Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

Position Summary

Hex Trust is seeking a motivated and sales-oriented Relationship Manager to join our team. In this role, you will be responsible for managing a portfolio of institutional clients. Your primary focus will be driving growth and enhancing client experiences. Acting as the main point of contact between clients and internal product teams (custody, trading, staking, and financing), you will coordinate with these teams to deliver tailored solutions that drive growth and deepen engagement with Hex Trust.

Responsibilities:

• Develop strategic plans to cultivate strong, profitable relationships with assigned clients. Identify key players and their objectives to facilitate cross-selling and up-selling opportunities.
• Build enduring relationships with clients, becoming their primary point of contact and ensuring their experience with Hex Trust is consistently exceptional.
• Coordinate with internal teams (Sales, Operations, Product, Compliance, etc.) to ensure timely and seamless client onboarding.
• Respond to inbound client requests and issues via email, chat, and phone, always aiming to exceed expectations.
• Provide on-call support for customer issues outside of business hours, demonstrating commitment to client satisfaction.
• Advocate for clients internally, using your credibility to promote client feedback and product initiatives.
• Enhance processes and increase team efficiency and scalability through proactive improvement projects, including automating, simplifying, and improving daily workflows.

• Business Administration, Finance, or a related field degree is preferred
• Relevant client-facing internship/work experience, ideally within the crypto or financial services industries.
• Confident verbal communication and polished written communication.
• Ability to thrive and adapt quickly in a fast-paced, evolving, ambiguous environment with changing business strategies and new products.
• Comfort with flexible hours, including weekends, for comprehensive support coverage.
• High emotional intelligence and the ability to understand not only what the client is saying, but also their underlying needs.
• Additional languages a plus, particularly Mandarin.
• Proficiency in Google Suite, and CRM software (such as HubSpot).

*We understand you may not check all the boxes, but would still like to hear from you on how you think you can contribute. 

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Key Responsibilities

• As a Project Manager, you will own the project progress tracking, reporting, and planning. You manage the project stakeholder and communication. You gather facts include analytical methods to develop solutions scenarios to support project stakeholder to make decisions. You control the project escalation management to achieve the desired goals
• You manage the project with the defined common best practices (e.g., Jira backlog, story pointing etc.) and responsible for project reporting to stakeholders and business counterparts
• We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team
• Deliver, oversee and ensure quality of Salesforce implementation projects from start to finish on time and within budget
• Performs “As-Is” and Fit/Gap analyses in to map the Cloud technology’s offerings and capabilities to the Client business needs
• Works closely with technical architects to make the bridge between the business team and IT team
• Coordinates releases and post Go-Live materials (e.g. training documentation, training sessions)
• Experience collaborating with cross-functional teams to gather requirements, implement solutions, and drive continuous improvement
• Ability to adapt to changes in technology, business needs, and industry best practices
• Effective communication skills, both written and verbal, to interact with users, stakeholders, and technical teams
• An approachable, friendly work demeanour – you don’t have to be an extrovert but our company enjoys good rapport and a motivated, but easy-going team spirit
• Assertive and inquisitive. You ask questions and consult with stakeholders when needed
• Excellent focus and time management skills
• Personally aligned with EBC’s company purpose and values
  

• Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or a related discipline is typically preferred and/or 3+ years related work experience
• Salesforce Administrator certification, such as "Salesforce Certified Administrator," is highly desirable
• Additional Salesforce certifications, such as "Salesforce Advanced Administrator" or "Salesforce Platform App Builder," can further enhance a candidate's qualifications
• A solid foundation and hands-on experience working with Salesforce is crucial. Candidates should have practical knowledge of Salesforce configuration, customisation, and administration
• Ability to create and maintain reports, dashboards, and analytical tools to support business insights and decision-making
• Familiarity with web technologies, databases, and CRM concepts. Knowledge of programming languages (such as Apex, JavaScript) is a plus but not always required

• Competitive salary and bonus structure, based on experience and performance
• Comprehensive benefits package, including medical insurance, retirement plan, and paid time off
• Opportunity for professional growth and career advancement within a fast-growing company
• Collaborative and supportive team culture, with a strong emphasis on work-life balance
• Work in a dynamic and innovative industry, with opportunities for continuous learning and development

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!

