Total 10 customer service manager job vacancies in HongKong, Hong Kong

Our client is looking for a Finance Manager.

Responsibilities

• Overseeing financial reporting, budgeting, forecasting and financial analysis.
• Manage financial transactions, ensure compliance with financial regulations
• Provide strategic financial guidance to senior management.

• Financial Reporting, Budgeting and Financial Analysis skills
• Experience in managing financial transactions and ensuring compliance
• Proficiency in financial software and Microsoft Excel
• Knowledge of financial regulations and accounting principles
• Excellent analytical and problem-solving skills
• Strong attention to detail and accuracy
• Ability to work under pressure and meet deadlines
• Bachelors’ degree in Finance, Accounting or related field

Our client a Commercial bank is looking to hire Analyst Programmer.

Responsibilities

• Assist propose and evaluate technical ideas with other teammates so as to design a suitable

technical solution against the requirements and demands of the industries

• Study innovative measures and technical development roadmap for data-driven tasks and

implementation plan

• Develop statistical analysis and modeling algorithms and apply these algorithms for data driven

solutions to problems in bank domain

• Assist complete tasks against the plans and the projects (including work, project documents,

technical report and paper , etc.) as scheduled

• Liaise with vendor on system support and maintenance

• Participate in daily system support and maintenanc

A) Knowledge, Skill & Attributes

• Familiar with software development skills in one or higher level languages (e.g. Java/Scala),one or more scripting languages (Python/Perl/Shell), and knowledge of batch scheduler or real- time data engine.

• Good at streaming development as advantage (e.g. Spark, Flink, Kafka)

• Good writing, presentation, communication and analytical skills

• Passionate, self-motivated, and able to work independently and meet tight deadlines
• Good command of both spoken and written English, Chinese (including Putonghua) preferred

• Familiar with SQL/H-SQL and ETL tools (e.g. Informatica, Datastage)

B) Academic and Professional Qualification

• Bachelor or above Degree in Computer Science, Statistics, Mathematics, related disciplines or

equivalent

• Certificate in Cloudera Specialist as advantage

C) Training and Relevant Experiences

• 2-3 years or more hands-on working experience on data engineer

• Proven experience/Training on big data databases and relational databases (e.g.,

SQL/Cassandra/H-base )

Our Client a IT services company is looking to hire System Support Manager.

Responsibilities:

• Be responsible for providing expertise on system administration of container platform using container and orchestration packages (e.g. Grafana, Nexus, Twistlock, etc.)
• Be responsible for leading System Administrators to perform the following:
• Perform installation, configuration, patching, upgrading, testing and trouble-shooting of the Assignment System;
• Provide 7 x 24 maintenance and supporting System
• Perform compilation of reports, compilation / maintenance of system documentation, etc.
• Provide expertise on system administration of container platform using container and orchestration packages
• Provide advice and support to the Tenants in container platform on all issues related to System.

• Degree holder in Computer Science, IT or related discipline
• At least twenty (20) years of IT working experience;
• At least 9-year experience in implementation, configuration, administration and support of e applications adopting OSS including at least Linux, Apache, MySQL, Python, etc.
• At least 7-year experience in design and implementation and support of infrastructures applying containers and Kubernetes as core technologies, plus in-depth knowledge in microservices and DevOps.
• At least 6-year experience in network design and support experience.
• At least 6-year experience in support of container platform using container and orchestration packages such as Openshift or equivalent.
• At least 6-year experience in support of applications/infrastructures applying service mesh; Knowledge and experience in administration of virtualised hosting platform.
• Must possess excellent communication skills in Cantonese and English

Our client a Commercial bank is looking to hire Project Manager – IT Application

Responsibilities:

• Manage/ Lead treasury, trading and financial / regulatory reporting projects to sustain continuous business growth, new financial products of the Bank
• Identifies and handles project and program dependencies. Lead projects that involve multiple stakeholders, ensuring project charters, integrated project plans, resource and contingency plans are prioritized and documented and that risk management processes are in place
• Co-ordinate with all stakeholders including both business, technology and vendor to support both business and system related project implementation.
• Assist in leading/ driving discussion with project members to resolve any implementation issues from both business and technical area, and drive execution according to the project plan.
• Formulate the overall project plan and schedule to report/ track all the progress.
• Lead all the project committee and steering committee to articulate any issues or potential problems for resolution, including presentation on to C level management.
• Comply with the adoption of the Bank’s best practices on Project Management,     Testing Portfolio Management methodology, Project Financial Management and etc. across the project life cycle.

