Total 129 it support executive job vacancies in Hong Kong, Wan Chai

Job Responsibilities Monitoring healthiness on production systems and scheduled batch job execution Respond to abnormal alerts and 1st line resolution execution Review and enhance operations procedures and batch jobs scheduling Support and collaborate with another IT support teams Problem resolution, escalation and follow-up when necessary Data Center facilities management 7 x 24 shift duties(8 hours per shift) Job Requirements Certificate / Diploma or above in Computer Science or related disciplines 1 to 2 years experiences in computer operations(FSI industry is an advantage Familiar with Windows and Linux server platforms Knowledge in IBM AIX Knowledge in general Microsoft Office applications usage Written and spoken English and Chinese, fluent Mandarin is an advantage Self-motivated, mature and able to work independently

Main Responsibilities Provide functional and technical support to both Bond and RSF desks   Monitor systems used by both desks to ensure smooth operation   Work closely with business users to identify and understand their needs   Collaborate with other support teams to ensure integration is working as expected   Set up new users and amend user configurations   Write and maintain documentation   Participate in the necessary technical meeting   Participate in agile meetings (daily, retrospectives, etc.)   Participate in non-regression campaigns   Raise alert adequately on the risks encountered during the conception of features (cost, delay, resources)   Manage incidents (P1 & P2) and urgent requests when appropriate to decrease impact and resolution time.  Legal Specific Systems within FO Booking and Risk are responsible for the (non-exhaustive list): Murex GDM Orchestrade Apex Administration to be filled by all members of the team: Calitrack for Incidents and time ticketing DIANA / Leavenet for man-days Key Internal Contacts: Murex GDM and Apex Global support teams FO, sales, operations, and MAM teams in APAC regions Other applicative teams, either downstream or upstream, in APAC (mainly Hong Kong, Tokyo, Singapore), Europe, or the US. Key External Contacts: Murex and Apex Vendor Legal and Regulatory Responsibilities Comply with all applicable legal, regulatory, and internal Compliance requirements, including, but not limited to, the Hong Kong Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.   Maintain appropriate knowledge to ensure you are fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence. Qualifications / Skills Required Higher Education (Degree or equivalent) in computer science, maths, physics or engineering Rigorous and organized Proactive, independent, and proven ability to work under tight targets and pressure Fluent in English   1 year contract, extendable

Reception and Office Management

• Handle office main line, screen calls, and provide client support
• Manage meeting rooms, common areas, and office visitors
• Maintain office equipment and manage office supplies
• Administer office security system and manage access cards
• Coordinate travel requests for Hong Kong team and visitors
• Manage business cards for all employees and assist with event scheduling.
• Manage relationships with vendors and suppliers
• Oversee IT support for the office, including hardware and software arrangements for new joiners
• Support new joiner and leaver processes, including printer and phone system setup
• Manage office work mobiles, contracts and renewals on a timely manner.
• Maintain and update stock and checklist on fixed assets and office equipment

Marketing and Business Support

• Assist with sales and marketing requirements for the office
• Coordinate event registrations, source and liaise with venues, manage logistics for marketing materials.
• Update administrative and CRM records and produce reports upon request

Operational Support

• Assist with credit card transactions, preparation of purchase orders, and tracking of expense reports.
• Provide ad hoc support to finance and business when needed

Essential

• Attention to detail and a passion for admin, process and efficiency
• Good command of English language skills (spoken and written)
• Experience in reception work, office management and maintenance, travel arrangements and sales and marketing coordination
• Able to work to tight deadlines
• Highly collaborative, enabling a working partnership with multiple team members across multiple disciplines
• Able to work flexibly and respond to changing business priorities  
• Demonstrate sound judgment and discretion

Preferred

• Worked in a multinational corporate environment

• Certificate or higher in a related field
• 3-5 years of prior experience in reception, office management, travel coordination, and sales/marketing support.
• Project management skills
• Intermediate to advanced working knowledge of Microsoft Excel and Word
• Excellent command of spoken and written Chinese and English

Our client a leading bank is looking to hire Support Specialist.

Responsibilities: 

• Support Distribution: Hardware 20%, Application 40%, Project/Coordination 30% & BU Relationship/VIP 10%
• Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
• Physically set up computers and software system installation
• Perform basic hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Develop and update new and existing process
• Proactively inform management of trends, significant problems and expected delays
• Provide other IT-related support as required by the business
• Documentation of products support and processes
• Update and manage inventory on new incoming hardware orders
• Communicate with vendors for incoming hardware orders and repairs

• 2 to 5 years of IT support experience
• Solid understanding of PC hardware/peripherals
• Exposure of mobile OS such as Apple iOS and Google Android
• Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
• Basic understanding of network and server-side infrastructure
• Experience in delivering superior customer service experience
• Ability to make sound decisions following approved procedures in a fast-paced environment
• Ability to effectively manage multiple tasks occurring simultaneously
• Ability to work independently with little supervision