented
• Good team player, able to coach team members, proactive and innovative about technology

About Hex Trust

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

About the job

Responsible for monitoring the digital asset custody technology stack to ensure the stack is operational 24x7, stable and has sufficient capacity. Provide timely root cause analysis of platform and application incidents, involving the key resources as needed, so we can quickly restore normal operation.

Building out automated solutions for complex operational problems using industry best practice and cloud native technologies. Actively seek out innovative solutions towards operational excellence and coordinate proactively with development, operations, and the wider platform team to improve system availability, security, performance, and maintainability.

Responsibilities

• Ensure continuous, scalable and robust operation of our production environments. 
• Collaborate closely with the development teams in a fast-paced delivery environment to foster the SRE mindset as part of the software development process. 
• Codify and rollout shared tooling and process/service to enable development teams continuously deliver new features while improving non-functional requirements such as system availability, security, performance, and maintainability. 
• Working with development and DevOps to ensure the appropriate level of component redundancy and infrastructure capacity is in place.
• Proactively analyse events and provide ongoing recommendations to incorporate process improvements to prevent service impacting incidents.
• Manage Level 1 through to Level 3 production support.
  

• 2+ years in SRE or Production Support within experience in the financial industry, or managing business critical systems requiring 99.9% uptime.
• Proven background in hands-on production / application support.
• Expert proficiency in Linux, Shell Scripting, Monitoring and Instrumentation tools.
• Comfortable working with developer tools such as GIT, JIRA and Notion.
• Familiar with Node JS, MariaDB/MySQL and managing automated build/deployment pipelines (e.g. GitLab, Ansible).
• Familiar with Kubernetes clusters
• Strong problem-solving skills and be a confident communicator.
• Ability to work independently and comfortable to tight schedules.
• Bachelor’s Degree in Computer Science or related subjects.
• Excellent communication skills in English.
  
  

Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority.

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

• Build and maintain the credit card and loan platform using C# programming language
• Closely work with frontend developer and backend development lead to deliver the backup application
• Deliver well-tested codes alongside any new features / bug fixes
• Experienced in troubleshooting incidents and resolving technical issues
• Participate in various phases of the Software Development Life Cycle (SDLC)
• Stay updated with current modern backend development Trends & technologies
• Applies well-defined and disciplined development, implementation, and production processes

• At least 1 years work experience in C# or Java backend API development
• Bachelor or above in Computer Science / Information Technology (I.T.) or related disciplines, or equivalent qualifications at HKQF level 5
• Practical experience with cloud infrastructure solutions like Azure
• Possesses fundamental knowledge in MongoDB, Kafka and SQL Server
• Experienced in using version control systems – Git
• Experienced in setting up DevOps CI/CD pipeline
• Familiar with all phases of testing and know how to write test cases, execute them and communicate the results
• Proficiency in Chinese and English both written and verbal communications

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits

Our client a leading IT Services company is looking to hire Operation Support Engineer.

Responsibilities:

The successful candidate will be responsible in the following areas:

• 7x24 on-call support in roster basis
• Provide administration and support of hardware and software (Windows and Linux)
• Provide administration and support of container-based virtualization platform (Openshift and KVM)
• Provide administration and support of network devices (Routers/Switch/Firewall/Load-Balancer)
• Apply O/S and software patch
• Perform first line trouble shooting and technical support
• Act as the contact point to provide technical support in system operation

• Higher Diploma Degree holder in Computer Science, IT or related discipline
• 2-4 years relevant IT experience in system administration
• Good knowledge of networking
• Solid experience on Linux administration on Linux, System Configuration, Shell Scripting and Patch Management
• Solid experience on Backup operation
• Knowledge on docker and container is preferable but not a must
• Working location: Admiralty

Responsibilities:

• Support Distribution: Hardware 20%, Application 40%, Project/Coordination 30% & BU Relationship/VIP 10%
• Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
• Physically set up computers and software system installation
• Perform basic hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Develop and update new and existing process
• Proactively inform management of trends, significant problems and expected delays
• Provide other IT-related support as required by the business
• Documentation of products support and processes
• Update and manage inventory on new incoming hardware orders
• Communicate with vendors for incoming hardware orders and repairs

• 2 to 5 years of IT support experience
• Solid understanding of PC hardware/peripherals
• Exposure of mobile OS such as Apple iOS and Google Android
• Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite 
• Basic understanding of network and server-side infrastructure 
• Experience in delivering superior customer service experience
• Ability to make sound decisions following approved procedures in a fast-paced environment 
• Ability to effectively manage multiple tasks occurring simultaneously 
• Ability to work independently with little supervision 

About FundPark:

FundPark is a fintech platform specialising in financing solutions for e-Commerce SME businesses. We believe that they are the backbone of the economy as they drive innovation and competition, create jobs, and contribute to economic growth. Unfortunately, traditional financial institutions often fail to serve their unique needs, leaving them without access to the working capital they need to grow and succeed.

At FundPark, we're here to change that. Powered by our proprietary credit model, cutting-edge technology, and real-time data, we provide efficient, effective, and flexible funding solutions specifically designed for e-Commerce SMEs to grow their businesses and take advantage of new opportunities as they arise. Our loan disbursement has already crossed $2 billion, helping over 18,000 e-Commerce SMEs to grow since inception.

What you need to do:

•  Responsible for mid-end system planning and design, including user management, process management, marketing, message center, and e-signature. 
• Contact with stakeholders from business, sales, and finance to collect requirements for the mid-end system, and abstract and design product solutions. 
• Participate in the planning and design of risk & strategy system, responsible for implementing and configuring strategies within mid-end system. 
• Engage in the planning of standardized products, such as Credit Rating and Profile 360, driving applications in both internal and external scenarios. 
• Build foundational data systems, including internal and external data collection and standardized processing.