We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you.

The Opportunity

The Territory Account Manager works within Digital Media Team and undertakes a variety of roles critical to the success of growing Adobe's revenue. This role sales for new customers in Hong Kong. You will need to understand and interpret customer requirements and drive new accounts, As a Territory Account Manager, you will carry a revenue target in Hong Kong and a new customer target which is measured quarterly.

What You'll Do

• Exceed quarterly and Annual Region Revenue and new customer Targets
• Manage partner deployment region, motivate them to invest more resources in Adobe's business
• Manage partner Sales, ensure partner business success. work with partners to follow-up with their customer
• Conduct regular accounts review with partners and get partner feedback to the management team
• Provide regular engage to resellers on new product knowledge and sales skills
• Build and maintain a required new business schedule and track pipeline progress
• Manage and close the pipeline of new deals by driving all aspects of the sales cycle
• Prepare activity and weekly forecast, monthly review report
• Work with the outsourced firm to conduct AP activities and manage them on high efficiency
• Work cross-functionally with Renew team, business development, Solution consulting team and marketing to drive objectives like industry program/campaigns, CES incentive/others program

What You Need To Succeed

• Must have a proven track record in achieving &. over-achieving targets within an IT Sales capacity, preferably selling Software Solutions.
• Experience in sales and channel sales role
• At least 5 years of sales experience
• Preferably have completed a degree in business, IT, marketing or similar
• Highly motivated and proactive
• Team Work
• Passion to encourage the team member to go high
• Strong verbal communication skills (talking and listening)
• Proficient in Cantonese, English & Mandarin (Reading, written and spoken)

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Job Responsibilities:

Corporate Accounting

• Handle full sets of accounts including but not limited to financial and management reporting, AR, AP, management fee records, bank reconciliation, etc
• Prepare monthly end close, prepare management report and FRR reporting in a timely manner and in compliance with local regulations
• Monitor the liquid capital on a monthly basis
• Prepare consolidation package, including all necessary consolidation adjustments and eliminations 
• Prepare consolidated cashflow forecast and annual budget

Fund Accounting

• Process vendors' invoices for the fund and corporation
• Work with fund administrator on non-trading expenses bookings and payments for third-party invoices
• Perform NAV pack and returns review, management fee and performance fee review, etc

Other responsibilities

• Coordinate with auditor and tax advisor for tax filing and annual audit
• Assist in system enhancement and ad-hoc tasks

• Bachelor's degree or above in Accounting/Finance or a related discipline
• At least 4 years of corporate accounting/ auditing experience with FS exposure
• Good command of both written and spoken English and Chinese
• Good knowledge of International Accounting Standards and US GAAP, tax, and relevant statutory rules and regulations

• Private Health Insurance
• Pension Plan
• Performance Bonus
• Training & Development
• Paid Time Off

Digital Asset Custody, globally, without compromise.

Zodia Custody is a FCA, CBI and CSSF registered Virtual Asset Service Provider (VASP), offering Digital Asset Custody services to Institutional Investors. Zodia Custody is a Venture backed by Standard Chartered Bank, Northern Trust and SBI Digital Asset Holdings based in the UK, Europe, Hong Kong, Australia, Singapore and Japan.

 We have ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East. We aim to be the best in class in providing Crypto Custodian services.

Zodia Custody is an institution-first digital asset custodian that does not compromise on its control standards. We are regulation first in everything we do.  Within the Risk & Compliance departments, we are at the forefront of innovation and alongside our colleagues are engaged in safely developing Business Services to support the fast-structuring crypto-industry.  

