Total 2 assistant hr manager job vacancies in Others category in Tai Po, New Territories

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage.

Ready to take the next step in your career? Join the Hive’s dynamic team, and become a part of the community.

We are looking for a hard working and outgoing leader to oversee and manage the daily operations. This role suits someone with ambition – not necessarily with years of management experience.

If you are passionate, have great energy, action-oriented and have an entrepreneurial mindset, then you could earn a place on our dynamic top team as we look to expand across Asia.

About the role

A location manager is the driving force behind ensuring excellent customer service, operations and services of their space, making sure that all administrative and operational duties run without a hitch whilst minoring in customer service and a sales support function.

Goals and objectives

• Build and create a successful location, by providing and maintaining a high quality level of service, community, maintaining a high occupancy rate for different Hive memberships
• Oversee all daily operations of your location
• Build a creative and collaborative community through events and personal interactions
• Responsible for finance related tasks, such as invoices, purchases, bills, petty cash
• Ensure all month end reports are completed
• Train, guide and support new team members
• Develop great relationships with members
  

Duties and responsibilities

Member Experience and Community

• Drive weekly community initiatives designed to develop connections between members, including member introductions, events and through social media
• Solve member-related issues to help foster a collaborative community
• Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered
• Oversee events to ensure a good balance of different types of events and ensure a great experience for both Hive members and non members
  

Finance and Operations

• Obtain, analyse P&L reports and compare with previous months
• Prepare monthly Manager’s Report and share internally to relevant stakeholders
• Prepare monthly invoices and work closely with Finance Team
• Make recommendations to New Projects team regarding maintenance and improvements of the space
• Identify, follow up and resolve any issues, such as cleaning, IT related issues, electrical equipment and so forth
  

Building Operations and Management

• Working closely with Community Associates, manage move-ins and move-outs; ensuring that all new members are fully prepared and the transition runs smoothly
• Manage all operations & maintenance to ensure highest level of member experience
• Ensure the building is clean and well kept
• Ensure all building receipts and documents are up to date, providing internal teams with monthly reports
  

Team Management

• Manage, inspire, support and guide your team to achieve goals
• Identify knowledge gaps, and where necessary train and/or arrange training with People Team
• Provide learning and development opportunities, and make recommendations to promote star Associates
• Hold one-to-one meetings to track individual performance on a monthly or quarterly basis with the People Team
• Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up to date with any process changes
  

Experience and requirements

• Passion and understanding for the Hive’s mission and values
• Passionate and curiosity about entrepreneurial communities, startups and supporting people
• College graduate with degree preferred, but not required
• ‘Graduates of life’ will be considered!
• Strong Commercial acumen, customer service and sales experience
• Must have strong verbal and written communication skills
• Exceptional organisational and multitasking skills
• Must demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them
• Ability to handle pressure and fast thinking
• Attention to detail and plenty of initiative
• Proficient in basic computer skills
  

Critical competencies for success:

It’s all about the people! Working as a Location manager means always being attuned to people’s needs and always having a customer-centric mindset

• You should be a practical, creative, fast-thinker who is constantly on their feet and aware that others are counting on you!
• Multi-tasking should be a breeze for you
• A natural born charmer, persuasive, logical and thinks out of the box!
• You must be an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even in front of those who are superior to you
• You should be able to translate trends into actionable ways that anticipate customer and market needs
• Be familiar with the startup ecosystem and up-to-date on daily happenings in your city
• Fired up about the Hive; you are ready to live, eat and breathe the Hive, spreading the love to everyone you encounter

Responsibilities:

Leadership and Representation:

Supervise and manage the logistics team in our Hong Kong office.

Act as the representative for our Hong Kong office in logistical matters.

Logistics Management:

Oversee the end-to-end logistics operations, ensuring efficiency and timely delivery.

Develop and implement logistics strategies to optimize processes.

Quality Management:

Maintain and enhance quality control processes within the logistics function.

Collaborate with relevant teams to ensure adherence to quality standards.

RMA (Return Merchandise Authorization):

Manage the RMA process, including returns, replacements, and refunds.

Work closely with customer service and other teams to address RMA-related issues.

Supply Chain Management:

Demonstrate a strong understanding of supply chain principles.

Collaborate with suppliers, vendors, and internal stakeholders to streamline supply chain processes.

Customs Regulations and Procedures:

Possess extensive knowledge of customs regulations and procedures for each country in the region.

Ensure compliance with international trade laws and regulations.

Education and Experience:

Bachelor's degree in Logistics, Supply Chain Management, or a related field.

Proven experience in logistics management, with at least 4 years in a leadership role.

Skills:

Strong leadership and team management skills.

In-depth knowledge of logistics and supply chain processes.

Familiarity with quality management and RMA processes.

Excellent organizational and problem-solving abilities.

Knowledge of individual country customs regulations and procedures.

Communication:

Effective communication skills to represent the Hong Kong office professionally.

Ability to collaborate with internal and external stakeholders.

Adaptability:

Flexibility to adapt to dynamic logistics challenges.

Ability to make quick decisions and prioritize tasks effectively.

Results-Oriented:

Proven track record of achieving results in a logistics or supply chain role.

Eligibility to work in HONG KONG requires Hong Kong citizenship or HK Permanent Residency (PR)