• More than 2 years of experience in mid-end system products, preferably with experience in risk & strategy systems. 
• Possess good initiative and driving ability. 
• Strong cross-departmental communication and coordination skills. 
• Proficient in product tools such as Axure, Visio, and Xmind. 
• Ability to communicate in Cantonese, Mandarin, and English.  
• Bachelor's degree or above, preferably in Computer Science, Finance, Statistics, Mathematics, or related fields.

Why FundPark

• Collaborate with a cohesive group of young entrepreneurs working towards peak performance
• Led and inspired by a team of experienced and visionary industry leaders
• An exclusive opportunity to be our part owner and share in the Company’s growth and success through participating in our Employee Stock Option Plan
• Join us at this exciting scale-up stage for ample development and career growth opportunities

Dental insurance, Medical insurance, Five-day work week

Our client a Commercial bank is looking to hire Analyst Programmer.

Responsibilities

• Assist propose and evaluate technical ideas with other teammates so as to design a suitable

technical solution against the requirements and demands of the industries

• Study innovative measures and technical development roadmap for data-driven tasks and

implementation plan

• Develop statistical analysis and modeling algorithms and apply these algorithms for data driven

solutions to problems in bank domain

• Assist complete tasks against the plans and the projects (including work, project documents,

technical report and paper , etc.) as scheduled

• Liaise with vendor on system support and maintenance

• Participate in daily system support and maintenanc

A) Knowledge, Skill & Attributes

• Familiar with software development skills in one or higher level languages (e.g. Java/Scala),one or more scripting languages (Python/Perl/Shell), and knowledge of batch scheduler or real- time data engine.

• Good at streaming development as advantage (e.g. Spark, Flink, Kafka)

• Good writing, presentation, communication and analytical skills

• Passionate, self-motivated, and able to work independently and meet tight deadlines
• Good command of both spoken and written English, Chinese (including Putonghua) preferred

• Familiar with SQL/H-SQL and ETL tools (e.g. Informatica, Datastage)

B) Academic and Professional Qualification

• Bachelor or above Degree in Computer Science, Statistics, Mathematics, related disciplines or

equivalent

• Certificate in Cloudera Specialist as advantage

C) Training and Relevant Experiences

• 2-3 years or more hands-on working experience on data engineer

• Proven experience/Training on big data databases and relational databases (e.g.,

SQL/Cassandra/H-base )

• Responsible for development of latest FinTech systems and enhancement of existing IT systems
• Deliver well-tested codes alongside any new features / bug fixes
• Participate in various phases of the Software Development Life Cycle (SDLC) for successful project delivery
• Experienced in troubleshooting incidents and resolving technical issues
• Design and execute functional test plans for existing and new features of our products
• Design Test Scenarios and Test Cases based on business requirement, functional requirement specification, test plan and ensure comprehensive coverage of test cases
• Due diligence of DEV and QA processes, identify gaps and suggest improvements

• Bachelor or above in Computer Science / Information Technology (I.T.) or related disciplines, or equivalent qualifications at HKQF level 5
• Good experience in any Azure cloud services, C# and Java
• Experienced in using version control systems – Git
• Experienced in setting up DevOps CI/CD pipeline
• Familiar with all phases of testing and know how to write test cases, execute them and communicate the results
• Excellent communication, interpersonal and presentation skills
• Well-organized, self-motivated and able to work under pressure
• Proficiency in Chinese and English, both written and verbal communications

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits

Exp: 2 to 3 Years 

Job Description:

·        Provide accurate, timely and high quality customer-focused assistance. Responsible for the quality and delivery of technical support to customers on the technology used to deliver support of products and services and of related software to internal employees.

·        Respond to customers within a designated timeframe with resolution/outcome and ensure customer business needs are met while adhering to ITIL process, corporate standards, and meeting service level agreements.

·        Anticipate, identify, reproduce, and resolve problems in areas of specialty in a professional manner

·        Demonstrate proficiency in the use of latest Windows Operating system and understands Windows naming conventions (file, directory, path, and drives. Demonstrate the willingness and ability to generate thoughtful, creative approaches to work.

Requirements

Must be able to work the hours of open shift.
Basic experience in a Help Desk, Call Center, and Technical Support environment.
A knowledge of ServiceNow is preferred or similar ticketing system desired.
Demonstrate knowledge in all activities associated with incident, problem, and request resolution management of end user PC hardware and software issues in a Windows operating environment. Having experience with mainframe issues a plus.
Experience in the following: Most current Microsoft Windows Operating System as well as Microsoft Office Products.
Experience in Remote connectivity via VPN and VDI.
Basic knowledge of TCP/IP as well as Network Hardware, such as routers, switches, hubs, etc. including their functions and capabilities. Microsoft Windows Server technology.

·        Experience in Remote assistance tools such as Webex/PC Assist or similar tool which is used in most Help Desks to take control of customers PC’s.

·        Experience in home networks and Wi-Fi in an effort to troubleshoot such issues.

·        Experience in Security Administration of Active Directory &/or IBM RACF a plus.

·        Not required for this position but a plus if applicant has experience in employee additions, transfers and deletions. Have experience in creating security groups and also experience in server security access.

·        Must follow ITIL processes and procedures and ITIL framework certification preferred.

·        Ability to work well with others in a team environment including as a member of possible rotational assignments, or as part of a project team