The Risk and Compliance Teams are responsible for allowing the business to scale sustainably, whether it involves new markets, products, blockchains and more. Our Teams are involved in end to end processes to mitigate risks, including financial crime risks, and identification of areas of control weakness. We work directly with the business as key partners in driving control improvement.

 The teams are also responsible for identifying any gaps or weaknesses in Zodia’s adherence to applicable laws, regulations, rules and standards of self-regulatory organisations. Risk & Compliance play a key role in in ensuring key business processes help to manage risks enabling our businesses to continuously improve its risk management processes.

You’ll have the opportunity to work with both the Risk and Compliance teams, which are core teams to Zodia Custody’s success. You will help Zodia Custody in its mission to enable Digital Assets, without compromise.

What you'll be helping us with:

• Making sure Zodia Custody is compliant with risk frameworks, is continually improving these frameworks and is fostering a culture of assessment, challenge and monitoring  
• Continuing to expand, enhance and evolve our company-wide control landscape to meet regulatory expectations and deliver best in class services to our customers
• Scale the business to new markets and products

You'll spend your time:

• Challenging existing processes to ensure we are performing controls in line with and/or exceeding industry standards
• Assessing new products, clients, crypto assets/blockchains and geographies
• Executing design and operating effectiveness control tests to ensure that we have full, accurate picture of the effectiveness of the Zodia Custody-wide control landscape;
• Making recommendations to improve control effectiveness and/or identify where new controls are required;
• Identifying and monitoring risk exposure, as well as collaborating with other departments to develop and implement strategies to mitigate risk.
• Performing 'deep dives' (assurance reviews) on specific risks and/or across a series of related controls to make sure we have the correct control coverage in place and they are operating effectively.
• Managing and fostering positive relationships with key stakeholders across the three lines of defense

Above all, we are looking for people that are excited about helping Zodia Custody scale in a compliant, thoughtful and controlled way.

Key Stakeholders

• Chief Risk Officer
• MLRO/Chief Compliance Officer
• Head of Financial Crime Compliance
• Chief Security Officer
• Operations & Technology
• Regional and Country Heads

 You should apply if:

• You have at least 4 years experience working in a banking, or professional services firm in a risk function or a risk-focused compliance role in the second line of defense.
• You have a good understanding of industry control standards and practices;
• You have experience working in Digital Assets or else a strong passion for working in Digital Assets
• You are hands-on and great at execution;
• You're a self-starter and autonomous, able to make prioritisation decisions;
• You're a team player and collaborate well with other people;
• You're able to facilitate discussions and influence others to gather meaningful feedback and support on your work;
• You have experience managing multiple deadlines through to completion and have excellent attention to detail;
• You're resilient and comfortable working in a fast paced and ambiguous environment where the day to day job is constantly evolving and changing.

We offer a range of fantastic benefits including:

• Competitive employer contribution pension scheme
• Private health care
• Critical Illness cover
• Life Insurance
• 30 days annual leave
• Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)

As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.

If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day!

Job Description

Job Summary:

The position reports to the Head of HK and SEA Intermediary Sales, and forms part of the team focusing on generating business from retail distribution channels through Hong Kong. This includes banks, insurance firms, family offices, security houses as well as digital platforms

Key Responsibilities / Duties:

• Continue to build Invesco’s relationships with key stakeholders of intermediaries to expand the book of business
• Adequately present asset class and capabilities of investment teams at the early stages of engagement
• Work on RFIs / RFPs as part of the onboarding process for intermediaries
• Lead Distribution Agreement discussions
• Achieve sales and revenue target as assigned
• Achieve agreed level of client engagement activities
• Actively market existing products include having regular conversations with various teams in the intermediaries to highlight attractiveness and strength of Invesco products versus peers
• Support clients when they conduct peer comparison analysis
• Coordinate and lead in the organization of roadshows / RM briefings
• Address issues/challenges that clients may face with respect to selling our products to their end investors
• Work closely with other departments (E.g. Investment, Compliance, Singapore Retail Sales) in delivering timely response and solving issues faced by clients
• Work closely with HK Retail Sales team to ensure collaborative marketing efforts to intermediaries with presence in both locations

