FIND YOUR 'BETTER' AT Blue Care

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

• Supervise junior hotline service staff in providing professional hotline service to the public and tenants 
• Manage a team of CS staff in China
• Plan and administer daily manpower arrangement and provide on-the-job training & coaching for service excellence 
• Prepare reports and present data analysis summary for service review to management levels
• Perform administrative and ad-hoc duties as assigned 
• Occasional travel to China is required

• Good negotiation, communication, interpersonal and organization skills with strong leadership and customer focus 
• Diploma holder or above, preferably in Business-related disciplines 
• Minimum 5 years of experience in customer service industry of which at least 1 year in supervisory or coaching role 
• Experience in tele-sales or with sales background is preferred
• Pro-active and creative personality
• Good command of written and spoken English and Chinese (including Putonghua) 
• Proficiency in MS applications (Power Point, Word, Excel and Chinese Word Processing) 
• Immediate availability is highly preferred

 We will offer you...

• A Career opportunity with the market leader in health product sector.
• Casual wear everyday to enjoy your work.
• Fun working culture with challenges to learn and grow together
• Career with the market leader in health product sector from Hong Kong
• Rapid growth opportunities for strong performers
• Attractive staff purchase discount to experience our quality products.

What you will do

The Service team delivers innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC systems. You will be part of a growing team leading engineers and technicians to maintain and support customer’s facilities.

How you will do it

• Supervise a team to provide support in maintenance, retrofit work, testing and commissioning, installation, service and maintenance works, including hardware, software and trouble-shooting projects
• Ensure quality of work to the satisfaction of customer and meet the agreed statement and quality standard
• Coordinate all the site works including those performed by subcontractors to ensure compliance with requirement
• Prepare maintenance and retrofit proposal and tender
• Maintain good relationship with customers

What we look for

Required

• Higher Diploma or Degree in Building Service / Electrical / Mechanical Engineering or equivalent
• 5 to 7 years’ relevant work experience in Chiller / HVAC

#LI-AA1

Date Posted:

Country:

Location:

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protect people and enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers' brands.

We are a leader in innovation and digital solutions in the industry, our focus is on corporate responsibility to serve our community. Our people make us who we are and Our team is like one big family where everyone is welcome. Training and development is an essential part of any role at Rentokil Initial. You will have a career that you will enjoy, with great benefits, numerous progression opportunities and an encouraging team environment. We look forward to welcoming you to the team.

Find out more on https://jobs.rentokil-initial.com

我們是能多潔集團，是一家國際服務公司，是害蟲防治和衛生方面的專家, 於香港發展超過 56 年。我們透過提供控制害蟲、改善洗手間及工作間衛生的服務, 來保護人們健康和福祉以及客戶的品牌聲譽。

我們是行業創新和數碼解決方案的領導者，我們專注於社區服務並負起社企責任。 我們的員工造就了我們，我們的團隊就像一個大家庭，歡迎每個人加入。 培訓和發展都是能多潔集團內任何職位的重要組成部分。 您將擁有自己喜歡的職業，優厚全面的薪酬福利、多元化晉昇機會，鼓勵性及和諧的團隊工作環境。 我們期待著, 歡迎著您加入我們的團隊。

請鏈接網站 https://jobs.rentokil-initial.com

Responsibilities

• 為客戶運送及更換物品, 如:地毯
• 工作時間: 逢星期一至六
• 工作地點: 遍佈香港、九龍及新界 (香港路線工作), 屯門倉
• Deliver and replace company products for customers
• Working hours: Mon-Sat
• Working location: Cover Hong Kong, Kowloon and New Territories (Focus on Hong Kong District), Tuen Mun Warehouse

• 誠實有禮、良好溝通及應變能力
• 良好粵語,懂讀寫中文
• 不計較,著重團隊精神
• 無需經驗, 歡迎畢業人士及女士申請
• Good communication skills and resourceful
• Good team player
• Fluent in spoken and written Chinese
• Fresh graduates and Females welcome to apply

