Total 3 service engineer job vacancies in Finance / Banking / Insurance category in Sheung Wan, Hong Kong Island

Key Responsibilities: Collaborate with the team to architect and deploy Workspace technology solutions aligned with organizational goals. Serve as a subject matter expert for VDI, XenApp, IGEL, and Netscaler technologies. Take ownership of building and deploying new Workspace technologies in the APAC region. Manage assigned projects, working closely with support teams to ensure timely delivery. Efficiently troubleshoot and prioritize issues, driving a culture of root cause analysis. Work independently and as part of a team to resolve escalated Tier II issues. Assist in the day-to-day operations of Workspace technologies, collaborating with support teams and driving problem resolution. Evaluate emerging technologies and trends to keep the organization technologically competitive. Continuously update documentation and knowledge base articles. Facilitate cross-training on Workspace Technologies within the team. Support application maintenance and development activities for Citrix infrastructure in a global 24/7 environment. Establish and maintain vendor relationships, including conducting vendor review and analysis. Participate in after-hours support rotation and implementation when required. Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum 5 years of experience in VDI engineering. Extensive knowledge of Netscaler, including build, design, and troubleshooting. Strong understanding of ADM and its integration with Netscaler. Proficiency in GSLB, load balancing, SSL certs, and other standard Netscaler features. Strong knowledge of Azure virtual desktop services and related technologies. Preferred experience with Windows 365 (CloudPC) and Citrix Access Gateway. Expertise in Citrix Virtual Apps and Desktops, both on-premises and in Citrix Cloud. Proficiency in scripting and automation using tools like Service Now, UIPath, Power Automate, and PowerShell. Deep understanding of Active Directory, group policies, OUs, and DNS. Proven ability to troubleshoot L3/L2/L1 issues and handle single-user problems. Deep knowledge of VMware and Nutanix. Experience with supporting and integrating Citrix infrastructure components like FAS, Cloud connectors, and Storefront. Experience integrating Citrix with AWS and Azure. Experience in building, deploying, and maintaining thin clients using IGEL. Familiarity with migration to and from Citrix Cloud. Familiarity with advanced features such as firewall, EPA, and network design principles. Excellent communication skills, fluent in English, and preferably Cantonese and Mandarin. Strong interpersonal skills, including networking, collaboration, communication, time management, and adaptability. Team player with a willingness to contribute to projects of all sizes. To apply, email [email protected]. Thank you.

Responsibilities    To initiate customer operational instructions. Support Relationship Managers on client management including daily enquiries, operational transactions and deal execution. Assist on both internal and external Compliance exercises. Assist the Customer and Relationship Managers regarding onboarding procedure on KYC and account opening documentations. Fulfill internal monitoring requirements, including KYC review for accounts, daily / cross-border deposit report etc. To collaborate with different parties to ensure timely transaction processing and delivery of customer-focused service to meet client expectations. Ad-hoc project as assigned     Qualifications   University degree (preferred) with 5 years of experience in handling account opening and providing customer service to clients. Prior experience of working in Commercial Banking will be an advantage. Good interpersonal and communication skills Team player, self-starter and detail-oriented. Willing to take ownership, challenges and constantly get exposure to new knowledge. Good command of English, Cantonese and Mandarin

Job Responsibilities Provide sales services to customers including account openings, AML checking, deposit quotation, remittance & banking Coordinate and track internal business reporting of the business unit Cross-sell bank's customer products, if any, to potential customers Act as coordinator for the Department to liaise with customers and other departments in daily operations Perform ad-hoc tasks as assigned Job Requirements Secondary education level or above Relevant working experience in banking operations: loans administration/deposits/account opening/e-banking services and etc; preferably with front-line or customer service /bills operation experience Good business sense, excellent communication and interpersonal skills Mature and self-driven Self-motivated, independent and able to work under pressure Conversant in MS Office Applications Good command of both written and spoken English and Chinese