Work Experience / Knowledge: 

Preferred 7 - 10 years of experience in sales of investment products, preferably also with some knowledge of funds’ research

Experience and knowledge of key large distributors in Hong Kong are a plus

Skills / Other Personal Attributes Required:

• Have broad investment knowledge across asset classes
• Hands-on, results oriented and client focused
• Excellent people, social and communication skills
• Accurate, articulate, presentable and showing initiative
• Strong analytical skills and computer skills
• CFA/ CAIA and other technical skills are plus

Formal Education:

University degree required

Language skills:

English, Cantonese and Mandarin

Full Time / Part Time

Worker Type

Job Exempt (Yes / No)

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with one day working outside an Invesco office.  

Come Innovate Motion with us

Johnson Electric is hiring an experienced mechanical engineering manager to:

• Support for the implementation of Siemens PLM;

• Standardization of machines parts and components, improve existing workflows and system;

• Work on continuous improvement projects to improve machine design capacity.

Your responsibilities will be to:

• Develop JE standard libraries for automation and machinery. Work with machine design teams to complete standardization for purchasing parts and machining parts. Design standard modules for machines.

• Introduce new technologies to improve existing design capability. Deep dig to improve process engineering related stuff.

• Drafting content of machinery Design Handbook. Design workflow for machine manufacturing operations includes machining, assembly, debug and buy-off. Checking accuracy of SSG item, Library item and PCP.

• Design 3D review, Safety assessment and other machine building related processes to improve efficiency and productivity.

• Provide training to junior Design engineers, selected assembly technician and dedicated trainee on Design handbook and PLM.

Requirements

• Degree or above in Mechanical/Automation Engineering or related disciplines.

• At least 8 years working experience in Machine design, Machinery Manufacturing Process Engineering, Automation Design or similar field.

• Experienced on doing standardization for machine components, machine building processes.

• Have experience to work on Siemens PLM and build standard parts and machinign parts library.

• Solid experience to use Solidedge along with Siemens Teamcenter

• Strong detail oriented, problem solving and drive continuous improvement in existing working processes.

• Excellent communication and analytical skill to work with different cross functional teams.

• Good command on verbal and written English and Chinese.

• Work location: Jiangmen, Guangdong (Hostel provided) 

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.

Guidepost Family Club

Guidepost Family Club (GFC) is an oasis for early education and a community hub for young families.  The Guidepost Family Club Causeway Bay features an indoor playground, a coffee shop, a communal space for parents, as well as 6 beautiful rooms spread across two levels offering programs for children between 6 months to 3 years old.  GFC also serves as the community hub for the entire Guidepost community of 11 campuses across Hong Kong and hosts community events, workshops, gatherings, to offer learning and connections for the whole family. 

Role Overview

The Campus Manager at Guidepost Family Club is the leader of our community and whom our campus team looks to for guidance.

The Campus Manager exercises discretion and independent judgment to set the strategy for and manage the operations of his or her campus. 

The Campus Manager is responsible for ensuring a high-quality learning experience for children and adults, curating and hosting engaging community events, fostering a collaborative, supportive work environment for all staff, and providing exceptional customer service.  In addition, the Campus Manager is responsible for ensuring the campus meets profitability targets by driving enrollment, retention, managing expenses and ensuring the best customer journey for the entire Guidepost community.

Core Job Responsibilities

Manage Campus Operations

• Oversees day-to-day campus operations
• Be responsible for the daily campus operation of the campus and perform daily administrative services.
• Handle entire enrollment process with prospective parents including initial contact, email and phone follow-up, tour scheduling, tour-conducting, extending offers, and enrolling into program
• Support all aspects of day-to-day campus operations including billing, compliance, facilities maintenance, ordering, etc
• Utilize customer relationship management (CRM) system to maintain detailed notes on each prospective and enrolled family to ensure highly customized service is provided
• Build a rapport and maintain ongoing relationships with all families
• Maintain the campuses and classrooms’ appearance as well as completeness to ensure a smooth working and teaching environment. Ensure the campus environmental ways looks clean, orderly, and welcoming

Community Building

• Spearhead the organization and execution of community events, workshops, and gatherings. Facilitate a calendar of engaging activities that cater to the interests and educational goals of our families across our network.
• Foster a welcoming environment that encourages parental involvement and creates opportunities for families to connect with each other and with the Guidepost community at large.