• 基本薪金: 可高到達HK$18K (視乎經驗而定)
• 優厚獎金, 激勵獎金
• 雙糧
• 醫療保障 (包括中西醫門診及住院保障)
• 牙科醫療
• 體檢計劃
• 專業培訓及良好晉升機會
• Basic salary up to HK$18K (depending on experience)
• Attractive incentive opportunity
• 13-month salary
• Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services)
• Dental insurance
• Annual medical check up
• Learning & development program
• Excellent promotion opportunities
• Staff recognition awards
  

如有興趣申請者, 請致電 2954 6111 或 Whatsapp 9142 6529查詢及申請 ,謝謝

If you are interested in applying, please contact HR department at 2954 6111 or Whatsapp 9142 6529 to enquire and apply, thank you.

.

#LI-JL1

Role Overview:

The Customer Support Executive is ideal for a recent graduate, school leaver or experienced administrative/support professional looking to join an International Research Company, where they will be primarily responsible for supporting our customers with their online queries regarding content and purchasing of reports and the facilitations of leads for sales teams.

The Customer Support Executive’s role is to contribute to the team’s work of driving brand awareness and online revenue, specifically focusing on assisting visitors to the site, answering questions on our products and services and increasing conversion rates. If you see yourself as a great communicator who is tenacious and customer focused then this could be the role for you.

Support is primarily delivered through direct communication with our clients in real time and by email.  Customer Support Executives are required to be become experts on the complete product portfolio, have excellent communication skills and a helpful nature, when answering a wide range of often complex questions from business leaders, prospective clients and visitors to the website.

The successful candidate will be part of an international team across three key time zone locations (APAC, EMEAI, Americas) that allows Euromonitor to offer our clients 24 support.

Key responsibilities:

• Real time online client and order support, answering client questions on Euromonitor International’s products, services and methodology.
• Assisting with client queries, making suggestions for purchases and solving any issues related to purchasing.
• Liaising with industry research teams with questions or feedback as necessary.
• Online order processing and facilitation of order completion.
• Monitoring incoming queries and providing support.
• Updating Salesforce in regards to all client engagement.
• Contributing to an internal knowledge base of frequently asked questions, both research and purchasing related.
• Identifying potential for opportunities and lead generation.

• Min 1-2 years of working experience, preferably in customer support roles
• Excellent communication skills
• Customer service experience
• Ability to identify customer requirements and identify suitable products to meet their needs
• Fluent written and spoken English, with additional languages an advantage
• Experience working with Microsoft O365 products
• Good organisational and time management skills
• Tenacity and keen attention to detail
• Ability to work under pressure and prioritise workloads
• Degree level education
• Experience of website administration an advantage

International: not only do we have a very multinational workforce in each office, dealing with our 16 offices worldwide daily. With 16 offices globally there are regular opportunities for international transfer.

A nurturing culture promoting flexibility and accountability: Providing a culture for ambitious team members to grow in their career having appropriate work-life balance is critical in our values. We offer flexible hours, hybrid work from home and office as well as 15 working days from anywhere in the world. We also focus on productivity by having rules such as free-meeting Fridays and shorter working hours in the summer on Fridays.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protect people and enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers' brands.

We are a leader in innovation and digital solutions in the industry, our focus is on corporate responsibility to serve our community. Our people make us who we are and Our team is like one big family where everyone is welcome. Training and development is an essential part of any role at Rentokil Initial. You will have a career that you will enjoy, with great benefits, numerous progression opportunities and an encouraging team environment. We look forward to welcoming you to the team.