A) Knowledge, Skill & Attributes

• Abundant Project Management in Financial industry is necessary

• In depth knowledge of financial products, pre-trade and post-trade activities.

• Experience of a variety of banking products, finance/accounting (e.g. GL), best practices and technology, experience on internet banking implementation or operations / remittance is highly advantageous.
• Understanding treasury management and behavior of related system, e.g. Murex, Summit
• Strong analytical and communication skills.
• Excellent project portfolio management and leadership skills.
• Excellent command of written and spoken English and Chinese (including Fluent Putonghua).
• Able to work under pressure, tight and multiple deadlines.

B) Academic and Professional Qualification

•  Degree holder in Business, Information Technology, Project Management or related disciplines. Holder of PMP is advantage.

C) Training and Relevant Experiences

•  Minimum 5-6 years solid experience in product support, project management, preferably gained from banking sector.

• Experience in implementing any banking system or operations / remittance in the bank will be an added advantage.
•   Prior experience in system conversion and business integration project is a definite advantage.

Our Client a leading insurance company is looking to hire Admin & Client Service.

Responsibilities:

• Assisting Account Handlers for existing and new customers: handling inquiries, comparing quotes, providing after-sales service etc.
• Administrative duties related to preparation and review of documents, presentations, policies, approvals, credit/debit notes.
• Collecting data and entering it correctly into the customer system according to predefined processes and procedures.

• You have at least a secondary school diploma or equivalent through experience.
• You have excellent administrative skills.
• You can organize and prioritize your work well.
•  You are eager to learn and willing to take on new tasks.
• You have good reading comprehension skills and you have an eye for detail.
• You have a service-oriented attitude.
•  You enjoy open communication with all colleagues

Skills:

• Accurate- punctual
• Strong computer skills. You are fluent in Microsoft Office: Word, Excel, outlook
•  Language skills : fluent English, both spoken and written. Any Indian language is a plus
• Team player
•  Priority setting = good planning and timely completion of tasks
• Sense of responsibility
•  Stress resistant
• Customer-oriented

Our client a Information Technology company is looking to hire Workplace Support Manager

Job Responsibilities:

• Act as the dedicated single point of contact on Workplace Support services;
•  Monitor and ensure timeliness, quality, and overall effectiveness on service performance on Service Desk and Workplace Support services;
• Review special Service Request that warrant special attention or require further follow-up, if any;
• Review and allocate manpower/ resources at field level;
• Provide analysis on service efficiency and effectiveness and recommends areas for improvement;
•  Organize regular meeting for services performance review;
• Formulate the due diligence, transition, implementation and risk mitigation plan;
• Formulate and continuously improve escalation procedure to facilitate complex problem resolution;
• Coordinate service support resources when specific skills are needed;
• Deliver on demand incident reports, monthly SLRs report, incident performance trend analysis reports and fault pattern analysis reports as well as conduct weekly review meeting and monthly service review meetings with the Employer; 
• Ensure premium services quality and immediate problem resolution; and
• Manage ongoing operations and support issue.
  
  

• Bachelor degree of a relevant discipline and at least 10 years of IT working experience, with at least 5 years in workplace support operations and minimum 3 years in a supervisory or managerial role
•  ITIL certified
• Proven experience in infrastructure technology management
• Proficiencies in project management and technical knowledge
• A continuous learner that stays abreast with industry knowledge and technology
• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CCNP, AWS Certified Cloud Practitioner, or CompTIA Project+, are a plus

Our client a leading Toy Manufacturing company is looking to hire Content Manager / Content Creator.

Job Description:

seeking a skilled Content Creator to oversee the creation and management of year-round promotional and creative contents including new releases and live-stream interactions with audience. The ideal candidate will have a passion for storytelling, an eye for detail, and a strong understanding of marketing strategies, best to have concrete doll related or other collectible products exposure.

 As the Content Manager, you will play a pivotal role in ensuring that our brand's message is effectively conveyed to our target audience across various social media platforms (mainly Facebook, company website blogs, Youtube, Instagram and Twitter etc).

 Key Responsibilities:

• Develop and implement content strategies that align with the company's goals and objectives.

• Create engaging and compelling content for digital platforms, including social media, company website, and email campaigns.

• Scriptwriting for live-stream content and manage an active content calendar for the brand

• Collaborate with the marketing team to create and execute campaigns that drive brand awareness and customer engagement.

• Stay up-to-date on industry trends and best practices to drive innovation and continuous improvement.

• Bachelor's degree in Marketing, Communications, English, or related field, candidate who likes or collects dolls is a bonus.

• Proven experience in content creation and management, preferably within the toy or consumer goods industry.