Ensure Program Quality

• Directly oversee and manage program quality & collaborate with Montessori Mentors to ensure quality implementation of Montessori pedagogy, curriculum, and programs that meets Guidepost Montessori’s standards
• Supervise, mentor and develop staff to ensure teaching quality and operation efficiencies
• Hold regular group and one-on-one meetings with campus staff, as needed for culture building and program quality

Provide Exceptional Customer Service

• Lead parent events (e.g. Parent Information Evenings; Children’s Night; Coffee Chats)
• Ensure frequent, high-quality parent communication from teachers and other administrative staff, monitoring and providing feedback with regard to quantity, quality, tone and style
• Maintain a presence and interact with parents during pick-up and drop-off times
• Provide tour notes and relay prospective parent information to administrative staff for further follow-up and entry into the CRM or other platforms
• Act as an ambassador for the center

Drive Campus Profitability

• Drive enrollment and student retention in all programs
• Effectively assess and mitigate risks that could impact the center
• Manage annual and monthly budgets by tracking of enrollment goals, as well as other key financial reporting items
• Identify business needs and growth opportunities, collaborate with different parties on campus events
• Liaise with Director of Family Club to track enrollment goals, as well as other key financial reporting items and ensure campus is on-track to meet or exceed profitability targets
• Participate in regular meetings with the regional management team

Qualifications

• More than 3 years of substantive leadership and management experience in schools, education centers, retail, restaurants, or hotels. 

• Proven experience in community engagement, event management, or a related field.
• Strong interpersonal and communication skills, with an ability to engage a diverse group of individuals and build lasting relationships.
• Fluency in spoken and written English is a must.  Candidates also with fluency in  Cantonese and/or Mandarin will be prioritized.
• Computer savvy and can learn new software and programs with ease
• Organized with good time management and have a keen eye for detail
• Able to work under pressure, follow instructions, and meet tight deadlines
• Ability to embrace and exemplify Guidepost Montessori “Core Value"

School Holiday

Medical Insurance

We are seeking a passionate, motivated and resourceful Account Manager to join the Client Services team, responsible for developing and managing the relationship of key corporate accounts and ensure the existing contract is successful and grows in revenue and profitability through successful and deep relationship with the clients and close monitoring and management of the local team.

The role will also be a key support to the operations in the region. This will be a key role to ensure that central functions such as Quality Assurance, Training, MAID development, content generation and management, and the Ten culture are adopted as best practice in the region.

Who are we?

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Key responsibilities

Relationship Management / Business Partnerships

• Build strong and trusted relationships at all levels with our key account client organisations, from board level to account managers, operational teams and customer facing staff.
• Act as the primary relationship owner for your assigned portfolio of top tier client accounts. 
• Develop and nurture business partnerships to secure a long term growth.
• Ensure that we over deliver on our contractual commitments to maintain client loyalty and be a key influence within the clients business for strategic decisions connected to their customer engagement and retention goals.
• Identify leads for contract growth opportunities with the aim of always being one step ahead of the client in recognising where Ten can make a contribution to their aims.

Day to Day Account Management

• Manage any day-to-day queries/issues with the Client promptly.
• Intervene in any member satisfaction issues to ensure they are solved quickly and to minimise any damage at the account level.
• Work closely with the operational team to ensure they are clear on the evolving requirements and service levels of all corporate accounts.
• Provide accurate management information reports on time accompanied by a positive commentary reinforcing the value of the service, and run effective monthly review meetings and Quarterly Business Reviews.
• Ensure invoices are well managed, allowing for payment to be made on time and according to the contract schedule.
• Support the RFP process for contract renewal.