Find out more on https://jobs.rentokil-initial.com

我們是能多潔集團，是一家國際服務公司，是害蟲防治和衛生方面的專家, 於香港發展超過 56 年。我們透過提供控制害蟲、改善洗手間及工作間衛生的服務, 來保護人們健康和福祉以及客戶的品牌聲譽。

我們是行業創新和數碼解決方案的領導者，我們專注於社區服務並負起社企責任。 我們的員工造就了我們，我們的團隊就像一個大家庭，歡迎每個人加入。 培訓和發展都是能多潔集團內任何職位的重要組成部分。 您將擁有自己喜歡的職業，優厚全面的薪酬福利、多元化晉昇機會，鼓勵性及和諧的團隊工作環境。 我們期待著, 歡迎著您加入我們的團隊。

請鏈接網站 https://jobs.rentokil-initial.com

Responsibilities

• 為客戶運送及更換物品, 如:地毯
• 工作時間: 逢星期一至六
• 工作地點: 遍佈香港、九龍及新界 (香港路線工作), 屯門倉
• Deliver and replace company products for customers
• Working hours: Mon-Sat
• Working location: Cover Hong Kong, Kowloon and New Territories (Focus on Hong Kong District), Tuen Mun Warehouse

• 誠實有禮、良好溝通及應變能力;
• 不計較,著重團隊精神;
• 無需經驗, 歡迎畢業人士及女士申請
• Good communication skills and resourceful
• Good team player
• Fluent in spoken and written Chinese
• Fresh graduates and Females welcome to apply

• 基本薪金: 可高到達HK$18K (視乎經驗而定)
• 新人獎金總額達HK$8,000 (須受有關條款所限)
• 優厚津貼, 激勵獎金
• 加班津貼
• 雙糧
• 醫療保障 (包括中西醫門診及住院保障)
• 牙科醫療 體檢計劃
• 專業培訓及良好晉升機會
• Basic salary up to HK$18K (depending on experience)
• The total amount for Sign-On Bonus HK$8,000 (subject to relevant terms and conditions)
• Performance Bonus Attractive allowance, service leads incentive opportunity
• Paid overtime
• 13-month salary
• Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services)
• Dental insurance Annual medical check up
• Offer learning & development and Training program
• Excellent promotion opportunities
• Staff recognition awards




如有興趣申請者, 請致電 2954 6111 或 Whatsapp 9142 6529查詢及申請 ,謝謝

If you are interested in applying, please contact HR department at 2954 6111 or Whatsapp 9142 6529 to enquire and apply, thank you.

The Role:

Ever since, we have expanded rapidly across the APAC region in Hong Kong, Macau, China, Singapore, Thailand, Cambodia, India, and South Korea and continue to have very ambitious growth plans in new markets for 2023 and beyond.

The Customer Supply Chain Manager will work hand-in-hand with internal sales and in-store teams as well as E-commerce partners, driving our operational execution and supply chain service levels. Building up the processes required for best in class operational efficiency, ensuring we have the right stock at the right time and we are exceeding our customers’ expectations in terms of accuracy and speed.

We are looking for someone who is an excellent communicator and relationship builder, who is willing to roll up their sleeves and get stuck into operational detail but can also identify and address long-term challenges in a fast-growing business.

Role Accountabilities:

• Communicate Supply Chain updates in a pro-active, informative, and collaborative manner to manage expectations for new stores, new products, marketing activity, operational delays, out of stocks, etc.
• Manage daily operational concerns and priorities at APAC Warehouses, working collaboratively to fix underlying issues and ensuring SLAs are met
• Manage B2C flows, ensuring all orders are flowing correctly through our systems and being dispatched and delivered to our customers on time and in full.
• Validate daily replenishment stock orders to our stores, ensuring great on-shelf availability through optimised inventory controls and 3PL on-time performance.
• Provide first line support for all retail operations queries including POS expertise, facilities/maintenance issues, stationery and hygiene product orders.
• Provide support to Regional Supply Chain lead and the sales team on the performance of the day-to-day operations and operational concerns.
• Understand operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies.
• Validate the order request and manage the order fulfilment for Retailers.  
• Prepare CSC service performance dashboard, New Product Launch run-rate, ad-hoc reports and presentations on request.
• Review and setup process flow, and support the system implementation if needed.