• Strong writing and editing skills with a keen attention to detail.

• Familiar with the US / North American market

• Proficiency in digital marketing tools and platforms.

• Excellent communication and teamwork abilities.

• Creative mindset with a passion for storytelling and brand building.

Our client a leading Toy Manufacturing company is looking to hire Licensing Project Manager.

Responsibilities:

• Develop and maintain relationships with licensors, negotiating licensing agreements that align with company objectives and brand values.
• Coordinate all aspects of the licensing process, including contract review, approval, and implementation.
• Collaborate with internal teams to ensure products meet licensing and branding guidelines.
• Monitor and enforce licensing agreements to protect the company's intellectual property rights.
• Conduct market research and stay up-to-date on industry trends to identify new licensing opportunities.
• Manage budgets and financial forecasts related to licensing projects.
• Communicate regularly with cross-functional teams to ensure alignment on project timelines and deliverables.
• Handle any licensing-related issues or disputes in a timely and professional manner.
• Stay informed about regulatory requirements and changes that may impact licensing agreements.

• Bachelor's degree in Business, Marketing, or related field, candidate who likes or collects dolls is a bonus.

• Proven experience in licensing, brand management, or a related role within the toy industry.

• Strong negotiation and contract management skills.

• Excellent communication and interpersonal abilities.

• Knowledge of intellectual property laws and licensing best practices.

• Ability to multitask and prioritize competing deadlines.

• Detail-oriented with a high level of accuracy in documentation and reporting.

Our client a large commercial bank is looking to hire Project Manager.

Responsibilities:

• Responsible for managing assigned product and project development initiatives to meet the productivity and growth targets of the Bank.
• Develop and manage detailed project plans, including definition of milestones and deliveries to bring projects from initiation to delivery.
• Work with stakeholders and manage project resources to drive execution according to the plan.
• Monitor and report on project progress, cost, risks, issues and dependencies.
• Support the preparation and completion of project documentation according to the approved project management guideline.
• Lead and liaise with end users and IT in system implementation project.
• Ensure overall effectiveness of assigned product and project development.

A) Knowledge, Skill & Attributes

• In-depth knowledge of a variety of banking products, finance/accounting (e.g. GL), best practices and technology, experience on internet banking implementation or operations / remittance is highly advantageous.
• Operation experience / knowledge of wholesale banking business in China (e.g. working experience in Chinese local bank in Mainland China).
• Strong analytical and communication skills.
• Excellent project portfolio management and leadership skills.
• Excellent command of written and spoken English and Chinese (including Fluent Putonghua).
• Willing to work under pressure and overtime.

B) Academic and Professional Qualification

• Degree holder in Business, Information Technology, Project Management or related disciplines. Holder of PMP is advantage.

C) Training and Relevant Experiences

• Minimum 10 years solid experience in product support, project management, preferably gained from banking sector.
• Experience in implementing any banking system or operations / remittance in the bank will be an added advantage, preferable experience in PRC.
• Prior experience in system conversion and business integration project is a definite advantage.

Our client a large Commercial Bank is looking to hire System Analyst - Data Service

Responsibilities:

• Propose and evaluate technical ideas with other teammates so as to design a suitable technical solution against the requirements and demands of the industries 
• Study innovative measures and technical development roadmap for data-driven tasks and implementation plan
• Develop statistical analysis and modeling algorithms and apply these algorithms for data driven solutions to problems in bank domain
• Coordinate resources to carry out tasks against the plans and complete the projects (including work, project documents, technical report and paper , etc.) as scheduled with high standard
• Liaise with vendor on system support and maintenance
• Participate in daily system support and maintenance

• Familiar with software development skills in one or more high level languages (/Java/Scala), one or more scripting languages (Python/Perl/Shell), knowledge of R or other statistical package. 
• Good at streaming development (e.g. Spark, Flink, Kafka)
• Good writing, presentation, communication and analytical skills
• Passionate, mature, self-motivated, and able to work independently and meet tight deadlines
• Good command of both spoken and written English, Chinese (including Putonghua) preferred
• Familiar with SQL and ETL tools (e.g. Informatica, Datastage)
• Master or above Degree in Computer Science, Statistics, Mathematics, related disciplines or equivalent 
• Certificate in Scrum Master is an advantage and Familiar at agile Jira project management

• 5 years or more hands-on working experience on mathematical modeling, statistics learning, data mining, time series, optimization with demonstrated knowledge of machine learning, statistical and data mining techniques (regression, decision trees, clustering, neural networks, etc.).
• Proven experience in working with large databases and relational databases (e.g., SQL/Cassandra/Hbase )