About us
Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Hong Kong SAR China and United States of America.
Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.
There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).
The role
We are looking for an experienced educator who will be in-charge of providing top-notch training and education for our Love, Bonito retail team in Hong Kong. The ideal candidate should be a great communicator with excellent public speaking skills, and a deep knowledge of the various aspects within the retail field. You will spread the #LBexperience by training our team to deliver genuine, sincere and authentic service. You will also play an important role in curating the LB retail store experience, and build brand reputation in line with the company goals.
Main Responsibilities
Training Execution
- Conduct First Day Orientation training so that the retail new hires are aligned on basic store operations, policies and SOPs
- Conduct core training sessions for the retail organisation using various training methods to engage the retail team, including hands-on and interactive activities
- Execute the Train-the-Trainers program to train retail store leaders to train their teams in all store operations SOPs
Analysis and Reporting
- Evaluate individual performances and provide feedback on employees, both positive and constructive post-training
- Prepare monthly post-training reports to analyse the effectiveness of training programs within the month
- Collaborate with Retail Operations Manager and Global Retail Trainer to identify gaps from customer feedback and staff complaints; and determine further training needs and programs
Administrative
- Oversee the training curriculum in the market by building an effective training calendar
- Maintain and update the training tracker to ensure completion of training for retail team within targeted timeframes
- Maintain an accurate database of training materials by determining what changes need to be made and keep the materials relevant and updated (and aid in market localisation, if necessary)
Others
- Deal with all issues that arise from staff or customers (complaints, grievances)
- Oversee and manage training costs against budgets
KPIs
- Retail efficiency and productivity
- HK Store Experience: NPS
- Mystery shopper score
- Team Happiness - 360 review, engagement survey scores
- Staff career advancement numbers
- Staff retention rates
You should have / be
- A passion and genuine love for people; with strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and all internal stakeholders
- Passionate about training, coaching and mentoring across the entire retail organisation
- Extreme ownership and a performance-driven mindset to meet sales goals
- The ability to storytell and build the Love, Bonito Retail brand and reputation
- A Love, Bonito ambassador who believes in and embodies our culture and core values
- A self-starter, proactive and able to adopt hands-on approach. Get it done right and fast!
Qualifications & Experience
- Minimum 5 years of experience in the retail industry, preferably in fashion/female consumer sector
- Minimum 3 years of experience in managing a retail team(s) - both front and back of house
- Strong communication, presentation and public speaking skills, able to motivate and lead the retail team
- Prior experience in preparing brand new training material and delivering trainings
- Strong ability to get buy in and engage your audience