Reporting Relationships:

• Reporting into the Regional Supply Chain lead
• Supporting the regional sales functions as the first of point of contact on order management queries.

Key Selection Criteria:

• A strong educational background
• At least 4+ years of experience in supply chain management role including order management.
• Experience working with logistics providers and able to demonstrate experience in driving operational performance improvement.
• Able to demonstrate real examples of taking ownership of projects/improvements right through to the end result.
• Showing outstanding attention to detail, identifying, and addressing anomalies quickly
• Understanding and commercial awareness of the total supply chain including supply and demand planning.
• Experience with an ERP, WMS and POS system is a must, someone IT savvy who is able to bring experience of improved information sharing.
• Strong Team player, an entrepreneurial flair, real commerciality, great relationship building abilities and improving customer relationships.

Date Posted:

Country:

Location:

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

The company and our mission:

BridgeU was founded with the belief that talent is equally distributed across the globe, but opportunity is not. We take pride in helping students discover and explore the best pathways available - wherever those opportunities may be. We help universities to discover and engage the schools and students that will contribute to their vibrant, diverse and successful programs and courses. We believe BridgeU has never been more critical to help students, schools and universities discover new opportunities globally and connect at a distance.

Today, BridgeU is the market-leading provider of university and career guidance software to international and globally-minded secondary schools. BridgeU is proud to work with secondary schools in over 300 cities across 140 countries. And, we partner with a growing number of leading universities, currently in 7 countries, to connect recruitment and admissions teams to the largest community of international schools available on one platform. Uniquely, BridgeU combines the culture and pace of a start-up with the support and stability of being part of Kaplan, part of one of the world’s largest and most diverse education providers.

Who you’ll be working with:

Our teammates are talented individuals who come from a variety of backgrounds. We’re committed to building an inclusive culture based on trust and kindness, which creates a work environment that helps enrich the product and support we provide to our customers.

We are remote-first but we do have offices in London and Hong Kong for those who wish to use them, as well as fully remote employees across 10 different countries. We also aim for team members to travel between our offices to have face-to-face time with one another to bond, work together and have fun.

As a Customer Success Manager at BridgeU, you will be a key player in ensuring the success and satisfaction of our school counsellor clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 120 schools. You will play a critical role in driving the voice of the customer, managing renewals, and fostering collaborative relationships with internal teams.

Responsibilities

School Counselor Impact:

• Work closely with school counsellors to understand their unique goals and challenges.
• Develop strategies to drive impact and ensure the effective utilisation of BridgeU's platform.

Caseload Management:

• Manage a caseload of 120 schools, providing proactive support and ensuring overall satisfaction.
• Build and maintain strong, long-lasting relationships with key stakeholders within client organisations.

Voice of the Customer:

• Act as the primary advocate for school counsellors within the organisation.
• Capture and document customer feedback, feature requests, and other insights to drive continuous improvement.

Renewals Process:

• Manage the renewal process for assigned schools, ensuring a smooth and positive experience.
• Collaborate with the sales team to identify upsell opportunities based on customer needs.

Retention Rates:

• Develop and implement strategies to maximise customer retention rates.
• Proactively address and resolve issues to mitigate the risk of customer churn.

Client Meetings and Record Keeping:

• Conduct regular client meetings in accordance with the Customer Success framework.
• Record all client interactions, feedback, and action items via Catalyst, our internal CRM system.

Qualifications:

• 1 year of experience in customer success or account management, preferably within the edtech sector.
• Proven track record of managing client relationships and driving customer satisfaction.
• Excellent communication, presentation, and negotiation skills.
• Strong organisational and time-management abilities.
• Familiarity with Catalyst or similar customer management tools is a plus.

What we’ll provide:

35k- 45k HKD per month

25 days annual leave per year plus bank holidays

Employer’s pension scheme

Opportunities for flexible working hours, encouraging everyone to have a healthy work-life balance

Company-funded social events

Investment in your professional development and opportunities for career progression

A comfortable and covid-secure office in Hong Kong

A range of attractive benefits and corporate discounts

Access to confidential counselling as well as financial and legal advice from our Employee Assistance Programme

An open and democratic work culture where everyone can contribute, learn and teach

Company-paid subscription to Calm

Personal development: the company can fund books, courses and conferences that can help you learn and grow.

