Total 4 job vacancies by Dah Sing Financial Group

Job Purpose: Responsible for managing the procurement of IT products and services; contract and pricing liaison; and related IT asset and payment processes.  Tracking and analyzing IT expenses to identify cost saving opportunity. Main Responsibilities:  Responsible for managing the IT procurement function across the Bank with the following major responsibilities:- Sourcing and Procurement of IT Products and Services source the suitable IT products and suppliers, liaise the terms and pricing with suppliers in order to obtain the best and fair deal for the Bank manage the ordering and approval process aligning with the requirements of the designated authority support project team in the evaluation of solutions and service providers review quotations and service contracts to ensure the Bank’s rights and benefits are protected liaise corporate discount with suppliers whenever appropriate conduct vendor background review and due diligence checking when needed resolve any contractual dispute with service provider when arising IT Asset Management tracking and maintain of IT assets to ensure the accuracy handle the relevant IT asset booking management the renewal of maintenance contracts Procurement Procedure Establishment establish the necessary procedures in managing IT procurement, payment and asset management develop relevant templates, such as contract template, for IT procurement function Expense Management tracking and report project cost of initiatives tracking and analyzing IT expenses to identify cost saving opportunity improve cost efficiency by right sourcing ITD Budget Management assist IT Division Head to track IT budget to ensure no overrun of budget handle regular budget rolling forecast and make necessary accrual, if required coordinate among all IT functions to handle IT cost allocation Incumbent Requirements: University degree in Information Technology or related discipline. At least 10 years of experience in IT field; with over 5 years in banking IT. Solid experience in sourcing and procurement of IT products and services, including hardware, software license, maintenance services, professional services, system development services etc. Experience in managing IT project cost and operating cost will be at advantage Good knowledge on IT market, pricing and discount. Good negotiation skills and able to liaise firmly and fairly. Experience in drafting and reviewing service contracts. Able to work in an organized way, particularly on managing paper work. Strong communication skill both in Chinese and English. Good English writing ability. Mature and able to work under pressure. Good people skills to work with people at different job levels.

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home. Job Purpose: Responsible to handle customer enquiries, feedbacks and instructions through multiple channels towards local and cross-border SME customer. Deliver consistent quality services to maintain the image of professionalism. Achieve objectives set by Management. Main Responsibilities: Handle customer enquiries, feedbacks/complaints and instructions efficiently and effectively Deliver professional customer service and to meet the required quality standard Support marketing campaigns to generate business revenue Achieve all objectives set by Management including but not limited to all-round services enquires, business acquisition and account maintenance Comply all internal guidelines, legal and regulatory requirements when delivering job duties Incumbent Requirements: Secondary education with minimum 1 years' relevant experience preferably in customer services of banking industry Insurance and / or investment license preferred; and possession of related regulatory qualifications and competencies are required Self-motivated, independent with good communication and interpersonal skills Good command of written and spoken English, Cantonese & Mandarin Please note that only shortlisted candidates will be notified.

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home. Summary: Assist the Senior Manager, Services Management to perform the functions of incident, problem and change management to maintain stability of the IT production environment; in adherence with the bank's incident, problem, and change management process and align with ITSA (IT Service Acceptance) process under the Quality Framework. The job holder also assists in performance review for IT services within the Group. Key Role and Responsibilities: • Manage IT production incidents, drive resolution for service restoration and perform timely communication and escalation • Drive root cause analysis and ensure relevant preventive actions are properly tracked, to prevent re-occurrence of production issues • Review production change requests to ensure sufficient details for implementation, adequate impact assessment and proper approvals are in place • Review incident ticket to ensure proper follow up and closure to avoid repeat incident • Prepare service level reports on IT services provided to business units within the Group • Perform regular process review for service improvement • Manage the IT outsourcing vendors in the areas of incident, problem and change management as well as service desk • Provide regular report on Incident, Problem and Change Management. • Coordinate with application teams for system help check upon completion of changes • Ensure the effectiveness of the system monitoring on IT services • Ad-hoc tasks assigned by Senior Manager. Job Requirements: • Bachelor degree holder of above in computer science or related discipline • Over 8 years of IT experience in banking industry with at least 3 years in incident, problem and change management • Strong quality governance and risk mitigation mindset preferred • Knowledge on service desk, infrastructure, application development, information security and IT operation is required • Proven experience on data analytics on Excel • Strong communication and writing skills - both verbal and written • Strong teamwork and interpersonal skills at all levels • Work outside office hour occasionally • Proactive self-starter Please note that only shortlisted candidates will be notified.

In this role, you are required to supervise the Retail Operations & Support team in managing branch operation to ensure adequate and competent manpower is deployed to provide quality branch service and uphold robust operational controls. This team is also required to help branches resolve daily issues of various kind, provide operation guidelines and training, enhance productivity and support business development.  Main Responsibilities:   Plan and manage manpower resources to ensure adequate and competent staff are employed and deployed to support branch services. Manage performance of branch operation staff to provide high quality branch services and uphold robust operational controls in compliance with internal and regulatory requirements. Resolve daily operation issues of branches to ensure smooth and quality services to customers. Develop business and operational guidelines in consultation with various RBD business, frontline departments or other divisions to ensure RBD sales and delivery compliance with regulatory guidelines, compliance requirements and internal control policies.  Ensure tracking and resolution of operational incidents, and internal control findings or issues are properly and timely followed up. Ensure relevant risk and control MIS reports are timely reviewed and suspicion/ incidents timely reported.  Arrange training on risk control or compliance awareness and operational and AML control for RBD staff as appropriate. To meet the challenge, you should possess the following qualifications and attributes: Degree holder with at least 10 years’ experience in Retail Banking Operation. In depth knowledge of risk and control framework and sound experience in retail banking operation.  Fluent in spoken and written English and Chinese, preferably including Putonghua. PC literate with good knowledge of Microsoft Office.