Business Analysis

• Undertake data and analysis of our offering to competently manage each corporate account, ensuring we optimise the service and have strategies in place to drive the key metrics of each account.
• To quickly understand and analyse data relating to new accounts and their operational delivery requirements in order to translate findings clearly and concisely to colleagues.
• Suggest solutions and improvements to manage highlighted issues through data analysis, and manage the implementation of solutions across the business and with the client organisation.

Marketing Management

• Develop and implement profitable and appropriate marketing programmes within your accounts to drive engagement.
• Work collaboratively with key departments such as Content and Propositions to design strategies to grow our digital footprint, embracing technology and enabling Ten to deliver the best possible service.
• Identify opportunities to grow the size and value of the contract, and to follow through on these, setting an example which other team members follow.

We are looking for:

• Client facing experience across regional markets
• Managerial experience across senior stakeholders
• Excellent communication abilities and presentation skills (includes business writing expertise, delivering PowerPoint presentations and negotiation skills)
• A highly numeric mind and a love of data
• Ability to work under pressure and to tight deadlines
• Great commerciality
• Relationship building with proven success in developing and maintaining long-term business relationships with key clients

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience, plus performance-based bonus.
• Remote work arrangement (T&Cs - within Malaysian borders)
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”

The Role:

Ever since, we have expanded rapidly across the APAC region in Hong Kong, Macau, China, Singapore, Thailand, Cambodia, India, and South Korea and continue to have very ambitious growth plans in new markets for 2023 and beyond.

The Customer Supply Chain Manager will work hand-in-hand with internal sales and in-store teams as well as E-commerce partners, driving our operational execution and supply chain service levels. Building up the processes required for best in class operational efficiency, ensuring we have the right stock at the right time and we are exceeding our customers’ expectations in terms of accuracy and speed.

We are looking for someone who is an excellent communicator and relationship builder, who is willing to roll up their sleeves and get stuck into operational detail but can also identify and address long-term challenges in a fast-growing business.

Role Accountabilities:

• Communicate Supply Chain updates in a pro-active, informative, and collaborative manner to manage expectations for new stores, new products, marketing activity, operational delays, out of stocks, etc.
• Manage daily operational concerns and priorities at APAC Warehouses, working collaboratively to fix underlying issues and ensuring SLAs are met
• Manage B2C flows, ensuring all orders are flowing correctly through our systems and being dispatched and delivered to our customers on time and in full.
• Validate daily replenishment stock orders to our stores, ensuring great on-shelf availability through optimised inventory controls and 3PL on-time performance.
• Provide first line support for all retail operations queries including POS expertise, facilities/maintenance issues, stationery and hygiene product orders.
• Provide support to Regional Supply Chain lead and the sales team on the performance of the day-to-day operations and operational concerns.
• Understand operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies.
• Validate the order request and manage the order fulfilment for Retailers.  
• Prepare CSC service performance dashboard, New Product Launch run-rate, ad-hoc reports and presentations on request.
• Review and setup process flow, and support the system implementation if needed.

Reporting Relationships:

• Reporting into the Regional Supply Chain lead
• Supporting the regional sales functions as the first of point of contact on order management queries.

Key Selection Criteria:

• A strong educational background
• At least 4+ years of experience in supply chain management role including order management.
• Experience working with logistics providers and able to demonstrate experience in driving operational performance improvement.
• Able to demonstrate real examples of taking ownership of projects/improvements right through to the end result.
• Showing outstanding attention to detail, identifying, and addressing anomalies quickly
• Understanding and commercial awareness of the total supply chain including supply and demand planning.
• Experience with an ERP, WMS and POS system is a must, someone IT savvy who is able to bring experience of improved information sharing.
• Strong Team player, an entrepreneurial flair, real commerciality, great relationship building abilities and improving customer relationships.