Equal Opportunities

We are a global team with a global mindset, cherishing and protecting diversity as one of our core values. We are always looking to diversify the talent in our team.

Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, belief, marriage or civil partnership. If you feel you don’t quite meet all the criteria in the job spec but have the potential to do the role, we’d still love to hear from you.

The company and our mission:

BridgeU was founded with the belief that talent is equally distributed across the globe, but opportunity is not. We take pride in helping students discover and explore the best pathways available - wherever those opportunities may be. We help universities to discover and engage the schools and students that will contribute to their vibrant, diverse and successful programs and courses. We believe BridgeU has never been more critical to help students, schools and universities discover new opportunities globally and connect at a distance.

Today, BridgeU is the market-leading provider of university and career guidance software to international and globally-minded secondary schools. BridgeU is proud to work with secondary schools in over 300 cities across 140 countries. And, we partner with a growing number of leading universities, currently in 7 countries, to connect recruitment and admissions teams to the largest community of international schools available on one platform. Uniquely, BridgeU combines the culture and pace of a start-up with the support and stability of being part of Kaplan, part of one of the world’s largest and most diverse education providers.

Who you’ll be working with:

Our teammates are talented individuals who come from a variety of backgrounds. We’re committed to building an inclusive culture based on trust and kindness, which creates a work environment that helps enrich the product and support we provide to our customers.

We are remote-first but we do have offices in London and Hong Kong for those who wish to use them, as well as fully remote employees across 10 different countries. We also aim for team members to travel between our offices to have face-to-face time with one another to bond, work together and have fun.

Responsibilities

• Act as the company champion when handling customer support requests, incidences and queries.
• Maintain a deep understanding of the product and provide high quality support to customers through online chat and email, utilising our range of support software to do this.
• Effectively triage, troubleshoot and resolve customer enquiries in a considerate and timely manner.
• Work closely with the teams across BridgeU including, Customer Success, Product and Engineering to ensure timely and effective customer resolutions.
• Act as the Voice of Customer within BridgeU, highlighting customer feedback and requests to wider business.
• Maintain our company data and records to ensure our knowledge base remains up to date and relevant.
• Create and maintain our customer education materials as needed, including help centre documentation, BridgeU community and our new product feature releases.

Requirements

• English at native level with strong written and verbal communication skills.
• Have experience working within a similar role within customer support. Extra points if you have technical troubleshooting experience within a support capacity.
• Be a self-starter, willing to proactively learn about our tech and industry whilst working autonomously in a fast-paced environment.
• You will be very tech-savvy and able to pick up new tools, systems and processes very quickly.
• Strong attention to detail along with high levels of organisational skills and time management skills.
• Experience using ticketing systems - we use Zendesk at BridgeU.

What we’ll provide:

• 25k - 30k HKD/Month
• 25 days annual leave per year plus bank holidays
• Employer’s pension scheme
• Opportunities for flexible working hours, encouraging everyone to have a healthy work-life balance
• Company-funded social events
• Investment in your professional development and opportunities for career progression
• A comfortable and covid-secure office in Hong Kong
• A range of attractive benefits and corporate discounts
• Access to confidential counselling as well as financial and legal advice from our Employee Assistance Programme
• An open and democratic work culture where everyone can contribute, learn and teach
• Company-paid subscription to Calm
• Personal development: the company can fund books, courses and conferences that can help you learn and grow

Equal Opportunities

We are a global team with a global mindset, cherishing and protecting diversity as one of our core values. We are always looking to diversify the talent in our team.

Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, belief, marriage or civil partnership. If you feel you don’t quite meet all the criteria in the job spec but have the potential to do the role, we’d still love to hear from you.